I needed a quick oil change. I declined the inspection -which was correctly notated on the invoice…read more However, after 50 minutes my car still wasn't out. At that point, the employee came out and said the car would be right out and went thru the inspection results after saying they went ahead and did it anyway. Ten minutes later the car still wasn't out. When I was leaving, I said I didn't need to wait for the receipt cause I was running late due to the inspection. The employee then changed her story and said they didn't do an inspection (even though I had the results in my hand).

Took my 2009 car with 47,104 miles on it for a route oil change. Once they got the car in the shop…read morethey took it apart and took me it needed $5,831 worth of repairs. I asked for my car back and they told me that they would not release the car to me. I insisted and they still won't give me my car. I wanted to take the car for a second opinion but they refused to let me have the car. I said I needed to think about it so they took me home, I went to my usual repair shop and showed him the pictures they sent me and he said everything looked fine and that I was being scammed, it's called "Predatory Behavior". Preying on the elderly with older cars. Called told them later that day and told them not to do anything to the car I would pick it up in first thing in the morning. When I got there they said that they assumed I wanted them to repair it so they started replacing things. I never signed anything giving them authorization to work on the car. They said they needed time to put the car back together. Several phone calls later they told me that the bill would be $3169 worth of repairs to my very low milage car that looks new. When I went to pick up the car they told me that they had already installed the new parts so I had to pay for the repairs even though I told them not to do the repairs. This company claims to be a Christian based company but I am really skeptical. I would not go to this company for any kind of automotive repairs, just my opinion. I complained to them to no avail. For the record I collect and restore antique cars so I know a little bit about cars, there assumed I was just an senile old man

Tom and Ken Kranz have been true partners in helping us keep our 2 older cars safe, reliable, and…read moregoing strong. They are honest, responsive, and always do great work. I can't say enough great things about the Kranz team. Highly recommended!

We came from Northern Wisconsin to babysit our grandaughters. Our car started making terrible…read moresiren noise that would come and go. I (the grandmother) was at my wits end thinking we would end up stranded on the interstate on our way home. I took it to Kranz because of the great reviews. I was greeted by Tom who asked how he could help me, he was so caring and empathetic and said he had room to look at the car later in the afternoon, we were supposed to leave the next day. He drove me to our daughters house and said he would call. He had great news, diagnosed the problem which involved the air conditioner and said we could drive the car thousands of miles without air, which of coarse is no problem this time of year. We were so grateful they took care of us. Explained everything about the AC problem at a very reasonable price. Would recommend them totally. Andrea & Terry Connelly

Full service oil change price is okay Did not repair tire as…read moresaid after a new place inspected my car - over the span of two full service appointments so I have been driving my car unsafe refilling my tires with air. New oil leak immediately after most recent service

Wow! What a hidden gem!.. Sure glad I found these guys! Owner Joe and mechanic Glen are the…read morebest. Super honest-Wont do any work that you don't need-Very friendly -fair prices-no sales hype-quality work done right the first time at a fair price- What more can you ask for? Give them a try-you'll be a customer for life!

I experienced very awkward encounter when the technician got pissed and yelled at me when I hand…read morehim only the remote fob without a physical key for the security. The tire valve cap went missing after the service.

Went here to get a quote on an oil change as it was the only place nearby that was available to do…read moreone at that time. Upon entry, I was not warmly greeted...actually ignored until I walked up to the tiny counter and asked the man there how much an oil change would be. He said $80+ for full synthetic and tire rotation was extra. No way; that's almost as crazy as Jiffy Lube, but at least they're more pleasant. Before I could say thank you, he turned around and continued stocking items on his shelf. There was one other man there down under ground and he didn't say anything either. Very poor customer service. I understand why this place is always empty when the other three car service shops in this auto mall are always packed. Poor attitudes and high prices typically lead to out of business. People that are not happy with their choice of profession need to move on and not be miserable. I also never understand how places like this can afford rent. Save yourself some money and deal with good people next door at Remington. Firestone is great too, but also expensive. If you want an oil change at Remington, and want to wait less than an hour, get there at opening time.

Range Rover needs new brakes. Is that what they mean by "That's the brakes in life" I guess!…read moreHighgate offers honest assessment and appraisal of work and also gives a great warranty on the work completed. They only use Land Rover official parts on your RR. The certified tech guy is personable and down to earth. This place is a whole lot better on price, guarantee and professionalism than the other dealerships service by 100%!!

Mark, Tim and the service team are great to work with and honest about what work needs to be done…read moreas well as pricing. Definitely more affordable than the dealership and the work is guaranteed!

Update! The manager called me after admitting that my first review caught the attention of their…read morecorporate. The manager told me that all they do is go based on the vehicles schedule for maintenance and that I must of been explained the quote wrong. WHAT?! I can't believe he actually admitted they do not check the car when quoting you things it needs. They just go based off of the cars maintenance schedule and quote you items the car may need but they don't really know. When I'm told by a mechanic that my car needs $100+ service I expect you to actually check my car. Not make up something. Unreal! People stay clear of this place! They are literally making up crap! Google Remington Auto in Lake Zurich. They are honest and fair priced! Save yourself.

Service was quick. Price was normal. This place advertises "free tire rotation with every oil…read morechange," or at least on synthetic oil change, and they didnt do it. Maybe they forgot that half of their wall is glass and I could see everything they were doing, but they didnt even attempt to turn a single lug nut. I will not be returning here as I know others that will actually perform the services advertised.

Fast, efficient service with fair, transparent pricing. I would recommend them for oil services…read morefor your vehicle.

Thanks to this place I will never go to a jiffy lube again. They have never tired to upsale me on…read moreanything, they just do what I came for and charge for what they did. The jiffy lube down the street cost me DOUBLE what this place charged me. Service was fast and the guys were very nice. This place makes me hate getting an oil change a little less.

We have about 20 plus vehicles and we use Lake Zurich Tire for all our tires and lighter…read morerepairs/maintenance. I took my Jeep to a large local dealership for a recall issue and oil change, however they forgot to change the oil. They also said the tires were cupped, which made for a loud noise above 40. I called LZT, they got me in the next day and they took care of the oil change and replaced the tires with new Goodyears. I didn't even care if their tires were more expensive than the dealer quoted, I wanted to give LZT my business. They did everything on the same day. The guys are always helpful and the customer service is great. I would recommend them to anyone. Rich C EHMS-Hayward Lake Zurich

I had my 2012 C70 Volvo in for rear brakes and new tires. I worked with Paul. He gave me a quote…read morefor the tires and an estimate for the brakes depending on amount of work needed. The actual cost of the rear brakes replacement was $100 less than the initial estimate! The service was prompt and fairly priced. I will take my car in again in the future for this type of work. This shop appears very honest, fair and won't try to oversell work that you don't need done.

Ashley, Joe, and her entire team are so great to work with! They are so honest and helpful and you…read morecan trust that your vehicle is in good hands with them! They have come through for me so many times in emergency situations with my older Jeep and I am so incredibly grateful to have found them! I would highly recommend them for all of your vehicle repair and service needs!

While it took a little longer than expected (I'm sure) the repair and replacement of broken bolts…read moreand exhaust manifold gasket were done correctly within the pricing quoted by Ashley. I would recommend them for service as well as go to them again for my truck/car repairs.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!