Excellent service and engaging staff. Thorough and accommodating where they ask you if there's…read moreanything you would like for them to check on your vehicle. They're not going to push additional services with you so you would feel pressured. None of that scare tactic either telling you if you don't take care of it now, it'll cost more to fix later on.

They are quick, thorough, and professional. Everyone who works at the shop is very nice and make…read moresure you're getting taken care of quickly and you get exactly the type of oil that you want. I really enjoyed the customer service and the speed of the oil change. I was behind 2 other cars and I and I was there for maybe maybe 30 minutes Max. Also, THEY DONT PUSH YOU to buy 75 add ons!

This guy absolutely hooked me up! I was down visiting my dad…read morefrom Idaho, and he rebuilt my rear end, he didn't excellent job, and I can't recommend him enough! Thank you so much 2007 Nissan Titan 4x4 -Dallas

He showed but didn't have everything he needed took $20 for gas wanted have of what he was asking…read morebut did not replace anything. Left to never return, almost gave him more money for effort. Is Yelp a scam site?

Called them same day to do a brake, rotor, and brake pad replacement. They were able to get me in…read morethe same day and perform the work in an extremely timely matter. The cost was more than reasonable. They do exceptional work. Thanks to Abdul and his team. Highly recommend them.

Buyer Beware - Dishonest Car Sales…read more This place is running shady business practices. They will look you in the eye and lie about the condition of the cars they're selling. Some of the vehicles they put on the lot still have active bank loans or liens attached, which means you could end up stuck with legal and financial problems after you've already paid them. They don't disclose the truth, and once they've got your money, the problems are yours to deal with. This is not an honest dealership -- it's a scam operation. If you value your money and peace of mind, stay far away from here. There are plenty of reputable shops out there -- this is NOT one of them.

The gentlemen were great and provided outstanding service. They even put up my windshield visors…read moreuntil I got back up there to get my car which is very much appreciated especially in this Texas heat.

Quick and thorough about it all, I wasn't there all day and I got what I needed and got out.read more

Very friendly, helpful and upfront about everything, the only complaint I have is that for some…read morereason, my computer on my car has changed from miles to kilometers but I will figure that out... And that is not bad. In fact that's pretty darn good. We'll be seeing them again

I stopped in for an oil change it took about 40 min, but I felt like I was in and out. I found a…read morecoupon online and they honored it. I could see them working on my car the whole time as I waited. No complaints.

We've been coming to this NTB location for many years, and like any long-term relationship, we've…read morehad our ups and downs. But something has definitely changed recently -- in the best way possible. Over the past year, I've had three different tire-related needs, and each time the service has been fast, efficient, and professional. Whatever you're doing differently, it's working. The team here is crushing it when it comes to customer service -- and that really stands out in a time when so many places seem to have forgotten what good service looks like. Keep it up -- you're setting the standard!

The girl at the desk is great . Best thing about this place …read more Came in to get a tire replaced with an appointment time . Even arrived early . Now 90 mins past my appointment. Car is not ready . My filter which they pulled out . I didn't request any service but a new tire . Anyways filters are still out of my car and tire is not even on the car yet . But they quoted $500 for services I didn't want done to my car . Just wanted a tire !!!!

If you want excellent customer service don't go on weekends…read more Michael during the week is superb

This was the worst service experience I've ever had, and I strongly caution anyone against using…read morethem. It started well enough. Eddie did his best to take care of us throughout the entire experience. They called us to pick up our car and they didn't even repair one of two items that they said they would. They still charged us the quoted amount, which was supposed to include two repairs. Upon driving away, three major error indicators were going off on our dashboard (these were not there prior to the repair). After calling to inquire about it, they told us to bring it back and they'd take a look. The manager, Mike, was extremely rude and condescending. He said they'd review the work they did and "see if it was Caliber's fault." He refused to look at the diagnostic paperwork we got when having it looked over at Toyota. Surprise, surprise. Caliber determined that "everything was put back together correctly." Still major errors within the car's electronic components. We were given the email address of the district manager or some other higher-up (no follow-up phone number), Jeff, who never responded. Ultimately, we went to Toyota and had to pay $1300 for the damage Caliber did to our car, after paying THEM $750 to fix our one issue (and ignore the other thing we wanted fixed). Our car was at their facility for many days, and we had to go back and forth several times. I've never had a worse customer service experience (except for Eddie, who did everything he could despite his team) or felt so desperate that someone damaged my VEHICLE and would make no effort to fix it. Also note that Caliber is NOT BBB-accredited. I've heard they're good with body work, but steer clear if your repair requires ANYTHING electronic.