There were Jose, Thama and another AA who refuse to give his name.I arrived at the jiffy lube on university ave at 648pm . Are you still open? Yes. Around 655pm the started their "diservice". 1st they give you a paper in which you can chose 2 services. None of them is explained nor priced. After this "lost-time non-sense they "ORDER" YOU TO TURN Of THE CAR , leave the keys inside and show you the "waiting room" one more order "YOU HAVE TO STAY INll THIS ROOM OR WE WON'T SERVICE YOUR CAR !! The waiting room is a 4 x 4 room with a loud tv with no remote control. When I went to ask for the remote control to turn the tv off, I was told to remain in the room...so I left the Joint. Im not buying service at a place that tells me where to stay every 4 minutes. read more

Came here for a standard oil change and replaced my filter. Once I left the AC fan started making a loud vibrating noise which gets louder the higher the fan speed. I took my vehicle back to have them take a look. After a quick superficial look at the filter, I was told it "probably just a leaf that got stuck in there." Ok, nobody that hears this sound would think it's a leaf. They didn't even open the hood to check. Sloppy work with no accountability. read more

Easiest oil change I've had in a while, was in and out in about 30m. Usually car shop guys look burned out and dismissive but here they were actually super nice and would look you in the eye. I could have found an oil change for cheaper elsewhere, but I left with a small list of things that should be filled/replaced at some point later and it was super convenient. Only gripe is they said it's company policy that they will only put in the oil that's listed as the manufacturer's recommendation (10w30) and not what my mechanic recommended for my old ass car (10w40). That's reasonable, so whatever. read more

I bring my car here all the time every time i need a oil change i come here and trust the staff. I leave and almost 2 weeks later i check my oil and it isn't filled up all the way. They don't show you the oil level like they do at other places . I will not be coming back here. I thought something was wrong with my car so i took it to my mechanic and they told me that i had no leaks and that everything was fine. That's when he said the people that did your oil probably didn't fill you up all the way. I was very disappointed cause i pay for the nice full synthetic blend cause i love my car but apparently they don't care about my care. Pluss It took over an hour an a half to get the work done. read more

Super quick, efficient, and friendly service. I left feeling like my car had gotten a huge makeover. Safe Covid measures taken. I highly recommend Jiffy Lube on University! read more

I had to press my face against the plastic protector across the window inside the waiting room. Information and charges were displayed on a screen on the other side of the plastic. Between reflection and a lot of smudging from previous patrons pressing their face on the plastic it was the only way I could see service and charges. I had a small block with pen on my side requiring my signature in response to what I saw on the screen. UNFORTUNATELY, I was exposed to COVID19, Delta variant on the plastic protector. Please, wash it and disinfect it between every customer. HF read more

This location is exactly as others have described: quick and efficient with a smile, careful and complete. I was in and out in 45 minutes, and the tech checked twice on the order to ensure the oil grade was correct. We have our mobile service vehicles on a fleet maintenance program, and we'll continue to use this location for our service intervals. read more

Thamma and the team did a great job of getting my 2019 VW Golf in for an oil change in less than 45 minutes total time on a Saturday morning. Service was prompt, professional and pleasant. They also cleaned my windows and vacuumed out the car. Waiting room was clean, with fresh coffee and water, TV was on low volume with a basketball game on and clean bathroom. Definitely will be back and highly recommend! read more

Very friendly and fast response. Clean and quick oil change make everything so easy!!

I've been coming to this specific Jiffy Lube even though it's nowhere near where I live for about 10 years now. Everyone that works there is knowledgeable and a pleasure to be around. They always give me a deal if it's available and they let me know about coupons, which I think is pretty sweet. I see them handle difficult customers with grace and patience and I am usually in and out in no more than 25 minutes. They don't just change your oil. They also check your tire pressure, transmission fluid, windshield and your air filters too!! I recommend this place 100%. I'll probably be coming here for another 10 years. Even though I always complain to them why don't they open a shop in Oakland near my house. read more

I've been going for oil changes here for the last 2 years. It usually doesn't take long for them to change the oil and they vacuum the car afterwards. Customer service is ok. Last time I took my car there, they didn't tight the plug and there was an oil leak which I didn't see immediately. It almost damaged my car. When I took the car back they admitted their mistake and fixed it but that was enough for me. Also they report oil changes and mileages, etc to third parties. I found a much better oil change shop in my neighborhood and I'll never go back to JL again. read more

My car needed a oil change & they let my whole battery die, I tried to have confident in my black men. They all stand around and making jokes I been here for a whole 1hr and we were the only car here. A guy name Eddie was cool but that's it. Hopefully we can change this and make this jiffy lube better. read more

I personally enjoyed my service when it came to JiffyLube. It was right next to Mobil gas station so that caught me a bit off guard when I came in. I asked the staff questions and even though one of them looked a bit confused, they were very helpful and they helped me align my car in the right area. There was this employee who opened doors for me and complimented my mask. I felt so welcomed! :) it took longer than I expected for the oil change to be done but that's only because the first JiffyLube I went to in SD had no customers when I came in. When they were done, the staff thanked me and led me out. It was an amazing experience. I recommend using coupons online and buying your own oil. They allow for customers to bring their own oil and it saved me $30/40 off the original price. It was awesome. read more

Really horrible service from this jiffy lube today (960 University ave. Berkeley) Apparently they're under new management and it shows. I've been there five times and my information could not be found in the system. They didn't drive the car in, vacuum, clean windows, or drive my car back out. Very unfocused and poor customer service read more

We go to this location all the time. Today, I swung in and had my wiper blades and a burned out headlight replaced as well as my oil topped off. They were super speedy and really really nice. I had excellent customer service. Last time we took it in they warned us to have our tires checked, that they were looking unsafe with winter coming, they were right. read more

I bring my car here every single time like every single time and my oil is always low and I can't figure out why so I take my car to my mechanic and he says my car isn't leaking oil and he informs me that where I get my oil changed they aren't filling me up all the way I'm very disappointed in this because I like the people that work here but something's not right unfortunately this will be the last time I come here read more

Went to have my oil changed. They recommend my cabin air filter and engine air filter be replaced. They showed me the old filters and I agreed to the service. Everyone was polite and professional. After service was completed and payment given I sat in my car, opened my glove compartment and my money was gone. I will be writing corporate about it and never going back there again. read more

Poor customer service, too much attitude, waste of time and money come to this place!

Came to the entrance with my 2007 Ford Expedition and was immediately greeted with a warm, welcoming smile and introduction from Willy. I was escorted politely out of my vehicle by Michael and led into the waiting room. Michael instantly began to vacuum my interior and wipe my exterior windows as Willy worked on the underside of my vehicle. Neville greeted me at the register and led me step by step through the checklist they were fulfilling, such as changing my old along with the filter, checking all kinds of fluid levels, and even getting down to the detail of recommending a windshield wiper change! I don't even care about that kind of thing but they're having me care about my vehicle more as I sit and write this review! :) Willy even called me out of the waiting room to inquire about a few wires I had hanging and what to do with them. He gladly listened to my request and worked accordingly. Neville patiently waited as I discussed the details of which oil to choose from with my sister (the owner of the vehicle) as well as everything else they were accomplishing with the improvement of the vehicle. All in all, I'm extremely pleased with the work they're putting in and the care and warmth they've shown me since my arrival. Honestly, the prior reviews had me wary, but I hope others will share the same experience I've had so far since my arrival here! :D read more

Jiffy Lube - Michael working under the hood of my 2007 Ford Expedition. - Auto Repair Near Me - Berkeley, California

Needed a transmission fluid flush. Thamma D and Edward B were very helpful. The service was speedy and efficient. Great customer service guys. I appreciate you very much read more

Phone conversation: "Hi there I just want to know how long would it take for an oil change?" "I can't tell you until you get here" "I just want an estimated" "I can't estimate until you get here" "What if I am there right now?" "I can't tell you until you get here" "Okay.... Can you just make a guess if I am in front of you?" "I can't tell you until you get here" Look we understand times can change.... Just be a normal person... About it "it ranges 15 mins to an hour sometimes" Let me know and I'll bring a book. Is that SOOOO difficult? read more

When you look at my reviews, rarely do I have an experience so bad that I leave the lowest rating that I can here on yelp. If I could put no stars here, I would!!!! Never will we return to this location again. First of all when I drove in, I seemed to be interrupting something and was not greeted as a customer. Every item on the service check list was not carried out. The kids working there were were not at all interested in doing work. Upon completion and after paying, all of the guys were huddled in the rear of the bays around one vehicle. Where there were 2 girls waiting in cars for them. These girls were lined up against the wall waiting in cars and not customers(two open bays when I left), they were just hanging out. When I got in the car I noticed it was not vacuumed, windows not washed and since I stood and watched from the outside, no air or tire pressure check. When I asked about reseting the vehicle oil indicator, I was rudely told " we don't do that YO. You gotta take that to the dealer!" And from now on I will. A horrible experience. Stay away.. Lets see how their corporate complaint system works as I've already sent my complaint in! Dont go to this place!!!!!! 10-26 Update, I contacted their corporate headquarters. They gave me a full credit in the form of a certificate to compenaste for this horrid experience. read more

Can I give a minus 5 stars?! First time I went there the guy tricked me into getting the most expensive oil by asking me if I wanted 3000/5000 miles. I answer 5k and he used a very expensive oil added a bunch of other extras to my service. I ended up paying an arm and a leg. Gave a second chance today and was surprised by him tricking another customer with the same statements he used with me. I alerted the customer and the clerk started to get an attitude towards me. I was looking at my car and he started to pick on me and created a bunch of issues with the last oil change. I felt harassed and bullied by them. Do not recommend this place at all! There plenty of other places where the people are much nicer and care about the customers satisfaction and not the money they try to get out of them. Keep away from this place. That's my opinion. read more

Dont go to this location they had oil all over my engine that they didn't clean up and i couldn't turn on my heater or ac without smelling a heavy oil smell and it would make me feel really sick read more

Update: I was able to go through the franchise owners to deal with the district manager directly. Cesar, the DM, was very kind, listened to me, reviewed my evidence and fully refunded what I spent to rectify the service mistake. Glad I didn't have to go through the state and small claims court. This Jiffy Lube location made a major mistake while changing my oil and my engine almost blew. When I called to find out how to rectify this situation, the manager, Richard, hung up on me. Before he hung up on me, he refused to answer my questions about how to file a complaint and also refused to give me the franchise owner's name after I told him I found him aggressive and wanted to talk to his boss. I am currently on hold with Jiffy Lube corporate to complain about this experience, and I hope that this review is read by many. Do not patronize this place of business. They make huge mistakes - in my case, the o-ring was not secured after service and all of my oil leaked out. I have a well-maintained newish Jetta and do pay for the premium oil while getting it changed. Not only did were they grossly negligible, they refused to assist me in rectifying their mistake. Terrible service and a horrible manager. Owner-operator: if you read this, please contact me! Update: I went to the store after getting my car back from the mechanic. The manager continued to be really disrespectful to me - talking over me, refusing to tell me information about his district manager and franchise ownership, and asking me how I would feel if he told me I was incompetent at raising my children. I NEVER called him incompetent, but I absolutely refused his offer of a free oil change in the future. I was able to get his franchise information from the lobby and called today, am awaiting a callback from the DM soon. I will report this to the BBB and California consumer affairs. I will also take this matter to small claims if I am not refunded for the DANGEROUSLY BAD oil change I received here. I will never patronize this location again. read more

According to my mechanic, the oil filter was installed wrong on my vehicle (1999 Honda CRV) after my oil change. I was leaking oil and had to go to my mechanic today to get it fixed. He told me that the oil filter had been installed wrong and the oil was leaking extremely bad. If I hadn't come in today my engine could have been peremantently damaged. Now I have to pay for another oil change/filter when I just got mine 3 weeks ago. P.S. I never got my windows cleaned or car vacuumed, which was listed as "completed". read more

I was really worried before I go there today because of all the bad reviews. But it turned out to be a good experience. All the staffs there were really nice and polite. Service is efficient too. I think it won't hurt to come here for just a simple oil change. read more

Brought my 2010 VW Jetta here once. Paid more than I would have to at the dealership, and it took over an hour. When I got my car back I noticed the check engine light on. The guy helping me didn't even acknowledge it! I walked back inside, asked why it was suddenly on, and he suggested I take the car to the VW dealership. I came here thinking I'd save time and money, buy really it was more time consuming and expensive than the dealership (without the perks like nice coffee and a free car ride to local places). You're better off avoiding this place! read more

DO NOT GIVE THEM YOUR BUSINESS. During my last oil change I specifically asked them to add air to my back tire because it was obviously and dangerously low. They assured me they would and didn't. After I pointed out their mistake the manager told me I must have a leak because they had attended to it. That just added insult to injury because those tires are new and in perfect shape. He blatantly lied to my face rather than just admit they overlooked checking the tire pressure. I have other complaints which I am planning to pass on when I contact the Better Business Bureau. read more

This Jiffy Lube is flat out terrible. Got a full synthetic oil change- took around an hour and a half to complete. They didn't change the mileage sticker, then didn't reset the maintenance light so it just came on in I'm my car. The lady who was left to clean the car after someone else did the oil change practically burned out my car out off the oil change rack. Flat out ridiculous experience. Employees are friendly but the quality of work is a joke. Go to a real car mechanic. read more

Thamma who worked on my car and helped me did a great job. In and out of there in 20min on a Friday evening for a radiator flush. My radiator cap was broke and they had the replacement part in stock. Awesome overall read more

Me: calling to see if you have oil for my particular Dodge? JL store #889: yes Me: but I haven't yet told you about the model of my car. JL889: you have to bring it in Me: and then what if you don't have the oil type for my particular model. It's not a very popular car. JL889: we're too busy to look it up. Me: then won't you be too busy to change the oil? Unless you don't have the oil type for my car. Thanks Jiffylube, Dilbert moment. read more

So the service was sub-par but what do you expect at a Jiffy Lube? They're getting 2 stars from me for the management/employees. I received a coupon in my e-mail for a 21.99 basic oil change. It says "participating locations only" on it, so I called this Jiffy Lube to see if they would accept the coupon. They said that they would! Great. So I went in, did the whole standard thing, showed the coupon immediately upon arrival - they said they didn't need the coupon yet. When they were finished and after the up-selling, I showed the coupon and they tried to enter it - it didn't work. The manager came up to me aggressively, and told me that as they were a franchise they couldn't guarantee that all coupons would work. I told him that I had called in advance and was told it would work - he just kept repeating over and over that it was a franchise and not all coupons would work. I told him that that's what I should have heard on the phone; if I had known the coupon "might not work" I would never have come to Jiffy Lube. He ended up giving me $10 off my service which was not as good a deal as the coupon would have been. Anyway, my bad for ever going to Jiffy Lube. Never again! read more

I would've given 0 star. Very unprofessional people, specially Richard the manager. They made me wait 3 hours for uber inspection (Normally takes less than 15 minutes) just becouse i refused to buy their $50 wiper blade and got them in less than $20 from costco and replaced them myself right in front of them. The manager kept saying it was not worth it for me to spend half hour to go to costco for the blades (i saved 30 bucks). Started making jokes on curry and bread knowing i was indian (which I'm not) and laughing instead of giving me quick service. The whole staff started treating me like i hurt their ego by finding a cheaper option, and not buying from them.They were just supposed to mark on the 'wiper blades' as ok, and give that form to me (everything else was all done and already ready). But they said i had to wait coz i was gone for a while to get the wiper blades. One staff even started complaining i was standing on the way or stepping on the pipe. I would never ever go there again or recommend anyone. Terrible service, Horrible staff. read more

This Jiffy Lube had quick, friendly, and thorough service. I got an oil change and tire rotation for my car and was in and out in 30 minutes! The prices here were SO reasonable (the last oil change I got at a Jiffy Lube in LA cost me $120, while the oil change + tired rotation here cost me $63) and they gave me all the standard free amenities as well - refilling fluids, vacuuming my car, checking tire pressure, etc. Im coming back here for every oil change I need in the future as long as I live in Berkeley. read more

All right, so it's been like a year and Jiffy Lube totally won me back. I stopped by, and the same dude that worked on my car the first time remembered me, even though I hadn't been there for about a year. I needed two new lights, and an oil change. This time, everything was put back in tact, and I'm completely happy with the price, the fast service, and the quality of work. I guess everybody makes mistakes, will definitely come back. read more

Annoying, sloppy, terrible service. Just got back from getting a lube job. Hmmm sounds more fun than it really was. Why annoying: The guys who work here are way more into hanging out with each other and chatting with each other than helping their customers. And they mumble. Had to keep asking them to keep repeating themselves. Why sloppy: stuck the damn reminder sticker in the *middle* of my windshield. And crooked to boot. Why terrible: For a chain, they barely held up the corporate standards. Yeah they *do* call you "sir" as all other Jiffy Lube places do, but you can't understand a damn thing else that they're saying. And it's all their staff, not just one marble-mouthed guy. Don't go here, let's hope they go under. read more

Yelp really needs to create a less than one star rating..... Besides the way too high pressure sales and not stopping the up sale when told "no", there is sheer incompetence here I went in for my routine oil change and was informed that I had a burnt out tail light; no problem, had them replace. A few weeks later I get pulled over and issued a "fix it" ticket. Had to go there to rectify since i just bought a new one (it could have been a defective bulb, I was giving the benefit of the doubt) and lose pay (no work no pay for me); the tech there (the only saving grace there, a great guy named Herman) saw that the original tech did not complete the contact between the bulb and socket. Incompetent, shouldn't the tech have tested??? Basic, eh!??!? Then more time to go to the police station (no pay) to clear the ticket. I phoned the Jiffy Lupe customer service and was told this was a franchise and the franchisee will phone me back; guess what - no call back 6 days later. Avoid this place for not knowing no means no and the incompetence of putting a bulb in a socket (something my 7 year old can do) read more

Did not have oil filter in inventory. When I arrived I asked if they could read my bar code and check inventory for the filter. They told me I needed to get into the service stall to do that. After 30 minutes one of the staff came out with the remote bar code reader and confirmed no filters in stock. Just an uncoordinated and unprofessional operation. Wasted a half hour of my time for nothing. read more

Always great customer service, never pushy, often they will also vacuum my car and clean the windows. Can get busy at lunch time.