Fast, efficient service with fair, transparent pricing. I would recommend them for oil services for your vehicle.

Thanks to this place I will never go to a jiffy lube again. They have never tired to upsale me on anything, they just do what I came for and charge for what they did. The jiffy lube down the street cost me DOUBLE what this place charged me. Service was fast and the guys were very nice. This place makes me hate getting an oil change a little less. read more

Fast service, fair price and they don't try to take advantage of you with all the stuff Jiffy Lube seems to find.

I bought a new air filter for my car. When I tried to open the filter box under the hood, recent hand surgery prevented me from backing out the screws. I took the car to NW Oliers who installed the filter - no charge, I am customer for life! read more

Open on Sundays! Guys were total pros. Very helpful. Very thorough! Thank you fellas.

New resident to Palatine and needed oil change but no time. Looked up where to do oil change and NW Oilers was recommended by locals. They were extremely prompt and courteous. Definitely recommend and will utilize them again. read more

I had came here countless times since I've moved around. Every time they are really nice and take a great treatment. Today I had some unexpected problem but they fixed it in a sec! I highly recommend it. read more

These guys are very nice. They work hard. And they're always happy to help. They also don't mix words or mislead you. They're upfront and they have your car ready to go when they say it will be ready. They're not the cheapest. But it's worthwhile going here just because they get the job done and they're honest. read more

PLEASE READ BEFORE TAKING YOUR CAR HERE! The customer is always right, which Jon, the Manager I encountered today clearly does not understand. I've been taking my vehicle to this place for two years, but after being treated like garbage by Jon I will never return. He evidently doesn't know the first thing about customer service. The last time I visited on August 25 they apparently forgot to reset my oil percentage. As I was driving on the highway today, September 22, less than one month later, my wrench light went on and my oil life pops up reading 15%. I took the car back to them and was very nice to the tech who came to the window. I asked to speak to a manager and explained the situation first to the tech and then to the manager. Jon said they could reset my oil life meter to 100%. I explained that I didn't want that because I use that to gauge when I need my next change and it would be inaccurate. The manager told me to use the sticker. I explained that the sticker is helpful, but I prefer to use the percentage because the date and mileage do not always correspond to oil life percentage. He asked what I wanted and I told him I wanted a free oil change so that we could just reset and be accurate. He refused initially, asking "Why should I do that?" He literally argued with me about it then finally acquiesced, saying "But I'm not doing this for you ever again." I said, "No worries because I won't be coming back." I then watched the tech change the oil. I was polite to the manager when I signed the receipt and said "Thank you." The tech drove my car outside and I checked the oil life to ensure it was at 100% then noted there was no sticker. He said he would get me one, but instead of the tech returning outside, it was Jon the Manager who walked up to my window and condescendingly said, "So now you want a sticker?" I was irate. I told him he didn't know the first thing about customer service, called him a prick and drove away. I was not looking to pull anything over on anyone and I certainly didn't enjoy the hassle of an unplanned Saturday afternoon oil change. Customer service is about "making it right" for the customer even if you think the customer is wrong. Jon was unpleasant, condescending, and rude. He brought out the worst in a customer when all he had to do was listen, understand my concerns, and make it right. Jon lost a customer for life along with the business of all my family and friends, which I'm certain the ownership would not appreciate. read more

I wrote a review about a year ago, but want to reiterate how awesome the employees here are. They are quick, honest, and care about you and your car! If I could give this place ten stars I would. read more

I brought both of my cars here for an oil change recently. Fast and curious service. Everyone here is very nice. I would definitely recommend anyone to Northwest Oilers for car maintenance. read more

Oil change place next to a coffee shop and a nail salon. Could this location be any more clutch? I "needed" all three of the above things so based on the convenience of location and where some of my other meetings were that day, I came to Northwest Oilers. You pull around back and wait at the line painted on the pavement. I was there a good 5-minutes behind another car before a guy came out to let me know it was probably going to be a bit before they were able to service my car, as they were pretty busy. I think he was nervous that I'd be piss-y about having to wait, but to the contrary I told them to take their time - it was Friday and I was 'bout to get my nails did... everything was gonna be aaaaalright. So I park the car in their few parking spaces in back and headed inside to decline any synthetic oil and fill out a form with my name and number since I was leaving my car there. Tom was the guy helping me and he was just adorable as heck and such a gentleman. So polite, such manners, just really nice to see at a venue that's otherwise pretty gritty. Tom told me the price right up front, took my keys, and I left to get my digits did at the strip mall next door. When I came back (about an hour and a half later), Tom was quick to greet me and let me know that my car was all set. Just had to pay. $38.99 is the current going rate for a standard oil change here, which is actually quite a bit more than I'm used to paying, but for the service I received and the convenience of location I can be fine with it. If I'm in the area again in 3-months, I'll for sure sign up for the coffee, mani/pedi, oil-change trifecta again. read more

Very efficient, priced well and super friendly staff! Will now be a repeat customer and will recommend to my family and friends. Thanks guys! read more

When I moved to Palatine, IL I was looking for a good shop to have routine maintenance done on my 2002 Honda Accord EX Coupe. My brother in law had used Northwest Oilers for routine maintenance on his 1997 Nissan Maxima for years and recommended them highly. I was always in and out quick and the work was done right. They recommended other services that my car needed along with proof that it was necessary. I no longer live in Palatine, IL but I recommend this shop highly. read more

The guys at northwest highway Oilers are "Top Notch" in my book!! Always greet you with a smile and do phenomenal work. Never once have I ever left feeling "cheated" or "up sold" on something that wasn't needed! - thanks for everything guys! read more

DO NOT BRING YOUR CAR TO THIS BUSINESS. Not only do they try to sell you services that you do not need (wipers -- I just changed them less than two weeks ago), but they put on the WRONG oil filter on my car. The incident of selling services that you purportedly need is not isolated to me. My co-worker also brought her NEW vehicle of only a few months to the Northwest Oilers and they told her that her power steering fluid was "bad" and needed to be flushed. Really? In a car that is a few months old? She vowed never to take her car to them again. Suckers beware. RATING: F- read more

Man, these dudes are no nonsense. I was in and out in about 20 minutes. The service guy was a bit brusque but the desk worker was a very friendly teenager (unheard of!). Well, the waiting area is probably cold in the winter, but I will most likely go back here next time I need an oil change. read more

First time stopping in as I usually either go to the cheap place up the road or get the oil changed through the dealership for free (but which costs me almost my whole day). Today the cheap place was booked solid, and at first I wasn't too thrilled about spending the extra money but the guy working here was super cool about it and told me about a coupon I could use. His staff was super polite and they even made it a point to turn on cartoons for my kid Sometimes you get what you pay for and here you certainly do... They have a new customer too. Thanks! read more

Normally i go get an oil change for about $20-$25, $17 with a coupon. I go grab lunch and kill some time and I'm pretty satisfied. Though it is definitely a bit of a time waster. This was very convenient. I was in and out with in about 15min. The crew was very professional and polite. The gentleman changing my oil even came to show me the dip stick with the new oil and it's level. The manager pulled me over to show me my air filter and trans fluid, as they should if it needs changing. We had a bit of mis-communication apparently because i did not want either and they ended up changing the air filter which i didn't really realize until after i paid, which is really my own fault. As salty as i am about the air filter (driving my cost up an extra $20) i won't take it out on them here since this is a first time occurrence for me (first time visit). I walked out paying $51 and change after a $5 coupon for the oil and air filter. I will definitely consider coming back in the future and possibly raise to a 4 star if they show positive consistency. ***UPDATE**** (went from 3 to 4 stars) Shortly after writing this review, i received a phone call from a manager apologizing for the mis-communication and wanting to make it right. He told me there would be a gift card i could use for my next visit and that i could pick it up whenever. He then assured me that this was not how he does business and just wanted to make it right. Even after i couldn't come get it for a few days, they sent me a check in the mail. I felt it was important to update my review, which wasn't even bad to begin with, because this is simply good business practice. Clearly the management cares what their customers think since they are following the yelp reviews and clearly they pride themselves on running an honest business and in my opinion, that alone deserves the added star. read more

The costomer care was not friendly at all and way over priced . Made me feel I was an inconvenience for being there and I did not leave with a sence that my truck was well cared for. Feel like I need to take it in to my regular service. read more

Always do a great job! Went here after my car was acting weird after we got the oil changed somewhere else... They fixed the issue without charge and we will now never get an oil change anywhere else! Thanks NW OILERS! read more

I've been bringing my cars here for years. They are professional, quick, and very reasonable. They are not pushy. In addition to oil changes they can do brakes and other services at better prices than auto dealers. I would strongly recommend checking them out. read more

Fast oil service, and they swapped out my dead headlamp bulb - easy way to maintain my car! The oil change was around $30-35, a bit more than I was expecting, but for no wait I can afford an extra 5 or 10. I also saw that they mischarged someone who wrote a review, and then went through the trouble of tracking him down and giving him his money back - I just think that's really classy! I like this business, they're my light mechanic / oil guy in Palatine. read more

I've been a customer for the last 7 years. In addition to speedy oil changes they also offer other services such as headlight replacement , battery , brakes and axel. They will diagnose the issue, provide timeline to replace & the ramifications. Unlike a Car dealer they aren't pushy or overpriced. Check them out you won't be disappointed. read more

The worst customer service I've ever experienced in my whole entire life asked the gentleman how much wasn't oil change he said 37 for regular oil change 71 for synthetic but you can use whatever you'd like I asked him if I use the regular it wouldn't affect my vehicle he said yes but it's your car you can use whatever you like I don't understand what type of sales person would tell you to use whatever you like I would never go to this place ever again nor would I ever recommend them and the gentleman needs to be terminated he was horrible!!!!! Also I sat in my car for 15 minutes the gentleman walked up to me and told me that the car he was servicing was his last car of the day and you should've came to my car and told me that way before 15 minutes... it was May 31st 2019 about 5:45! read more

I originally started going for oil changes 7 years ago then discovered they do so much more. I was able to get my headlight replaced, a new battery, my axle and most recently new brakes. They are not pushy, they take the time to explain what is going on with the car, the timeline of when it should be done and what the implications are. The pricing is affordable (they offer coupons), they are proficient and timely. I like the fact many of the same people have been working there since I started going and feel that are honest and work is guaranteed. read more

My husband and I have been customers of NW Oilers for the last 15 years. They have always done superior work on our cars. We had our car at the dealer last year to fix a warranted part and they told us we needed new brakes installed immediately. We took our car to Northwest Oilers to have the work done only to find out that our brakes were in great shape and were not in need of replacement, saving us nearly $500.00. They run a very honest business and have taken great care of our cars over the years. They are honest, kind, and always complete any work in a timely manner. We will not take our cars anywhere else for service. They treat their customers well and don't try to sell you services that you don't need. Many of our family, friends and neighbors are customers as well. read more

I was looking for a place nearby to get my oil changed, after many expensive changes at the VW dealer. The staff here were very courteous, professional and helpful. I will definitely be going back....in another 5000 miles! read more

I got there just before closing. They changed the oil & filter and a headlamp that was out. A few minutes after I left, the engine started smoking A LOT. I went back, but they were closed. It's weeks later now, but it still stinks when the engine is hot. There was no menu board with prices like in the picture. They charged me almost 40 bucks for the oil change. I see why the price was so high, they charge more for the smoke! read more

Love this place! They get you in and out quick, friendly service and I like that you are just about 10-15 feet away from them doing the oil change on your car. You can actually watch them do it. And don't be shy about asking questions! They're always very helpful and, on my last visit, even stayed late a little bit to work on my car. NEVER GOING TO MIDAS AGAIN!!! read more

Hubbys out of town and the oil change light kept lighting up in my Explorer. It was Saturday and I called ahead because Caseys was closed. I hate seeing my warning lights illuminated! It just bugs me! So the nice guy who answered told me about a Super Saturday promo and oil changes were half off. Sweet! I guess it's been forever that I've had to do my own oil change because I thought they were always under $20. Wrong! Did you know they're almost double that for normal oil? Lieutenant DaNg! Well you get what you pay for, but luckily I got double what I paid for because I was in and out in 15 minutes! Mommy likes that! I think Caseys is about the same cost but you also leave your car there for 3 hours if you arrive at the crack of dawn. I love Caseys but if I can get an oil change in 15 min, shoot, So worth it! read more

Honest place. In the dead of winter I found myself needing to put some air in my tires. After spending my last quarter on a frozen gas station air pump I decided to come here. I was frustrated from the whole ordeal and chose Northwest Oilers because it's at the end of my street. Best choice ever. I drove right on in; There wasn't a wait. They wouldn't even let me get out of my car. I was in and out in under three minutes. I tried to insist on paying them but they refused. It's rare that car shops are so honest. I figured the least I could do was write them a good review. I haven't gotten much work done there, but I can say that their customer service is fantastic. read more

I've been using this place for years and can highly recommend. Just be careful as they always try to sell you services that most of us can easily do ourselves. Very fast and efficient. read more

They're nice, but I don't trust them anymore. They replaced my serpentine belt but gave me one that made a ton of noise. I called and the guy said, "oh ha they do that sometimes." I came in anyway to talk about it less than a week later, and they sprayed something on it but would not replace it. They gave me a faulty part, so I don't know why they wouldn't replace it. I went to my car dealer to get something else fixed, and they even mentioned, "why is your serpentine belt screeching. It shouldn't do that." So I had it done instead by them but am upset that I had to pay twice for the one part. Also, I needed to get my breaks replaced and the quote they gave me for it was the most expensive in the area. I don't want to assume it is because I'm a young girl who knows nothing about cars, and maybe they figure they can do that, but I do think that. Not returning. read more

Highly recommend! Honest, friendly, professional. My family has been bringing our cars here for the past 10 years at least. Recently the tire inflation light went off on my Honda Fit. I added air to my tires but light remained on. I was early for an oil change but thought I would just get the oil changed early and get the tires rotated and take care of problem. My husband just had major surgery and I don't have a lot of time to take care of car So just a few minutes after I got there. The tech came over and asked if I realized that it wasn't time for an oil change and my husband had had the tires rotated a couple of months ago! They fixed my problem , gave me my coupon back. I said that I felt bad just asking them to check the tires and they said of course no problem. Come in anytime! Wonderful service ! Manager and tech were great! read more

First impressions are everything - pull around to the back of building and the crew is outside smoking, Over priced oil change and then try to convince me I need a new battery. Existing battery is approximately 6 months old. read more

I stopped there out of convenience and was happy to pay the $36 oil change. The guys offered that I should have my air filters replaced and so I agreed. they didnt quote a price, and i didnt think to ask. Little did I know that replacing the air filters would cost me almost double the oil change- $60. these air filters cost about $35 total at an auto parts store. im fine paying a bit of a premium for the convenience, but $60? C'mon guys. I will def do my own air filters next time, and wont be coming back here. read more

I made the mistake of going into this place and was pressured into getting every conceivable service they offered. If I ask for an oil change, just change the oil. Don't poke and prod every inch of my car and come up with things that must be fixed right then and there. High pressure tactics. I don't plan to go back. read more

I have been to NW Oilers several times since moving to town, and always get prompt, professional service. It tickles me how they show you the dip stick with clean oil after servicing the vehicle. Last time, I brought a new window crank, and they installed it, free of charge. Clean, pleasant waiting room with coffee and no girlie magazines. read more

Great service. Convenient location and a fair price. The staff was professional and courteous. In and out in under 15 minutes. Can't ask for better than that! read more