This place is always a rock solid five stars out of five stars. The staff is friendly, efficient, and polite. They don't try to up sell you on other services. They will simple provide you with recommended services and listen for a simple yes or no. This place is thirty minutes from my house but when it is time for an oil change, this place is where I drive for value. read more

Valvoline Instant Oil Change - Service at its best - Oil Change Stations Near Me - Dallas, Texas

Get yelled at for asking questions here! I've been coming to this Valvoline exclusively for 4 years but I think the management has changed and had a terrible experience here, which shouldn't happen. I asked the bay technician which garage to enter at 9:45am on a Monday and he was sarcastic and dismissive. I was so stunned I voiced my frustration to the manager and the bay tech started yelling at me and called me a "liar" and said "he's trying to step up to me." Like I really have a reason to lie and fight when I go get my oil changed. Embarrassing. There was no movement after 20 minutes and I felt awkward with the angry technician so I left. I came back at 4pm and there was a line 9 cars deep. Something is off here, so after 4 years I'm off to find a new oil change spot. Bummer how a change in staff can make or break who you trust your car with. read more

Drove up and Zale immediately waved for me to pull into garage. First, he checked my car over, then explained what I needed, and told me how I could save money, combined discount with coupon. Perfect oil change needed was accomplished! I will return soon! read more

Valvoline Instant Oil Change - Valvoline Instant Oil Change - Oil Change Stations Near Me - Dallas, Texas

Fast, convenient, professional staff and affordable. Management was present and actively working, great team work and communication.

Professional and straightforward service. The team inspected my car carefully and explained what needed to be fixed without any pressure. The repair was done correctly, and the car feels more stable on the road. Only downside -- the process took a bit longer than planned. Still, a reliable shop overall read more

This place runs like a well oiled machine. I can not remember a time I have left a place after an oil change and not feeling like I was ripped off somehow. Here at Valvoline they have you pull in to the bay and you can wait in your car or their lobby. The team (literally like 5 people) come around and with your help check your lights, wipers, blinkers. I opted to stay in my car so I got to watch these people in action. They yell out stuff to each other and you feel like you're watching a team of chefs making a special dinner. They pulled two air filters from my car, and in the first time in history didn't tell me I needed new ones! They showed me my battery is charged and they showed me the oil line after they were done. Got all my other fluids topped off, and then they went over everything on the computer next to my car to pay. I rolled out of here feeling like a pimp. read more

10/10!!! Super fast and professional! Got an oil change, wiper replaced & cabin filter replaced! Took less than 20 minutes total! Staff is all super friendly and nice!! read more

I waited 90+ minutes for an oil change. They had multiple employees working and I was completely ignored. If you are interested in a place for any time value do not show up to this location. By far the worst experience I've had in the DFW area to the point I downloaded this app to leave a review read more

Valvoline's negligence caused serious engine damage -- and they refused to take responsibility. I went in for a simple oil change. Months later, my engine started smoking on the road. A specialist diagnosed the issue immediately: Valvoline had crushed the oil filter during installation, causing oil to slowly leak and severely damage critical engine components. I filed a claim and sent photos and video evidence. Valvoline stalled for a week while my car sat undriveable. They told me if I approved repairs, they'd deny the claim--then denied it anyway without ever inspecting the car. I was left with towing costs, major repairs, and no vehicle. When I tried to escalate, I was told no one would likely get back to me. The complete lack of accountability and respect was shocking. Avoid Valvoline at all costs. If they damage your vehicle, they will not stand behind their work. You could be left footing a massive repair bill for their mistake. read more

Please make sure you go to this VALVOLINE on ABRAMS!! Listen these gentlemen ABNER, ALEJANDRO, ROGER for going theeeee extra mile! Hands down the BEST SERVICE I have received! I will ONLY BE COMING HERE for future car maintenance. They saw beyond my needs and did exceptional customer service. read more

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I appreciated the fair service and when the oil with the exact thickness wasn't available, I was kept informed of a slightly thicker oil option I could use, and given the pros and cons so I can make an informed decision. I got traditional oil instead of synthetic. They didn't attempt to convince me to upgrade but did encourage me to get synthetic oil for my next oil change in the winter. read more

Friendly and knowledgeable technicians. Great customer service. Luciano and new service technician were both wonderful.

I can see why this location has wonderful reviews. Very attentive. Prompt. Thorough. Good value for money. You can download their app and see the wait time before you plan on driving over. This team made me feel like I was coming into the pit lane for a pit stop. They're on top of everything and super communicative. I was nervous driving over their pit and the tech was so sweet to guide me and offer words of encouragement. If you're in this area they're the one!! read more

No one likes getting their oil change but this crew value my time with a seamless and efficient service. I won't be going anywhere else from here on out. Roderick is the best! He sent me off better than he found me and was the kindest individual. Thank you all!! read more

I went there today to get my oil changed it took a long time than it used to be then the manager came up to me and told me that when they to removed the filter housing it came apart. I told them I dont have that problem before and the manager told me oh sometimes will just happen. One of the staff told me well if the housing is cheap it easily broken i told no its not coz thats still the original housing it was never changed. Then the manager told me were trying to fix it but you have to see a mechanic. He asked me if i know one i said NO he told i know somebody so he give me a number with the managers card. The other staff told me to put on the gas and confirmed theres no leak. I already uneasy about it. I didnt argue anymore coz i know they messed up my car and they're DISHONEST. So i went to Valvoline express at mockingbird to let my car checked and they told they messed up your car and they were not telling the truth coz when we try to get the filter it was so tight then the housing filter came apart and there's leaking. They should be the held responsible for this coz now i need a new one worst part they need to replace it and to be ordered in Japan i don't have a car going to work because of what they did. I did call them back for them to know what they did it turned out that the manager blamed it to the people who helped with the car. Now i have to pay the consequences theyve done i have to pay for the rental for 2 weeks plus the labor and parts need to be ordered in Japan. DONT COME HERE AND LET YOUR CAR MESSES UP ITS NOT WORTH IT! read more

Valvoline Instant Oil Change - Oil filter case - Oil Change Stations Near Me - Dallas, Texas

PLEASE BE ADVISED...the coupon that shows for $10 off is not honored here because, as I was told, they "don't do Yelp". No biggie, ish happens. Normally, I am satisfied when I visit and leave this location, but today I left a little irritated, to say the least. I had my car detailed the evening before getting my oil changed. When I got in my car to leave, I noticed that there was oil on door, both handles (inside and out), my push start button, my gearshift and all over the hood of my car. Everybody has an off day but maybe use latex gloves when adding the oil and then remove them when you prepare to enter a customers car. read more

I used to come to this place and had no problems in the past when I had an ICE car. Went in for an easy inspection so I could renew my tag on my 1 year old car. The guy who did the inspection hated my car and me because it is a Tesla. The guy told me that all Tesla's are unsafe and should not be on the road. He then made me sit in my car for over a half an hour to teach me a lesson because I told him he was wrong when he told me the battery was a danger to the planet because it could not be recycled. Um the entire car is 100% recyclable. This place has the rudest technicians I have ever come across. Do yourself a favor and drive past this place. read more

Great experience, the 3 men I dealt with for the oil change were very friendly and quick with the service - Roderick especially!

We have several One ton Ram trucks and were sold on the Fleet service by the Corporate office. We went three times for service at this location. Manager was very helpful. Had one incident where they didn't change the Fuel and Water filter but took it back to be completed. Was a bit of a hassle. My driver comes in off the road and we have to arrange him to come to Dallas for this service. Well we took it in to this location today and after getting the oil changed, they tell us that they can't complete the service, for us to take it to another location. They had 4 mechanics there and they said they were not strong enough to remove the two filters and to take it to another location. We took it to the one they sent us to and they wanted to charge Almost $400 for the filters and service, we had a FLEET agreement for under $300 for all the services. We wasted a day of our business. our time, and were treated very rudely, unprofessionally. We will never use them again for any of our trucks or personal vehicles. read more

Warning beware!!! do not trust this shop! they recommended a transmission fluid change when my car did not need it, and they used the wrong brand of fluid, damaged my transmission, and denied all responsibility for the repairs! read more

Great friendly service. The techs were amazing and very resourceful. I would definitely recommend this location.

Great turnaround time with employees that are pleasant to work with. Owner was on site and coaching the team. Appears he cares about his employees. Well done. read more

Richard and his team here at Valvoline are absolutely awesome! I came in needing to get a ton of work done and they really did an awesome job! They are very professional and we're able to find a few coupons for the work they completed! I highly recommend Richard and his team! 5 stars!!!! read more

They were very nice and quick. My place to go for my car needs. They always make you feel good about coming to them. Great staff.

We go here to get the state emissions test done for our vehicles each year. You're allow to stay in your car and test is done quickly. Test cost $25.50. read more

This is my 2nd time here and I can't say I'm not impressed. Both time the people have been extremely pleasant to deal with. Special shout out to Mr. O'Shea and Roderick as they were very nice. I work in hospitality and have to deal the service of multiple vehicles every year. I will now bring my business to this location for my personal and work vehicles every time. Really appreciate the service. - Matt read more

Really quick, no upselling, and really nice staff. The prices are great and they always do a good job with whatever I need done. I no longer dread going to get my car looked at or my oil changed! read more

Shout out to Keelon! The guys here are super friendly, clear communication and work efficiently and professionally! Called ahead to let them know I had a discount coupon for checking in on yelp and I think they hook me up with a little bit more which is always nice since I had to get a full synthetic oil change. I also asked them to check something for me in my undercarriage and they were nice enough to take pictures and show me the situation. I enjoyed sitting in my car listening to them shouting out what they were doing and I followed suit when I was ready to roll lol "BAY FOUR OUT!" Pun intended they worked like a well-oiled machine. Also never been to this area and had some time to kill so I hung out at Zoës kitchen nearby (the hummus wasn't as good as I remember at different locations) but it's a cute little neighborhood! Need your car cared for? Stop by! read more

After going to 7 different gas stations and none having working air pumps, I came here on the verge of a breakdown just needing air in my tires and the workers were so nice and helpful!! They did it so quick and for free! One of the guys also told me if ever need anything else to check their site first cause they always have great deals & coupons! They made my entire day:) read more

Great service, in and out for my oil change! They make sure to check your lights, windshield wipers, cabin filter, washer fluid, and some other stuff as well. The gentlemen here are really nice and informative. Roderick was the technician helping me and he went above and beyond! He also did a diagnostic test when he noticed a light on my dash. Definitely will be returning! read more

They are so nice. They all really want to help make you know everything they are doing. I 100% recommend this place.

Good men working hard to get you in and out no contact - express oil change! I been coming here for a year! I enjoyed staying in.my car while they take care of the oil change. Manager is awesome he is always double checking on his worker read more

As a single woman who can sometimes feel insecure in a car maintenance space let me just say this is THE BEST Valvoline in Dallas and maybe even the best oil change spot. The staff are all so respectful, informative and genuinely kind. They have always gone above and beyond to make sure my car is in tip top shape. They've even ordered speciality filters for my small Fiat and helped me with other small maintenance fixes just out of kindness and customer service (changing lightbulbs, checking interior air filter, etc.). Amazing group of people who always make me feel welcome, and keep my car running wonderfully. THANK Y'ALL for being my go to for the last 3 years and many more to come. read more

Supreme customer service from the Service manager, assistant and James! I went in there for an oil change and inspection, was out within 30 minutes. I used to take my car to Take 5 but they didn't have the European oil I needed so I came here instead and WOOLAH! Got a customer for life!! Thanks Anthony( who currently works there)for the referral A1! Top notch! read more

Grade A level service! The staff is very knowledgeable and walks you through any questions/concerns you may have, without trying to nickel & dime you. Roderick in particular was extremely helpful. Highly recommend this location! I'll definitely be coming back for all future services. Quick, efficient & affordable. read more

this is the worst place ever you have to watch what they do to your car because they don't know nothing you asking for tienes que tener cuidado porque no hacen el trabajo que les pides son muy tramposos read more

My car was out of inspection and needed an oil change. In less than an hour, it was complete! The employees were super knowledgeable and friendly. Love these guys. Will always go back! read more

Wish I could give zero stars. I never write Yelp reviews, but my experience was just so horrible that I want to protect others. INCREDIBLY rude workers! read more

Been coming here for years and generally recommend the place. Today's oil change was different. Guy named o'shea sprayed oil over engine and shocker it started smoking. Didnt say anything had to call them out on it when it started smoking. Next same guy starts doing the oil on the car next up while eating a cheeseburger. I'll be back but will ask for someone else if I see that guy again. Deonte spent a half hour cleaning it up for the other guy, so kudos to that employee. read more

I went in on my lunch and they got me in and out in no time. The technicians were very nice and for a 23 yr old woman who knows nothing about cars, they didn't pressure me into buying anything I didn't need. Definitely recommend them!! read more