(Daniel Craig voiceover)…read more M, this is Bond. In a bit of a pickle. Need immediate repair of an iconic accessory. Otherwise, I'd always be late. The vibe is Fast-Fix Watch Repair right here in Frisco by Dillards! Super busy! Super efficient! Was en route here for a recon mission when the clasp to my fave time piece came undone. I'm a little deliciously rough with inanimate objects. Gorgeous ladies would indubitably agree and readily attest to my predilection. And Q was obviously no help in the field. Thankfully, there was Marisa who warmly greeted me! Enchanté. We went through a quick diagnositic and voila the professionals were on task. Even found a synthetic band for maritime ops. Will be back in an hour. Been here before on a previous mission. Fast-Fix gets the job done. Toute de suite! Valerie was there to help upon my return. So warm & friendly! Marisa et Valerie, I am indebted to you both! Merci! Cheerio! And M, do kindly consider sending me to scuba Bora Bora to properly field test the repair. Bond out.

TERRIBLE service. scratched the back cover in two places. EW! ew ewe ewe w!!!! never comign back…read more wishing

Beautiful location--inviting atmosphere that even smells amazing (they sell candles, wow!). I had…read moremy watch battery replaced on the spot, and the service was quick, knowledgeable, and very hospitable. The best part? A 3-year warranty with no receipt required. The whole process only took about 5 minutes, and at $34 it was a great value. While you wait, you can browse their nice selection of fine jewelry. Easy parking, convenient location. You can call ahead for an appointment or simply walk in--they're more than happy to help with your repair needs. I'll definitely be back!

First time being to this establishment and just on a whim..I had 2 watches that were designer and…read moreneeded batteries and not alot of jewelry places cary the batteries I need for these watches or so I have been told. I walked in and first thing I noticed was the inside was very clean and very well put together. Then I was greeted and promptly asked what I needed done. I told the man what I was needing and he took my watches and said he had the batteries and could fix them in about in about 15 min total. As I was going to pay he noticed my rings were a little dull and asked me if I would like to have them polished and cleaned up. The service I had done and received were phenomenal and I will definitely be coming back for anything else that I need to have fixed!

Superior customer care. Best jeweler in Frisco and more. Couldn't be happier with them for jewelry…read moreand especially watches. Thanks,

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

I came in to get a watch repair. Fantastic people and great service. Highly recommend it!read more

Solid place. Fair premiums. No BS…read more I walked in with $450 to spend on silver. Told them straight up what I had. They did the math, gave me options, and let me choose. Ended up with mostly 1 oz rounds and a couple smaller pieces. Easy process. The transaction was smooth and honest. They actually talk to you and make you feel welcome, not rushed or pressured. If you're new to silver and gold, they explain things without talking down to you. Sometimes the lines are long but that only proves that these guy are exceptionally awesome . I called other coin shops before going here. One wanted $8 premium on rounds and $10 on Silver Eagles -- straight ripoff. These guys were a lot more fair and resealable. I asked them their premiums up front and they told me straight up $1.50 on rounds and $3.50 to $4.50 on Silver Eagles cant remember. At the time, silver spot was around $80-$81. And change. Even though this place isn't the closest to my house, I'll drive out of my way to come here. Worth it. Good experience, good people, fair prices. I'll be back. I'm just hoping silver drops down cheaper.So I can stack more Thank u QuickDraw.

My now husband and I purchased my wedding band from Diamonds Direct! The band is absolutely…read moreperfect, but I am docking a star because there were timeline delays that made the experience slightly more frustrating and stressful than it needed to be. We visited Diamonds Direct in early April and our wedding was in mid May, so the timing was getting a bit tight. While we were there, Heather (plus another staff member who I cannot remember the name of!) worked with us to help me find my perfect wedding band that complemented my engagement ring. They were patient and helpful throughout the process. Upon making the purchase, we were informed that the ring would be ready a week before our wedding so that we would have time to pick it up and make sure everything looked good. When we got to the week before mark, we hadn't received any updates so I gave them a call, and they informed us that there had been some delays and they would have the ring ready 2 days before the wedding. This caused us unnecessary stress in the days before our wedding, but thankfully Heather called to let us know that the ring was ready 4 days before the wedding! We went to pick it up the following day and it was exactly what I wanted!

My husband surprised me with the most beautiful earrings from DD for a milestone Birthday. All…read morethough I wasn't present when he purchased them, both my daughter and husband said the service was great, as well as quality of the stones and cost. Hoping to shop here again soon!