Wonderful customer service! They really value their customers. If you need a good service on your car, stop here. I've been taking my car here for the second time, for an oil change, and went smoothly every time. Ask for Frank, he really helped me out so helpful. read more

Fast, friendly service at Jiffy Lube. Honest team, quick oil change, great care! A++!!

The MANAGER FRANK made a smart remark when I told him I only wanted to add oil and not an oil change...which I had already stated when I arrived to a worker. he walk away and said something under his breath that a worker came and apologize to me for his behavior. read more

Jiffy Lube - No customer service - Auto Repair Near Me - Covina, California

Had a promo for 3 pre-paid oil change services. Always went early to avoid the wait times. Small waiting area inside with TV. Directly across the location is the Glendora Public Market, which is convenient if you have a long wait time as you can go eat. Staff was nice. I was in and out quick. The promotion I had saved me a lot versus getting them individually. They no longer have that promo but overall, a conveneint location. read more

Everytime I come here I get great service. When my tire pressure is low, you guys fix it.

Quick and reliable service! Oil change, tire rotation, fluid top off, and air filters changed for an affordable price. Every member of the team was nice and helpful. read more

Awesome service! Went on for a check engine light issue and the boys there were fast and accurate providing amazing service. David the manager was respectful helping me with my car. Definitely going back again. read more

Spent the morning running errands with my kids. We stopped at Jiffy Lube when I saw no wait and we were quickly greeted and showed to the lobby room area. Lots of seats, cold water and a restroom inside. It was perfect for us while we waited. Frank was wonderful! He explained everything about the oil change, let me know I was low on coolant and showed me my air filter that needed to be changed as well. He also offered other services like cleaning my lights and I will probably go back for that in the future since it has a lifetime warranty! I had a coupon and after the oil change, coolant and air filter changed it was a good value compared to other places I've gone for oil changes. I'm very pleased with the attention and detail. Frank was so helpful and showed me my engine and that the oil was all nice and changed. I really appreciate that level of customer service--explaining things in a way I can understand and not pushing anything that wasn't needed but offering options. Thank you! We will be back! read more

Came for another routine oil change, always top quality with these guys. And again the value that you get when you use that coupon. Always delighted to do service with them. Thank you Jiffy lube read more

Jiffy Lube - Routine maintenance.. - Auto Repair Near Me - Covina, California

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Service person tried to pigeon hole me into buying the most expensive oil change. Told him that I had been there the previous year and gotten a conventional oil change. But he said that he had no record of my visit. He said this after he had already punched up my information and the previous oil change visit was showing on his screen. When I asked him again if this was the only option, he doubled down. I don't have his name but he's a shorter caucasian tech with a goatee. I don't mind them trying to up sale me, but to give me no choice and to lie about it is unethical. read more

Amazing customer service! Thank you for your help! Very kind and reliable! Would definitely recommend this location.

Very rude did not acknowledge me made me feel like it was an inconvenience to even ask what I needed. Technician standing around saying that they're going on lunch break soon all at the same time . Will never return again. read more

Just had to write and let you know that every time I get my vehicle serviced at this location, all the staff is so nice. This time, I took my son's vehicle in for an oil change. It had been sitting for a while and these guys were so kind. They checked the tires and cleaned the windows. They were so overall wonderful. Always excellent customer service at this location. Five STARS!!!!! read more

i just want let you know again Frank the Manager did his absolute best for me, i had my problems with my Vehicle and he had his mechanic look at it, and his Mechanic is named Steve, they both were very concerning and were determined to get my vehicle up to snuff!.....they both deserve a commendation and i hope Jiffy Lube gives them both that, Thanks to them My car runs great now and sure am appreciative to them both!.......Thanks again Frank and Steve, read more

Frank was super nice , but everyone else in this shop is super rude, I had to go to a different mechanic afterwards to double check their work since my serpentine belt was still loud and then David told me that my bolts on my skid plate were stripped when they just lost my bolts and refused to put it back on . My main mechanic put my plate back on and fixed the issues jiffy lube couldn't. I also heard David quote 200 dollars for an air filter which is crazy Do not come here read more

I have lived in the area for 35 years and have used this location before. It has changed. Their current employees don't know what they are doing. I came in yesterday and the three of them were trying to change a bulb on a car and never checked me In. So I left and came back this morning. They were just as confused as yesterday. I also was told my coolant was low and I had just filled it at my house the day before. I'm not sure if I would trust this location. Try another Jiffy Lube nearby read more

Went to get oil changed and they did it very quickly. However, a couple of weeks later my car starts to over heat and I looked at my coolant and it was bone dry. This after they told me they had topped off all the fluids in my car! It was over priced and now I'm not even sure they changed my oil. I will never go back. Having my regular mechanic check things out to see what else they missed. They also got me for an air filter I probably didn't need. read more

I've been going to this Jiffy Lube for years and have always had great service for my oil changes. I recently didn't have a good experience, but the manager, Frank, took care of the issue and exceeded my expectations of remedying the issue. read more

Great oil change service! There was no wait time, however, they kept on subtly upselling me on things like my car air filter needs to be changed and there needs to be an oil flush because my car oil was black. So, I don't know if this was recommended with genuine intent or because they wanted to just upsell me because I was a new customer. Returning on a future visit, I will stick to just only an oil change and not be gullible enough to give in to the other added service upsells. read more

Took my car for an oil change last year and noticed a leak that started soon after when the engine builds up pressure. We don't drive the car much so thought it was the drain plug that perhaps wasn't tightened all the way. Fast forward to my mechanic brother in town this week. I tell him about the leak... He looks under and says it's leaking from the rear of the oil pan and probably a leaking gasket. No biggie, get the car on the road... Fix it. He buys the gasket, some oil and a filter to oil change the car at the same time. Turns out somehow some of the oil pan bolts were loosened. I can't say who did it but jiffy lube was the last place that had the car before the leak started. read more

Steve/or stephen was a terrible help today, looked down on me , and talked to me foul He was probably having a bad day I wouldn't go here for customer service I came to get helped out for a inspection I needed and was left with terrible service, and no help from the team read more

Came here yesterday Way too long of a wait for a quick oil change place, also way overpriced.

I had gone here for an oil change a month ago & got great service. I returned yesterday to get my coolant checked and I was just so pleased with the friendliness of the staff & management. They put air in my tires, topped off the coolant & even put half a quart of oil. All complimentary! I was so happy because I was on my way to a do a long drive and wanted to make sure my car was good. The staff here really go out of their way to have great customer service, something that is hard to come by these days. I definitely recommend to family & friends. read more

I came here for an oil change on a Sunday because my regular shops were closed. I was greeted by Frank the Manager on duty, he was very friendly and courteous. I asked him the difference between two full synthetic brands they offered at Joffy lube and Frank explained in detail the differences between the 2 brands and I chose to go with the better brand which was only 10 dollars more than the other brand. I was in the waiting room No more than 30 minutes and my oil change was completed. Frank walked me out to my car and showed me what fluids they tipped off such as radiator fluid and also advised me that my air filter needed to be replaced. I can change thae air filter myself so I declined replacement. Overall Service was Great. Will cone here again for an oil change. read more

First timers here. So my husband and I usually take his car to Walmart, but Saturday morning they were very busy. We decided to try Jiffy Lube. Glad we did. Place is easily located, clean, friendly knowledgeable staff and a great stocked waiting area. They even honored a yelp check in coupon that saved me $15.. read more

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Francisco is the sweetest man!! His greeting & demeanor was amazing!! Will continue to bring all our vehicles here!! Pricing was good, very trustworthy location! Thank you Francisco & jiffy lube! Cece VanThiel read more

Stephen at the 21008 E. Arrow Hwy, Covina Jiffy Lube totally restored my faith in people!!! Great job at fixing the problem I had regarding my "check engine" light. He also advised me on where to go for parts I needed for the best product! Overall,,,,such a wonderful experience !!! especially as an older person who could easily duped,,,, no worries here! Stephen gave the best service. Forever customer!!!! read more

I have brought all my vehicles here for years and I'm never disappointed. They always seem to go above and beyond at this location. Extremely helpful, polite, attentive and great overall customer service . Thanks Guys read more

Bad customer service. They told me it would be a 40 minute wait when no one was there. Didn't understand.

WAY overpriced. Cost of labor is twice as much as it should be. Tried to charge me double the price of what the job should've been.

Johnny and his team, including Jorge and Isaiah are seriously the best and the nicest guys. B is for the best of service. I went in thinking I was just going to get and oil change but I left with the best of service and care. There were a lot of things that were brought to my attention I had no clue about. The team was not only knowledgeable but helped me find solutions . U is for the underrated ness of this place. There is a lot of things you think you might get scammed into but here they tell you and help you. This on the outside looks like just an ordinary Jiffy lube ,but they have the best team in the company. Z is for zzz is not what you get here. Everyone is working hard to help you make sure you're car is taken care and you're safe. Z is for zippy. They are efficient and again did say they were nice ? Really great group of guys here. Like any oil change, do set yourself up some time but know in that time you're getting taken care of! I did personally go mid week like mid afternoon so I was able to leave in 30-40min. I'm sure this place can get so busy with the popularity they must have as their client base! There's the buzz! Ask for Johnny ! He's the right guy to help you , and make you wear your mask! read more

Thank you frank for the good service today. Good recommendations without over selling. I'm will be be coming back

This location was great. I was greeted by Johnny and he took great care of me and made the process seamless. They were a little short handed so he explained it may take a bit longer than usual. He recommended the breakfast bagel or smoothie from across the street. His recommendation was a good one. It took it a lot less time than he predicted. Overall, the experience was great. They got me in and out of there in a very reasonable amount of time. Johnny represented Jiffy Lube well. I didn't get the other guys names but the were friendly and explained what they did very well. read more

The employees are nice and always get me in and out I love this place the keep me updated with what my car needs

Frank was very kind and helpful. My daughter and myself went in for an oil change on her vehicle and he kept us informed during all steps and was kind and informative. read more

This is the 7th time I've returned to this location (San Dimas/Glendora) with multiple cars to complete oil and filter changes. They've always been fast, communicative, and provide recommendations of what parts may need to be replace soon. This time around, one of my tires was low on air, they aired it for me w/o me even asking and cleaned my windows. I will certainly be a lifer w/ them. Highly recommended! read more

Quick service. A lot my pricier than your average oil changing place. If you are in a rush and need oild change quick, this is the way to go. Otherwise, if you don't mind waiting at another place, you will save yourself $30-40. read more

I'm here right now, and needed to write this. I have been getting services from Jiffy Lube for years, with no issues. Today was a different story. I was helped by (Jorge) a young hispanic man. He was Extremely rude and unprofessional. Not greeting me or even giving eye contact. Every question I asked about the services he blew me off l, as if I was bugging him. I am very disappointed in the service here. It sucks because I love this company even having family working at another loand never had a problem in the past. Never will return to this location 1/10 recommendation. read more

I really feel bad writing a not-great review for this place, because it is local to me and the guys were very personable. BUT... I went in to get an oil change for my Fiat 500. They quoted me over $100.00, for an oil change. My hubs almost had a coronary when I called to tell him. He told me to high tail it outta there. Went to WalMart and my oil change was $33.12. While I was there, they were telling another woman all the stuff that was wrong with her car. I had to wonder.... Govern yourself accordingly. read more

Jiffy Lube - Fun! There's a whole lower level where the mechanics go work on the car. - Auto Repair Near Me - Covina, California

We went to this jiffy lube for the first time. I usually go to pep boys but decided to give jiffy lube a shot. When we got there, we were told to get out of the car and the service tech walked away while we stood there confused. He came back and didn't explain anything to us. Just said you have synthetic and synthetic blend. We had to ask the price as it was not offered to us. He seemed like he really didn't want to deal with us. Then when it came to registering, he was short and cold with his responses as if we were a burden to him. Jorge was an unpleasant service technician. The only reason I'm giving this jiffy lube 3 stars instead of 1 is because the PRICE was great and the oil change was QUICK. but as far as customer service goes, 1 star definitely. read more