Took my car in for an oil change bc my indicator light came on. They showed my dip stick and all I need was a top off which was free and some coolant. They could've easily just done the oil change for full price but they did the right thing. Really great service. read more

Attentive personnel with attention. To detail and to making sure I get a good price and excellent t service. Always get a coupon in my email for the next time read more

Disappointing. I went in for an oil change and they told me I needed: new windshield wipers, brakes, and coolant. When I asked to see my windshield wipers they were fine. When I started asking about my brakes the story was suddenly flipped to "We can't do that today" but your brakes are okay. Also, they conveniently ran out of coolant they said I needed. I took it to another place and the brakes were fine. The coolant system was fine. The windshield wipers were also fine. It should also be mentioned that they wanted close to 40$ for the windshield wipers. Truly disappointing experience at this Jiffy Lube. Time to find some other business that won't try to screw coming and going. I have been a customer here for many years and won't be returning. read more

#suck so bad they didn't have the parts needed to fix the car on hand so they ordered them and the delivery took 2hours just for the part to be put in wrong read more

Don't stand by their quotes, steals phone and then calls cops when you complain about what they are charging. Don't waste your time or money

I totally appreciate the service that's provided at this Jiffy Lube location. The staff is always personable as well as informative. Xavier was super nice and had given me an estimate on some work that is suggested. He printed out the estimate--and highlighted the necessary work--as well as the total cost. I appreciate being informed ahead of time so that I know what the bottom dollar is as well as, knowing that what was quoted is what it will cost me. read more

Best place to get my car inspection at. Quick, lower price than most and accurate I had no wait and was in and out within approximately 10 minutes. Clean station and work area. I was treated kindly by staff. read more

This place is a joke. Stay clear if getting any sort of automotive service here. The techs are useless and so is the manager. I waited over an hour to have my inspection completed only for the tech Mary to fail my vehicle for a partial frayed seatbelt. By the by it functions properly. Avoid the headache and the wait time. Go somewhere else. read more

Always frustrating when the try to overcharge you and up sell you on unneeded work. This place is a scam shop.

Absolutely fantastic! We just moved into the area recently from more Central San Antonio and I'm so happy we found this place. From start to finish, everybody was very professional, very thorough and was just an overall excellent experience! I was immediately greeted as soon as my car came around by a very kind and courteous young man. The lady in charge, as well as the staff she was directing, kept me informed during the whole process and even noticed a few things that most oil changing places would have missed such as a small nail in my tire! I truly appreciated that attention to detail. The overall appearance of the shop was very clean on the outside and surprisingly very clean on the inside. Everything looked well maintained and organized which can be rare in busy places like this. read more

Always quick and courteous service. However, I must complain about their PRICES! An oil change is now $40!!!! They will wipe down the outside of your windows and mirrors with a dirty rag and top off SOME of your fluids for you. Antifreeze/coolant is NOT included in the top off - they ask $8 to top it off. I think you can get a gallon of premixed fluid for that price or less! If you are going there for a state inspection make sure you check your blinkers, headlights, brake lights, and windshield wipers before you go. Bulb replacements are $7-$14 and wiper blades are $18 -$20. I guarantee that they will find a tear in your wiper blades and you will fail the inspection. It happened to me and also the next guy in line. DO NOT buy any replacement parts from them - save some coin and do it yourself. Luckily, I had new wiper blades at home so I went home, replaced them and came back and waited another 20 minutes for the re-inspection. I really think I am going to find another place to do my oil changes and state inspections in the future. read more

Jiffy Lube - Oil Change Stations Near Me - Universal City, Texas

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Clearly not happy to be open until 7pm. Don't arrive after 6pm (despite the posted hours) or you'll be given some seriously off putting "customer service". If you don't want to be there, just don't be. read more

NEVER DO BUSINESS WITH THESE BUMS! You go in for an oil change and they charge you for everything else they said "you needed" I beat up a person at a jiffy lube for overcharging me and holding my car keys. Let's say they not gonna do that again! Lol read more

Rude, and slow. And over charged me. Then when approached them about the overcharge, they gave me some bullshit excuse

Awful services, 849$ for brakes that's CRAZY. The people here are scammers... better off going to a regular mechanic.

When I tell you jiffy lube hires the best people I mean it! I don't get my oil change or anything anywhere else but here everyone's so nice I love it ! The people at this location are amazing AND so sweet ! THANK YOU read more

Had me in and out with no issues even though they didn't have a lot of people. They told me what I need to look out for without being pushy or talking down to me. read more

I have been going there for years and today they wanted me to go get my own filter and come back!! Give me a break! You have 6 emply6with 3 cars and you cant go get your own parts!! I pay 140.00 for my oil change! Lazy, bad customer service! read more

The service here and the workers are super professional and awesome will be servicing my cars here now ! Also very appreciative of the military discount. Fernando in particular went above and beyond to make sure my vehicle was perfect!!! read more

Very disappointed in the very poor service I received. I've been using this station for years and always received outstanding service. I received no greeting when I arrived and received no estimate of wait time for a vehicle inspection. I waited in my truck for 30 minutes and the line barely moved. I went into the garage to see what was happening. Two employees were working on a vehicle and all the others (approximately 4) were BSing and gave me attitude when inquiring about what was happening with the inspections since no one was working on the vehicles in line. I turned around and left, never to return. A total waste of time. I went to Take 5 Oil Change and was in and out in five minutes and received excellent service; my new oil change garage! read more

They couldn't change the oil in my vehicle because they didn't have the oil filter tool they needed. They had the filter, however not the tool!! This was due to poor management and not the fault of an employee or the franchise. District manager AJ should be held accountable. I've tried contacting him, but of course, I get no response. Therefore, be warned... they CANNOT service Audi, Volvo, and/or all foreign vehicles! read more

From the moment I left my car I felt very safe, and cared for. The employee walked me to the waiting room and announced that there were customers on the floor. This last bit was especially important for me because my 5 year-old daughter was right behind me and there's an awful lot of equipment in there that can do some harm. The waiting room was nice and cozy and the coffee was hot. I thought it would take a long time with the amount of customers present, but I was in and out in under 10 minutes. Highly recommend this if you're looking for a place to inspect your vehicle; and for only $7!! read more

Best place I'be been to. The employees really care about you and want what's best for your vehicle, I came in requesting an oil change and replacement of my air filter. They recommended the oil change but not the air filter change, apparently I have a K&N and didn't realize I can remove it and clean it myself, these employees are truly genuine, and honest! Great service 5 stars! Keep up the great work y'all! read more

Jiffy Lube - Oil Change Stations Near Me - Universal City, Texas

I thought this was the one my husband took my car to. I was wrong. Andy was so helpful and nice when I called I drove 20 minutes out of my way (past Atleast 1 other jiffy lube in the process) to come here. Needed oil change and inspection. Price was good and everyone was just as nice when I got there was as Andy was on the phone. There were people in front of me and I was still in and out timely. Will definitely come back here and see them read more

Needed an inspection but didn't want to wait forever. Super fast customer service & was out of the shop in less than 15 minutes. Awesome service! read more

I've been a loyal customer at store# 3753 in Spring Branch since it opened it's doors and have always been impressed with the service and customer service. Unfortunately, such was not the case yesterday, 4/13/21when I brought my truck in for a safety inspection. It seems a new manager ( Michael R.) has been transferred to this location from another store. This person needs a good deal more training and some intensive supervision if he is going to be successful as a team leader. Please understand that the shop was not excessively busy during my visit, so this can not justify my totally unsatisfactory experience. I will not go into specific details online out of respect for Jiffy Lube, however, I would like to discuss this matter privately. Please contact me @ r2abbotts@yahoo.com. It is my hope that some much needed changes will occur before too many other customers drive away with the same negative impressions as me.Thanks, looking forward to speaking with you. read more

I was told to contact Mark the District manager. I called him and explained everything that happened.. Markg@alliedlube.com said he would look into it, then he never responded to my text messages, phone calls, voicemails, emails. Shows you what kind of scam operation they've got going on here! Be careful with this place, they drop oil on the floor behind youur vehicle and claim it's transmission fluid!! I said, well it's right behind my tires, wouldn't my tire have run over it if that really came from my car?? You are warned! read more

I came in 9am Friday morning Nov 4 2021 to get my inspection done on my vehicle. While I sat in my truck to get the inspection I watched a "tech" pull a car into one of the bays at a higher than safe speed then abruptly stop. The car actually bounced over the ramps inside. A few minutes later a "tech" came over to me and asked for my insurance and for me to step out so he could pull my truck into the bay. I told him I prefer to pull it in myself. I explained what I just saw with the other vehicle and again said I'd pull it in. The "tech" told me if I don't like it I could leave. I left without hesitation. If your going to treat someone's vehicle that way and then talk to a customer like that then you aren't getting my business. There are plenty of these little oil change/inspection stations on Pat Booker Rd. I won't be going back to this one and if you've read this you probably shouldn't either. read more

There's a Keurig and supplies in the waiting room - nice touch, in lieu of candles and flowers and such and whatnot, since I feel like I just paid an exorbitant hourly charge to get bent over. I requested the oil change, v synthetic, and was quoted $79.99. A reminder that I *really* need to buy a book, Hit up the YouTube, whatever it takes and learn to complete this junk myself, but a pretty standard unsurprising figure nonetheless. Long story a little shorter, my main issue comes from the up selling tactics they use as soon as the car is pulled into the bay. ... "OK, ladybrained creature. ..look at this atrocious air filter! It's BAD.. (pushes almost entirely stark white air filter thingie toward me)...imagine how poorly your engine performs when it can't get enough clean air, and how much excess gas you use because of it ...can't believe you haven't been stranded by that already, but to prevent you from being stranded on the way home - you don't want that, do you? ?! - , we absolutely need to go ahead and make that change now. " No, I'm fine thanks. It looks good, and I'll do it myself in a few months if necessary. And I have USAA roadside assistance - the risk of imminent air filter catastrophe is one in totally comfortable with. Can we get that oil change started now please? (Shove a dipstick toward my face ) "Here, you smell that burny smell? ? We *really * need to change your power steering fluid. Did you drive in a completely straight line to get here or something? ? Amazing that your car still starts at all, given fluid that's as bad as yours is! " (I consider, because it really does smell burny, and I don't think it should, and I like curvy Hill Country Roads and not having to use elbow grease to stay on them and avoid a "Toonces, noooooo!!" type moment) "Go ahead and let me change that fluid for you. ..generally it costs $100, but if you say yes RIGHT NOW, *for you* I'll knock $25 off and do it for the low low price of $75. This offer disappears in 5....4....3..." NOPE. Might have been a legit need I had, but the used car sales tactics totally ruined the moment. And the sale. I'll look into it otherwise and elsewhere, thanks. I can haz Oil change now plz?? Not yettt.... Closing act is the best part lol. "Dang ma'am, it looks like we haven't serviced your alphabet soup (ASC-LMNO-PDQ) since. ..gasp...June of 2014!! Let's go ahead and do that before terribleness ensues!" (Me: what is that? ) (...and I exaggerate not about his reply. ..this is seriously what he said lol) "It's *important* . It hasn't been addressed since last June. Let's go ahead and take care of that now. (But what IS the ASC-LMNO-PDQ??) "Oh...it's. .. (points at date next to alphabet soup on nearby computer screen) important, and definitely in need of service. I...ummm. .. (mumbles )I don't know. But we really should go ahead and take care of that now. " HAHAHA! I really should have just asked for my keys and left at that point. But I didn't. Sigh. I think they sensed the mental checkout on its way though, finally jettisoned the extraneous sales pitch, and got down to business. At eff'n LAST i got the requested oil change, paid an additional $20 for "extra oil " that no one told me they would be using, and made my way home. My car is vacuumed super nicely, and windows are extra clean now though. Clean enough to see that my inspection sticker is about to expire, and my windshield wipers are a shitstorm of awfulness. ..sales team should have opened with *that* and closed the add-on sale. read more

10-15 minute oil change. How does Walmart take 45 mins to an hour? I never got that. Anyway, Jiffy Lube first tried selling me new in-cabin and air filters. Thanks for your concern, but I don't like the attempt to sell me anything other than what I'm there for. The guy was quick to talk, all business, and don't really care to be friendly. That's fine. My $20 (that's with a coupon. Regular price was $40= pricey) oil change ended up being ~$28 cuz the $8 labor charge. $8 for 15 minutes.....must be nice. I hate it when they sneak in charges like that. Grrr. 2 stars for the speedy service. That's it. read more

Service provided by Mario H. and Angel M. was professional, timely, and informative. They are excellent representatives for the Jiffy Lube on Pat Booker in Live Oak, TX. The employees at this location have always been knowledgeable, caring, and professional. They always advise or recommend extra services but they never try to "hard sell" you. I greatly appreciate this and therefore drive by several locations to come to their location. It is also nice to be recognized when you come back. read more

I don't know if this is how all Jiffy Lubes are supposed to operate, but this is how they should all operate. A lot of teamwork, very professional, and they do great cross sales without being pushy! First time I've used this business but definitely not the last if this is what I can expect! read more

One of the few places around that does horse trailer state inspections, without an appointment. They were fast and friendly! Will definitely be back! read more

Great, fast service. Very CLEAN and neat inside. Nice and cool, too. Got tires rotated and synthetic oil change. Very nice manager.

Getting proper customer service! Unlike at Express Lube. Will definitely come back here again. read more

I stopped into the JL on Pat Booker in Universal City, they were able to take my car straight in to a bay. I told the technician I needed my oil and filter change, and I needed my tires checked my tire pressure low light was on. Upon completion of the job, the mileage on the paperwork was wrong, the sticker as to when my next oil change should be was not replaced, and my tire low light was still on. The technician prepared the sticker for my windshield and had to redo it with the correct future mileage. The tires he insisted were filled, and I just needed to drive the car. I drove over 20 miles with no change in my tire low light, so today took my car to a tire dealership all tires were at 29 psi. I'm very sure they were not checked last night. JL, You have lost our business. read more

They are fast about doing oil changes and good about checking all filters. But not always best at telling what is wrong with your car. My a/c would make noise and the guy that did my oil change said the fan was lose. But when I went to check myself the fan was perfectly fine. It was the a/c motor. read more

Worse experience ever and I will never go back. Took my vehicle that I drive once a year for an inspection and the inspector was clearly making up stuff to try and fail me. He claimed what he wanted to fail me for was written but could never produce any legit information. I have had the vehicle for 10 years and never failed an inspection. All he did was make threats and tell me to "watch it". Do not go to this place, I will never go back. read more

Unbelievably bad service. They're obviously not respectful of people's time. I waited an hour to get my inspection. Other cars kept tolling in for oil changes and were put in front of me. Very frustrating. Will definitely not ever come back to this one on Pat Booker road!! read more

I want to thank Mark & his Staff. They were all both professional & courteous. I brought in my mother-in-laws car to have it inspected and the latest insurance card in car. I waited for it to come through via email for over an hour. However, Mark came up with an idea that worked. Of note, the emails did finally come through 5 hours later. Thanks again, D.Baker read more