I have to thank all the technicians at my local Jiffy Lube for their expert attention to detail approach and friendly customer service!!! DANNY really stood out to me and was so professional, knowledgable, RESPECTFUL and courteous with me during my visit! I know respect, and being a retired veteran he thanked me for my service and it meant a lot to me!!! Please give him 5 stars from me!!! Signed, Wendy (Happy Customer) read more

It's hit or miss here. Depending in who you get. Some people that work here are very rude and don't do a great job. Others are super friendly and know what they're doing. read more

Been to this location a few times and they have been consistently great! Beyond being effective and honest in the normal work they perform, they even helped me figure out an issue I was having (due to another Jiffy Lube location screwing me over) by checking out my vehicle, explaining the situation, and neatly listing my options and their advice... ALL FREE OF CHARGE! Definitely had a great experience with them and I would encourage you to trust this Jiffy Lube location over others! read more

I have serious concerns over the safety of this jiffy lube location after my vehicle was damaged as a result of their bad service. Came in for a full synthetic oil change which was $98 with the coupon. (much cheaper elsewhere) Heard a rattling sound as I was driving away which got more violent as I drove further. Pulled over in the next safe parking lot to see the skid plate dangling and damaged. It was damaged from the scraping against the road and shear twisting from the contact bolt. Called it in to inform them, which they said they noticed the skid plate dangling but didn't actively call me to tell me, despite them having my number. They told me if I can get that last bolt off, I can bring it back and they will take care of everything. I didn't have my tool box with me so it took some time to find a tiny multitool in the truck, then did the removal by climbing under the truck in an open parking lot while it was raining, scuffing up my coat and getting all dirty. I spent an hour getting it off, driving all the way back in traffic, then waiting in for them to pull it in and reattach it, just to learn they weren't going to issue any refund or compensation. I was told "nothing was damaged" therefore "no refunds", despite the visible damage disrupted schedule on my end. I was willing to sort this out locally but there was no resolve despite the wasted afternoon. They refused to issue any refund or compensation for the damage, they just made me wait another hour to have them reattach it, a job I could have easily done myself. I would have continued my errands and reattached the skid plate later myself if I knew this was the follow up I was going to receive. I also checked the oil levels after they finished and it was overfilled. I will need to replace the skid plate and the oil after this visit. This ordeal was a colossal waste of time and money. read more

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Can schedule an appointment very quickly. Just show up and it's first come, first served.

We had Jiffy Lube do our tire change over. Despite balancing it at time of the change, the tires were out of balance and the Jeep was shaking like mad. It took 3 drop ins before they had an open bay that could lift the Jeep and enough techs on duty (to deal with all their drop ins) to rebalance the tires but they got it done. No extra charge. Each of the mechanics treated me with respect and kept me posted as to the progress. Despite the little glitch, I will use Jiffy Lube again. Kudos to the management who trained their mechanics in customer service. read more

Over priced and poor customer service as well as car service. Stay away if you want your car to be on road. read more

I went here and requested that my transmission fluid be cycled. I left and my car began to stall and the gears began to slip. I checked the transmission fluid and it was so low that I'm positive they didn't do the service I requested. I brought it to a real mechanic after and they confirmed. In addition, had they actually looked under my hood they may have noticed that the transfer case was in dangerous condition and that I should have more serious repairs done to it. The real mechanic that the car is at now said he wasn't even able to replace the fluid until the case is replaced. (Further confirmation that they didn't even look at the fluid). I've always been told never to trust jiffy lube but now I know. I will not be getting services here again. read more

What a nice experience! My oil was changed, wiper fluid filled and my tires pumped in 20 minutes. The service was great and a kind customer let me know about a $10 coupon online. I'm coming back! read more

Been coming here for 5 years now & never had a bad experience until today. Went for an oil change and waited in line for service, but no one even came to acknowledge me. I was the only car there waiting. They were busy with other customers, but every time I've been there, an employee will come up to my window and assist me and then provide an estimated wait time so I can make my choice to either wait or come back another day. Nothing happened for half an hour so i just left, not even sure why i waited that long without being acknowledged in the first place. The employees just looked at me and continued with what they were doing. Sometimes one bad experience is al it takes, so I won't be going back there. Sucks i'll have to find a new place for oil changes cause i'm normally in & out within 20 minutes. It is what it is! read more

Brought my 2014 Nissan Maxima with only 77,000 miles into Jiffy Lube, 470 Rantoul Street Beverly for a filter and oil change. Problem was they emptied the crankcase, but forgot to refill the engine with new oil ! After the car was serviced I drove about a mile down the road, when the engine naturally seized up and shut down. Turns out the engine block cracked and the motor was destroyed! The Manager of the shop said don't worry, "we'll take care of everything and we will replace the engine with a "Certified Used Engine of similar mileage and will provide a Guarantee of their service". Jiffy Lube did pay for the towing and provided a rental for 10 days, while they replaced the engine. Fast forward 10 days, when I go pick up my car and the Manager says you're all set, but does not provide me with any paper work! When I ask for an accounting of the paper work...ie Engine Certification and Service Guaranty like they promised he said don't worry about it, just give us a call if something isn't right! Great if he's still working there next week, right? Anyway, I get in my car to leave and the check engine lights are Glaring at me in high visible orange "CHECK ENGINE IMMEDIATELY"! When I bring this to the attention of the Manager he tells me it's probably just a censor and don't worry about it!!! I asked for his bosses contact info, which would not provide, so I ask that his boss call me, but I doubt that will ever happen. Then as I'm driving home I hear clickity-clacking coming from the engine compartment. I pull over and open the hood to find it was just the battery cable cover, which they neglected to secure in place after working on the engine it was hitting the fan blades and bouncing around the motor compartment. The check engine lights are still on, I haven't received any paper work or contact from the Manager boss, but the Manager says "Don't worry about it, we'll handle everything"....LOL read more

I went to get an oil change at the Beverly Ma location on Rantoul St. The woman named Gina who was working and performed my oil change was extremely rude. She complained about how busy it was, and gave me attitude when I politely requested the cheaper oil option rather than a more expensive oil option. I then realized as soon as I got into my car to leave, that my prescription glasses had been stolen out of the front console of my car. I took them off before getting out to hand her my keys, and when I went to put them back on after driving away, they were gone. I am extremely disgusted by the poor service, but most importantly by the fact that this woman stole from me. I will be contacting the corporate office to report the theft officially. After calling to speak to a manager directly, the same woman answered the phone (Gina), claiming to be a manager. She did not offer any type of compensation, gave a half a**ed apology, and did not even offer to look into the situation because she knew what she had done. I will never go back to another Jiffy Lube and I suggest you find a different location than this one if you chose to continue using them for maintenance. read more

I got in and out of here super quick thanks to the awesome chick that did my oil change and filled up my fluids for my drive back to Chicago! Thank you, enjoyed my coffee as well read more

Went to this place a while ago to get my oil changed in my 2010 VW Passat. I got the full synthetic service, wherein they were supposed to change the oil, filter, and vacuum the front/back seats. My oil/filter was changed, but the lovely people at Jiffy Lube decided that vacuuming ONLY the driver's footwell was good enough for them (keep in mind, the full synthetic service was $100 for me). Midway through the oil change, they popped my air filter out to show me that it needed to be changed. I politely declined and thought nothing of it. A couple weeks later when I decided to change the air filter myself, I found that the air box was not tightened down!! This means that there was harmful particles potentially entering my engine and causing damage for TWO WEEKS. TL;DR: Jiffy Lube decided not to give me everything advertised in the full synthetic service, though the service is pretty pricey in my opinion. On top of this, they potentially caused damage to my car by not tightening down the air box. Do it yourself, folks. read more

This review is 100% based on their prices. I've had my car 2 years and have had oil changes from many different places and have never been charged more than $40. I was charged $65 here (nothing else but the oil change)!! A few dollars over the average would have been ok but I will never return here again for another oil change. There are many other places that don't take advantage of customers. read more

horrible experience. took my car here for an oil change last week. expected to pay about $40-$50. instead paid $184.43 after being convinced i needed new air filters (scam) and the highest priced oil (scam). never going back. read more

Only reason they get three stars is because they know how to change oil and switch headlights out. What they DONT tell you, or even address, is what they do with YOUR lenses after they remove for substitution. I had no idea I would have to ask that they don't keep my property. This happened about a year and a half ago, and I'm still waiting for the district manager that was on vacation to get back to me. No exaggeration, I spoke with a rep on the phone because I was incredulous that my lights were gone. And he told me he wanted to make an effort to make it right, and he'd be back to me. Haven't changed my address, phone number job or email in over 5 years. This has irked me for quite some time, and I finally decided he/she is on a permanent vacation, or never calling me? Hahaha ya THINK?!?!? Nice work Jiffy Pube read more

Don't go here unless you enjoy double checking the work you've paid for. I brought my car in for an oil change and they did the typical dog and pony show regarding my air filter, wiper blades, radiator fluid, etc, which I didn't even ask for, however they completely neglected to properly put my air intake back together. The result being the air filter chamber being unsealed and all the hose clamps holding the duct that feeds my engine being left undone. Thanks for allowing my car to suck in grim and dirt for the last 5000 miles, I'm sure that's great for the throttle body and engine longevity. read more

I went here yesterday for an oil change. I have never had faster or better service at a Jiffy Lube. The manager Matt is excellent at his job. He was helpful and straightforward about my car and gracious when I realized I had left my wallet at home. I will return here for my next oil change and I would recommend them to anyone. Thanks Matt. read more

Been going here for two years now, and every time I've had my oil changed, I've had nothing but a pleasant experience. Won't fluff up this review with BS- they're fast, friendly, and helpful. While I waited, they showed me some additional options without being pushy about it, and even found me some discounts to boot. Shout out to Danny and Greg and their team for being awesome; honestly couldn't ask for better service. read more

I went here today for an oil change Matt the manager is great friendly, accommodating, polite and provided very prompt and courteous service I will go back again for my next oil change and also recommend this Jiffy Lube. read more

I've gotten my oil changed here for years but the past two times they have forgotten to replace the plug and my most recent trip resulted in me leaving more problems than I entered with and they said they didn't have time to do anything about it read more

Service was fast, seems to be of good quality, and the customer service was top of the line. Nice guys working in here... Especially Joshua and Dave. Thanks dudes. read more

I had a great experience here bringing my car in for an oil-change yesterday. I think there is a new manager here and new crew. They noticed one of my headlights was out and fixed that. They noticed a small leak on a power steering hose and fixed that too. They also fixed a ding in my windshield and called my insurance company to deal with that - so it didn't cost me anything. I think the price/value is very good. And I got a free car wash. I live in Gloucester but will be driving to Jiffy Lube in Beverly on Rantoul Street for my oil changes, it's worth the drive. read more

Charged more than double for an air filter and had a bad temper. Air filter cost from AutoZone was 28.00 they charged 64.99. they are not worth it. read more

UPDATE*** I heard from the manager Anthony. He was awesome! He had me come in and double checked to make sure everything was done right. Squeezed me in at lunch time. He was very kind and apologetic. If I go back, it would only be on the days he works (Mon-Wed) read more

Do not get more than an oil change here. I made the mistake of getting my brakes done and they were worse after. I went back several times and they never fixed the problem, so I had to go to a real mechanic. I thought I was just saving some time and a little money. Not worth it. Jiffy lube should just stick to the basics since they obviously don't know how to do anything else. I would recommend them for oil changes though - fast and polite and they do a good job. read more

I was stolen from! I had some cash, $500, LOCKED away in my glove box. When they took my car in to change the oil they TOOK OFF the glove box to get at the engine filter (which I didnt want replaced anyways). I filed a police report, but they said without hard evidence there is nothing they can do. I will be contacting corporate and bringing a small claims suit to court against jiffy lube. The also didnt even put my glovebox back on properly and now it rattles all the time when i drive. Their "exterior window cleaning" left a gross white film all over my car and I needed to wash the entire car after. DO NOT USE! read more

Did an oil change and stole all the quarters out of my change cup! Beware!

I have taken my vehicles here in the past and just erected another vehicle that was sitting for some time. I took it into Jiffy Lube and spoke with I believe it was the manager.... David.. I explained that the vehicle had been sitting and it needed some TLC and a look over.... after a brief few moments they had my car up on the lift and it was on! Needless to say the car had to stay for the day as it needed rear brakes, all the fluids and filters changed.. and this was no hoax or sales pitch for I went behind and saw for myself the work needed. Well later that day I went to get the car.... it ran like new..... the next day I took it in for an inspection sticker and the garage that did the sticker said that the car was like new!!! THANK YOU DAVID and your crew..... this was painless.. :) I will be back! read more

The men here at Jiffy Lube are so helpful and always doing the best they can to provide excellent customer service! They go above and beyond what is asked of them. They work fast and efficiently all while having a great attitude. Couldn't imagine anyone having a bad experience here... If I remember correctly their names were maybe Brian, Anthony and Gregg who helped me a while back with my broken mirror and ordering parts. Thank you guys so much! You're awesome. read more

Went to get my oil changed at Jiffy Lube, they managed to sever all the bolts that hold my skid plate in place, and then claim they didn't do it and weren't responsible. I left after paying $60 for the oil change and my skid plate in the back seat. I understand that things happen, but the way they basically said it's your problem not ours was disappointing. It was only after I pushed for the name of a person to talk with about the issue that they started to try and make things right. The employees themselves were polite, but there is a lack of accountability for their work. read more

I come to this jiffy lube for all my oil changes. They are always quick and let me know what needs to be done to maintain my car. The new manager Greg is fantastic and got my car in and out quicker than ever! Recommend this place to everyone!!! read more

Great place. In and out with oil change, check of all fluids, and vac of floors(!) in 30 minutes. Only $35. Excellent customer service. Will go there again. read more

Called last minute to have my Jeep looked at because it was leaking from underneath, Greg the new manager said to bring it in and they would look at it, no appointment needed! They checked it out, and everything was ok. Since, I was there I asked them to do an oil change and they said no problem and put my new wipers on for me! Outstanding customer service! I will recommended this store in particular to everyone I know and will return to have my car fixed their again!!!! Wonderful job Jiffy Lube!!!! read more

Great service! In and out with no pressure sales. I've never had an issue getting work done and trusting jiffy lube. Keep up the great work.

Its always very hit or miss at Jiffy Lube shops. This manager runs a tight ship, and his guys always have done a great job. reasonably priced too. read more

Fabulous service! Polite, free car wash, vacuumed the front AND back seats!!! I'm in love!!! And good Keurig coffee!!! Swoon!

Really great experience - the staff goes above and beyond to provide great customer service. They were quick, friendly, kept me updated constantly, opened doors for me, brought my car around to the door for me etc. Just a wonderful and surprisingly good experience. read more

Amazing! These guys seem trustworthy. Drove up bc brake fluid light had been going on. It was 638 and they closed at 7. Instead of just filling it up, they looked and told me that part of the back brakes were worn, so that if they topped it off, there would be a chance the fluid would overflow when the back brakes were replaced. They took the time to bring the car in and tried to take off part of the back brakes so that they could see the condition, since I told them I was going on a long drive. THey didnt end up having the right tool, but they told me the brakes were safe for now, topped it off w a bit of fluid, and didnt charge me at all for their time. They also have a great lady mechanic- the only one I have ever seen! Tv, mags, free coffee, a comfortable waiting room, and great service. What more do you want?? read more