They were very efficient. They were good about communication. I got a new air filter and a full synthetic oil change and if all goes well over the next 6000 miles, then I will be back. read more

Jiffy Lube - Auto Repair Near Me - Ashburn, Virginia

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I got an oil change and tire rotation for $200+ everything was quick but each tire had every nut extremely loose resulting in my tires wobbling when driving. I could have lost my life or had been seriously injured please watch out. read more

Owner adds things to your service you didn't agree to. Twice now it has happened Today he added an "over 100k service " and "an additive to the oil change". Oil change is $100. He is happy to give you a shrug and he took these items off while saying, I did tell you. I'm a good listener, no he didn't. Now that it has happened twice, I'd say be careful folks! The workers are great and I'll continue to go, but wanted to warn you to carefully check the details. read more

Been coming here a few years now, since my first review. I know a lot of people like to complain about things they don't understand, like oil and car service. Yes, the price has gone up, that's true about most things. As far as honesty and reliability of work, these guys do a really good job. I'll give you an example of what I overheard today while getting my oil changed. "Since you've only put 1,700 miles on the car in the last 9 months, let's just top off the oil for free, you don't need a full change". It would had been easy to say, okay, let's do the oil change anyway and charge $100 or so, but they were honest with the customer. read more

Oh my. I called to have a foam AC evaporator/heater cleaning done; guy said "$10 cash ; just bring the can of foam in". After 30 minutes of heads-up from him they pulled my vehicle out , left it running, never told me if the repair was done, ripped the box so it was not returnable, took the label off so it was not returnable, the works. Recked' em. If only there was a way to look up where the valve is on my vehicle with a computer ?? Worth-lass. Their website said they could do it; false. They can only change oil; if they say "cash" , run. read more

My Jiffy Lube experience was completed to my full satisfaction. I appreciate the appropriate engagement of the team in concluding the service. read more

Excellent service! The team was quick, professional, and very friendly. Highly recommend this Jiffy Lube! Christopher was amazing and communicated the needs of my vehicle well! read more

Christopher was the on duty manager at Jiffy Lube in Ashburn, VA today when I took my vehicle for a tire repair (due to a nail.) The store was closing in less than an hour when I arrived and there were four or five people ahead of me. I did not think I was going to receive services today due to the time, but Christopher committed to repairing my tire. Even though he didn't finish my repair until after the shop closed, he remained polite and provided quality service. Thank you Chiristopher! You represent Jiffy Lube well!!!!! read more

Take my 1995 here for regular maintenance, they always gets the job done right!! Never taking my car anywhere else for oil changes ect.

Great service! Did not have to wait long. Vehicle is running great. Plenty of seating inside and outside

I exclusively get my vehicle serviced from Jiffy Lube due to the close proximity to my house. Fairly quick. Not the cheapest but understandable. My last visit has cost them a customer and hopefully anyone who reads this review will reconsider as well. I received a full front rear differential and engine oil change on or about 9/4. Recently, I noticed oil on my garage mats. I took it back to Jiffy Lube to see, if nothing else, where it was coming from: After 10 minutes inspecting my Jeep they said "we couldn't find anything. Maybe it's your rear main seal." I immediately leave and take it to the dealer. They put it up on the rack and notice the photos I've taken. A prolonged leak coming from my oil filter seal. Where could Jiffy Lube techs possibly been looking to miss this obvious amount of oil. I'm beyond done with Jiffy Lube and their inability to do the ONE thing they're expected to do. Understand fluids and change oil. read more

Jiffy Lube - Nothing to see here. Jiffy Lube can't find an oil leak. Must be my rear main seal. - Auto Repair Near Me - Ashburn, Virginia

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Is it asking too much that you post accurate business hours on your website? This was at 2:00 on Dec 24th. I called around to a couple of other JL's. All the phones just rang endlessly. read more

Jiffy Lube - They're obviously closed - Auto Repair Near Me - Ashburn, Virginia

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Phenomenal service over at the Ashburn Jiffy Lube! 10/10 highly recommend for all that aren't Tesla nazis That signature service oil change had my ride rolling smoother than Amish butter and was a painless yet informative process. The also don't try and upsell you on anything. So you can lounge in the fluffiest leather chairs imaginable stress free. By the time my piping hot cup of complimentary joe was brewed and chugged, my vehicle was ready to go. I didn't even have time to pull up my signature service oil change coupon! Thankfully it was a quick search on my phone and got myself a tasty discount. Get your butts over to the local Jiffy and let the navy seals of the automotive industry protect and service you. read more

Great service, very professional. It was super quick too! I'll be going back for sure with all my vehicles.

Came here for the first time. Saw mixed reviews on here but decided to stop by anyway. I called ahead to ask how busy they are. Guy was friendly on the phone and said there are 4 ahead with 2 bays open and each car takes 15-20 min. Got there 10 min later to find that information was accurate and there was 3 cars in the line. I joined the line and walked inside. As my car came in I approached the garage to watch and ensure they did an honest job. One of the techs then closed the garage door on me. I'll give them the benefit of the doubt because it's 45 degrees outside, but it's a weird coincidence that they were doing work on the cars with the bays open and suddenly got cold when I was watching. Anyway as I watched the service, I noticed oil guzzling from 10 different places below the engine block. After that was done I saw two guys trying to figure out the oil filter. To their credit saturns put the oil filter accessible from the top of the engine and it's a pain to get out. Either the pan was still full of oil or they were just very sloppy with the removal of the filter because it poured all over the front frame. They installed a new mighty oil filter. The tech Kendall approached me to select my service. He mentioned that the prior service had received blended oil and suggested that again (this is my father in laws car so I wasn't aware of what oil was in it) I'm ok with this conversation up UNTIL THIS POINT! He then selects the blended oil package ($71.99) prior to my agreement. I asked him for the conventional oil change instead ($41.99) and if you're watching this jiffy lube management THIS IS WHY PEOPLE DONT TRUST YOU!!!! He states to me that the car "requires the synthetic blended oil" I asked him to show me where it says that. He fumbled through a few proprietary jiffy lube order screens before finally submitting that he "doesn't see that." PREDATORY TACTICS, UPSELLING, and LIES! I told him I wanted a conventional oil change, he then starts asking about my filters and wipers and all the other add ons.... which I get it, you make more money selling those things and techs are encouraged to sell more and get commissions or bonuses based on add ons. I actually heard them shouting in the garage "Add-on bay 2" so I'm sure it's logged because the boss was in there. So finally he finished his sales speech and I reply "Just the conventional" They finished the oil change and I left. I pulled over a few miles away to check. The oil filter is new and the oil was changed and was at the proper level. 2 STARS is all you're getting. The wait was good, the job got done; but you're more concerned with deceiving me on what my car "NEEDS" than actually doing a clean filter removal. Photos attached of the spill and the owners manual outlining what oil my car needs. I won't be back, but unfortunately this deception and up-selling along with a lackluster quality job is the norm in this industry and not the exception. This is why I usually change my own oil....Because the convenience of the quick change gets destroyed by this crap they pull. Oh and if the manager/owner of jiffy lube replies please spare me with that standard response of "oh we are sorry you had a bad experience please send us a private message" If you want to correct this, reply to the world what you'll do to correct this and be specific. And no I don't want a refund or a coupon. read more

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Is it simple coincidence that multiple systems fail the same day you visit JiffyLube? The oils change is fast, so there's that. The problem is they want to upsell everything. Just to see what would happen, I put in a brand new cabin air filter right before going to the shop. Sure enough, they wanted to sell me one. "Well, you won't know for sure if it is good or not until you put a flashlight behind it." Are you kidding me? Now, in the process of ripping out the filter to try to sell a new one that wasn't needed, they didn't put the glovebox back in correctly so it wouldn't close. And after turning the car back on in my driveway, I get nine error codes on the dash. Coincidence? I think not. The fast oil change isn't worth it, not including their higher price. Don't get taken for a ride here. Steer clear. read more

Great Service, They did my oil Change on my truck. I always come here and they Have Great customer service.

Quick, reliable, and friendly service! Will continue to come here for regular oil change.

Extremely dissatisfied. I will never come to jiffy lube again. I came in 3 weeks ago to get an oil change. I've never had problems with any type of oil leaks or with any of my lights turning on until after this visit. I went to check my dipstick and there was barely any oil in my car!!!! I still have well over 1000 miles before I am expected to get another oil change. I was charged 50$+ to get it done and now I have no oil and a light on. Ridiculous! I have a friend that is a mechanic and he said there is no way it should be so low since it was just done. I don't trust this place with my car anymore and they have lost my business. I've come in previously to get a taillight fixed as well only to get pulled over two weeks later for a light out. From now on I'm changing my own lights and doing my oil myself. read more

Shout out to Ivan! I got my annual maintenance/service done, they said everything looked good (even filters and all that), but they flagged an issue (my power steering fluid was black) and walked me back to show me. After price shopping at VA Tire and Auto who was 43% more expensive to do the Pwr steering flush, I came back and they had it taken care of in less than 10 minutes. I saved money, time (VA Tire and Auto estimated it would take 1.5 hours) and stress because these guys are fast, efficient but still thorough. Thanks y'all! read more

So when i got there a girl greeted me at my car and she was very serious. She was talking about the special they offered.... i told her i just wanted a regular oil change and my car took regular oil... She stopped me and said let me finish we will check what kind of oil. So that seemed a little rude. But she was just doing her job. I just feel like she was very very serious about it and not warming. But she was nice. The service was semi quick. I waited about 30 minutes. It was busy and they said it would be about that time. So before they did anything the tech calls me over and talks about what i need. I told him i just want regular oil he said i should use the premium kind. He has to call his manager over to over ride it.. wasnt a fan of that but once again just doing his job and he was nice. We chatted a bit. They did a great job vacuuming and cleaning the windows and my car did run better after that. I wouls reccomend going there to anyone considering i just moved here and am new to the area. read more

Jiffy Lube - Auto Repair Near Me - Ashburn, Virginia

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I had to get my remove my license plate and one of the screws was so rusted and messed up that there was no way I could remove it with a regular screwdriver. I went to this Jiffy Lube to see if they could remove it with an electric screwdriver, and the bottom line is that it took multiple tools and a lot of work to remove the screw which was barely even a screw anymore. They were very patient and worked to get the job done for as long as it might take---they wanted me to walk away satisfied. Because it was not technically even a Jiffy Lube service, I offered some cash for the time and effort, but it was politely refused. This work was overseen by the Assistant Manager, whose name I believe is Donny. Nathaniel (nicknamed Ozzy) was super-helpful, as well. It's this kind of thing that makes me want to return, but I've already been going to this location for many years! Chris B., what is the correct name of your Assistant Manager? I want to make sure that I got his name right. read more

I almost always have an excellent experience at this jiffy lube. Unfortunately today was not that. The work was fine but when I got back in my car I noticed they had pulled the parking break so hard it was near impossible for me to get back down. I've never had them use the parking break before and I wish they wouldn't. I drive a smart car sized car obviously I'm not a large person so why would they think I'd be able to get it back down? I hurt my hand in the process and they turned on the headlights for some reason? It's barely 3pm and I extremely bright outside... I don't know when they hired these new people but they need to get it together! read more

Came in for a typical oil change not too long ago and i leave out of the place with brake problems....Never had a problem with my breaks until I got a oil change at jiffy lube. And i call them back and ask what happend to my breaks every thing was fine before i went in and when i get my car back all of sudden my breaks doesn't work They said "they don't know what happened and maybe you pressed the breaks too hard and burst your brake line but you can bring it in and we'll check for you" at the end of the day they said they didn't have the parts to fix it and sent me somewhere else. Moral of the story I could've paid with my life for the mistake you guys made on my car. Luckily I caught it in time and made it home safely read more

Came in for oil change and was done in 30 minutes not bad. Got the complimentary inspection which is fine but really wanted to get going and did not want to be asked if I wanted this or that. Upon completion I noticed my plastic shroud hanging down as there was a bolt missing. I asked for the bolt to be reinstalled so the plastic shroud was no longer hanging down. When they pulled my car out ,I crawled underneath to make sure the bolt was there. There was no bolt but a plastic zip tie in its place. read more

Nathan and everyone working on February 1st were amazing and so knowledgeable and helpful! I'll def be coming back thanks to them

I have been coming to this jiffy lube for a while out of convenience...my last 3 trips for signature service oil change have been subpar at best. Yes, my car is still driveable: pro. I was left with the mechanic's rag still inside my car, the lining coming off of my windshield twice and my windows were "cleaned" with a rag that was obviously dirty so I was left unable to see out of my window. Pure negligence.... The 1 manager who I spoke with was not so friendly nor knowledgeable of the meaning of 'customer service.' He insinuated that no wrongdoing had actually occured and instead was very combative. My advice: Drive a little further for better service!! read more

Jiffy Lube - The loosened lining of my winshield - Auto Repair Near Me - Ashburn, Virginia

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Honestly, not a huge jiffy lube fan, but I always have the BEST service here for my oil change (I have yet to wait long hours for my car to be serviced). I especially enjoy speaking with Kendall -- he is very friendly (always the first one to greet and opens the door for me - always!!) and explains every details to my questions. On top of that, the waiting area is clean and their chairs are pretty darn comfortable! read more

Jiffy Lube - Auto Repair Near Me - Ashburn, Virginia

Service is always in a jiffy! Like what I did there! LOL!! But honestly if I don't want to deal with the dealer's service dept claiming they are all booked or waiting over an hour to get done at a dealers service dept ....just go to Jiffy Lube! The bad part is they are just as expensive as the dealer! They told me $39.99 and dealer said $42!! Geez...I might as well go to the dealer but for the convenience I just take it to Jiffy Lube and be on my way in 15-20 minutes! I do hate when they break out the air filters to try to get the add on services but otherwise I'd recommend!! read more

I have been going here since we moved into the area 6 yrs ago but I won't be going back after my experience last night. Got there and no one was in line. Wonderful! First issues, took the 3 guys a minute to acknowledge me to direct to whichever bay they wanted me to pull into. Then the guy asked what I wanted, I said oil change. He said it looks like you just had the truck cleaned so do we need to clean the window. I said no because last time, they did a sad job. But i told him to vacuum. I guess because I didn't jump right out, keep in mind my son was with me, he said I will wait over here at the door. My son and I go in to sit. A minute later guy comes and ask me" are you going to change anything else?" I asked like what. He said wiper blades, air filter, tire pressure. I said no. Keep in mind. He did not bring me out in the bay like they usually do to try to get me to add on things that my vehicle may need. Never told me what my vehicle may need ie. high mileage oil. By the way my vehicle was not vacuumed. 4 minutes later he was coming in for me to pay. I asked was the air filter in need of a change. He said we didn't look since you said you weren't going to change it. At that point I was pissed. I asked so what else did you not do. He mentioned the things he had to do ie change oil and oil filter. I saw the guy back my truck up out the front bay so my son and proceed to go out the front door to go to my truck. Open the door and the truck was gone. I asked where is my vehicle. He said oh he drove it around. So we had to proceed to walk to the back door. When I got to my vehicle, keys were in the ignition, door open, but no associate was there wait at my truck so anyone could have jumped in and drove off. REALLY! This will be sent to corporate. I paid $36 for that sad service. It should have been $10 for that service. I was in and out in less than 12 mins. I know they didn't do half of the stuff that should have been done but to leave my vehicle unattended was totally unacceptable. Do not go to this location. Oh and I forgot to add that they removed my reminder sticker I received from Costco for tire rotation. WTH!! read more

I understand that this place cannot survive on oil changes alone; however, tell the truth! I took my daughters car there for an oil change last Saturday and of course got the typical 19 recommendations that needed to be done in addition to the oil change. I was told that the car needed four new tires because the tires were dry rotted. I took a picture of the tires and sent them to my friend who owns a dealership in Pennsylvania and he questioned that claim. Because my daughter was driving back to college the next day on Easter, I called our regular garage, Perfection Auto, who I highly recommend, because they know how to tell the truth! The owner met me there on his day off because they're closed on Saturday. He looked at the tires and even though he sells tires he told me there is no way this car needed four new tires. Tell the truth JL! I'm smarter than you.... read more

I have been visiting this Jiffy Lube for the past several years for oil changes and basic maintenance. Everything has been prompt and accurate. Today, I needed a new headlight bulb. I arrived at 7:30 p.m. As I drove in, I noticed the lights were sort of on like they might be open, but sorta off as in they may be closed. I parked in the side spaces because I just wanted a bulb and be on my way. I stepped out of my truck and noted the store hours on the door. They closed at 7:00 p.m. Dang. I turned to go back to my truck and heard the door open. The technician came out and asked if he could help. He could just as easily stayed inside and let me drive on. I told him about the bulb. He mentioned they had closed their store for the night as he walked to me and my truck. He then noticed my Marine Corps license plate. He said his boss was a Marine. Then, he said, "pop the hood, I am going to help you." Score one for the Corps. He expertly pulled the two retaining pins that hold the headlight assembly in place. This was remarkable because when this same bulb was replaced during the winter, the person at the service station thought he was going to remove the whole grill and radiator to get at the light. After I showed him how to pull the pins, he did not install it properly, which is what eventually lead tonight's need for a new bulb. The technician tonight pulled the old bulb, went back in the store, and returned with the correct replacement. A couple clicks later, I had working lights. I offered to pay but he explained the register was closed so he could not record the sale or make change. I told him I would let the cashier know when I return for my next oil change. For being so helpful and accommodating, I'll not only pay for the bulb, but probably buy the recommended wipe blades, air filters, etc. next visit. Kudos to the technician for his initiative and focus on customer service when no one was there to see, and there was sufficient excuse for him to avoid the situation altogether. read more

Had to bring a car here last minute for oil change. Super fast service. The gentleman with long hair and the beard was extremely helpful and TRANSPARENT! Which was very refreshing. Thanks. read more

Stopped by Jiffy Lube because of the quick service offered: 3 strikes in 2 trips: 1st trip: failed to put glove compartment back together when checked for cabin air filter 2nd trip: technician used the wrong oil for my car, the same price as the first trip after using the coupon. Not the greatest auto service. Coupon was simply to lure you back in; it does not give you any discount when they added fee to make up for the difference. These events happened over a year ago, not sure how it is now. Want to try your luck, go to Jiffy Lube! read more

I've been going here since we moved up here two years ago and have always received excellent service! This past Saturday while my daughter was napping in her car seat, I decided to visit and was able to quickly check this off my to-do list. This whole process start to finish took less than 30 minutes. I sat in my car (since the kid was asleep) and relaxed while the Jiffy Lube Crew took care of everything! Awesome Service! read more

I took them more than an hour to get my oil changed. Two cars that arrived after me were serviced before mine. The dealer is cheaper and faster, so I will go there in the future. The one thing they have going for them is that they are courteous. read more

Didnt have an oil filter for the most common engine in the grand cherokee since about 2010. The 3.6 Pentastar V6. Waited 45 minutes for one to get delivered. No apology. And i had to ask how long I needed to wait. Without a care, they answer rudely. Like I did something wrong. Woukd be nice if they made sure they had the parts before draining the oil. Essentially held hostage for the time ot takes for these people to get a part in. Maybe because they know people like me would take my business elsewhere. Manager is standing around, some older guy, just more converned with trying to fit in with his teenage staff, more than coming to me to apologize for not having an oil filter for one of the most comkon vehicles on the road in stock. This place is pathetic. Where has customer service gone in the world?? read more

Need to work on the business model. The lobby was full of people because you all have to wait to speak to one guy who was not moving in a jiffy. Plenty of workers standing around doing nothing. Maybe 2 guys would help the work flow. We just left for better service elsewhere. read more

2014 Hyundai Accent...My first time at this Jiffy lube. I got the signature oil change there and also had my tires rotated. That same morning prior to my service, I noticed my tire pressure monitoring system (TPMS) light on. I knew Jiffy Lube would check the tires and inflate to proper pressure as part of their service. Right after the service I noticed the TPMS light was still on. The service sheet said all tires were inflated to 35 psi. I notified the staff before I left. I was told the TPMS takes a little driving to reset after rotating the tires. Sounded reasonable. I drove probably 20 miles and the light was still on. I googled Hyundai TPMS and learned that the system is self-correcting and immediate even after rotating tires. The next morning I took it back to the same Jiffy Lube. On my way I checked the tires at 2 different service stations. The same tire, left front, showed abut 10-11 psi. All 3 others showed about 32-33. I was livid. Obviously they did not bother to check my tires. One was extremely low and the other 3 were not at 35 psi. I got to the shop and let them know I had just received service the day before and my TPMS light was still on ans asked them to recheck the tire pressure. I did not inform them I just checked the pressure myself. They told me that their gauge sometimes reads little low, so they filled the tire a little over. I asked them how low was it reading, and they said "just a little low". I knew they were not being honest so I told them that I had just checked and knew how low the tire was. I also told them I knew they did check the tires at all the day prior because all were not inflated to the 35 they said, and the 1 tire was so low the TPMS light never turned off. I also mentioned I researched the TPMS on my model Hyundai and it is immediately self correcting even after tire rotation, so I know they thought I was stupid or outright lied to me when they told me the light will reset after driving a little bit, and by telling me their "gauge reads a little low". I am not even sure they rotated my tires or did anything really to my car. If I ever use Jiffy Lube again I guarantee I will watch everything they do...not just this Jiffy Lube, but any Jiffy Lube. It makes sense now why they want customers to wait in the customer area... read more

I've waited almost two months to post this, but beware of taking your car here especially if it's an older model. If you do, be very specific about what you want. When leaving after an oil change in late October I realized that the latch on my glove box was broken. I believe it happened when removing or replacing the cabin air filter. I did not ask them to do that - I came for an oil change. When I went back to show them what happened, they did attempt to make it right, but could not find replacement parts. Every time I was assured that I would receive a follow up call there was none. I made three or four return visits to find out what was happening, but decided I didn't want to invest any more of my time in what seems to be a lost cause. I have no issues with their oil change service, only the result of their upselling. read more