I always have a great experience at this location. Hector, the manager, was incredibly kind and…read morehelpful, and Crystal took the time to walk me through all of the services Honda recommended for my car. She explained clearly why each service was important, which I really appreciated. As a woman, car service places don't always make you feel respected or fully informed, and sometimes it can feel like people are just trying to take your money. That was not the case here. Hector and Crystal were honest, patient, and genuinely caring. Hector even helped me reset all of my sensors, and they were able to locate a nail in my tire after I mentioned my tire sensor kept going off but I couldn't find the problem. Their customer service goes above and beyond, and I'm always thankful for their help. This is the location my family will continue to trust and return to.

I've been going to Valvoline Instant Oil Change service for years. I like that I don't have to exit…read moremy vehicle. I love how thorough staff is in checking everything on my vehicle and it gives me peace of mind to know my traffic signals and stop lights are working. They check filters and make suggestions on things that need to be replaced but they don't pressure you into anything. I also like the coupons or deals they send frequently via text or email. Overall I like this quick and easy oil change, it's a good value for my time and money spent!

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

Daniel at this American Tire Depot was so friendly and knowledgeable when it came to my Tesla Y…read more Did you know that Teslas are notorious for alignment issues due to their heavier weight and construction? Well I learned this from Daniel after my rear tires were wearing unevenly. Daniel was able to fit me into that day's appointment schedule and had me on my way in less than a hour of waiting. I received a full report on how my alignment was before and after it was adjusted. Alignment is under warrantee for 90 days but Daniel told me about the 1 and 3 year add-on to that warrantee. At either $49 or $99, it was a no brainer. I opted for the 3 year extended warrantee and will be returning every 2000 miles to get my alignment check up. Thank you Daniel and the ATD team on Long Beach Blvd. You guys are excellent!

David at American Tire Depot went above and beyond. He gave me the best price after I called…read moremultiple places, and when I couldn't get a tow truck that could access my subterranean garage, he personally stepped in and helped get my car safely to the shop. In a very stressful situation, he made everything easy and showed real care for the customer. Truly exceptional service -- I highly recommend David and this location!

I came to this location yesterday for an oil change. I was helped by Cassandra, Kassandra, and…read moreFrancisco. They were very friendly, fast, thorough, patient, and helpful. I will definitely come back to this location and recommend it to others. P.S. Thank you to the Cassandra who gave me a little discount for adding in a new main cabin filter.

I normally go to the Buick dealership but my boyfriend advices I try out Valvoline. Upon arrival I…read morerequested an oil change. My service provider was Martin and Johnathan, they worked together to provide efficient and quality service. I appreciate how thorough this service was, they check to make sure my blinkers, gas break etc was working correctly. I really love how fast in was in and out! I will def be back again.

Lee's auto is the only shop I truly came to trust. I am a young woman and so it's always scary…read moregoing to car shops because we just know that they're going to try to finesse us. But I trust Lee's auto shop with my car. Every time I take my car to the shop, he is able to get it to me by the next day or at most two days. I know he's not trying to scam anyone because I went to the shop one time because my battery kept messing up and he looked at me and said " if you were able to drive to the shop, it's not your battery. It must be something else." and turned me away. lol like he could've easily made up something to make money. love him!!!

I gave him a brief description, Spenser was quick in diagnosing the problem Highly recommended…read more Professional, knowledgeable and honest!

First time customer, and as a woman who knows quite a bit about cars, it isn't always easy to find…read morea shop that will listen and not try to upsell you. When my long time mechanic left town, I was recommended to Tom's and I can honestly say it was an A+ experience. Victor was knowledgeable, friendly and (most importantly) honest. I authorized certain services if they were needed and they declined to do them since they found they were not required at this time, which saved me a bit of money. The shop itself was very clean and professional, and packed-they have a lot of business. 10/10 for everything!

I came in for an oil change and asked them to check a few things out on my car while they had it…read more Jason and the staff went above and beyond -- they answered every question I had without making me feel rushed or oversold. Quick turnaround, great communication, and I left feeling confident about the state of my car. Will 100% be back for all future service!

This is the greatest place in the Long Beach and Lakewood areas. My Dad has been coming here since…read morethe 70's when the original owner had the place. I've been coming here since I've been driving (and since the original owner's Son now owns the place). My Son has been coming here since the 2000's. They were the best then and they are still the best. 40+ years of cars and 3 generations have been coming here. If anyone knows how great My Dad's is, I would say my family does. They do excellent work and they are honest. Good prices is just a bonus.

I have been going here to get my oil changed for years. Most recently came in for new brakes. They…read morewere easy to talk to, and never made me feel dumb about my knowledge, or lack thereof, of cars. Bob walked me through every step and I felt he was very transparent about the costs. Really great shop, a hidden gem in Long Beach!

we brought our vehicle to Orozco's for an electrical issue, taking a chance they could help us, and…read morewere very very happy with the service we received from the manager and the technician assigned to our vehicle. the technician needed to be a specialist (why we chose Orozco's!), and we were impressed with the roster of professionals there, as well as the expertise applied to resolving our vehicle's problems! we are very grateful for the thoughtful and timely communication and the enthusiastic personal service. i'm not going to say this happens very often, but i felt their dedication to our vehicles challenging issues likely took more time than they assessed, yet they honored their estimate and kept us informed throughout, making the value of our visit exceptional. highly recommend Orozco's, they have earned our loyalty.

Trying this shop for the 1st time. Took in my car for a Coolant leak. It's taking a little longer…read morethan expected. They have a few unexpected and surprising problems. Not sure I agree, but I want a good shop that I can trust. So far, I have a bill of just under $2000. I truly hope the work is consistent with the price. Customer service is very fair. I would just say get pricing up front and make sure you know the prices from a dealer if going to get work on foreign cars. One acknowledgement is their desire to make sure I understood the charges and to follow through with showing me what they repaired. I appreciated the questions and the customer service. The price was still a little high but it was done and a warranty was included.