Came in today for an Oil Change on the Venza. Joe greeted me promptly and got my car right in. He brought my filters to me and showed me how dirty they were. And he was right. They were terrible. While I didn't purchase new filters. I did appreciate him showing me. Oil changes are expensive these days. My goodness. Almost $200 for an oil change and tire rotation. I almost backed out. But there is value in convenience, rolling in and rolling out quickly. read more

I called in to inquire about oil change. Very courteous and helpful staff. I had my oil change in 20 min. That was great.

I needed an oil change on my car. I was hoping to book an appointment online but they don't do those anymore since you can walk in . If there were cars ahead of you and you had an appointment you would have to wait. Pissed people off so no reservations. First come only. You can get an estimate and input your data online to speed up the process when checking in. Plus they have coupons all the time to get an additional 25 bucks off. I did that and it was going to be 106 with a 25 discount that would be around 81 bucks. Toyota has coupons for 79.99 . This place is usually faster. So what the heck I went with it. I arrived before opening and the guy told me to park in front of the 1st stall and wait till they opened. He came out and I told him that I input my data online. He immediately told me that the price is wrong and it will be more. The online price is wrong and doesn't give the correct price for my vehicle. He apologizes for that. The price is now 179.99. Like double the price. I told him that Toyota can do it for 79.99. He acknowledge that they could but offered no solution for me. Come on. I can't pay that much more. Crazy. No price matching. So poor customer service. Plus what's up with their online pricing. This is California , if a price is marked you have to go with it. I know it was just an estimate. Still no comfort for the customer. This was for synthetic oil , can I use regular oil on my Camry? No options given. Geez Times have changed for sure. Of course I left with no oil change. Sucks read more

Jiffy Lube - That time of the year - Oil Change Stations Near Me - Elk Grove, California

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I had a very disappointing experience at this workplace. During my visit, I observed unprofessional behavior from multiple employees. Specifically, two staff members clarissa, joe appeared to be vaping while work was being performed, which raised concerns about safety and professionalism. In addition, I found the customer service to be lacking. When I asked for assistance, the response felt dismissive and unhelpful. The service manager mike in particular came across as uninterested in addressing customer concerns and seemed irritated when approached for help. Overall, the environment did not feel customer-focused, and the level of professionalism was below expectations. I recommend that management look into these issues and consider taking steps to improve both employee conduct and customer service standards. read more

Jiffy Lube, especially this location is a reliable, friendly, and quick. Their team of technicians and staff are all friendly and always welcoming. We needed an oil change during this visit. The techs checked the fluids, windshield wipers, engine and cabin air filters, and checked each of the tire pressures. I was first reminded for this service through social media, which offered a $30 off premium oil change. Unfortunately I did not capture the advertisement for the code. Instead they were able to discount the service and used their common $10 off code for all services. I was slightly disappointed but lesson learned. read more

There is one thing I can tell you about this Jiffy Lube. It is hit or miss here. I'm not sure if it is turnover of personnel, management, or both. I have had pretty good service, and then again mediocre service. Don't get me wrong - I come here because it is close to me, convenient, and they have never goofed up my oil change. I can always find a digital coupon to save me some money, and that's definitely a plus. It's the little things, the intangibles, that make the difference between 3 or 4 stars. If you can arrive when they first opened (or maybe 5 minutes before) you should be in and out in about 30 minutes. That's the best advice I can give you. Give them a chance to earn your business. They might surprise you - maybe that's part of the reason I keep coming back! I like surprises!!! read more

Returning customer! I always choose this location because of the efficiency and friendliness! Transaction was very transparent and upfront about what I was getting. Once again, I had a fast service for an oil change and tire rotation. The staff was very informative and knowledgeable about any questions I had regarding my car. See you again in 5,000 miles!! read more

I'm gonna be honest this was the most awkward interaction I've ever had at a store. My representative was new. All good no worries. He made a few mistakes and the Supervisor was a huge jerk to him. And you can tell the representative was clearly hurt and upset. I felt SOOOO bad for the poor guy. The rep asked him a few questions and he rudely yelled to him " WORRY ABOUT THAT LATER JUST GET THE JOB DONE"... okay.... Then I wanted a split payment because one card was my partners and the new guy charged it in full. I seriously wasn't trippin. But I did want the problem fixed. So the supervisor comes out. I say hey he says NOTHING to me. LITERALLY NOTHING AT ALL. Okay??????? I guess he doesn't want to talk? Then he looks at his employee to tell me to sit down instead of directly just telling me???????? THEN when he finally speaks this dude says I really don't have time to deal with this it should have been done the FIRST time. Now I feel extremely awkward. Like uh...I wasn't trying to get dude written up I just wanted the problem fixed. Then instead of apologizing to me or saying hey we're so sorry he rudely takes the receipt and says " hand this to the customer".. like????????is this how he always treats his clients????? Then he goes into a small rage and goes to the new employee and says " as a matter of fact you can come with me". To the new guy if you're reading this. You did a great job! To the supervisor you need to learn some professionalism. I don't care how mad you are I am your client and you treated me like I didn't exist. Not only that you made it apparent that I was a burden to your day. I will never return to this location again ever in my life. I don't like going places where I'm an inconvenience read more

Just was over charged on work I didn't ok Watch them do the work they are shady AF I have never had a problem with any Jiffy Lubes but I will NEVER GO BACK TO THIS ONE ! I'm gonna look into a corporate number and explain what happened . read more

This place is terribly slow. The mechanics seem to know what their doing, but the two people inside have no clue. I've been waiting 15 minutes just to get checked in, and have been told twice that they'll be right with me. There's no one here! I'd be okay with it had there been a line of vehicles, but there's not. Just 2 inside and me still waiting! I'm already invested so I'm going to wait it out. Two thumbs down Jiffy Lube! read more

Jiffy Lube - Oil Change Stations Near Me - Elk Grove, California

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Every time I come here they never put the underbody shield on correctly and I'm always forced to come back. Its happened at least 3 times. This should be a 5 min fix but they make you wait back in line for 30mins again. Everybody ignores you like it's your fault. Absolutely ridiculous, do better read more

I have brought my work truck multiple times to this Jiffy Lube. At every service I asked them to add windshield wiper fluid and they did not even though the service checklist said otherwise. Makes you wonder? read more

First of all, we've been going here for years and have usually had good service except once when there was a change in management. This time, we had an oil change, and we specifically asked if the tires were checked. We were told yes. Today however the tires obviously hadn't been checked and all four tires needed 10 psi air. Also the car started to overheat and we discovered that the cap wasn't on properly and fluid was sprayed all over our engine. Luckily we were able to remedy both problems. We were out of town though and it was stressful. I'd like to give a higher rating and try again. I'm concerned though that we were told something that was done when it wasn't read more

Went in for a routine oil change and they cracked my car key fob. I told them about it and they gave me so much attitude and told me to just go buy a new replacement, get the key cut, and that it's no big deal and "happens all the time". So do they just break everyone's key fobs during each car service? I went in for a quick service just for them to cost me more money, time, and effort just to fix what they broke. They took no accountability. Now whenever i turn my ignition on, the key falls apart. read more

My car service was absolutely outstanding and amazing Ty took great care of me I always recommend her to my friends and family!

Friendly staff who have a good manager on site. They completed the oil change quickly along with general inspection. I'll definitely get my oil changed here again. read more

Came to Jiffy Lube off Harbour Pointe today, to get oil changed in my mom's car - after horrible wait time at Honda of Elk Grove (with an appointment)! She lives in the country. We knew there was a rodent problem in the car. But Jiffy Lube crew did an amazing job replacing the cabin air filter and filter. Then vaccummed it out and really helped her out!! Much appreciated! They even shared an idea on peppermint oil! Thank you! read more

Got in and out very quickly. Staff was super nice. They double checked everything before I left and excepted a coupon that I had. What can I say... They do a good job. I'll go back. read more

I took my car in to get the oil changed and when I picked it up the steering wheel adjustment has been changed and the car had oil stains. They did not apologize, didn't offer to clean the stains, and actually claimed that they were not responsible for the stains. The manager was of no help at all. I won't be taking my car here again. read more

If you had chimps beat your car with mallets they might do less damage. I took two cars there for oil changes several months ago. On the first car they stripped the nuts holding on the wheels so it became unsafe to drive. It took me weeks to find replacements. On the second car they lost or stole the wheel locks. I didn't realize this until it became necessary to change the tires. Now I have to have to pay mechanics to remove the old locks and buy replacement locks before I can have the tires changed. They created hundreds of dollars in damages and days of wasted time for me in the course of two oil changes with tire rotation. This is their main business and they are utterly incompetent at doing it. read more

I always love coming to this location. Not only because it's down the street but also because service has been great every time. Some reviews are bad because people don't understand sometimes there is a wait. Yes because they are humans and not machines. I've waited a couple hours sometimes but I know that coming in & it's not their fault. Today their new service manager helped check me in & wow. She was amazing. I won't be going anywhere else for my oil changes or other maintenance services. They pretty much do it all. She was that extra kindness & helpfulness that made my morning great. read more

Great team, very helpful. I just needed to check brakes, oil and coolant. They were very helpful! Will come back to do my brake pads.

The work done was fine. However, the time for service was beyond slow. I pulled up and waited over 20 minutes for anyone to come and acknowledge me. The bays were full, but I was the only one waiting. I finally went inside and asked for help. I was told to wait in my vehicle and someone would come talk to me when they were ready. There were a couple employees doing nothing but standing around talking. Finally, they came out and helped me. So much for "jiffy." read more

Danny helped out my sister and I and we had a very smooth experience. He gave us lots of recommendations for our cars. We took some and disregarded a few as well. Our oil change was done in 20 minutes. I would recommend to anyone needing an oil change read more

I've been going to this location for years as it is near my house. Yes, they get busy and that is understandable. However, for the last year or so when I pull up, it takes a long time for someone to check me in, even when the store isn't busy. Today I pulled in for an oil change and there were only two cars in the three bays and plenty of workers. I was the only one waiting and I waited. And waited. And waited. After 15 minutes of getting blank stares from the EIGHT workers inside, I finally left. I called to talk to the manager, but was told he was "busy" even though I could see him from the street chatting with two other workers. Something has gone terribly wrong with this location. I'm going to cut my losses now and find a different place to go. read more

My first time coming to this location! Came around 8:45am and it was an estimated 45 minute wait. Employees were super nice, the lady who helped me out was awesome! She wasn't so pushy about up selling and just let me get what I wanted to get done. An oil change and rotated tires, that's it! This location is pretty small and the waiting room is pretty compact. If you don't want to wait inside, luckily there's a Starbucks right next to it where you can chill and have more space. In just about 40 minutes, my car was all done! And thanks to yelp, you can check in and get a $10 off coupon and find more coupons to stack! Saving $$ is always nice! I was in and out, I'll be coming back! read more

Tried to air up my tires at this location and was denied by Jonas because I wasnt a customer and said all jiffylube location does the same. But I called Sheldons location to see if they air up tires for noncustomers, and manager Loc said yes. I personally worked for sheldons location not even to long ago and helped anyone who needed their tires aired up, but I of course took down their information, like name, phone#, address etc... Seems like Klagge court still holds their value LOL read more

Return customer to this location. Usually top notch service. Today not so much, made to wait sitting in car for 15 minutes, (not that busy) along with another - not so Jiffy. I get if you are understaffed, but the normal course is to greet the cars coming in, ask what service they're in for and give them an eta. They can make the decision to wait or not. The manager today Jonas did not do that. After I asked him what the hold up was he asked me to wait one more minute. Ugh. The guys used to be smart, precise and professional. Train them better, or word of mouth will get around. read more

Pleasantly surprised how was easy and professional they were. Even offered me a coupon when I didn't have one. Will go back for my other car. read more

I took my car into service on Saturday morning. Three different service advisors checked with me within a 10 minute period of pulling into the shop. Each service advisor gave me different information on service wait time. I could not get a real answer on the current wait time for service. During the check out process, the cashier let me know the service shop refused to put my skid plate back on due to "missing hardware". I ask the service advisor to show me all of the screws that they took off. They were unable to show me or determine how much hardware was removed from my car prior to service. The store manager Mike was unwilling to put my skid plate as requested. I had to call JIffy Lube corporate to start a customer support case. read more

The new manager there was great and apologized for the wait of being helped due to the she had a trainee doing the check ins. She was informative of what was needed and offered suggestions on future services. read more

Horrible! My ac stopped working right after coming here to get an oil change. Never had ac issues with my car and have always kept up to date with the maintenance. I've been to jiffy lube before and never had issues but this location was the worst. On top of it all they took off my splash shield and threw it it my trunk without telling me. read more

Came here for an oil change. Always thought jiffy lube was quick service. My car has been in the oil change bay for an hour at this point and I'm still sitting here. They just told me they have to order my oil filter from Orielys. They should have told me this before they started. Now I'm going to be super later for work. What I assume should be about a 30 minute oil change is well past an hour and time is ticking as I write this review. Well past irritated!! Don't come here. I rarely write reviews because I don't want to hurt anyone's business but this is highly unacceptable. read more

This is for the jiffy lube on Elk Grove Blvd by the auto mall. When I arrived there were few cars ahead of me it took 2 hours just to get into the bay then an hour later my filter was too tightly put on too tight could not get it off had to call someone to remove it then needed to get a housing got it defective got another finally. The short staff we're arguing and disrespectful to each other briefly. Horrible experience. Could not even reset maintenance light had to go to a shell station get get it off could not reset maintenance light read more

This place sucks!!! Workers are super slow. Came in for a regular oil change told me there was 3 cars in front of me and it will take 45-1hr for oil change... I said sure I can wait. Next thing you know I'm 2 1/2 hours in and they are barely working on my oil change.... also when I told the guy I found a coupon from their own website and asked if I can use it, he looked like he was annoyed by it. Like really man? Anyways terrible place, always make sure you check if there's a coupon for your oil or brakes and remind them you want to use it bcuz they WON'T TELL YOU if there is coupon or not. read more

Takes 20+ minutes per car I have been here for almost 2 hours and can't back up or drive around due to lack access. Very very slow and unorganized. Stay away if you can. read more

I came in for a basic oil change on a Monday. There was a little bit of a wait but I didn't mind it at all. The workers were so nice and very informative. They washed my windows for me and took good care of my car. I will go back forsure. They made me feel comfortable and not rushed . These guys are amazing! read more

I brought my mothers diesel truck here for an oil change, and the staff was very helpful. They offered me the package with synthetic oil for $120 (a turbo diesel package is expensive), and the service only took 20 minutes as described. When we return to pay the only charged $80. They had accidentally filled up the truck with regular oil instead of synthetic. After quickly catching that mistake, they apologized and filled the truck with a new filter and the synthetic oil. We even receive the discount because of a yelp coupon offer. Overall thisService was great and I will return for an oil change when we visit our parents next. The staff is professional, and they have complimentary coffee and lots of magazines in the lobby area. Come by, its right next to the 99 as a convenient location. They'll take care of you and your vehicle. read more

I prefer this location to others in the Elk Grove/Sacramento area. They are quick, reliable, and friendly!

I have been taking my car here for routine oil changes over the past 8 years. Pete, the manager, is one of the most reliable and friendly mechanics I have ever met. My car has stripped drain plug threads that require extra care when removing and tightening. Pete offered me the option to call and make sure he is working so that he can personally do it each time. I thought I was only going to get 1-2 more oil changes before having the replace the whole drain pan but with Pete's care, I have gone at least 6 oil changes since finding out about the issue. All the employees at this location are solid and well trained in both industry knowledge and customer service. I may end up selling the car but I will continue to return and recommend this Jiffy Lube to others. read more