Terrible customer service!!! Drop vehicle off at 4pm for oil change & tire rotation and break check. We were told that the vehicles will be done in a few hours before closing time of 7pm. Received repair phone call at 5:20 informing us that some repairs was ergent and needed approval which we did and informed us it will be done today and will receive a phone to come pick up when ready & completed. We initiated a phone call to store at 6:59 to check the status and person who answered (Brian) was incompetent of the vehicle and information about the business let along what his manager name is , when we ask to speak to a manger he said he didn't know who that was ! Crazy how a million company has no chain of command. Never returning to pep boys !!!!! read more

Pep Boys - Auto Repair Near Me - Orange, California

Wasted my day and my money -- Unprofessional communication Rating: or I am extremely disappointed with the service (or lack thereof) I received here today. I dropped my vehicle off early in the morning for an alignment. The manager informed me that a shop vehicle was currently on the rack but that my car would be next. I never received a single update or phone call. After waiting four hours, I finally called them myself, only to be told they wouldn't be able to get to it at all today. Their "solution" was for me to leave my car overnight. As someone who isn't from this area, that isn't a simple request. I wasted money on Uber rides back and forth for absolutely nothing. If they knew the shop vehicle was going to take all day, they should have been professional enough to call me so I didn't waste my time and money. Total lack of communication and respect for the customer's schedule. read more

I'd like to extend my sincere appreciation to Diego at Pep Boys for his outstanding service during my ride share vehicle inspection. From start to finish, he was professional, courteous, and highly attentive. Diego took the time to explain the process thoroughly, ensured all documentation was accurate, and made the experience efficient and stress-free. His friendly demeanor and attention to detail truly stood out and reflected a high level of customer care. It's refreshing to encounter someone who takes such pride in their work and treats every customer with genuine respect. Thank you, Diego, for your exceptional service -- you represent Pep Boys with excellence. read more

I scheduled my appointment online requesting an oil change, brake check, and tire rotation. After dropping off my vehicle, I walked over to stored near by and received a call about an hour later saying it was ready. When I returned, I asked if the brakes had been checked and was told they had not. I also asked about the tire rotation and was told it wasn't done because I didn't verbally request it at drop-off, even though those services were clearly included in my online appointment. As a result, I had to wait an additional hour for the brake check and tire rotation to be completed. When I arrived, I provided my name and was told everything was set, so I'm confused about the purpose of entering service details online if they aren't reviewed or followed. Customer service used to be much better at Pep Boys, so this experience was disappointing. Additionally, I was charged $180 for the oil change. For comparison, I contacted a Chevy dealership and was quoted $98 for the same service. I would recommend shopping around. read more

I usually don't write reviews, but this experience pushed me to. I brought my car in on Sunday for an oil change and a skid plate repair. Dave told me he would follow up with me, but I ended up having to call three different times just to get an update. On top of that, they didn't even have the correct phone number on file. Because of this, I could have had the skid plate repaired much sooner. The service was unprofessional and a complete waste of time. If you say you're going to follow up with a customer, then follow through. Now I have to rearrange my schedule because Pep Boys couldn't handle something simple. What a joke read more

Took my car in for inspection after driving over something on the freeway with no appointment on a Saturday afternoon. Store Manager Daniel and employee Diego were very kind and helpful! They got me in and out of there under an hour and now I have peace of mind for the long drive home! Highly recommend this location for reasonably priced repairs. read more

take a little pride in your workplace and make sure you are cleaning after yourself especially if you are working on others peoples vehicles. Went in for an oil change and my seat my steering wheel was dirty. Amount other parts of the car... when I picked it up. I made an appointment and I even requested for them to rotate my tires and set them at a certain psi, but It was done read more

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Setup on-line appointment on Wed 7/30/25 for AC check at Orange Store. Arrived on Thursday 7/31/25 on-time and was told AC tech was out sick and nobody notified me before coming into the store. I asked which other near by could check my car. David made a call Anaheim Hills Pep Boys and said they could take me right away. I rushed over and upon arriving was told that NO, they were backed logged and I would have to way til later in the afternoon. I called the Orange store, spoke to the assistant manager and all he could do was to apologized. Look one mistake maybe but two mistakes and my wasted time, not good. Yes I have shared my experience with Pep Boys corporate. read more

I went in to have my rear brakes done, but ending up having the rotors done, front brakes / rotors and 4 new tires. Got a great price going out the door w/brakes coupon + Cooper tires sale! The guys are very nice, but the wait time was way too long! 4 hrs + too long! If you want to have your car done, I would totally recommend this place! read more

I had a slow leak and went in thinking I was going to have to buy a new tire. I picked out the tire with the guy at the front, thinking we'd have to order it. Instead of having me order the almost $400 tire, they told me they could patch the existing tire for almost nothing, which I had them do. They easily could've made a lot more money off of me buying the new tire but chose to be honest instead, which I greatly respect. read more

Pep Boys - Waiting area - Auto Repair Near Me - Orange, California

I went to yorba linda location and they basically stole my money . and did not the service . they lye about my car needed service . change oil and filters when did not they refuse to show me the old parts and adjusted the milage and I called to collect the money I paid and they never did offer any solución be aware the persona there are very rude and disrespectful. Ill never go back shame of you pep boys yorba linda . read more

They are not organized and do not deliver on their promises. I was told the work would take 1 hour and then 2 1/2 hours and now it has been 5 hours and they say my vehicle won't be ready for another hour. The job was to put 2 tires in and alignment only. I asked what happened and they said they got busy. I had an appointment, they should prioritize and manage their appointments and deliver in the time frame they are quoting. I am very disappointed. Would not recommend. read more

Diego provides authentic, much needed customer service! they really try to help their customers at affordable pricing.

Why make an appointment for first appt n the morning 8am if you're still backed up from the night before and not able to start work on the car till an hour later read more

I want to thank both Ron & Diego for the great service my family received during our visit to replace rear brakes. I am retired disabled veteran and recently laid off. Money is tight. Due to a not so nice visit at another Pep Boys, we were steered to the 215 Katella Pep Boys. We appreciate the quoted price and the service rendered. We will return for other car repairs! read more

So so so grateful for Diego, had the most stressful day and he took the best care of us. Not only were they able to stay open late to get everything done, he was so kind and calm read more

This location always requires appointments ok it's understandable. But if you make an early appointment at 8am your car wont be in the bay until 9-915 the employees arrive late and by the time they open the door and check you in it's past your time. So you can't schedule other appointments because you will be late. The employees could be a little more customer service oriented. read more

If I could, I'd give 0 stars *for the company overall*. The one star is honestly for the shop personnel that I've interacted with during my last few visits, having been very kind and professional. However, Pep Boys policies seem to keep changing in ways that now hinder me from getting services done that the company has had no issue providing in the past. read more

I had to come here because I had a rental car that needed new batteries in BOTH the keys. The place was pretty busy, but the tech that helped me at the desk, Diego, was pleasant and friendly to everyone who was waiting. It took a while but he talked to me while I waited, explaining what was taking so long. I appreciated the good customer service I received. read more

Took my car for an oil change this morning. Got to my appointment 15 minutes early but for some reason it took them over 2 hours when it usually takes 1.5 hours if I tell them that I'm going to wait in the store. Got a call from them 1.5 hours into being there asking if I was planning on bringing in my car for my appointment???? That's not the worst part. They told me I had a nail in my front left tire but I chose not to have them fix it because I had to go somewhere. Went straight to a trusted tire place afterwards that. They checked my front left tire and found no nail or leak. Hmmm . Called pep boys from the tire place to ask which tire they claim had a nail and they said front right. Tire guy checked it and guess what? No nail no leak. Moral of the story if this Pep boys tell you there is something wrong with your car that you didn't plan on fixing there either have them show you or get a second opinion. Bunch of liars. Just trying to sell me tires when I don't even need them read more

Worst service ever , I got there first and leaves me for last to tell me . My oil change was not authorized yet and he didn't want me to just sit and wait. For God sakes is a fleet account that they have a contract with . But the other lady said they said it will be approve and he took care of her without approval. of course oil change and 4 tires. Same fleet account by the way. I know how fleet accounts work . I work in a Body Shop. read more

The best place employers very nice very helpful and they get your car on time I really recommend this place And cheap and always they give u coupons read more

Diego at Pep Boys was above and beyond. He took care of me and was on top of the dealing w pre paid maintenance company I had my 2016 Tahoe with. I came here for an oil change and tire rotation. It was easy and quick. No trying to overdose me anything etc. read more

I love the guys at this location because they're always honest and professional. They do outstanding work for a reasonable price.

Needed a battery replaced and Pep Boys was able to change it within an hour. I wish I could remember the service advisor's name (younger with glasses) who helped because he was fabulous. I hate dealing with car stuff and he made it so easy and convenient. Because of his service I will def be back for car needs. read more

I would give zero star if I could. Please AVOID this location at all cost. I went there to change the 4 tires, paid for Cooper and guess what...they installed Kumho tires which is cheaper than what I had paid for without my consent. I totally trusted them to the point that I didn't even check the tires they installed before driving off. Because who would have thought Pep boys make that kind of mistake?? Lesson learned! Never trust Pep Boys! Another negative point, they don't honor their own online deals, so be aware! Website states free installation which includes wheel balancing, mounting for the tires that I bought but they charged me $95. When we brought it up, they said it's online promo. There is nowhere on the website says that it works only for online order. Please save your time and energy by bringing your business elsewhere. read more

Pep Boys - 109.49 per tire with free installation - Auto Repair Near Me - Orange, California

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Technicians at pepboys left the negative terminal of my battery disconnected and left my battery bracket off my battery and let me drive home. They advised that my battery was not in working condition(5/15 condition) and needed to be replaced but didn't have my battery. I had my battery analyzed at a professional vehicle battery shop the next day and they advised that my battery was in new condition. Pep boys advised that my axle boot was torn and needed to be replaced. Upon my own inspection, there was no tear or leak in the axle boot. Overall, they lied to attempt to make money off of me and left my vehicle in an unsafe condition to drive home. read more

If I could give negative stars I would. A 2018 q5 Audi was taken in for an oil change at which point the technician mistakenly drained the transmission fluid instead of the engine oil then had to keep the car over night as they did not have the correct fluid to refill their mistake. They also did not have the ability to give a rental car at this point. After being out a car for a day they called and stated car was ready and sincerely apologized for mistake. Week later the car went into limp mode disabling the car. Pepboys was called again and they stated to tow directly to Audi as they did not have ability to fix the issue. Upon receipt of vehicle the dealer stated that the transmission drain plug had a slight leak that went undetected and lost a few quarts of fluid. His triggering the computer to limp the car to safety. Pepboys insisted car be towed to the dealer from the get go and now that the car is fixed refused to pay the 1k bill to the dealer for their mistake. Instead want a claim filled out and filed with corporate. This is not the kind of service one would expect when a service place MISTAKENLY drains a system in which they had ZERO business draining in the first place. Mind you previous was in the loop and communicated with daily while the car was into at the dealer for 1 week. So here we are out of a car for 1 week, out of $1,000 for repairs that should have never been needed in the first place and have to spend hours chasing pepboys in circles to try and get reimbursed....mind you this car has 39k miles and is extremely well taken care of. At least it was until pepboys put their hands on it. DO NOT SERVICE CAR HERE. TAKE ELSEWHERE!!!! read more

Diego is the man. I'm a fleet manager at a local ground transportation company and use pepboys for certain vehicles within my fleet. Great work, will continue business. read more

Got there for a 10am appointment I was told by Diego that it would be 1 and half service time. Waited till 1pm and the car was still at the place where I left it Went to customer service to see what was up the person said that they were waiting on something (most likely a lie) asked how long it would take he said that he didn't know That wasn't an answer that I wanted to hear Told them that they messed up and left They don't get a rating because they don't deserve one read more

"Still had to air up my own tire" Went for a Black Friday tire deal and made appointment for 1 pm. Got the most robotic person behind the counter telling me it would still take 3 hours. No choice but to wait. 4:30 rolls around as I'm leaving my tire pressure light goes on. Yep, one of the tires was low. Aired my own tires because I was in a rush to do an errand before something else closed. Fast forward 3 days, now we have a flat/slow leak. Had to air up from almost nothing yesterday. Took in and 90 minutes later find out it was a improperly installed valve. YOU HAD THREE HOURS TO DO IT RIGHT! The quality and service of this place has gone to crap since the auto parts store portion was bought out. Avoid this place at all costs. read more

I started off with poor review, but after professional intervention via their customer service 'contactus' portal and a few phone calls from Pep Boys -- my matter was resolved. In other words, I got enough answers to make my own decision about the car. What had happened in my case was miscommunication regarding an unavailable part. I had left my vehicle there all day and it was not repaired. I was told to bring it back the following day, which I did. Then the communication dropped off. And my car was undrivable. Naturally I found the lack of communication to be galling, especially at their prices. Don't get me wrong, the staff is well-mannered and courteous. Their equipment appears to be state-of-the-art. But they are pricey in my humble opinion. A Check Engine Light diagnosis while they are under the hood will cost you. However a complete diagnosis of the Brakes appears to be free, and brakes are extremely important. And again, their equipment and their tires appears to be very modern. And a major Auto Parts company is conveniently next door to this Pep Boys location. read more

Booked an appointment, and when I showed up, they said they didn't have any technicians available. Maybe because it was an hour before they closed, but still lame. read more

TERRIBLE EXPERIENCE and extremely frustrated. I arrived at 5:30 to get two new tires right outside the service center. Humberto, apparently the manager, approached my car asking what I needed. I responded saying I needed two new tires. He left and was just staring at the walls. I patiently waited in my car for 30 minutes thinking he might be waiting on something and he never came back. I proceeded to walk in and he said there was no one to service my car anymore since so much time had gone by. I told him I had been there for 45 minutes WAITING for someone to service my car and he said he couldn't do anything about it. I never leave bad reviews but this was not okay to just waste someone's time knowing that eventually there will be no time left to do a service. He could have told me right away that no one can service instead of wasting my time. read more

I came here to do oil service and the people who work at jiffy lube are pretty friendly, cool, easy communicative! My company love this Place. Work service Awesome! Thank to Abraham for making my day easy read more

Pep Boys - Oil service at jiffy lube! - Auto Repair Near Me - Orange, California

My wife had an issue with her Air Conditioning, took it into the shop. Was told it wasn't the actual A/C Compressor, but the sensor switch. Left her car with them over the weekend. Part was ordered, we took it home in the meantime. Coolant started leaking. Took it in for sensor switch install and coolant investigation. Spoke with a handful of people, parts were ordered. Called to check in on our own, "Audi forgot this..." "It's extra cost." "We thought we had everything..." "Audi forgot this..." "Extra cost here..." "Sensor switch failed, need to replace your A/C compressor" We spent $800 on the sensor switch. And another $1,600 on the coolant repairs. A/C doesn't work still... not coming back at all. read more

So stopped by in the spur of the moment since my tire gauge indicator went on. I was looking all over the place for something that was open late. When I first got there, I walked into the store and walked up to the Service desk to check in and the two guys there were talking amongst each other ignoring me. I thought that they would stop and greet me but they didn't. I gave them the benefit of the doubt and continued to be patient but nothing. I wanted to walk out but I had to get my tire checked. It wasn't till almost 3 minutes past when the guys were like "Oh, do you need help miss?" I told them what was going on and they told me to drive to the inspection area 1 and someone will help me there. The girl who checked my tires did everything quick and placed air in each of my tires. She didn't check the inside of my door to see the specifics and just told me to come back if light doesn't go off. Definitely not a good impression and very unhappy with service so I decided to go elsewhere. read more

Diego, Daniel, and the other staff members are super professional, polite, and from my experience honest. Came in last minute on a Friday. They did what they said they would and I'm back on the road. Couldn't be more pleased. read more

I needed 3 new windshield wipers for my Rav4 . I walked in and immediately was greeted by Chris. Friendly and outgoing. We talked Angels and Ducks! He quickly found what kind of wipers I needed and rang me up. Told me to pull my car up to a Bay and was there waiting as I did. Within 5-7 minutes they were on my car and I was ready to roll. Thank you Chris!! You are the perfect example of what customer service should be! I wish you much success in your life! read more

They don't wanna help you out Just like the reviews say. Always trust the 1 star reviews because they are pretty accurate. They are lacking on techs that can actually work on cars on the weekends, they say to come back on Monday. I guess I'll be driving to another pep boys and see what info they wanna feed me over there before going to an actual dealer read more