I had made an appointment with a competitor this past saturday that let's just say was no service…read moreat all. Made a second appt with the same competitor at another location on 12/14 and that was the same as the first. Any who, I got a tip from 2 of their clients that told me to go to Valvoline for an oil change & that they are quick and pretty good. PRETTY GOOD?? They were AWESOME!!!! I went in asked if they could take me for just a routine oil change , the tech said absolutely pull around back and we will help you out. I said thank you and he replied-Glad we could help. I went around back where I was guided in and each one of them were so so so sweet. They run that location VERY VERY WELL. Each one of them knows their role and each one of them was on point. I was very impressed with each one of them . I believe it was a total of 4 of them. Each of them did their jobs so well. Thank you Thank you Thank you for making my visit so quick and easy. These guys were on point !!

Would not use this site. They take advantage of young drivers to sell them on changes they do not…read moreneed. When I spoke with the manager and the service he said he has it on recording. Watch out they sell things before asking. Should have picked up a phone and called the person that owns the car nor the 19 year driving it. Very irresponsible of them. I will not be sending any of my vehicles to this location any more. The manager is a real piece of work. Watch out

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Went to them for an oil change, running light, and brake light replacement. Oil change was smooth,…read morebrake light replacement was normal. Then they informed us AFTER the fact that the turn signal bulb was out, and replaced it without consulting the customer. If they had told me what they were doing, I would have approved, IF they showed me it wasn't working. It worked driving there. There was about a two hour wait time for parts we were told would take "five or ten minutes". Overall, we were there from 1000 AM to 1420 PM, most of the time with the mechanics standing around. There needs to be better communication between the wrench benders and the front desk, and parts need to move in a timely manner. If you don't have it, tell me and I'll go elsewhere. I wonder if because we were from out of state, on vacation, and they'd never see us again, we were easy marks. Worst part was the lack of communication. We were told nothing unless we asked, and the staff didn't communicate well with each other.

While all Valvoline's make the oil change process simple and smooth, this is the best location by…read morefar. I've here a few times and every time I'm amazed at how quickly and efficiently the team runs. Robert and Jason looked over everything in my car and were able to quickly check my fluids, lights, tip everything off, change my air filters and they even helped with my wipers which had been set wrong by the windshield company. They answer questions completely unrelated, give advice for where I can get my starter checked, they know cars and they know the local body shops for things Valvoline doesn't cover. Andrew took care of my Oil change while the guys were taking care of the rest of the car and helping to tighten a lightbulb that loosened. All in all, I was out of there in 22 minutes including the wait time, two biscuits for my dogs and a coloring pack+ crayons for my toddler. We don't go anywhere else!

Stopped by for an oil change and I was in and out in about 10 minutes. They also changed the cabin…read moreair filter and we opted for new windshield wipers. There was a 20% off coupon linked to the Yelp page and that shaved off about $50. The employees were friendly and worked quickly. No complaints, I'd recommend this location!

Had my rear differential rebuilt, needed a 500Mile diff service. Rob got me in on a Sunday morning…read morewhich is great because it's my tow vehicle and we leave for MI at 11AM ! Bada Bing, Bada Boom and we're off! Great service and efficiency. Thanks Guys!

Scheduled appointment online for 6PM, employee Rob called me and said it would take 1 hour and they…read morecould not complete it before close. Then he confirmed they closed at 7. Weird attitude on the phone about the whole thing, clearly didn't want the appointment. I would have been fine waiting a day if they were a bit nicer but don't want these guys working on my car based on the attitude. Edit - Thanks Lee. Your copy-paste reply got here faster than Rob could come up with a reason not to fix my car, so that's progress. I'll email socialcare@bfrc.com right after I finish reading the 400 identical responses you've posted on this page. Really moving stuff.

Tim is the only mechanic I will ever go to again. He is the most trustworthy and honest person in…read morethis business. He went above and beyond to make sure my emissions issue was not only covered by the Honda dealership, but also that they honored it after multiple rejections from the service department. He even took time out of his day to bring my car to get inspected after.

I'm very satisfied I had my brakes done and a repair of a broken component done same day service…read morereasonable price good people they saved me about 150 I have found a new reliable mechanic

My daughter, who was preparing for an imminent cross-country car trip, suddenly discovered that one…read moreof her tires was reported as low on air. She was unable to fill it up with her compressor. She called AAA, and they were also unable to fill it, so they towed it to Meineke in Beverly. It was near the end of the business day, so she figured they'd get to it the following day. What she didn't know was that the shop would be closed for the following four days. The next morning (before we knew that Meineke was closed), I had called and left a message on their voicemail. Then we learned about the closure, so my daughter started to figure out how to get her car towed elsewhere. However, to my very pleasant surprise, Chris from Meineke called me back. Apparently, he was catching up on some work during the closure, and had a mechanic on emergency standby. I described the situation to him, and he said he'd see what he could do. The next thing we knew, Chris and the mechanic, Paul, had thoroughly checked the bad tire for leaks, checked the valves on all four tires, fixed the valves on two of them, topped off the fluids, and checked and inflated the spare tire in preparation for the long drive ahead. All without requesting any compensation at all, on a day that they weren't even open! This saved my daughter considerable aggravation, time, and money. It was truly above-and-beyond. A heartfelt thank-you to Chris and Paul for helping us out of what was shaping up to be an all-day stress event, and for reminding us that there are such wonderful examples of professionalism and kindness out there.

I had brought my car here a couple weeks ago because I broke down twice in one week. They told me…read morewhat was wrong with my car in full detail. The prices were not nearly as high as I had expected it to be. Staff are friendly. I recommend this place! I will definitely be back for any future needs!!

First time customer at Boston Auto Works......Definitely will not be the last!! Fast, friendly and…read morehonest service. Fair Prices and top quality work. I highly recommend Boston Auto Works. Five stars *****

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Terrible experience at Bouchard's Auto. When I pointed out that my car lighter was missing, one of…read morethe guys actually tried to start a fight with me. On top of that, they charged me $7,000 for work that should've cost no more than $4,000. Completely unprofessional and dishonest -- I would never recommend this place. ONLY good thing I can say about this place is that the owner said he would buy my car for more than anyone offers. But ya this place is NOT IT

I have a 2022 Outback Subaru, that is needed a sticker! I stopped by the shop and asked the…read moremechanic if they can put a sticker on my car, without hesitation or even looking at the car he quickly responded to me by saying that is going to be a long wait even though there were no cars in the bay. This is actually my second times that I have gone to this shop and asking for services, in both visit I was refused service for being an Afro-American of which I could not find any other reasons for them for their refusal to provide me with service. This situation is definitely needed to be investigated to ensure all clients receive the same level of respect, and applying the same policies and procedures consistently to every customer, and avoiding any form of discrimination or favoritism; essentially treating everyone with fairness and dignity as a customer.

Tony and Kyle rock! They got our car in and out today. They know cars, Tony told us how much time…read morewe can wait to replace the serpentine belt. We had our front brakes and differential fluid changed this week, and Kyle and Tony gave polite, timely, kind customer service. I highly recommend this location and Tony and Kyle's service.

On a Friday morning on the way into Boston to work my back tire alarm came on my tire was very low…read moreI pulled into a gas station to put air in wasn't work. I made it to Sullivan tire in Woburn am Tony could not have been kinder or more helpful . Nails in my tire had to be replaced. He got my spare on so I could get to work barely late thanks to him and I went back the next morning to get new tire on. Highly recommend! Thanks Tony Thank you also Kyle

Purchased 4 Continental tires for my Jeep. Told the woman Patty on the phone that I wanted brand…read morenew, not something laying around .. She laughed and said all our tires are brand new and current. Got 3 miles back to work to look at my $1,100 tire job. All 4 tires are worn on edges, someone's returned tires not brand new. Never go to Sullivan Tire again. And to really make things worse..the dot code: July 2024. 2 years old.

Had 4 brand new nokian tires and new wheels I supplied mounted on my Tesla Model Y. Everything was…read moreout of the box- brand new! The shop could not balance the set. I gave the shop a second attempt to balance the setup but they failed. Kevin insisted that there was in issue with my wheels and that he sees it all the time. I went to town fair tire, they checked the roundness of both wheels and tires. Town fair tire discovered one of my wheels was out of balance causing issues. $200 wasted and 2 trips back and forth to pickup my car from this place when their tire machine has issues. Before going to town fair tire I ordered a new set of Nokian tires from Sullivan through their call center and was going to mount the new tires on my stock wheels and tires (as suggested by Kevin). 1 day after placing the order I get a call from Kevin saying not to come in for my appointment I setup with the call center, and that Kevin will call me when the tires come in. Well that never happened, it's been 3 weeks, approaching 4 weeks. I've gotten lots of tire services and inspection stickers done at this location and the Watertown location. I'm taking my business elsewhere now. I would also appreciate a refund since they never got the job right.