Convenience is important, so I would often take my car to the Jiffy Lube on Blossom Hill & Santa Teresa for its regular oil changes. Unfortunately, after multiple visits with really poor service, I've decided it's better to drive further away if that's what it takes to get good customer service and not have to worry about being lied to by a business.
Although checking in and the overall time weren't problems, I had multiple situations where the technicians and or person helping at the counter said they did things but didn't. One time, I asked them to make sure they topped off the air in the spare tire. They assured me that it was done, but the tire pressure light told me otherwise.
Another time, I check their website to see if they did smog checks. The website said they did, but when I drove over there, I was told they didn't. Granted, that may not have been a specific issue with this location, but it certainly didn't help.
On another occasion, whoever checked me in made a typo and typed a 9 instead of 8, so my mileage was off by 10k.
The last time I ever went to this location was again due to poor communication, lack of customer service, and outright creepy behavior. I asked them to check the spare tire since my tire pressure light was on. Right after I said that the employee told me his wife had the same car and it was probably because of the spare. Way to mansplain what I just told you, dude!
I had heard the same employee talking to the customer before me saying how he wanted to take care of her just like it was his own car. When it was my turn, he tried to upsell me on a different type of oil than I had been using for years, saying he was just suggesting what he would want for his wife's car for me. Give it a rest!
After my oil change, the air pressure light was still on. They also hadn't vacuumed my car. I was told they didn't vacuum during COVID and that they had checked the spare. The employee tried to tell me that his wife had the same car (AGAIN) and how if the light was on it was probably the sensor itself. Side note--if the light is flashing for a minute first, then it's likely the sensor, but in this case, the light was solid on when I turned on the ignition.
In my disbelief, I literally asked him if all 4 tires and the spare had the correct air pressure. He said yes and that his wife's car...I cut him off from telling me how his wife had the same car again. Instead, I asked him to give me a print out showing what each of the tires were set at. He told me it was on the invoice. As I reviewed the invoice, I noticed it said, 'DECLINED' next to vacuum and that the tires were set to 32 front and back. While I was looking at the invoice, he started checking the air pressure on the tires. I asked him if they were at 32. He admitted that they were not. I pointed out that the invoice said the pressure was 32. He said he would notify the manager about that. I don't trust anything this guy said or that anyone there actually did what the paperwork says they did.
I have not been back to this location since. It is worth driving further away to not be treated with such disrespect, lies, and falsifying documents. I would caution others against the Jiffy Lube on Blossom Hill & Santa Teresa. read more