We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.

Ben was a wealth of information and saved me time and money by educating me on some issues that…read moredidn't need a diagnostic on!! Thank you!

These guys did a FABULOUS job lemme tell ya! Fast. Easy. They checked everything. I felt very well…read moretaken care of Also I didn't feel like they were trying to up charge me on everything. Kindness. Professionalism. Humour (which we ALL desperately need) and Speed. All coming together to give me a fantastic experience for my Lil Blu treasureful car.

It's like getting you're oil changed by 101st Airborne! No frills, absolutely precision, no…read moreunnecessary waiting!

This is even worse than my prior review. I went there for oil changes and had long been a customer…read moreof jiffy lube, until one time I went to a tire discounters for a set of tires and you know if you been there, they have a free complimentary oil change with a purchase of tires. I went for the change when it was time and they informed me that there had been a temporary plug in it and that they weren't touching it for liability concerns and said I was gonna need a new oil pan and all. Now how is that not Jiffy's fault when I had been using them all that time for oil changes and they tried to conceal they did damage to my car. What used to be reliable service, is no longer reliable. I filed the complaint with corporate and the manager who called was rude, so I put him in his place and said forget Jiffy. Don't trust them or it might be you left hanging with an expensive repair due to their faulty work.

I just moved back to the Cool Springs area after a 3.5 year hiatus. I love this area! Decided to…read morecheck out an oil change spot literally just up the road from me this morning. Pulled in and initially felt good, but that immediately changed. While yes, I was first in line and they were working quick.... Thank goodness I was paying attention. As the young man working was about to pull the car out in front of me to let me in next, saw him take a huge puff of smoke before getting in some poor souls car. I backed it QUICK and scooted out immediately. Not a chance I will let anyone smoke in my car. Beyond unprofessional and such a sad state to take advantage of someone's personal space when they are not in it. Highly recommend everyone look elsewhere, unless you prefer people to use your car in this way.

I'm from out of town and had trouble with my car following an oil change I had done with another…read morecompany, in a different state, before arriving in Franklin. When I saw that oil was leaking out of my car, and my dashboard was flashing that my oil pressure was low, I looked in the area for an oil change/automotive business that had good ratings. Super Express Lube was a locally owned business and had close to a 5 star rating. The reviews mentioned that they were a trusted, honest, reputable, business, so I gave them a call. Layla answered my call, listened to my explanation of what was going on. She let me know what their hours were, and mentioned that if I was comfortable driving the car to them that they'd be more than happy to get it in and evaluate the evaluate the situation, and this was just before closing. What can I say? They went above and beyond to help me with my situation. I felt confident that they had been thorough in rectifying the situation, and, to top it off, they GENEROUSLY fixed the problem at no charge . I'm super grateful for their attentiveness to my situation and their generous spirit. I highly recommend them. I found them to be professional, knowledgeable, and caring as well.

Highly recommend. Since moving across the country two years ago, I've had all oil changes done at…read morethis location. As someone with little car knowledge, this place is legit and I have never once felt like they were upselling me on something I didn't need. They're honest and thorough. No matter how many questions I have, they answer every one with the utmost patience. A couple of times I've been nervous about my tire pressure, and they help me out. Pricing is upfront and reasonable. Hard to find this level of customer service anymore. I would go out of my way if needed to continue supporting this local gem.

I've been taking my Tesla here for years. I like having the lifetime alignment. This is one of the…read morefew Firestones that does do alignments for Teslas. They have always been great especially when they get busy. I always call for an appointment and they're really good about getting me in and done in the estimated time. They do a great job!

Guy at front desk gave up us GREAT service. I will always bring my car to this location for sure…read more Didn't catch his name but thank you for taking care of us if you see this!

My cars steering column was cracked. They ordered the part, I made the Appt., took it in and they…read morerepaired it. It was an easy process and the staff was very friendly. It's close to home & nice having a mechanic close by.

What a great experience. I brought in an older Ford that had an engine warning light on that needed…read moreattention so that I could sell the car. They did an extremely thorough inspection of the car, much more so than punching in a diagnostic code. The cost breakdown of repairing their findings was very reasonable and I appreciate that they gave me separate labor and material costs. Both Cassie and Amanda on the phone and in person were outstanding, patiently explaining my options with no pressure or selling and with an incredible amount of automotive knowledge. If I could steal them both for my business I would. It feels good to have found an auto repair shop that I can trust.

I had a really great experience here. My car had additional issues on top needing an oil change,…read moreand the staff was really helpful. They also randomly offered a discount (always nice!) and really made it worth the value. 100% recommend!

Waited in line for an hour with only 1 car ahead of me. I pulled in and a car was paying, they left…read moreand then I was second in line.... For an hour! I could not leave because of the long line behind me. When I pulled in and asked them to shut my hood so I can leave bc I have been waiting for an hour and don't want to be late to an appointment, they said "okay go ahead". No apologies, no eye contact and angry look on their face. I got there at 10am, left at 11, never got my oil changed. I came here for a service, one that is promised in a timely manor, and that was clearly not possible. Edit: I went back after my appointment, had 1 car infront of me and still waited another hour to get my oil changed. Avoid this location

Finding time to get an oil change is often a challenge, but being 13,000 miles since my last…read morechange, I couldn't really wait any longer. I've used Valvoline for a long time, because they're usually pretty quick to get you in and out, and their prices are comparable to other places where you need appointments. This location was not quick. It was around 3 PM on a Saturday, and there were 2 cars in front of me. It took a little over an hour from the time I pulled in to the time I was leaving with an oil change. Not great, but it could be worse. Here's where they lost the 2 stars for me. When they started the service, they told me the oil plug was stripped and leaking. They said it could be a simple fix (new oil plug) or a really expensive fix (replace the oil pan). I asked if they could change the oil plug, and they said yes. Everything wraps up, I pay, and then I ask them if it's still leaking or if the new oil plug fixed it. The guy pretended he had no idea what I was talking about. He yelled down to the pit to ask if they had changed the oil plug, and of course they said no. No details about how bad it was leaking, and they just put the new oil in and let it go. I'll go back to Valvoline because of the convenience, but definitely pay attention and double check if you have anything outside of just a basic oil change. Pro tip: search the web for "Valvoline Coupon" while you're waiting in line. You'll often find one for up to $20 off, which makes them cheaper than most other options.

Valvoline Instant Oil Change - Brentwood, TN: A Complete Disaster…read more We have been loyal Valvoline customers for over 20 years, and my husband even worked for the company as a young man. We have always trusted them with our vehicles--until now. What should have been a routine oil change on our 1991 Nissan 300ZX Turbo turned into a nightmare that left our car undrivable, and Valvoline refuses to make proper repairs. Before you read the rest of this lengthy review I need to state that my husband is a combat wounded Marine veteran and this car is his "emotional support vehicle". He uses it as his PTSD therapy. He drives this car and it keeps him from drinking alcohol and takes his mind off the past. It's more than just a car and this situation is now causing setbacks. Our challenge is that the technician stripped the oil plug and couldn't complete the service. Since the car was no longer drivable, they had it towed to a mechanic who we were unfamiliar with. When he visited the shop, he was immediately concerned about the condition of the facility and told Valvoline he did not want that mechanic working on his car. He provided the name of our trusted mechanic and requested the car be towed there instead. They ignored our request, allowed the initial shop to proceed with the work, and only after that did they tow the car to our preferred mechanic. Once our mechanic inspected the car he determined that there were metal flakes and milky oil, clear signs of serious internal damage. When the car was driven off the tow truck, the engine sounded awful. On top of that, the previous oil change had also been done at Valvoline, at their Mt. Juliet location. So whether the oil plug was over-tightened during the last service or damaged during removal this time, the liability falls on Valvoline. We understand that accidents happen--it's part of life. But what truly matters is taking responsibility for the mistake and making it right. Instead, Valvoline has done the opposite. The area manager acknowledged the situation but was about to leave the country for vacation, passing the issue off to the store manager. We have repeatedly requested to speak with the market manager (Matthew), but after more than two weeks, he has not returned our calls. One or both of us have called into Customer Care wveto follow up and make documentation of the situation. Valvoline claims they've done all they can and refuse to escalate the claim. We brought them a running car, and now it's undrivable. Their lack of accountability and poor handling of the situation have cost us dearly. This is not the first time we've had issues with this location. I was once left stranded in the middle of the Church St in Brentwood after an oil change with my Murano. That time they did come to my location about two minutes from the shop and fix the car. Unfortunately, since this is a more costly repair we aren't being taken care of properly.