To everyone reading this, please avoid this shop and shops like this. I am writing for someone that…read morerecently went to this shop to get a so called diagnosis on her vehicle. Concern was check engine light and smoke coming from under the hood. So to start off I'm a mechanic and when I got this call for help I couldn't believe what I was hearing...$1200 to replace a radiator on an old 2003 Lexus. And on top of that to add an insult to injury they quoted another 2.5 hours to replace the radiator hoses which is apparently $585 of labor and parts. Oh and get this, another hour of work for adding the coolant into the vehicle.....so like you don't do that when you replace the radiator????? From the beginning this whole thing smelled of scam and guess what I was right in thinking that. Then they tell her her thermostat is bad....how do they know.....who knows maybe they did testing? Nope they just told her it was bad and quoted 2.5 hours which is $750 on top of everything else quoted. The thermostat calls for 1.4 hours of labor and yes I understand it's in a different area and all but gosh I can't help but think my conscience would scream at me for trying to quote someone $1200, $585, $750, and $385 and not try to help with cost. Wow. My problem is these shops exist out here either knowingly scamming or unknowingly just bad at their jobs and are incompetent. But anyway no indication of what the check engine light was on for, no information on what they did to diagnose it or any expectations set for her to understand what's going on. So what was the technicians diagnosis...radiator was leaking at the top seal and any person can see that. I'm sure they didn't pressure test based on the track record of saying the thermostat was bad without checking. But back to the story. I received the car after she paid for the so called diagnosis fee which who knows what that's all about because doesn't say any information or a story on how they diagnosed anything, then started on working on the radiator, I literally timed myself and it took 15min to pull the radiator out....removed the top covers, removed the support beam, the radiator isn't even bolted to the condenser....15 mins guys. I don't know what kind of things yall are smoking....transferred over the upper and lower radiator hoses not for another 2.5 hours and transferred over the temp sensor which took another 20min to do. Then another 15 min to install radiator and then top off the coolant and burp the system another 5 min. Sooo all this is under the 1.4 all dats time to do. And they wanted to charge 5.5 hours. I have no idea where in their right mind they thought 5.5 hours was acceptable to quote. Now Iet me tell you guys something, in my head I told myself when she gets here I'm going to ask what did they say to you when you said I'm going to pay the so called diagnosis fee and take the car because it's too expensive. And in my mind I told myself watch she's going to tell me that they tried to lower the prices and give a discount by waiving the diagnostic fee which is laughable. How can you charge a diagnostic if you leave without using information on the check engine light and or the leaks. Well clearly the radiator is leaking but where does that diag fee go to? The person who's going to respond to this is going to say well it goes to the tech to pay for his time to look at the car. Yea yea my butt, I've been in this industry for 15 years and all my notes for every single car has pictures and exactly what I checked down to the pressure I used on the cooling system to check for leaks. Everything is documented and if a car comes in we can look at the history of what was done previously. That's because we notate exactly what's going on. If a car comes in with a check engine light I take a picture of it and upload it and attach it to the multipoint inspection so we can have a record of what the light is. Oh and that's not diagnostic labor that's just looking at what the light says. Actual diagnosis is checking the circuit, checking the module or solenoid or running test on evap components or smoking the intake for leaks and pressure testing the cooling system and having a full formed conclusion. Condition, cause, correction and confirmation is a full formed conclusion of diagnosis which if this was done I wouldn't have had an issue paying $120 for a diag. Shame on you guys and other shops like this. Shame shame shame!!! Im appalled at what you guys did and to the person working for this shop trying to respond to this, there is no response, there is nothing you can say. The sheet says it all, I have receipts and proof. You cannot come at me and say all the responsive garbage you say to other customers who have a bad experience. I've read your posting responses. All you need to feel is shame and fix yourselves, apply better fundamental values and progress from this caveman style of automotive repair. You wrote down the quote on a piece of blue paper for God sakes!

An honest mechanic shop is worth its weight in gold. This place excels at auto repair in an honest…read moreand completely transparent way. They've actually saved me money with their honest assessments before. I won't take my car anywhere else.

I love this place.. every time I need a tire change they always have in stock.definitely I…read morerecommend this place.lerry is very efficient guy,,

So I've been going to this place for 20yrs and even though the owners have changed they did not let…read moreme down great service from everyone very friendly and the price was very affordable they care about the customers and take pride in caring for you and your care ... love this place and loveee Jimmy (Jamie) always takes care of me and my car .

So disappointed. I try to use local businesses, but guess I'll have to go back to the dealership…read morefor service from now on. They quoted one price for brakes/rotors, but charged a MUCH HIGHER price when picked up. No one contacted me to tell me it would be more. They just held my car hostage and I had to pay. DO NOT USE THIS MECHANIC. This is very unprofessional and unethical.

Josh is awesome! I went in yesterday for the first time since my former mechanic messed up my car…read moreand refused to fix it. Josh took care of me and service was quick and honest!

My mom had recently went to go get her wind shield wipers fixed at this place. The manager there…read morewas being extremely rude to her. I called her to ask her something when I heard the man going on and on being rude to her. He was being super rough trying to fix her wipers and ended up breaking them. When she asked him to fix it he started yelling at her and causing a scene. He then called the police on her and they gave her a trespassing ticket. Usually the service is very good at this place but today something was different.

I came here after someone in a neighborhood FB group recommended it. If you're looking for a place…read morewith a nice waiting room, this isn't the spot. If you're looking for a good, honest car mechanic who has a slightly dinky shop because he isn't overcharging customers to remodel... this is the place for you. Extremely happy with the service provided.

Did oil change on my truck when i parked my truck let it run for a while the motor started shakingread more

So took my new car in for its first oil change. Everything was fine until the tech closed my hood…read morewith the prop rod still up. Folded it over and damaged the inside of the hood. He quickly tried to bend it without me seeing. Well I did see. Got out and talked to the supposed manager Kylethe same guy that damaged my car. He took photos and assured me they would contact me. I have called multiple times and got no answers. Drove to store and the new staff said they transferred everyone to Plano. And told me to drive there. Well that's not happening. So he finally reviewed the footage and supposedly forwarded the information to the new district manager. Said the old one was fired. Well 2 weeks more and nothing. They are literally avoiding the situation. DONT TAKE YOUR CAR TO THEM. THEY ARE NOT A BBB ACCREDITED BUSINESS. READ THE REVIEWS ON THE BBB WEBSITE. Always the same story. Lawsuit incoming. The invoice number is 155511. You can find me. Been contacting some news medias as well.

They were fast, friendly, and efficient. There were no pushy up sells for additional services. I…read moregot the full synthetic oil blend for $100. No upcharges like one of their competitors try to do. I highly recommend this location and brand. I have gone to three locations across the metroplex and the service is stellar.

Quick service. They gave me an estimate on replacing pads that was reasonable and completed the job…read morefairly quick.

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

I highly recommend them for your automotive repairs. Their prices were much lower than the…read moredealership and their service was amazing. They were able to work me in quickly and do the repairs in a timely manner.

Inspection service guy was very unfriendly, he looks at my car insurance 05-01-2025 thru…read more09-01-2025. He states- your insurance is expired. I said - No it will auto renew on 09/01/2025. Today is 08/22/2025. He states- It will expire on 09/01/2025, but it's okay.. I'm not going to argue with you.. Why did he say this?‍ No this is not okay! I will take my car somewhere else!!

I have been coming to this location for at least 2 years, and I have had a great experience every…read moretime. They are nice and also quick! My last couple of visits have been even better bc of Chris!!! She has a very kind and warm energy and her smile and professionalism have really made my oil changes more pleasant!! They are my go to hands down!