I recently called this office in an attempt to establish care with a primary care physician, and…read moreunfortunately, my experience with the front desk representative, Jill, was very disappointing. While I understand being short-staffed can be stressful, I was placed on hold multiple times during the call while Jill repeatedly emphasized that she was working alone and assisting patients in the lobby. Although I tried to remain understanding and patient, the interaction became increasingly unprofessional. When I attempted to explain the reason for my visit regarding pre-operative care, I was told that I needed to drop off my pre-op orders before even being able to schedule an appointment. While I was willing to comply, the process seemed unusual and was not clearly explained. What concerned me most was Jill's demeanor when I politely asked for her name and role at the office for my own reference. She appeared offended and questioned why she was "being interviewed." Her response and overall attitude made me feel uncomfortable and unwelcome as a prospective patient. Customer service and professionalism are extremely important in healthcare settings, especially for new patients seeking care. Unfortunately, this interaction left such a negative impression that I no longer feel comfortable establishing care at this facility.

Doctor Lavi is unprofessional, unreliable, and a liar. My husband was diagnosed with Gout after an…read moreurgent care visit and was indicated to follow up with his primary doctor. During his visit with Dr. Lavi he insisted he get new blood work to confirm his diagnosis yet failed to submit the right order. The office acknowledged their mistake but said the doctor refused to put in the correct order because my husband had been approved to see a podiatrist (for an unrelated issue) so he recommended he have the podiatrist treat him for gout. When I called member service to report him they disclosed the doctor had no notes about gout in his file. He failed to do his job in every way.

Dr Dorio is awesom! He cares, he listens, he spends the time needs with every patient. This is rare…read morethese days!! Mike Carney

After having a terrible experience with my last provider, Dr. Dorio was a GODSEND! I have a chronic…read morepain condition that isn't fully understood by most doctors these days and is only diagnosed and seen through surgery. Every other doctor I've been to treats me like I'm crazy and talks AT me rather than with me. But not Dr. Dorio! He spent close to an hour with me, talking things through and looking things up on his phone for me. I've never felt so validated and TAKEN CARE OF in my life. (Which is crazy, because isn't that what doctors are supposed to do in the first place?) The only "real" negative about Dr.Dorio's office is the office itself. It's a bit like you time traveled to an asylum in the 70s -- small, windowless rooms, very dark hallways, etc. I definitely wouldn't want to be alone in there when the sun goes down, that's for sure! But it's a small price to pay for the care you receive from Dr. Dorio!

I had my 10 year due colonoscopy and also an endoscopy last year in November. I don't like any of…read morethose tests, However, Dr Quon and his staff was a wonderful experience. Great bed side manor and caring staff. Thank God all is good!! Thank you Dr. Quon and staff

I rarely write reviews but Dr. Quon deserves these accolades! I found him to be professional,…read moreextremely through, knowledgeable with great bedside manor. From meeting Dr. Quon in his office to talking with him after my endoscopy and colonoscopy, I felt safe and cared for. He has a presence about him and confidence that you feel. I look forward to working with Dr. Quon in the future. My only recommendation is the prep area before you're wheeled back be much quieter. The noise level in this tight space was hard to manage along with my stress and anxiety.

I was recently hospitalized. I'm still not sure why because I had three Doctors telling me three…read moredifferent things. I decided to go with Dr. Terrazzino's opinion, but was left in the dust. I was released from the hospital the next day and was only given half of the prescriptions I needed. I was told to call his office and when I did, was told he had left on vacation and to contact the Hospital I had been in. When you're really sick and dependant on someone else to help you... it's scary. Dr. Terrazzino made me feel at ease in the hospital, but afterward, not being able to get the prescriptions needed made me feel scared and alone. Also, he was wrong about my diagnosis, so as sweet as he is, I'll avoid him in the future.

He's a great doctor i've had him for a number of years.And he always takes care of all my needs,…read moreand even when I had to go to the hospital, he made sure he got there to see me

The front ofc staff is not so pleasant. The office is busy and these ladies have attitude. They…read moredidn't greet anyone or have smiles. And hope you don't have any questions or you'll get more attitude. I'm new to the area and Dr Pillai comes highly recommended. It's too bad the whole experience is ruined by these ladies. ... I called on Friday because I needed antibiotic meds and was cut off from explaining my health concerns put on hold for 15 minutes and then hung up on while holding, only to call back and find they went to lunch. I left a message to please have Dr or nurse practitioner call me back as I was in need of my DR. Is not an ER situation. And nobody ever called me back. So disappointed. Again this is my first experience I'm hoping it gets better. The care I get is very good. But I can do without attitude. Smile ladies. Life is good.

So, i kept trying to make this office work because of the location, but every single time i'm sick…read moreor need to see the Dr. within a reasonable time frame, two weeks.. oh you have a rash? We'll see you in two weeks. Oh the emergency department said you need to follow up on a septic infection you have? We can fit you in, in two weeks. ER said you may have cancer? We can fit you in next month... I come to rely on going to urgent care and getting faster care than at this office! Unfortunately you cannot receive follow up care or more in depth testing at urgent care or the emergency department and this can be interpreted as medical neglect and should be filed against the medical board and insurance companies. It's asinine to be unable to procure adequate care from this physician in a timely manner. By the time you secure an appointment you probably will be over said illness and he'll look at you condescendingly and ask you why are you even here for? If you're not sick anymore.

I have been going to Dr. Dhanda for about four years now and all I can say is, I wish I had found…read morehim sooner. He's not the warm and fuzzy person BUT, knows his profession better than anyone I have ever been to and we're not here to get smooshed by some young good looking Dr. He and his staff, "Harmony, Dawn and Neesa" are also amazing and on their game! My wife and I just love them!! I'm 73 and Dr. Dhanda has gotten my A1C way down as well as my Blood Pressure! My wife and I were there today and met a married couple that were about to leave. I said to my wife "look at that nice looking older couple." The woman heard me, turned around and said "Well thank you young man, you are coming to the right doctor, my husband and I have been coming to Dr. Dhanda for many years and I am 96 and my husband is 98. We are doing great because of Dr. Dhanda! We hope to see you again sometime. We need to go now young man because we have a pickleball appointment. WOW, I said to my wife, "That's why we are here".

I visited this doctor after a friend highly recommended him. He is a typical western doctor going…read morethrough a checklist, instead of talking to the patient, determining concerns and addressing them. I was having a slight abdominal discomfort for over 2 years, but Dr Dhanda was more concerned about vaccines. He is ok for the usual layperson, but for myself, being in the medical profession, I was looking for a more superior interaction. He is a well mannered and well meaning doctor though. A year later, I received a bill surprisingly, yes exactly a year later. Really? Makes me wonder about the entire practice sadly.

I had good experiences with this clinic and doctor Fernandez is awesome. However I went in to…read moreschedule an appointment and was denied, saying they no longer work with PPO insurance plans and I asked what if I want to be a cash paying patient, to which I was also denied and they said they don't do that. They recommended I contact my insurance to find a new provider. I called my insurance and they said my doctor was still listed as in network and they didnt understand why I was being denied services. I'm not sure what is going on but if heritage sierra refuses to work with PPO insurance plans they need to review their contract, and doctors at their practice should be removed from the insurance network list. I was never notified of any changes prior to today and am now left scrambling to find a new doctor.

Never in my lifetime have I received such high quality medical care provided with respect,…read moreexpertise, and understanding. Dr. Bailey-Walton and her very attentive staff are wonderful and highly skilled practitioners that I trusted so much I referred my two daughters to their practice. You can't go wrong with this excellent practice.

Hi doctor.Please ask your office staff to answer the phone calls. I see several doctors, and most…read moreof their office staff answer the phone and return calls. Unfortunately, I have had a very difficult time reaching your office because the phones often go unanswered. Please address this issue with your staff, as being able to reach the office is very important for patients.

I like Dr. Tebi's clinic because i get a good feel they take great care of their patients. I am one…read moreof the pharmaceutical representatives who come here and they definitely prefer to focus their time and efforts helping patients than diverting much time interacting with pharmaceutical representatives. The staff also seem very helpful and highly patient-focused. I think patients who come here will get the help and care they need.