this place is a scam! We came in for a simple oil change and they charged us over $130 and told us that we needed to change the brakes for $500, we left not wanting to change the brakes, very inconvenience, do not come here! read more

I've been coming to this location for a few months now and the team is kind, helpful and efficient. Ken in particular has been nothing short of amazing. So communicative and helpful - he really cares about the customers and the operation he runs. Thanks, JL for everything you do. read more

Josiah was extremely helpful and understanding! He let me know ahead of time that they were training a new employee and that it would be a little longer. Overall it was a great experience and I will definitely be back to this location!! read more

Brought my car in for oil change, brake fluid change, and transmission fluid change. Was told it would be a few hours and could I come back. I said yes, but after 4 hours no one had called me. I called them and they said it wouldn't be done today because they "got busy"! Had to leave it overnight which was a huge imposition and unplanned. Also tried calling to get an update after the first call, and no one EVER answered the phone--tried 5 times, phone rang 11 times each before disconnecting, so someone listened to the phone ringing 55 times without answering. Finally got the car the NEXT day, which was a huge hassle, and they didn't turn off the maintenance light. Had to specially request that someone turn it off before I could leave. No one ever seemed sorry about all this hassle even though I told them I was NOT HAPPY. I will not be back. The WHOLE POINT of a drive-through car service is to have it done the SAME DAY you bring it in, not have to listen to why they serviced other cars before mine and then couldn't finish mine even though they'd had 7 hours to work on it. I'll NEVER BE BACK. read more

Kevin and Juan helped me out big time by changing out my brake light. They were super quick and it was done at a fair price!

Asked for an oil change and started to rotate tires. Didn't put under carriage cover on correctly. Took over 90 minutes once in the bay. Won't be back. read more

I've been going here on and off for 14 years. This week they put synthetic in my car without asking. When I balked at the price, they told me my car requires it, which not true. Then they drove my car around to the back of the line to replace the synthetic with regular. The kicker - they left grease or oil on my steering wheel. I had never seen this guy before, but I guarantee I never will again. read more

This location just changed managers and the new guy is awesome! Super genuine and efficient, he really made us feel that our services were in good hands. Also came in for an oil change and he was so kind to reassure me I didn't need one at all and never tried to up charge me for bs things my car hand no business getting. I think you'll like the change of management they have going on! read more

I have it 2 out of 5 being, the service was done good or seemed to be sofar, but after getting a oil change, they did not put the sticker on that they usually put on telling you when the next service is due, and when calling they would not answer the phones. Doubt will go back since they can't even answer the phones to get the concern addressed. Oil changes are to have stickers for due mileage. They failed to provide one. read more

Great place to get your oil changed! I like how the people at this place go out of their way to treat the customer with the utmost respect. They do wonderful, quality work as well as give wonderful customer service. I was very satisfied with how quickly and efficient the workers changed my oil, topped off all the fluids, vacuumed the car, cleaned the windows, and got me on my way. These guys were very professional and knew what they were doing. I highly recommend this Jiffy Lube location for your cars routine maintenance. read more

Jiffy Lube - Auto Repair Near Me - Franklin, Tennessee

This Jiffy Lube has helped me a ton recently. I appreciate their crew greatly. Very thankful!

This was the best Jiffy Lube store I have ever been to! I was down the road and decided to find one for an oil change before I drive back to Florida. The staff were incredibly nice and very quick! Vacuumed my car as well which was a first for me. I've been to Jiffy Lube stores in Florida and Nashville and this was the most customer-service oriented store I have been to. I will definitely be back next time I drive up to Nashville even though this store is a 30 minute drive from the place I stay. read more

Never again. Waited 25 minutes. Not a single car completed. I was second vehicle in line entire time. When I finally pulled in, employee says he does not have the yellow plug to complete the oil change. I asked him why he did not tell me this while seeing me next in line for 25 minutes. His response was "we are busy". Again, they did not complete a single vehicle while I waited. Horrific customer service. I took my business down the street. read more

Waited in waiting room for 10 minutes with no one else there. Employees walked by me. Not once did anyone ask if they could help. Walked pass the employees to get to my car. They were too busy talking to each other. Went to a competitor who greeted me as I walked in read more

I went yesterday for an oil change. I arrived at 330. I waited 7 minutes for someone to come out. A very rude employee came out and said we are closed. I stated your website states you are open until 4. He very rudely said well were done. it takes 30 minutes to change the oil. There were no cars in the shop. I drove 40 minutes to get there. A competitor will get my business today and from now on. read more

Thank you guys! This place was very convenient because I shopped for groceries next store (Sprouts)over while they changed the oil etc. I thought the cost was reasonable: $42, as they offered me the discount price with a coupon. Topped off th fluids , put air in th tires, vacuumed the car , even cleaned the windows! Nice help! read more

These guys are on it!!! I'm usually in and out for an oil changes within 15 minutes. Excellent quality service every time. I used to go to the one on Carothers (Brentwood) and got some real lacking service the last three times, so I changed. These guys are responsive, upbeat, and respectful. read more

Service was very prompt and friendly! Dave and his team did a great job making my oil change quick and pain free- exactly how it should be. 5-Star service! read more

I've been here three times and had a great experience each time! The staff is friendly and respectful. The service is quick- the oil change takes about 15 minutes once my car is pulled in. Plus, they always vacuum my car & clean the windows. read more

I came here for an oil change and it was one of the best customer experiences I have had. It was so quick (under 20 minutes) and they were so nice helpful. Can't recommend enough! read more

Great, fast service and friendly workers! I will definitely be back to this location!

I will recommend this place to everyone I can. AMAZING. In and out quick, great prices, and they also have coupons! Really great people! Helped me out beyond belief... made my rough day a little less stressful! read more

I got my oil changed there today. It was a fantastic experience. The new manager Joe, was a pleasure to meet and helped me get the best deal on the services I needed. He explained why it would be a good idea to upgrade to a better quality oil for my high mileage vehicle but didn't pressure me at all. He thoroughly explained all their different services and that if I ever had an issue with any service I had done there to make sure he knew so that he could take care of it. I could tell here really cared about the quality of their work and their customers. Not only do they change your oil, but they also vacuum your floors, clean your windows and fill your tires with air. I can't imagine better service anywhere. Highly recommend this location! read more

Such a great place. The employees are friendly, the price is fair, and the service is amazing!!

I give them 1 star because it is not possible to give them zero stars. They were supposed to change the spark plugs in my vehicle. After pretending to be mechanics for 2 hours they called and told me that they didn't have the right tools to do the job. I came back and got my vehicle and it had the check engine light on and would barely run. It's going to cost over $500 for a real mechanic to make this operable again. They should be out of business. read more

They say they do brakes but turned me away when I pulled up and needed my brakes bled. The guy was too lazy to even stand up. Never get my business again. Go Vols! read more

I went in on my lunch break for an oil change. I had a Groupon (which I buy for every oil change) that included tire rotation, RainX and oil change. The service was very quick, the gentleman informed me that I should get new tires and I was back at work quickly. When I got to work I tried to use my windshield wiper fluid and it was still out, so they clearly didn't fill it up when they marked it off on the printout that was given to me... now I wonder what other services they skipped... the tire rotation? I've had much better results at Nashville locations. read more