This location is excellent! I've been coming here for about a year and they do a timely and through job. They work with you and give loyal customers great discounts. Danny is awesome and explained to me in detail what was going on with my car. He is very kind and helpful. I would highly recommend this location! read more

Had a really awful experience with these guys around a year ago (they put the wrong spark plug in my engine, it shattered and I stalled out in the middle of the road). Really resented the hell out of them for a while but have had good experiences the last couple of times, particularly today (thanks Curtis). While I certainly will never let them perform complicated work on my car again, they are fast and reliable for oil changes and other basic maintenance and I would recommend them to anyone if that's all you need. read more

I would give less than 1 star if that was possible...Quoted me $40 for synth blend oil change then said they'd discount me 15% for paying part in cash...Tried upselling me some other crap...Maybe just because I'm a woman...When i got the bill after they were done, charged me $50 for the oil change and an extr a $10 for a filter...Plus no discount...For the love of God DO NOT GO HERE...CROOKS! read more

These guys are great! Shout out to Curtis for taking good care of me! This guy is evacuated from his house and is still so kind and positive.. my car is running perfect. Thanks again!! read more

Let me start this by saying they were not able to help us. However, when I called ahead to see if they were even open (because the Coburn one wasn't), the gentleman who answered the phone was super friendly and assured me that if he couldn't help, he would find someone who could. Turns out my car takes a rare fluid (a problem I've been running into since I got this car). He called around to try to locate the right stuff but because it was a Sunday, he didn't have any luck. I couldn't have asked for more even though he couldn't help. I don't want someone to be doing work on my car if they can't guarantee it (which he couldn't if we had purchased the fluid from elsewhere) so I'm still satisfied. read more

I just went here yesterday and I wish I could give them 10 stars, the staff are extremely polite, they didn't treat me like a dumb college student who doesn't know the first thing about cars so i never felt like they were pulling my leg trying to get more money out of me. In fact they did the exact opposite, Danny was one of the many workers who helped me and he showed me the issues and actually taught me about my car. They were friendly and hospitable as well as chivalrous, opening doors and showing me the way. Not only did they do an amazing job when they were done they had vacuumed my car and had it waiting for me ready to go with the heat already on and the door open for me. Nothing but amazingness from them, I will definitely be coming here with any car issues in the future! read more

The 12 guys working on my one car with no other vehicles in the bays were very nice and knowledgeable. After spending $250 for a transmission flush, a brake fluid flush, toilet flush, etc., I still have to pay five dollars for a god damn car wash. A crappy car wash at that. Used to be able to fill up your gas tank and get a free car wash for god sake. Maybe they shouldn't have 12 people working on one car? Save a lot on labor because they're all just sitting around bullshitting read more

Came in for a simple oil change and it took over 30 minutes. I'm from out of town and at home it takes about 10 minutes for the same service. Also found it annoying to be offered at lest 4 other services that I really do not need. The counter man was courteous and friendly. I won't be back, though. Too slow. read more

This Jiffy Lube was terrible. The brake job was done w/parts on backwards and missing. They kept our truck overnight w/o asking us if they could do so. My disabled husband was left w/o a way home and left locked out of their shop in downtown Eugene on a dark Friday night. They did work we didn't request and then charged us for it. They wouldn't refund our $. We took them to small claims court and won. Danny is a manipulator, their boss was a rude, mean aggressive liar bs-ER, the top boss is absent. They give all Jiffy Lubes a bad name. read more

Fast and friendly service. Took my roommates car here today for an oil change and had a good experience. Reasonably priced and not pushy like other places I've been. read more

Never get your all changed here this place is a liar and a crook. They will rob you blind and they will give you crap used oil and they will not even change the filter. I tested this by putting a mark on my old filter and I see the same Mark after I finish getting an oil change!! You will be scammed and your car might have problems because of them!!!!! read more

I got a coupon in the mail for a $25 oil change. Chris and Mark were super friendly and helpful. Service was quick and easy! Highly recommend. read more

Just called a few days ago asking if they were doing a free oil change on veterans day for vets and they said that they were. Go there and after getting the car in there they say they have no knowledge of a veterans discount and "try to stay out of corporate as much as possible." Like many others say, don't go there, they are sleezy. read more

Unethical. The last time I brought my car in for a simple oil change, it took an hour and a half and they convinced me to get my power steering fluid flushed, totaling over $100, AND I recently had a dealership tell me it hadn't even been replaced and am now spending well over that to have it done elsewhere. They also failed to give me a mileage sticker for getting my oil changed again. I'm a graduate student on a very tight income. This was a complete waste of money and time and I won't be going back. If you decide to give them your business (which I don't recommend, having read several stories similar to or worse than mine) stick to an oil change. DON'T let them do any other work on your vehicle. It's not worth it or ethical. read more

Needed an oil change on Friday night almost closing time and the employees were great. Professional, courteous and finished my car under 30 minutes. read more

I went in for a oil change, which seemed to go well, but suddenly I was on the hook for over $500! I was told I needed replacement brakes, Rotor replaced, to the tune of over $300.00. I was informed it was a 'safety issue', and needed immediate replacement. I informed the jiffy Lube staff, I had a friend who works out of his house, and I would have him check out my brakes. I got a call back, from said friend, that the car has at least 10.000 more miles of wear left! The free vacuum left a lot of debris behind, so all in all, probably won't return, and if I do, it will be for OIL CHANGE ONLY read more

I went to Jiffy Lube today to get my oil changed since they have the best price. I had bought an air filter and tail light right before going in, hoping they would put in the filter I bought for free but wasn't really expecting it. Today I was blessed to have Isaac work on my car. There was a radio special going on, which I did not know about. They gave me the oil change for the almost $10 special, which their already low price is $19.99, so I was very excited. On top of the great sale, Isaac installed the air filter AND, the tail light. That is A+ service. Thank you!!! read more

The Jiffy Lube car wash and general care station is just great! They are always friendly and quick- as well as competent and careful. Shout out to Chris and all the guys! Thank you for the dog treats and everything else. read more

As a female in her early 20s, I have never had a better Jiffy Lube experience. They didn't try to sell me something I didn't need, they just changed my oil. The ONLY thing they told me about was that my brake lights were out and asked if I wanted to get them changed or do it myself. Not only all of this but they were so kind and really made my day. read more

Everyone was very honest and awesome to deal with! Daniel helped me out with a coupon that I didn't have and it cut down my cost a lot! Thanks gentlemen :) read more

I had a terrible experience, they changed my oil just fine but told me I needed a bunch of extra things that I did not need. They said I needed a tranny flush and a powersteering flush and I went to 2 other places to see if I needed and both told me no. Luckily I said I'd come back and didn't get them done when they told me I needed because I didn't. I'd never go back read more

Michael was super helpful and communicative about what needed to be done with my car. I left feeling really positive. Thank you!

I had drove in from Portland for work, and saw that this location was open until 5:00 pm on a Sunday. This worked out great for me, because it is extremely difficult to get my oil changed during the week. I arrived at 4:40 pm today, and was promptly told that they were not going to have time to get to me today, to come back in the morning. ARE YOU SERIOUS? I have never in my life been turned away from a business when I arrived before they closed! And NO, I cannot come back in the morning because I have to work, and I live in Portland!! Needless to say, I promptly left. Anyone who wants good service, and friendly technicians, go to Valvoline Instant Oil Change on W. 11th Avenue. I arrived there at 4:50 pm, and was told "No problem, we stay until the last customer is gone" read more

I just moved to Eugene a little less than a year ago and was looking for a place to get my oil change that didn't treat me like an idiot girl who doesn't know anything about cars. The people at Jiffy Lube explained everything they did to my car recommended things that would need to have done in the future and what needed to be done now. Every person I spoke to was incredibly helpful and knowing that two of the owner's sons were there to help out impressed me. I will be going back again. read more

I had previously had my oil change at a different jiffy lube in pdx and they forgot to put the lid back on the engine oil. I didn't know when I drove the car from Portland to Eugene to visit my daughter and she pointed out the oil spill all over the front of the car. The next morning I brought my car to this jiffy lube and they refilled my oil for free which was almost empty , double checked all covers and filters and gave me a free car wash. I won't be going to the other jiffy lube. This is my new place for oil changes. read more

Really disappointed in this place. Have been going here for a few years and usually had pretty decent service. Went to take my wife's car there on Sunday at 10:15am and whole place is shut up tight with no one around. Hours on their website as well as ON THEIR DOOR state Sunday hours are 10-5. I realize we just had a holiday but if you are going to be closed special hours, the least you can do is put a sign on the door. read more

Exceptional service. Very professional. Excellent crew, guys are all enthusiastic and respectful. Ask for Jeff, he knows his stuff very well

These folks make me feel "cared for". There are fast, courteous and responsive. When I pull up someone comes right over to help me. For what I get, the price is very fair. They let me know exactly what the status of my car is before and after the service. I get great tips on what needs to be maintained in the future. I love the top off service, which lets me get my fluids maintained for free between full services. Even the courtesy coffee is wonderful. Thanks again! You folks Rock!!! read more

SCAM went there for an oil change and they tried to convince me to get my breaks replaced. they said i had to do it now or it would be dangerous. i went to 2 other places and they said my breaks were fine. the whole time they kept trying to sell me more things. i wouldn't trust this place. try a smaller business that isn't trying to scam you. read more

Went by Jiffy again 4 years later and they are still running a tight ship. Excellent shop!! Now that I've moved to Eugene it will be my oil change place every time. read more

These guys!!!! I had a leaky oil emergency on a Sunday afternoon at 4:00. Not only are these men polite and helpful, they are proficient and fast! I had a faulty gasket and needed an oil change; DONE in less than half an hour. Mission accomplished!! This experience was truly as good as it gets. read more

extremely good customer service, gave me coupons and a free car wash without me even asking! overall very respectable and good experience

Took my son's car here for an oil change before heading back to CA. The next morning we got up early and by the time we were in Grants Pass we were out of oil. Apparently, we did not have a drain plug. I have been going back and forth with the Regional manager for reimbursement for all my expenses which include visits to mechanics and oil. The cheap owner will not reimburse me for over $500 in expenses. I should have taken him to small claims court and sued him for the engine replacement. Don't take your car here for an oil change! Poor workmanship! They claim their work is guaranteed, they do NOT back up their services. Do NOT take your car here! read more

Manager knows how to take care of customers, a greatly appreciated trait to have at a service station. Will definitely be coming back!

Super helpful staff. Very kind and friendly. They even noticed my rear wiper blade was broken and replaced it on the spot! I recommend this place to everyone that wants a fair price for services and exceptional service. Really above and beyond you guys, thank you!! read more

Worst place I've gone. Don't care about their customers or fixing their mindless mistakes. I went to this jiffy lube to get my last oil change. I got a new filter and they left my filter hose off. Which resulted in my car breaking down and I was out of a car for 3 days.Thankfully that was all it was, so I paid my mechanic for his services and the towtruck. It High mileage expensive oil change. An expensive towtruck ride. And I paid my mechanic for helping me put it on. Jiffy Lube was going to do nothing about it, but with enough convincing that they owe me so something, they offered me another oil change. So I tried to go in and get it today they told me they had it written down and it would be provided to me. Well that was false. I am low income and this was going to help me out some. They told me I could not get it and the manager would be in on Monday and I could talk to him but he would definitely say no too. So I decided to try Walmart today to get an oil change at jiffy lube which would normally cost me $59.99+ Because I heard the prices went up $20+ for a filter. That they always say you need. Walmart's was $30.00 Filter $13.50. I didn't need it . Walmart rocks. This Jiffy Lube sucks.They're not even owned by Jiffy Lube they just own their name. They changed Companies 6 months ago. I hope this information helps. read more

Sketchy business model based on exploiting people who don't know cars/playing on your fears to sell you things that are unnecessary. Tried to convince me that I needed a new serpentine belt or would break down soonish. I agreed to it for $100, they came back minutes later saying it would be $170. I declined to have the repair done. However, they had already started and wanted a service fee for putting my old belt back in. I refused. The dispute could only be settled by me calling the police to get my car back. I visited a different car mechanic who told me that my belt does not have to be replaced. Ownership was not responsive to me reaching out to resolve the issue. read more

Had the WORST experience here today. Traveling and stopped in for a quick oil change this morning, and to get our brakes looked at. Originally quoted $150 for an oil change and brake fluid change. We were then approached by an additional mechanic, who let us know we needed new rear brakes, and a new battery. We left it there to get looked at, when we came back an hour later, it still wasn't complete and a THIRD mechanic came out to let us know the brakes were fine, but something was leaking? Three different mechanics with vastly different information and neither of the first two were in sight. There was also a miscommunication on what had and hadn't been completed already, leading to many discrepancies on the final bill, which we couldn't find anyone to check us out anyways, waiting and additional 20 minutes. I wish we would have driven away before payment. Worst service I've ever encountered. Please don't go here! They are dishonest and have no clue what they're doing. read more

I know places get busy and are in the business to make money, but my recent experience with these clowns was horrible. The wait was exceptionally long (nearly an hour). When it was finally my turn, I can't say I was surprised to be up sold well beyond the $20 oil change bait, claiming to be offering discounts on inflated services. These places always find something else wrong that needs IMMEDIATE attention. I ask how long this will take. "Eight minutes" was his answer. Another half hour later I was cashing up. I have had positive experiences with this location before, but as another frustrated customer mentioned, they are under new management. Apparently this manager isn't as effective. read more

Completely unprofessional and honestly slightly criminal. I went with my friend a couple months back to get an oil change and have her air filters changed. It was pretty empty and we were the first ones there so it should've only really taken 30 minutes maximum. The manager told us there were a few other things they had to do to her car but it would only take around 10 minutes extra to get them done. We had been sitting there the entire time watching multiple other people come in, get their services done quickly, and leave. I honestly didn't see anyone working on my friend's car at all the entire time. She had to miss work that day because they took 2 hours as opposed to the 20 minutes they told us it would take. Fast forward a couple months and my friend's "check oil" light was on and kept beeping. She brought it to a different Jiffy Lube and come to find out the one on W 7th didn't even change the oil. They charged her for an oil change, an air filter change, and the extra additions he claimed she would need for her car and they didn't actually fulfill the services. They are stealing your money and not doing the work. If you want a good Jiffy Lube experience go to the one on Coburg. read more