Went back to the JL Bee Cave location. Loved it last year, loved it again this past Saturday. Morgan was still there; still professional, helpful and just sincerely nice. Nice comfortable waiting area with coffee, tv, clean bathroom. Thank you again. read more

As an Austinite- I look for quality service. When it comes to changing my oil, I highly recommend stopping by to see Junior, Josh, and Aiden at the Ben White location. Junior showed pure Professionalism and expertise when it came to my vehicle's needs. Thanks! I'll be back soon! read more

I love Jiffy Lube on Ben White for my oil changes. There's no faster place and the service is so friendly and professional. Hitting it around 3-4pm on a Saturday was a great window! Thank you especially to Junior and Pablo today who had me in and out of there in a Jiffy! ;) read more

Super fast and super friendly!! Will be returning for my next oil change!!! I didn't feel like I was getting scammed into paying extra for services I didn't need. read more

Derrick runs a great crew and treated me very well. Thankyou for the customer service experience today.

I went here in July for my regular oil change that lasts 5,000 miles. After 2,000 I got a notice that my oil was low, when I checked it was almost dry! After taking my car to a mechanic they discovered that is was due to them not doing the oil change correctly! Almost blew up my engine! We called and they wouldn't even refund us! read more

Jiffy Lube - Leak - Oil Change Stations Near Me - Austin, Texas

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More like Iffy Lube! Went in for an oil change. Tech did not replace drain plug Noticed while on Expressway 0 oil pressure. Engine seized Took forever to answer the phone Tech arrived with oil and drain plug Returned to JL, refused to let them touch the vehicle Towed at OUR expense to our preferred shop Metal shavings in the oil Asked for the district manager or someone besides the shop to call No one from the company will call us back Look at the pics!!! Don't let them do this to your car or truck! IFFY LUBE!!!!! read more

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Pros: - Very nice when I called ahead about the wait times - Literally no wait at 4:15pm on a Tuesday - Free WiFi - Quick Service Cons: - Completely empty and I was a little sketched out being he only female with two large men - One man was literally dropping the N work and all sorts of other curse words right in front of me. At one point, he was raising his voice/yelling for a good 15 min = scary - Same man was STILL on the phone while ringing up my oil change. Completely ignored me, still cussing and yelling while I'm 2 feet away. I was so confused and didn't know where to look. Do not come here unless you're on a time crunch or you're desperate. If you're a female, do not come here alone. read more

Jiffy Lube - Oil Change Stations Near Me - Austin, Texas

I don't normally leave reviews for places like this, but I had such a positive experience that I felt inclined to leave a review. My husband normally changes my oil, but it was very overdue and he hasn't had time. Therefore, I stopped by here in a Thursday morning. The guys were super efficient and very nice. They didn't talk down to me, being a female, and were very helpful and understanding. I mentioned that I needed to use the restroom, and because it's only men who work there, one of them took the time to clean it for me before I went in. It was unnecessary but very nice. I ended up being a bit more than originally quoted because my air filter was filthy and something was striped and needed to be replaced, but they graciously gave me a discount to offset the added costs. I would definitely take my vehicle back here. read more

My go-to for years to get my Jeep's oil changed and inspection... always in a Jiffy. No joke. PSA: During COVID times, it's an even easier drive thru.... maybe they'll keep it this way. read more

Jiffy Lube - Drive Thru oil change - Oil Change Stations Near Me - Austin, Texas

It just so happened that I had a case of motor oil in my vehicle which was reserved for the free oil change I normally get at my dealership. The dealership had no power and so my appointment was canceled but I wanted to get my oil changed anyway. Dropped by this location and John advised it would be a reasonable $30 to get my oil changed using my own oil. I got to sit and watch the entire oil change process which I must admit is far more procedural than I would've expected. The guys communicate throughout the entire thing to insure that every step is appropriately done. They checked and topped off all of my fluids and had me out the door in about 15 minutes. Highly recommend! Thanks guys! read more

If I could give more stars, I would. Today was busier than usual, but the service was amazing. The crew was efficient and quick. Latrice was the highlight of my visit. She managed the flow of floor so well, while cars started rolling in. There were 3 cars in front of me I got there at 11:20, and was at the gym before noon. read more

I went here shortly after purchasing a Used Certified Pre-Owned vehicle for a regular oil change. To be fair, the team was quick and besides costing about $40 more than my current synthetic oil changes, I was pleased with the service. Fast forward to me getting my annual emissions test/vehicle check and the place where I originally bought my car tells me that my splash shield has been cut off. The only place I went to after buying this car from a certified dealer was Jiffy Lube, so we've determined that it was cut off here. Apparently this happens often. That's no big deal, except replacement for this part costs $200-300. Not a small charge for an actually important car part. I didn't even know what a splash shield is, much less approved it being cut off. I've gone to Jiffy Lube for most of my oil changes in the past, but I won't be going there anymore. It's super shady when someone cuts something off that's important to your vehicle without disclosing it to you. Stay away from this place because I'm out $250 now. read more

I went to do my car maintenance As usual at this location. but something was different this time . The white Chevy guy with a bird on his face earrings in his ears. Is the most rude person I have ever encountered in my life No hi no bye . Didn't even ask me what type of oil change I wanted to stay. Every time he answers my questions he makes me feel like he's doing me a favor and I am doing this for free . So rude how do you let people like this work in this nice place . I'm writing this as I'm getting oil change and this will be my last time 06/15/2023 I thought maybe he is having a bad day, but then I went and found other people comment about the same person I usually leave a tip But with this attitude I won't ever come back read more

I took my tesla into their shop to see if they would install a third-party fog light upgrade. The guy that I talked to was rude. It's not the fact that Jiffy lube wouldn't install it because it was for a Tesla, it was the manner in which he said it to me in that "Don't bother me with this" type of attitude. And then he seemed to be annoyed with he fact that I was waiting for him in the office - "What are you doing in here? The office is closed bc of COViD?". He said this in a manner as if I were an idiot for being in there. First off, he wasn't worried enough about COVID to wear a mask after coming into the office. Secondly, the guest entrance into the office was unlocked. And thirdly, there was no sign stating that the office was closed. This is not a referendum on Jiffy Lube in general. Just with this location/personnel. read more

Here's your Gen-Z review. 4/5 experience and here's why. I go in for my oil change, tell the guy what I need, get out of my car and go sit in the waiting area. One of the employees comes over with the iPad confirming the oil I need, then cashes out the people who had been there before me. A random guy walks in and the employee immediately cashes him out... he goes "you had the Honda accord right?" Turns out he charged him for my car lmao. 30mins later the entire staff couldn't figure out how to reverse the charge. They ended up having to FaceTime the manager that wasn't there and have him walk them through it. Long story short, we both got free service and I walked out with a free oil change lol read more

I came to this jiffy lube for a routine oil change and to get my coolant topped off. There were no issues with my car, no lights on the dash, and I keep up with regular maintenance on the car. The negligent employees not only left my dip stick broken, but drained my coolant and failed to put more in before they rushed me out the door because it was close to closing time. Because there was no coolant in the car, it over heated. Because the dip stick was broken, the oil leaked out. This lead to more issues, such as my check engine light coming on and my water outlet flange cracking (due to the overheating). When the jiffy lube employees "diagnosed" what happened to my car, they 1) were incorrect, as I had two more mechanics look at it and the issue was my oil dipstick being broken and my water outlet flange being cracked, not my thermostat housing as the jiffy lube employees repeatedly told me and 2) They said it was a "coincidence" that all of this happened the same day I came in for the oil change and that they would not be accepting fault for my car now being rendered inoperable. DO NOT BRING YOUR VEHICLE HERE. The negligence starts at the bottom and goes all the way up to the top here. Cody the technician, Robert the general manager, and Ryan the district manager will only put their heads together to get themselves out of the inconvenience of helping you, not to do their jobs properly, repair damages they caused, or get you the help you need. The corporate number they give you to once again try to get you out of their hair will only tell you that jiffy lube is a franchise and you'll have to figure it out with their district manager, so you'll be going back and forth with these people. SAVE YOURSELF THE TROUBLE AND MONEY. read more

Good guys - took great care of the truck. Came in there and make sure they did everything I needed.

I went in for an oil change and came out with no oil splash shield which is 300$ to replace and they put a paper towel in my ac just to make me come back?? Terrible experience I have ever had in my life. Would not recommend this place at all. read more

Was refused service for no reason otherwise than the workers being too lazy to do their job. Haven't ever had a problem at any other locations in the past. Avoid this place at all cost read more

Robert, Jesse, and Gabriel were phenomenal! They're team work is by far one of the best I've seen! Won't hesitate to come back!

I came in for an oil change and the service from this location blew me away. The skid plate in the bottom of my car was damaged and dragging on the road so they offered to remove it free of charge. While I was waiting, I asked Emily at the front desk where she'd recommend for a car wash and vacuum because I recently moved from another state and Latrice said they could vacuum my interior for me. Again - for free. Then at the end, the cashier accidentally overcharged me for my service and Corey gave me a full refund. Very much a wow experience from this location. I will be coming back! read more

It was difficult to find a state inspector at many of the automotive places today, but Alex from this location was available and save me. Great service, quick and painless. I hope they treat him and the others well! read more

Awesome service today!! I came in for a an oil change. and everyone was nice and customer service was great!!

Great service! I stopped by for a safety inspection and not only were they quick, they were also nice enough to change my license plates after I tried removing my old ones much earlier but one of the rusty nails was very difficult to remove. Some of the nicest, friendliest people ever and I would totally recommend them for any service that you may need!! read more

The Franchisee owner John is a horrible person! I've explained to him on multiple occasions that his Jiffy Lube messed up my car. After leaving his Jiffy Lube my car had no oil! They did not put an oil filter on! All the oil slipped out of my car! Don't go! Don't go! Don't Go! Don't GO! Don't GO! read more

These guys are the best!!! By far best place I've ever been too. I was fortunate enough to have Joseph and Jeffery helping me out. I am going to be recommending this establishment to everyone! Guys were super nice, (I get weary when it comes to oil change places due to past experiences. They showed me and explained to me what they were doing. I WILL BE BACK:) Give em raises they deserve it! read more

What is wrong with people? Waiting area smells like weed. Dude greeted me with, "they put a Lexus front end on this motherf***ers." -I'm in a Hyundai. I only came in because the wait looked short. Bad idea. Wish I would have read the reviews. Pretty disappointed. read more

It's been over a MONTH now and no check like promised from Luis! This is out of control! I have called multiple time but no one has called me back. I just want my money for all the issues you caused! Call me back! Get this fixed jiffy lube! read more

I am a "Nervous Nelly" when it comes to my car, so when the air pressure light popped up, I drove right over to this Jiffy Lube. They knew exactly what to do, and I didn't even have to get out of my car! They've won over a customer with this one kind act. :) read more

They go above and beyond every time and offer great friendly service. I highly recommend this Jiffy Lube location.

this is the worst car service experience I have ever been Provided. NEVER COME HERE THEY WILL BREAK YOUR CAR. THEY WILL STEAL YOUR MONEY & SEND YOU OUT WITHOUT EVEN FIXING THE PROBLEM THEY ARE NEGLIGENT, UNPROFESSIONAL AND RUDE. You better hope CODY OR THE GM ROBERT ARENT working on your car. We recently took our car to get a routine oil change, they broke the dipstick to the oil and tied it back with a metal clothes hanger! (which caused a leak) then offered to top off the coolant, drained it all and never replaced it then sent us on our way after being rushed out. The car over heated and now has engine issues all the oil leaked out and they are claiming it broke coincidentally the same day. We hired a mobile mechanic to look at the issue and confirmed it was caused by negligence and are still fighting to get our car fixed! We took it in for an oil change! all in all if I could give this place 0 stars I would. the service is as bad as the place looks. read more

Wow. I have never had a bad experience at any jiffy lube location, but these guys went above and beyond. Oil change. Transmission (even showed me how it's done and talked to me about lots of car maintenance not involving their services that they reccomend I keep an eye on for my super old 01 grand marquis), plus, while this was all happening, one of the awesome employees cleaned my windows, vacuumed my car, and even took trash out of it. I felt guilty for someone doing all that work for me. These guys are informative, helpful, interesting to talk to, and extra kind. Thank yall for your friendly service. We will continue frequenting this location :) read more

Raven was fantastic to work with and did a great job w my car. Can't speak about him and the team there highly enough.

Do not go here unless you want your car damaged. I don't know what they do here but they messed up my car !!! So angry

Drive through was fine. I would recommend. I had to write more word to classify this as a review. read more

Moments ago, I pulled into my local Jiffy Lube at 1705 W. Ben White to get an oil change. I'd left some money in the car and retrieved it within 90 seconds of pulling in. There was already $10 missing. Plus, the guy behind the counter insisted I had to use synthetic oil, which I could not afford, and which is also not true. So I said forget it and drove away. And, to top it off, they drained most of the oil without telling me (I wasn't there for but five minutes), but fortunately I caught it almost immediately. These people are dishonest. Do not go near them. read more

Another issue. When I went to Jiffy Lube last week. no lights were on on the dash. When I left, the 'low tire pressure' light was on. I thought it was a fluke and somehow related to them checking out the electronics in my car. Nope. Looked at it a day later and the tire is nearly flat. How is this possible if they allegedly did a tire rotation and checked all air levels? Also, I called HQ and left a message, they have not responded. I am not replying to the offer from mgmt below, there is nothing I need from Jiffy Lube. When you lie to your customers, disrespect their time, and leave their car in worse shape than when they brought it in, you have lost a customer. read more

The team was great, they got me in and out with all that I needed in no time and the quality of their service was amazing! I especially appreciate the drive thru service in this crazy time. Thanks guys! read more

I was in desperate need of an oil change. Came to this location based off fellow Yelpers. When I arrived there was absolutely no wait. Technician pulled me right in. Asked to discuss price before they started. Gentlemen showed me the prices. There were three options for me to choose from. Ask which one he recommended, and he said the cheapest one would be fine. I liked the fact he didn't try to up charge me. All the guys were super friendly and attentive. Thank you. read more