The website online CLEARLY SHOWS that the service INCLUDES an engine air filter replacement + antifreeze/coolant top off among other services and ONLINE DOES NOT list prices or state that there is an additional cost for these products/services. It literally states "Oil Change" + "inspection of key components" (w/ NO PRICE LISTED OR NOTICE THAT A COST IS REQUIRED IF REPLACEMENT IS NECESSARY ‼‼) + "Check & Fill" + "clean exterior windshield " - which they DID NOT DO They were playing this raunchy rap/spanish music with cuss words often loud enough to hear in the entire outside bay area. THIS LOCATION & MANAGER "SEAN" was rude and disrespectful. DO NOT COME HERE!! read more

Nice location with friendly and fast staff. Just had a basic oil change done but the staff were very communicative and updated me on other items on my car that are in good condition. They even took the time to show me the old oil on my dipstick before changing. This will be my new primary location for the wife and I's cars. Prices are also very fair as with most locations. read more

Leo is the person who helped me out. He was fast and provided excellent service and explained everything in great detail. I got an oil change for high mileage. The whole place provides pretty quick service. The waiting room was full when I got there & everyone was leaving within a five minute time frame of each other. read more

We'll I thought my first Jiffy experience was good but after the oil change my engine light came on. I did a youtube search on "engine light came on after oil change" and found a guy saying watch out for places like Jiffy and suggested to check the MAF hose. Sure enough it was off the connection. Easy fix. You would think that a place like Jiffy, doing thousands of oil changes, would check for that. I guess not. The people there were nice but why the unnecessary stress for something they should know. Oh btw I have a slow oil leak now which was there there before- I hope it was just due to the "tech" dropping the filter and spilling the oil. read more

TERRIBLE SERVICE. DO YOURSELF A FAVOR AND GO ANYWHERE ELSE BUT HERE!!! Workers here are extremely unprofessional. I ended up leaving without my car getting serviced because I waited nearly an hour just waiting in my car for someone to come service it and neither one of the employees had the decency to come check on me and atleast apologize for making me wait longer than what I was told. I WOULD NEVER RECOMMEND YOU TO COME HERE. If I could leave a zero star I would! read more

The service was good, I actually drive 20 mins out of my way to come to this location because of the service but this time was a little different. While I was waiting in the lobby I kept hearing yells and hollering by the service workers. It made me feel a bit nervous because I didn't know why they were yelling. It felt unprofessional and working on cars is such an important job, with the yelling I worry they weren't paying enough attention to what they were doing. I don't want anyone to get in trouble, or face any repercussions, just maybe hear this and think about yelling while working on the cars. I have no complaints about the personal service I received, just while waiting in the lobby. read more

They consistently deliver excellent service while demonstrating exceptional attention to detail and a strong commitment to quality.

My experience here is awful they made me wait over an hour for a part and they said it was still not on the way my car is sitting there with the top off no oil one person says there's oil the other person says there's no oil I am so upset with how they handling things here. They are not prepared..... asked to speak to manager, and was told he was not working today, and cannot locate him. Please avoid this location read more

Service was great. Got an oil change and transmission serviced. The manager Sean was very helpful with all my questions and concerns. will be returning! read more

Prompt courteous service and excellent pricing with no overselling. Quality work done quickly. read more

Christofer was amazing!! I felt very confident getting services here! He explained the difference in brake pads, oils, etc. I highly encourage anyone in the area to get the services done here! Thank you for the professionalism and courtesy! read more

If you aren't white I wouldn't recommend coming here. They prioritize white folks, at least a tall white skinny guy that works here does. I get here all is normally the guy tells me to leave my keys and go inside. I do as he asked, once inside so other white folks get here as I'm sitting inside, the worker proceeds to helping the white folks that go here after me all while he sees me sitting there, I got my brown as up ask them to take my car out. The others workers there (Hispanic) where nice and understanding and just simply apologized, do to there response I feel that it's not the first time something like this happens. Everyone can act and help who they want but I'll be taking my business else where that has proper customer service that is not based on race because that is the only difference between me and the other gentleman that got here after me. read more

Luis and Stephen were great! Very friendly and they serviced my car quickly. Would definitely recommend going here for an oil change!

It's expensive, but the guys here are sound. Good customer service, just don't love the corporate practices. Read everywhere you don't need an engine flush and regret getting it, but again no mirror on the guys working here. read more

I thought I did a review long ago, I've been coming here for years Service is always good. I'm in and out in no time. The technicians are very good. They do a great job here. read more

got oil change, after car has massive oil leak, took it back they said it was transmission fluid( the oil guys don't know what oil is smh) after it was confirmed it was oil they said it's a common malfunction in my kind of car and have still refused to fix it..... horrible place!!! don't go there!! read more

The tall guy with glasses forgot to ask his name he his for Yorba that might help and Steven are so helpful and professional it was nice to have great customer service! I was there two weeks ago on a Monday read more

This is has been my go-to Jiffy Lube since coming to CA. Annually, I'm sat in the waiting room while they service my car, and I've yet to have many complaints about the service. Yes, they'll do the typically thing where they upsell you on things, but they'll easily take no for an answer, and it's never felt pushy. To get decent quality oil with readily available coupons, makes the value of the service worthwhile! Thanks, Christopher, for helping me out today! read more

Miguel was very helpful with helping me understand what was needed for my car and to make educated decisions about the services I needed to be completed. Miguel completed my oil and filter changes within 15-20 minutes. I thought I needed a tire rotation, but he advised it was not necessary. Thank you for your honest work, Miguel! read more

Worst experience ever. Should have just changed my oil myself and checked my fluids. I brought both my car and my daughter's car in and told them to check all the fluids and change the oil. They did the oil.. i think.. but they said our fluids were go to go and that they checked and filled them. my daughter's car over heated and died a week later and my new bmw's light came on two weeks after saying it was low on coolant. just go somewhere else. this place is awful. read more

Whoever did my last oil change did NOT put any new oil in my filter. My car stalled on the freeway and when I had the car looked at, it was brought to my attention that I had NO oil after only a 6 weeks of getting an oil change. I did my due diligence and had the whole car looked at to be sure I had zero leaks. Do NOT go to jiffy lube for oil changes. They will put your lives at risk. read more

Awesome friendly Service. They vacuum, check tire pressure and do a well done job. Will def be coming back to this location.

I was there for a oil change and I ended up leaving because Christopher was rude and dismissive he was on his whole the whole time I will NOT be going back read more

Ive been in desperate need of some maintenance but had no idea where to start. Decided to visit this location and I must say it was the best service I've had in a long time! Christopher was outstanding! He thoroughly examined my vehicle and gave me his recommendations of services needed, (oil change and more) then he kindly explained the different products offered and gave me some budget friendly options too. I asked so many questions but he was very understanding and patient with me, walked me through the whole process. I will definitely be returning to this Jiffy Lube location to get all my routine car maintenance done with Christopher. Thank you Christopher! read more

Saw the tire pressure light on my car come on so I had to make an emergency stop at the nearest Jiffy Lube off the freeway. The technician Christopher was very kind and quick to help. Would recommend this place to anyone in need of knowledgeable and fast service read more

First of all, the youngsters that worked there need to get more schooling by a veteran. They took 10 pounds of pressure out of my tires, each one, the tires I have on my car. been on my car for over 4 years now. There's a reason why it's because I take care of them. Oh yeah, so I made him put back 50 psi in my tires, each one. And both technicians, try to give me some schooling, i got over 35 years. OTR,24 HR.MOBIL ROAD COMMERCIAL TRUCK, TIRES AND PASSENGER. I'M THINKING ABOUT APPLYING THERE. TO SCHOOL, THESE KIDS read more

I arrive first for services on my car, but because a customer took the 2nd lane before I could the manager wanted me to wait for another car. I said that's not right I was here first you services my car first. The manager kept saying it's there policy to service cars in lane order. That's bullshit service for a loyal customer. That's not right and I'm never going there again. May 23 4:10 read more

This review is in regard to the Jiffy Lube facility in Santa Ana off of Tustin Ave. I took my Chevy Silverado in for an oil change around November of 2022. Since then I have seen drips of oil in my driveway which I assumed was due to the age of my truck (2006). It wasn't until yesterday (6 months later) that I look under the truck and see oil dripping from the oil filter. I turned it clockwise a full turn before it was snug, and then another quarter turn to tighten it. I can't believe the technician did not bother to tighten my fuel filter. Being that I don't drive it often, it did not become an issue, just an annoyance because I was cleaning the driveway whenever I saw a stain. When I opened the hood to check the oil level, I noticed that the air filter box was unfastened and open to atmosphere. Avoid this location! read more

I showed up 20 minutes before closing on Christmas Eve and they still took me in. Fastest oil change I have ever had done and David still took the time to tell me how I can return for the other services they offer. I truly appreciate them for taking my car in last minute right before the holidays as I'm sure they wanted to get home to their families. read more

Drove 50 miles to this place to get my car inspection for Uber. This place is supposed to close at 6 p.m. on Saturdays. I came at 4:30 p.m. and they told me they are closing down in 15 minutes and cant help me, besides the staff was being rude to me. Below is the screenshot from the Uber website saying that this place closes at 6 p.m. on Saturdays. If you guys want to get your cars inspected for Uber go somewhere else read more

Jiffy Lube Oil Change - Jiffy lube's hours - Auto Repair Near Me - Santa Ana, California

Excellent service here, Miguel my representative was beyond helpful. Will recommend friends and family here!

Great service and value!... Professional, knowledgeable and friendly staff... I would definitely recommend this JL to family and friends... read more

The context needed for this review is in the review I have attached that I just left for the Jiffy Lube location at 433 W Katella Avenue, Orange. Highly recommend this location, the employee that helped me greeted me kindly, was friendly and affable the whole time, and the whole process was very smooth and efficient. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Santa Ana, California

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Overall - great place and great customer service albeit there were some other customers that was very...entitled. I came in for an oil change because Subaru couldn't accommodate my schedule. Jiffy Lube got me in and out within 50 minutes. I'd definitely come again. read more

Stopped by on a Monday at 10:00am and had no wait. Took an hour but also had other work done that saved me HUNDREDS of dollars by getting it all done here instead of at the dealership. Andrew was awesome! He explained everything and answered all my questions. Ivan was great about fixing my invoice because I forgot to add the $12 off from the Yelp check in. It took a few attempts but he made it happen! Anyone else would've gotten frustrated but he was great! Can I just mention the unisex restrooms were SO CLEAN!! Woot! Woot! Thanks so much! I'll be back again! read more

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DO NOT take your vehicle to this Jiffy Lube to get the vehicle inspection. They charge $40, opposed to the $23 that is listed. The manager was also rude. Avoid them like the plague and go elsewhere. UPDATE: Spoke a rep of Jiffy Lube. The rep informed me that they understand it is neither their fault or mine that the inspection price listed in the Uber app for drivers was an old price. I then spoke with the actual manager (it was the assistant manager that was rude to me). The manager honored the $23 price and sincerely apologize for what I went through. That just shows that they do have good customer service, and strive to be on the customer side. So now I do give them a thumbs up and promote them, at least this location. read more

Nesesitan mejor servicio al cliente muy rudos . Espere como 5 minutos para que me preguntaran que deseaba. Despues de eso me dicen que tengo que esperar 20 minutos tan solo por ver si nesecitaba aceite . read more

Had to get my oil changed and people are always raving about how good Jiffy Lube is when it comes to value so I gave it a shot & to my surprise it came out to $170 for a simple oil-change? Service was fast. In a rush, no time to go elsewhere but still. $170 seems criminal. read more

Always a quick and reliable services here at Jiffy Lube! On this particular day, we were greeted by Bravo. Off the bat, he was very welcoming and ready to get our services checked off our errands list and get us back on the road. We got an oil change and tire rotation. This took maybe 30-45 min since they had other vehicles in the bay. If you have a provided email with Jiffy Lube, you do get coupon and discount deals for their services via email so definitely make sure you have it set up with them! They also have a Jiffy Lube app to log all services and keep you on track! If you do have a coupon that you would like to use, I suggest printing it out prior to your visit and present the coupon as you are greeted. That way they are aware of what service(s) you are buying and of the coupon so that they can provide the correct estimate. read more

I will forever come to this location! They serviced me very quickly, and explained in detail what my car needed and why. Everyone working was so kind and helpful. Miguel and Kevin were very attentive and welcoming. Kenny and Jessie helped with my car as well and were very helpful. Thank you all so much! read more