As someone who has been reviewing for Yelp for a long time, this has to be the absolute worst…read moredining experience I've ever had. I mean that very seriously. On Saturday, 2/28, I came into the restaurant at 6:15pm with a group of 6. Looking around the restaurant, there were only 3 tables taken. The Hostess wanted to put us a table, but it wouldn't fit us all. We asked her where to sit and she told us to decide on seating. We had to suggest to put a table together and started to move it ourselves, then she helped. Just odd because we had no idea if they had a table to seat us. While waiting for the server, the table in front of us asked for to-go boxes and was told they only have the bottoms, no lids. She brought plastic wrap to cover their leftovers. They were not happy and left without a lot of their leftovers. Our service came out and was very sweet. She honestly was the nicest person at that restaurant and she deserves to go somewhere that she can make better money. She told us they only had beer and wine, but only a few on the wine list. Sometimes if it was asked for, they said they didn't have it. I stuck to a Coke. We ordered as follows: Me: Loaded Baked Potato (yes that's it.) Person 2: wedge salad Person 3: cornbread skillet Person 4 and 5 had burgers. One had cheddar cheese with everything on it. The other had everything BUT pickles. We waited about an hour for our food. Person 5's burger came out and the fries were cold. I'm not meaning lukewarm, I mean COLD. Like out a fridge. They hadn't even been cooked all the way. Person 4's burger came out without cheese. Both of those were sent back to get that fixed. Person 4's burger came back with a piece of half melted (what looked like) American cheese on the bottom of the burger and the burger was BURNT. I mean, hockey puck burnt. When the fries were sent back, we could hear the cook SCREAMING AND THROWING THINGS, yelling that we "weren't right" and he "had just took those up". The server even felt them and agreed with us. My baked potato came out hard. I couldn't really even eat it. It was hard, bland and it was covered in sour cream, even the outside. A runner came over to bring some salt and pepper and I asked her if she wouldn't mind letting us talk to a manager. Everyone there said I was polite in asking, as we just wanted to tell her what was going on, not trying to get anything free. When I asked, she threw her hands up in the air, slapped her hips, rolled her eyes and stomped away. The people around us even looked at her. They also could hear the cook yelling. We did see another couple send their food back as well while we were waiting. The manager comes over and when we tell her everything, she tells us she agrees and that she's working on getting better help, as we could see what she was working with there. We just asked her for the check and asked to go. We hear the manager try to talk to the team and the cook begins to scream and talk down to her. Then, he came out and stared at our table. If looks could kill, we would all be dead. The thing is- burgers there are $18. We didn't get anything hard to make but only the salad and the cornbread were fit to eat. They did comp our meal, but we continued to ask them to let us pay. Instead, we ended up giving the money to the server. She can only do what she can and she was so sweet. I do have multiple people who will attest to everything that happened. That was the whole experience. We walked outside and immediately went to get something else to eat. We came to the American because this was our first time in town and we had heard great things about it! Of course, we had seen it on TV as well, so we were very excited. The next night, another couple we knew went there and had the same experience. She was the only table in there and they still took over an hour and her food was terrible. This is absolutely so disappointing. The American used to be THE destination down here but now, it's the one everyone is telling people NOT to go to. We talked to our hotel host and they said they wished we would have asked because they would have told us to stay away. It's a shame. I really hope they can get some new people in there who care about food and making it good! I'd love to come back if they're able to improve and change my review. I do have 5 other people who are willing to attest to this, so as much as I wish it was an exaggeration, it's not.

We had a reservation for 6:30 for prom and we got there at 6:20 and all the chairs were up and no…read moreone was there

The cheese curds app with ranch and pizza sauce on the side was tasty…read more The salmon dinner was on special, so I tried it with grits and creamed corn. The salmon was superb, perfectly seasoned and buttered. The corn was clearly creamed in house because it looked unusual, but tasted perfect. Even the unexpected hushpuppies were A-1. DW opted for the cheesesteak sandwich. A bit too much of the shaved steak was gristle (which went home for the dog), and the roll was not robust enough to handle the contents well, but the remainder of the experience was OK. The drinks were huge and refreshing. The service was prompt and cheerful. I'd surely come back when I'm in the Chatahoochie area, and so would DW (but she wouldn't order a sandwich).

Really good food! Happy tummy! I had the smoked pork chops dinner with a perfectly prepared sweet…read morepotato and their homemade coleslaw. Everything was delicious. A little bit of a wait for dinner to come out but worth it!. Good service also.

I have been eating there since it first opened they use to serve a T-bone that came on a plate by…read moreitself, have never ate anything never had anything from there that I wouldn't eat again. Stevie J really took a lot of pride in all the food he served there maybe some things people don't like but if you tell the server exactly how you want it that's how you will get it !!!!

A big shout out and kudos to The Pond House. We held our High School Class Reunion there last night…read moreconsisting of 21 people. It was phenomenal! Everyone raved about the food which was delicious and generously portioned. Everyone from the hostess, the wait staff, the kitchen staff, etc were exceptional! We even had 2 attendees who arrived late and the staff was able to promptly take their dinner orders and get their food out to them in a timely manner so they were able to eat with the rest of us. The restaurant and bathrooms were very clean and well kept. It was a delightful experience, enjoyed by us all! On behalf of Bainbridge Christian Academy High School Class of 1976, THANK YOU POND HOUSE!!!

This was so good!! The spicy pickles and ranch dressing were amazing! The brisket was tender and…read moretasty. My husband liked the French fries- they had a crispy batter on them. We finished with homemade ice cream which was delicious. We will definitely come back!

Disappointed Served both of us slightly warm fries…read more I went back and requested hot fries and they brought one order for the two of us. They were hot and just ok. Hamburger was not satisfactory. Half as big as the huge ciabatta bun and very thick. Tasted more like meatloaf. We won't be back.

We came here for a graduation lunch with two families. We did have to reserve well in advance…read more(think September/October time frame) and they required a $100 deposit. It was raining when we came, but had it not, it would have been such a great place to walk around and explore. They have a garden area and just such a cute vibe. I felt like I was walking into an upscale farm house...and I loved it! I loved all the decor and the whole vibe, All the food we received at the table was amazing. We had crab balls and basal buttons, both of which were well gone before I could take pictures! Around our table we had a wide variety, 3 Tuna & Truffle, 2 Crabbie Patty, a Beastly Buffalo chicken, a cob salad and sides of curly fries, sweet mashed potatoes, grits, seasonal veggies and soup. Everyone enjoyed their meals tremendously! I wish I had found this place 4 years ago because I would have made it a repeat visit!! I'm updating with one negative...the water. I don't drink soda or sweets, I usually just drink water. The water they brought out tasted like bleached well water, that's really the only way I can describe it. I couldn't drink it, and it had a smell!

Food quantity: 7/10 Food quality: 9/10…read moreService: 9/10 Ambiance: 9/10 Overall rating: 8.5/10 Delicious fresh shrimp salad and great outdoor seating. Would highly recommend

Went by to find it a try but it was closed on a Friday at 12pm. A man was on the roof making what…read moreseemed to ve a repair, hollered "We're closed". According to the internet it was during their hours of operation. We were disappointed since we had driven our way to go to this restaurant.

New to the community, and searched for a great burger . I found SO MUCH MORE!!…read moreGreat service, the staff are amazing! And the food: Carolina Gold wings ( they provided a generous sample), excellent! But the bacon cheese burger was outstanding! Hey, don't forget the fries!This is my new favorite place. I can't wait to try the pork chops! Thank you for a delicious lunch! I WILL BE BACK SOON They won't let you leave without signing the wall.. and GREAT BIG SMILES

My Wife and I have been down here camping in Dothan Alabama for about two weeks now and we found…read morethis little gem just 30 minutes north west of where we're staying. My wife and I got burgers and they were delicious. No frozen patties here actually with the quality of the food makes me think that this restaurant doesn't even have a freezer. Everything I had was definitely made fresh in my opinion. And just when I was about to give up on looking for good fried green tomatoes my wife found this place. Do yourself a favor if you stop here, get an order because they were delicious! Crispy and crunchy in a good way. We're in Dothan for two more weeks and we will definitely be going back there a few mor times before we head to Florida. As far as the service you couldn't ask for anything better. We spent a month in Townsend Georgia last year and everyone was super nice and very friendly. I can't say that about the experience that I've been having here in the Dothan area, don't get me wrong all the people are very friendly and nice but unfortunately all of the places we had dinner at were not as friendly as the folks in Georgia were but this dinner changed all that for us. Good old southern hospitality came beaming through from everyone at this diner. They were all very kind and they even made sure that we knew that we may be getting snow this weekend. Finally portions, quality and prices were outstanding!!! If you're passing through do t hesitate to stop here for some great food, service and atmosphere.

After a few months passed, I decided to give this diner another opportunity. The breakfast and…read moreservice was good and got the spot. On this particular day I ordered Al a carte--2 soft scramble eggs with cheese, hash browns with onions and ham, and one pancake. Listen, I still feel how I felt previously about the okra, so I'll just refrain from ordering that in the future. Otherwise, I'll continue to support this hometown establishment.

I knew immediately when I pulled into the parking lot and saw all of the pickup trucks and…read moretradesmen it was going to be legit BBQ. Sat at the bar and ordered the 2 meat tray (pulled pork and brisket) with meaty baked beans and potato salad. They brought me samples of their homemade sauces. Meat cooked to perfection and the sides were fantastic. Had enough leftover for dinner. Mike took great care of me and definitely had many regulars that chatted him up. This is a very casual locals spot and I most certainly will be back.

Food was good. Things that brought down the review was: 1…read more Staff was not enthused to take your order 2. Actual restaurant was very rustic with the urinals being a large through that spanned the room. 3. Overall very dark and dirty.

The burgers and fries are the best. Drive from the far eastern part of Talla just to eat at Cooter…read moreStew. Highly recommend.

Best burger I have tasted in a long time!!! Fries were great also. Outdoor sitting with a gentle…read morebreeze from the coast. Staff was wonderful!!! Highly recommended.

Amazing Italian sandwich... I wish my tummy was bigger so I could eat all the things!! Sweet…read moreadorable staff, too.

Delicious food and great service. The chef salad was nice and crisp. The chicken wrap was so fresh…read more Customer service is excellent. Davie