Needed an oil change so I decided to drop into my local jiffy lube. I was greeted like usual when I pulled up by an older lady and I told her I would like Mobil 1 synthetic high milage please, she kindly said they would take care of me. After standing outside for a bit I decided to make sure that my desired oil was relayed to the tech, and he informed me that they don't even carry any Mobil 1 products. He calls the older lady who greeted me over and asks her what was said. She immediately throws me under the bus saying that I never specified an oil, and only asked for high milage oil. I let the tech know that for the last 3 years I have been only using Mobile 1 synthetic oil so I don't know why I wouldn't ask for it upon arrival. She keeps on going about how I'm wrong and lying saying that she is right, until the manager steps in and tries to remedy the situation The manager on site does the correct thing and drives over to a local parts store and picks up the correct oil to finish out the job correctly. Even though my situation was taken care of the right way by the manager, I don't know if I'll be back due to the down right shitty attitude of this lady. Oh and the fact that my oil change cost me $114.85!!!! Maybe the manager didn't handle thing correctly after all PS, I could see you talking trash about me to the other techs, maybe don't point and look at me so much when talking to the other employees. read more

Love these guys! They are quick and polite and don't try to shove more charges down your throat. They will always give you a 15 percent off discount coupon. I would definitely recommend them! Thanks guys! read more

I have lived by this Jiffy Lube for a while and of course there is a plethora of service stations to choose from but today solidified why I keep coming back. Unfortunately I am not a well informed person when it comes to vehicle maintenance aside from the normal oil change and how it should be changed every 3K miles. That being said Teddy at Jiffy Lube used little videos to show why he was offering to have a service done to my vehicle and what it did for my car. This Jiffy Lube used to have bad service but now their service is great. The attendants are polite, attentive to your car's needs and they don't push you when you decline having a service done at that moment. read more

How can one shop be so far below the others? I brought my vehicle in today for a state inspection. The vehicle was ready at 1:41 p.m., as I watched the tech park the car and bring the paperwork in. I waited for the assistant manager to call me up to claim my vehicle. He never did. Finally, after 30 minutes of watching others come and go, I walked over to the counter, and saw my name at the top of the monitor as "completed," and asked him if I could have my car. He said, "OK" and rang me up. I finally got my vehicle at 2:13 p.m. -- 32 minutes later. This sounds minor, but it's now a long lunch hour that I have to explain to my employer. I would understand a busy day, etc., but to have my vehicle just sitting there is not the kind of service I have come to expect from Jiffy Lube. It's not what I have experienced in other locations, and I can promise you I won't be back. ***UPDATE*** I received correspondence from the senior district manager who was very apologetic and even offered to refund my money for the service. That's grade-A customer service, and that gives Jiffy Lube a star back. read more

The people who work here are always super polite and never pushy. They are always super quick and get me in and out fast. Super important when you have two kids in tow! read more

Called ahead to see if they could change my oil, and they told me about their monthly special they were running. I went in and although there were about 7 people in front of me it took about 30 mins. (Very normal standard time.) I was pretty happy I didn't have to wait long. Good job guys. Keep it up! read more

Jiffy Lube - Auto Repair Near Me - Austin, Texas

I had been a Jiffy Lube customer for 4 years or so now, on 3 vehicles. Saturday afternoon I dropped my car off for an oil change. They lost my keys, and were apologetic. Come to find out their auditor picked them up. Rather than return them immediately they returned them late Monday morning, at their convenience, after I had gone to work and they closed before I could pick them up. My wife picked them up for me Tuesday morning. They ignored her when she got there, were somewhat rude when she asked about it. Offered her an "it was an accident" and that was it. Bad customer service that just lost service on my 3 vehicles. read more

Brodie location is more reliable/friendlier. Planned my day around coming to jiffy lube on a Saturday at 7AM just to be told their machine for state inspections "might not be working" and "the inspection guy doesn't come in until 9 anyway" (then why open at 7??) but "he's not even sure if it works"...........Waste of my time and they were unclear as to whether they could do my state inspection or not. Honestly felt like they wanted me to leave. Also inconvenient to plan your day around this just for them to not have an accurate time you can visit for different services. Now I'm at jiffy lube on Brodie and once again they've shown me nothing but friendly & excellent service there. read more

I've always gotten my oil changes with jiffy lube but this location has to be best! The customer service is always great and the wait time isn't bad at all! They also do a great job and go beyond to clean my car a bit! Serling is awesome! read more

Moracio was his name. He got me in and out really quick help me out with no other mechanic shop could fit me in. Came through when I needed them. Took him about 5 minutes tops to take care of my vehicle. Very happy customer. Highly recommended. read more

Fast. Polite and friendly. Come at 7AM to avoid the lines. I don't want to be here just as anyone else does but the GM and Manager doesn't BS you on anything else. read more

Thanks for the friendly and fast service. Best Jiffy Lube around, Nick and the crew are reliable and thorough.

I went to Jiffy lub last month or this month to get a oil change never had a problem with this location before now they didn't do it right forgot to tyied the nut on my filler which could of lock up my car so i say don't go to this jiffy lube also don't go to jiffy lube on brodie lane i had the same thing happend there months ago to FOUND OUT AT DEALERSHIP. Joy ARMSTRONG read more

Got an oil change. Service was very fast, waited maybe 10 minutes, staff was friendly.

Every time I get an oil change I come here and the staff are really nice and patient with me when I am trying to explain anything new I've experienced with my Jeep. I'll usually drive up drop off my Jeep walk over to Lofty dog and look around and when i get back she is all ready to go. They often have coupons that they give to help cut some of the cost and I am all about saving money so that is always really nice! The staff is friendly and helpful and I have had no issues so I will continue to take her in to them whenever I need anything. read more

Been waiting for over an hour. My vehicle still hasn't moved. Was told it should not take more than 45 minutes. Update: Ended up waiting for over an hour and a half. Then when they finally got to my car, they wouldn't even inspect it because there were a few grease spots on my engine and on a few hoses. Left furious and frustrated. Drove around for 20 minutes and found a place that had me in and out with a passed inspection in less than 15 minutes. I hope anyone with lawsuits against jiffy lube wins their case. I will never go back to a jiffy lube. read more

This was my first time getting my oil changed. My husband usually does it. I pulled up to the bay and almost immediately, someone met me at my car and asked what I needed. They were friendly and professional and even walked me to the waiting area and held the door open for me. Classy. I was there awhile as there were many people ahead of me, but I expected that. There were plenty of refreshments, clean bathroom and television to keep me comfortable. They even vacuumed out my car and cleaned my windows! I wasn't expecting that. I only wished I had picked up all the stuff off the floor now. Overall, I had an unexpectedly pleasant experience at the Jiffy Lube today!! :) read more

I called this location at 4:30 asking if they'd do an inspection. The guy said yes but only if I got to them before 5 pm. So I asked off work early to take care of it and rushed over there, arriving at 4:45 pm. When I arrived, the technician told me they had stopped doing inspections for the day. I told him that I had just been told to come over before 5. He said fine and took my keys. They almost immediately proceeded to do the inspection--driving it, etc.--but then parked the vehicle and it sat there... for more than an hour. It took almost 2 hours just to do an inspection on a 1 year old vehicle. This is not about the line in front of me because clearly they did the inspection right away. I suspect it was pettiness on the technician's part because I insisted on getting it done after being told on the phone they'd do it if I rushed over before 5. If they had just told me it would be 2 hours up-front, it would have saved both of us a lot of time and trouble. read more

I pulled in to the parking lot for an oil change and as I got out of my car was approached and checked in right away. Super friendly service, super quick, and we'll done. All of the staff were very nice and efficient, whole oil change took 15-20 minutes read more

These guys are rocking great service!! I was in and out quickly even with an engine flush. They have great attitudes and are informative and helpful. read more

I was very pleased with my experience at Jiffy lube. I had my oil changed on Friday. Asked them to check the filters. The battery was corroded, so I asked them to clean it.. They did and the truck wouldn't start. They tried jumping it, to no avail. The manager went to buy a terminal, and replaced the old corroded one at no cost. His name is Matthew, one of many good people there. I'm grateful I stopped when I did, I prevented a big problem. read more

I have been here more than once, but this time I left without service. Heads up their asses! My Girlfriend and I both pulled up on a Friday (before noon) and no one greeted us... The lady who I think had that job of greeting, was out in the parking lot sweeping. So after waiting about 15 minutes more people came in and basically cut the line, but we're not being helped either. So... We left! I went down the street to Valvoline on Slaughter and WOW! Pulled up, was directed where to go, greeted and out in 15, both cars! F@#* you Jiffy Lube for wasting my time. read more

This team was awesome! Did a great job and great customer service! They were friendly, quick, efficient and communicated so well with each other. Shout out to Nick for his great customer service and friendly demeanor! read more

Danger: Went to this location for an oil change - the literally did not put oil back into the vehicle. When confronted, they took no responsibility. read more

I have been going to this jiffy lube for a long time now, and have ALWAYS had great service. Today I went it for a routine oil change. I had a semi-expensive e-cigarette, I paid $75 for it. It was on my floor board when I went in, and they do the routine oil change which includes a vacuum of your floor boards. When I got back into the car, I get about a mile down the road and see that it's missing. I search my entire car and couldn't find it. So, I call them and ask if they have it, which they take a moment to look, then say "it's right next to the freaking vacuum, we have it." I understand that mistakes happen, but what I don't understand is why anything was taken out of my vehicle in the first place. All of the other belongings that were on the floor board where put onto my passenger seat. It's sad to say, but I will not be returning to a place that operates this way. read more

Was told 45 mins max for an inspection. Went in to wait and there was about as many people in the waiting room as employees there. People got their oil changed and left before I even got my inspection. I've now been here over an hour and still waiting...will certainly not be coming back. read more

Why oh why can't you give ZERO stars???!!!!! This place is hideous. Today was my 5th attempt here to get my car inspected and they lie out their a$$es every time. It's either too early in the day, too late in the day, the state inspector is at lunch (11:00), the machine is down or some other line of crap. Please just say "we don't want to waste our time doing inspections". Then take the damn state inspection sign off your building!!!! I complained to the manager just now because on this 5th try, again, BROKEN MACHINE, and guess what????....he's inspecting my car. Not sketchy at all. These people can suck it. read more

Let me start by saying I don't visit Jiffy Lubes often. I feel much more secure visiting my dealership for an oil change. So what it's a few more bucks? Jiffy Lube has upset me a time or two in the past-so I normally just skip it. But today I was going for convince....and convince I did not find! As I sit and write this I am whittling away time so I can go BACK to this Jiffy Lube. Back you say, why's that? I took my car in at 7:30 this morning for a routine oil change and an inspection. While I was at the gym they took "great care" of my car. When I go to pick up the car they inform me that I have failed inspection because of my wiper blades. A quick fix, they assure me, right down the road is an Auto Zone! Pay now for your services, then come back with your receipt. Then we can give you your inspection sticker. Plus, we have taken care of the oil change already. Off to purchase wiper blades I go...and as I go I notice I do not have a new service sticker on the windshield nor have they re-set the "oil-life" on my car's computer. Once back with hot new blades I mention the lack of sticker and re-set of the computer. They assure me they will change that and give me the inspection sticker. "Just have a seat." they say! 30mins later I'm grumpy and ask what the hold up is. I am informed there are 3 cars in front of me and then they can get to my car. Remember, I've already paid for all this. So I leave to start my day because it's 9:30 now. I will go back later today to finish up my awesome visit to Jiffy Lube. read more

I just had my car inspected at jiffy lube and they failed my car for bad wiper blades. So i go get some new ones put on, and I'm back within 5 minutes and they tell me it's a hour wait just to put a sticker on my car. This is right after they said just bring it right back and they will take care of me. Worst customer service ever! Don't go there! I fee like this place is always trying to up sell me, and cares very little about how they are treating their paying customer. read more

WHEN A VEHICLE FAILS A STATE INSPECTION, THE INSPECTOR IS REQUIRED BY STATE LAW TO INFORM THE CUSTOMER OF EXACTLY WHY THE VEHICLE WAS FAILED. THIS PROCEDURE WAS NOT FOLLOWED. TERRIBLE CUSTOMER SERVICE!! Went for state auto inspection, cashier called me up and said I was ready to go. As I was paying, he said "no wait, your tires failed inspection". I agreed to purchase new ones at Discount Tires (in the same shopping center). Cashier said "no problem, come back and we'll put you first in line for the inspection sticker". Purchased the new tires, came back and was told "wait, your car also failed the emissions test, you'll have to take it to an auto shop for repairs". CONCLUSION: The cashier told me that my car was ready to go and then told me the tires had failed inspection as I was paying. Upon returning with new tires, I was told that the car had also failed the emissions test. This consumer will not be returning to the Manchaca Road Jiffy Lube for anything. read more

Amazing customer service the lady and man that helped me were phenomenal. Thank you so much for taking me at 6:50 when y'all close at 7!

My car battery died and these people were the only ones nice enough to come jump me off. Then, they got my battery replaced within 30 mins. I give 5 stars for their genuine niceness and willingness to help. read more

I tend to come here for oil changes since it is so close to my house. I have had mixed experiences at this location some good, some bad. Customer service and super long wait times seem to be the main areas of improvement. This most recent visit will most certainly be my last. Again, a customer service issue. Their rep Jeremy needs to be taught the basics of customer service and how to make a customer feel welcomed. There are SO many other places to go get your oil changed and whenever you pull up, get out of the car and say "Hey how's it going?" to the approaching employee you'd expect some kind of response, not a blank stare. It was not noisy or windy and he clearly heard me just did not respond. Then when explaining what you want checked on the car you should not be made to feel like you are ruining someone's day just because you are there to spend money. A simple smile and "What can we do for you today?" can totally change someone's outlook on a business. I understand people have bad days but this has been fairly consistent at this location. I have been here for over an hour now and the employees here seem to have no idea how to run their computer systems. I was brought out of the waiting area and asked what codes to enter into the computer as if I worked there and knew what was going on. I asked if it was their first day on the job and they replied "No, I just need a cigarette". Another customer just left furious that the employees did not know how to change his transmission fluid and were consulting the owners manual. This place is a madhouse. If your customer service and wait times both suck and there has been zero improvement over the past 12 months then people are going to choose to go elsewhere, just me like. Horrible horrible horrible! read more

It's Saturday. My only day off this week. I figured I could stop by this jiffy lube and grab a quick oil change. I pull up and only two of the three lanes are being used. Already a bad sign. I request an oil change for the service attendant and he tells me it'll be an hour wait. I somewhat expected this and didn't mind to much, as it was still early In the day for me to run more errands after. It has now been an hour, and they still have yet to pull my car into the garage. They let people leave their vehicles and come back hours later causing a longer wait time for those customers like me who don't have the luxury to just leave and come back. I've received great service here before, but today was not one of those days. I'd love the time back that this jiffy has stolen away from my day. read more

I went to this location today to have my oil changed. Beverly helped me check my car in and with payment at the end. She was so pleasant and helpful. I'll definitely return to this location due to the exceptional customer service. read more

I do not have an issue with Jiffy Lube in general (where I have got excellent service over the years), but I will certainly not return to Jiffy Lube Service Center 9919 Manchaca Rd, Austin, TX 78748; Ph: (512) 292-917. I went in for service as follows (i) Oil & Filter change (ii) Headlight bulb change on my Chrysler T&C Minivan. At checkout, the manager informed me that they completed (i), but they decided not to do (ii). I asked him whether it was because he did not have the tools or training. His response was, he had the tools & people trained, but they just did not want to spend the time doing it. Is this the way to run a business ? Is this what you call Customer Service ? Can they pick & choose what they want to work on ? This is not right. I paid & left deeply disappointed. read more

I have tried to get my inspection done at this Jiffy Lube on THREE separate occasions! All were during business hours and each time was another excuse! The first time was a Saturday afternoon and that they were too busy and I should come back after work Monday. The SECOND time was Monday after work when I arrived at 515 they said they couldn't do it because the inspection person leaves at 4 though the guy that told me Saturday to come back made NO MENTION of this. The THIRD time was this Saturday morning I arrived at 930 and the man told me that I would have to wait until 1030 until the inspection person came in and AFTER all the oil changes were done. This place is right next to my house so that is why I tried patiently to use them! I have also tried to call each time in advance and they have NOT ONCE answered their phone! Horrible horrible horrible customer service and horrible communication. DO NOT EVEN TRY THIS PLACE read more

Stopped in for oil change (usually these types of oil change shops are quick), pulled up to one of the oil change lanes. There was a guy vacuuming a truck in the next bay over. He looked up with disgust when he saw me pull up. He was a mgr as per his shirt tag, forgot his name. Didn't come over right way, maybe 4 or 5 minutes. But when he came over he kind of rude, I should of left, but I didnt. He said ,We will get to it when we get to it, couldn't give me a time estimate but should be quick. Well about 20 min went by and a girl tech said you can sit inside the air conditioned waiting room & one of the techs will pull it in the shop. So I sat inside. Finally the truck was pulled inside. They changed the oil & filter. Paid the bill. Drove away. Oil change was not the problem, the problem was the attitude of the mgr right off the bat, being rude. The wait time was the next problem about 1 hour & 20 minutes, shouldn't take that long at a fast lube joint. If there is going to be long wait, should be told ahead of time. Would not come back to this store, too many choices out there to be treated the way I was treated. read more

VERY fast, didn't push any extra services, and they allowed me to use an expired coupon for $15 off. Come after work, they are open late during the week. I was in and out in less than 15 minutes. Will be coming back. read more

Terrible! They put too much oil in to begin with. Car sounded like a truck after. I took it back asking them to recheck to see if everything was put back properly and buckled down. They check and assured me it was. Ended up taking it to dealership - thef found the Filter Box was left unlatched, Oh yes, and they lost one of my tire stem tops... uggh they #hireanybody read more