shorted me a quart of oil, the lite came on 2 days after i just had the oil changed. disappointed. took it to another Jiffy lube. yikes. read more

I attempted to be a returning customer but when I told them the noise my front brakes were making, I was told "take it to Firestone or Meineke down the road because we aren't doing any more diagnostic." I asked why and the man stated that his manager told them not to perform any diagnostics. I stated that it made no sense and reiterated that I just got work done to the back brakes and struts at this location, and that I am a repeat customer and he told me to take it somewhere else and "good luck." I'm not sure what this guys problem is. read more

Incredibly slow and poor quality service. Don't go here if you want a quick oil change. It will take a hour or longer, as they stand around more than they work. They also forgot to do multiple items I paid for until being reminded.... Multiple times.... jiffy lube is fine in general, but avoid this location at all costs!! read more

A big thank you to the man at the front desk who checked me in and the men who worked on my car last Wednesday! I overfilled my car with too much engine oil and had to pullover because my car was smoking and not driving smoothly. I called this Jiffy Lube location which was 3 minutes away from where I had stopped at. I was going to drive my car to their shop, but was so worried about driving my car while it was smoking and I didn't want to be blown up to pieces. Jerry, I think was his name who worked at the front desk calmed my nerves and told me to check my dipstick. He told me he thought it would be safe to drive over and told me to drive slowly. After I got there, my car was taken in right away and they were able to drain the excess engine oil out. They filled me in on what was going on and answered the questions I had. They were very generous with their service and I really appreciated them taking good care of my car. Thank you to the amazaing team at Jiffy Lube! read more

This Jiffy Lube is the by far the best one I've ever been to ! My boyfriend was having trouble with his bank but they remained patient with us until we could call his bank and figure it out . They were super helpful and fast with our oil change . I wish I got their names but I'm so thankful for the workers ...very very professional read more

I travel for work and this is the BEST Jiffy Lube I have ever used. They are quick, knowledgeable and professional. They took the time to explain choices and answer questions. Later, when I came in for top-off services they offered the same care even though it was a free service. They are super friendly and cheerful. The BEST Jiffy Lube! read more

I've been to the Allisonville Rd. location several times for oil changes. They are always super friendly and fast. Today I went in for a battery change. I think Amanda was the name of my mechanic. She was awesome! She was really knowledgeable and went above and beyond to figure out an unusual issue I had with my battery. She got me back on the road quickly and at a great price. Thanks!! read more

Thank you to Ignatius and Andrew for the Speedy service! Especially working in the pouring rain! In and out in 31 minutes for my full synthetic oil change! *4 Stars due to the gentleman who quoted me improper pricing...! I was almost out of an extra $65 dollars! read more

Attempt use G coupon and need synthetic, but coupon not for synthetic . No courtesy to pay difference Groupon. I was double charged on my card. I found them to be unfriendly read more

S/o austin and Douglas and chad bustin out my oil change and filter. All love and great service.

Very professional service by Sam and his crew. In and out in 10 minutes. Could not be more pleased I highly recommend this place.

I had a low tire & pulled into this Jiffy Lube for air. Eric checked and filled the tire in question, plus the other 3 too, without charge. He was courteous, prompt, and helpful! read more

It's Sunday. I crashed in here with an odd thing needing to be taken care of: a single tire swap between an old rim and a new one. Look I get it. There's a worker shortage and screw the man. But nobody, and I mean NOBODY, will even answer the phone or can bother to be open during published business hours. I'm about over it. But I bounced in here unannounced and by the time it takes me to walk next door and back these guys have my daughter's car on a lift and are taking care of business after I cleared up the confusion I caused with my weird needs. Most importantly I'm done taking care of this stupid car for a week, until my next round of auto repairs and blunders. Thanks Jiffy Lube! read more

I normally always go to jiffy lube, but I've never been to this location before. I HIGHLY RECOMMEND!!!! They have the best staff here! Extremely knowledgeable, cares about their customers, and really exudes a company that is a fine oiled machine (pun intended)! My rear brakes went out, other things went wrong, but they worked with me, they were transparent, and I could not have better things to say. The manager (I think her name is Amanda) is an absolute pleasure to work with! You can tell that she's impacted this team and helped lead this location to being as incredible as it is. read more

This was one of the best customer service experience I have had while working on my car. The employees were kind and knowledgeable and helped me as I was unsure what to do as a new customer. They were super fast and did an excellent job of even vacuuming my car out which made my day! Highly recommend this location. read more

Once I have a seat, immediately I hear the tech that greeted me say to the tech, you broke the valve stem. I can hear the the air coming out of my tire while I'm sitting there. So after sitting there and watching 5 - 6 customers come and get checked my car is still sitting there. The tech comes to tell that they have to order me a valve stem and they will put on a temp valve stem on until the new one comes in. Also my tire sensor will not read because of the temp valve stem. Ok? Not happy... I'm still sitting there, then I go outside to calm down the tech approached to tell me that all of the oil didn't come out using their draining unit and they had to drain the rest of the oil manually. Now, I worked for Penske Chevy as a service advisor and they performed my oil change many times over. You don't have to use anything to drain the oil and after the conversation my tire is still flat. Now, I've been sitting for one hour and 15 minutes, no one has fixed my tire. I approached the Tech that greeted me and told him I had to leave, can someone get working on my tire. He asked one of the other techs to fix the tire and I was told a 15 minute wait. After another 40 minutes, I see the Tech having an issue putting on my tire, my truck is pulled our of the bay a little and he tells me that one of the lugs is stripped. Now, I'm pissed off because the last time my tires were off, all my lugs were fine. He tells me that was stripped before he took off the tire. Lies!!! I used Jiffy Lube years ago with my Caddy and said I would not come back but I gave it a change. I will NEVER go back after they get my tire fixed. Total time was almost 2 hours. Working in automotive service, this is ridiculous and unacceptable on some many levels. You don't start servicing other customers and have me waiting that long when you have broken my valve stem on my tire and stripped my lug!!!!!!!!!!!!!!!! I was given a discount but I'm not satisfied even with the discount because I have to take time to come back to get my tire fixed!!!!!!! Not a happy customer at all!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

While in the area shopping, I began to have an issue with my van. I live 60 miles away. I needed immediate attention to my situation. I saw Jiffy Lube, a reputable company I do business within my community and pulled in to ask for help. They were busy but they were able assist me to get safely get back home. Two thumbs up on knowledgeable and professional. read more

I liked the the speed while still doing quality work, all the employees had a great attitude I will be back here!

Fixed my flat tire ! Very nice people and fast workers I'm satisfied... will be back !

Stopped by on 1-2-20 for an oil change and asked them to look at my front brakes. Yes I needed front brakes and they were so friendly and understanding I would need to ask my boss as I have a Company car. Made and appointment for 1-3-20 at 10:00 arrived on time and they had me in and out in 65 minutes. They have WiFi so I was able to work, restroom was clean, lobby was clean as well. They walked me out to my car both days to make sure I was satisfied with the work. Great place and do petite pricing. read more

Waited 45 minutes asked for tire repair or replace leaking a week I put in air daily . First they pulled me in after 20 minutes To go over oil change which I said no didn't you hear?? I said tire issue only . Then another 1/2 hour later they said looks ok put in air!!! They didn't Pull or check it said I could bring back later For another tech to do!!!! What a waste of my time and gas and I even called 1st!!! read more

Nothing but great things to say about this location. They can always fit you in and they're very compassionate. They don't try to nickel and dime you like the dealerships do. They will show you all your options and will answer any questions you have about those options. They're willing to go the extra mile to make sure you're getting taken care of. I feel very respected and valued whenever I come here. Staff if fantastic. I never want to go to any other location - in fact, I go out of my way to go to this location when I need service. read more

The establishment was dirty first thing in the morning and I had 3 people look at me and walk away from me when I was standing on the counter without offering any assistance. This was my first and last visit to this establishment. read more

This was the quickest and friendliest oil change I've received! I arrived and was promptly greeted by a gentleman asking which services I required. With a smile on his face he walked me to the clean waiting room and directed me to the coffee and the chairs. He politely asked me to wait while he pulled up my information and clearly explained the costs of my oil change. He told me my wait would be around 15 minutes. I waited 10 for my car to be done!! Incredible. I will definitely be coming back to this professional and friendly establishment! Extra bonus, you can find coupons online. read more

My boyfriend and I live down the road around 96th and Allisonville, so we thought we'd take our cars over to the Jiffy Lube to get the oil in our cars changed. Bad idea. It started off well enough, with someone coming out to greet us. They asked what services I needed so I told them, then they took my keys and I went inside to wait as they had instructed. Half an hour later, another person called me up to the desk, then took me out into the car bay where my car waited. I've never been upsold so aggressively in my life (and I used to work in retail, so this is saying something). I went for a few things-higher mileage oil and an air filter change, since my car is getting up there in mileage and I hadn't had it changed in a while. Twenty minutes more and $70 later, I was on my way. My boyfriend's car took even longer than mine. Later that day, my car smelled horrible. My boyfriend's car started shaking, and a week later the Change Oil light was back on like the oil had never been changed in the first place. All in all, there was no real lasting damage to either of our cars, but I won't be making the trip back to this particular establishment. read more

As we were shopping in Castleton, we had to pull over because Rob's car was making a rattling noise. He checked the fluids and realized that the engine basically had no oil in it. We noticed a Jiffy Lube in the same parking lot, and he ran down to get some oil. When he returned, he had a tech with him who was like "You need to get your car in my shop. Like now." The tech, Chris, was beyond prompt and professional, getting us back on the road in no time! I feel super lucky that we happened to break down right next to this location. All sorts of awesome service! - Prompt, helpful, professional service - Chris is the man! - Super fast oil change - Hot Starbucks coffee while we waited (Yay!) - Used my Yelp check-in coupon, getting $7.25 off the total As I thanked Chris for his help, he opened my car door for me. "Yes ma'am, we're gentleman around here" Psh, I'm a sucker for some old fashioned chivalry. Six stars. read more

Took my car in at 930a to get an oil and brake job. Was told it would take about 1-1.75 hrs to complete. Fine, walked over to Half Price Books and spent 1.5 hrs there. Came back to see my car parked outside. I thought what perfect timing. Wrong. They hadn't even started working on the brakes. They said they had 4 cars ahead of me that had 10a appts. When I reminded him I got there at 930. He said they had done my oil change first and then put my car in line behind the others. It would be another 2hrs before they could get to my car. I will never go to this location again. Horrible service. No offer for any type of compensation for my wasted time. read more

Absolute scam and horrible staff. I received 4 different prices from them, they went up every time. Then they used the year of my vehicle as a factor in the pricing! Unreal... it was hard not to laugh. Needless to say, I took my business to the dealer. $54.99 for full synthetic. Because they saw the SRT badge on my Jeep, and it was a "newer" vehicle, they said the total price would be $110 read more

The team at the Allisonville location is top notch! They got me right in for an oil change, were extremely polite, and thorough, then got me right back out the door in record time. I would and will highly recommend this specific location to my friends, family, and anyone visiting this site. Superior Service all the way - 5 Star!!!.. read more

Don helped me out today. He was very friendly and very funny. He had an awesome spirit. Not to mention I got an oil change literally under 20 minutes! Best customer service Ive seen from any company in a while! read more

This place is a joke. None of the employees/management can get on the same page. I got a flat tire in October and got a new tire with warranty at JL. Come February, I get another flat tire (same one that I just had replaced at JL). I get a new tire for free under my warranty, after having to call to follow up more than 3 times and getting no direct answer to whether my tire was in or not. I finally get the tire a week later. Since I was covered under warranty I was not charged for that visit. Come 4 weeks later I get another flat, same tire again. I call and JL orders me a tire. No one calls to let me know it's in. I call them a few days later and they say it's in, come by and we'll put it on for you. I go and after being there for 15 minutes I'm told that someone ordered the wrong tire. They order the tire in front of me so "I can see that they're doing it correctly this time". I ask about how warrantys work with them since I've gotten one new tire already under my warranty. The first guy I spoke to couldn't answer my question, and his co-worker stepped in and explained it to me. I come back the next day to get the correct tire put on and spend about an hour waiting listening to employees cuss and take smoke breaks while I'm sitting up in my lifted car for 30 minutes. If I knew that someone was doing something like prepping my tires, etc., I'd have no issue with waiting, but there was no communication. They finally get my tire on and then charge me in full even though I have a warranty. I tell them I have a warranty and they say "well we put a nicer tire on thats not under your warranty" "we didn't know you have a warranty" I said do you not remember me asking about how warranty's work yesterday? The guy said "I remember you asking about warranties but don't rememeber you directly saying you had a warranty" Hmm. Then he says "I have your last invoice here from Sept. 2020" (trying to tell me that that was my most recent visit with them) I said "I was literally here a month ago and got a tire under my warranty" -- Handed him my receipt. He then goes on to say that "an employee made a mistake with that invoice" yet it was the MANAGER who took care of me at that visit???? They go on to give me 10% off which then turns to 25% but then say their "hands are tied". I paid and left. I work in customer service and feel so under-valued and un-heard. Will never be returning and will never let any of my friends or family give them business. read more

Don't go here!!! They charge way too much and I felt like they took advantage of me as a female. Added on too many extras that they said I needed. Btw I go to a "regular" garage guy to do all my oil changes but they were over extended for the holiday so I went here. Told me I had lights out, oil plug had disintegrated and the filter needed changing (which they showed me) WHAT?! Instead of my normal $40 it was $139 read more

I have taken my vehicle into other jiffy lube locations and have not had a problem. I needed to get my tires rotated. After a couple days, I heard strange sounds and figured out my lugs were not tightened. I ended up talking to a manager, and he played it off that nothing was wrong. He blew me off and was extremely unprofessional. I recommend other jiffy lubes but not this one. read more

Was told $39.99/on the phone. When I got there was over $60. My car takes a special blend. This should be asked when you are getting prices. Classic bait and switch. read more

Went to get a quick oil change and tire rotation. They broke a bolt off, offered to replace it for $40 and supposedly filled all tires to 32psi. Bought a new bolt and lug nut for $4.04 instead and double checked the air. 47, 27, 41, and 26psi. But they did gave me $5 off for such a long wait. read more

I came in for an oil change the guys were so professional. From the greeting, services, and cash out. I will be back

I got an oil change here a few days ago and my car started making some strange sounds so I pulled over to investigate. Upon inspection I saw they had not put the drain plug on tight enough because all my oil was pouring out of the car. A word of advice save yourself the trouble and go to a dealership where your chances of blowing your motor due to negligence and inexperience are nil. read more

I went here and spent over $200 for services. They did fine work but I discovered that my iPod was taken from my car. They haven't responded to my request to reimburse in some way for it. I would highly recommend that you take anything of value inside with you if you go here. read more

I moved to Indianapolis 3 years ago! I started coming to this jiffy lube on allisonville, it is great! I never go anywhere else! They always take care of me, they offer me the service I might need to fix, and give me a recommendations so I know what I might need to fix next time. They even helped me a few winters ago, when my gas tank had a hole in it because I ran over a chunk of ice. They plugged it till I could get it fixed, by my friend. I only have great things to say! They are quick, so nice, and always willing to tell me the truth. They make me feel in control, and never trying to pull anything over on me! read more

Wish you could give no stars. The up selling is Ridiculous! I love it how I just got my breaks done in June and they told me I needed to get them done. And name it they told me I needed it done. Just cause I'm a woman I'm not stupid.. So annoying! read more