I've tried several different grooming places for my labradoodle. I keep coming back here, even…read morethough it's a somewhat longer drive than the other places. They do a great job. I highly recommend them

i've been going to Otto's for over 3 years with my Golden Retrievers and Claudia, the owner, has…read morebeen the best!! I tried one other in the area and was not satisified. They treat my dogs with care and kindness and when i pick them up, they still look like goldens! I highly recommend them for all breeds.

We have been using them over two years, yesterday was the last time we used their service…read more Understaffed, rude receptionist and apparently the new owner doesn't care about keeping the customers happy. This place has been changed dramatically and it's Very sad.

I've been here once with my 2 small dogs and I felt like the grooming they both received looked…read moregreat. The customer service was nice and the place seemed clean. I was excited to bring them back for a second appointment. I scheduled their appointment for 12 PM. I received a call at 1030 AM from the shop asking if I wanted to come in earlier than 12. I said "I will try to make it when I can." At 1201 I received a call from the shop asking when I was going to be there. The woman said, "I have been waiting since 1030. Are you almost here because I have to leave soon." I never promised to be there at a certain time other than their scheduled appointment which was at 12. Each of my dog's baths take at least half an hour so it did not make sense that she said she had to leave soon. Unprofessional and rude that this woman is frustrated that I did not come in earlier to accommodate HER.

My dog had a great visit to Woof Gang Bakery and grooming. He looked terrific after his trim and…read moregrooming. I highly recommend this place for your dogs. You won't be disappointed!

This year we decided to try out a new location to find the girls their birthday treats and toys…read more Wolf Gang Barkery had been on my list of places to check out for quite some time so I felt it was a good opportunity with our new baby bears. Walking in for the first time was the cutest thing. I looked to my left and saw an area for the dogs to be able to sit for instagram photo ops. I just loved that. Right in front were tons of different toys and birthday treats which is exactly what we were interested in for our girls. The employees were friendly and asked if there was any assistance that we needed but with everything on beautiful display it wasn't hard for us to pick what items we wanted to get them. As an everyday expense, I would say that this is a little high-end but for special occasions I think it's just perfect to be able to spoil your furry best friend(s). Our girls especially love dog friendly ice cream and they have that available so that was one of the number one items on our list. Once we got home with the girl's gifts and they got to enjoy them, and I would say they definitely gave them two paws up.

I signed my month old 3 puppy up for STARter class as it was listed as AKC S.T.A.R. Puppy training,…read morethe cost is $65 for 3 sessions. The class scheduling is totally confusing - it even says so on the website... I don't know why they don't fix that? The facility is nice and consists of one part retail store in the front and one part training facility in the back. Renee was behind the counter when I arrived, she is also the trainer - I assume this is a one woman show as I never saw anyone during my three times attending class. Renee's philosophy is purely positive ONLY and she will correct YOU for correcting YOUR dog...no corrections and no consequences allowed. If you have a large or headstrong breed you cannot simply ignore behaviors that could become dangerous, nipping, jumping, etc. For this reason, I give Dogism 3 stars. Also, the title says AKC S.T.A.R. Puppy - but READ CLOSELY, this is NOT an official AKC S.T.A.R. Puppy class, there is no test at the end of the course to receive an application to send to AKC® for enrollment in the AKC S.T.A.R. Puppy Program.

Renee is a positive and amazing trainer. We love going to Dogism. I can see a noticeable…read moredifference in my pups, who get super excited just by entering the parking lot. Highly recommend.

Great spot. Very sweet people who take care of my dog every time. Affordable and qualityread more

I have brought my Goldendoodle to this facility several times. Last time he was there for 4 hours…read morebarking in a cage "they were behind " . This time, I was very specific to get an appointment that he would not be waiting too long. Dropped him off at 2:15 for 2:30 appointment. At 5:00 I was told he still needed to be groomed (trimmed). In the mean time I heard him barking nonstop. They finally called me back at 5:45. Yea he looks great, but no reason to subject an 8 year old, 116 pond Goldendoodle to this stress.

I love this groomer and this is the only place I take my baby girl to be groomed. They are very…read morekind and calming to her even though she has separation anxiety and they do a great job grooming her. They also take beautiful photos of her and send them to me. They even went above and beyond the last time and included my son in the photographs. The only downside is that they do book out for appointments and it is pricey, but you really do get what you pay for. Highly recommend this groomer!

Very convenient location! They listen to what you want for your dog. They always do a good job and…read moreare reasonable with the prices. The only negatives I have are that they cage their dogs and there's no way to make an appointment online. You have to call or make an appointment with them in person. Overall this is a great grooming location for your pets!

I brought my dog here to get his anal glands expressed, as he had been showing signs of needing…read morethis done for a few weeks. The staff was initially very polite, took my dog back, and I paid for the services. In under a minute, they brought my dog back out, and said he did not need the procedure done. When I began to challenge and question, they replied that usually dogs show signs when this is needed. I responded that he had shown signs, has for weeks, and I've been doing this for six years with him and know when it's necessary. The staff was young and looked back at me with blank eyes. When I asked for a refund, since the service was not even done, I received a response of "I could get in trouble." Why not bring a manager out then? To not provide a needed service for my dog and then refuse to give me a refund is absurd.

Brought my rescued Maltipoo, Bailey to see Caroline. 100% positive experience and Bailey came home…read morelooking and smelling terrific. This was her fist time going to a grooming salon, and wasn't sure how she's handle it, but she did really well. Tear stains gone and she is all cute and fluffy! Highly recommend - ask for Caroline!

Amazing customer service! Large variety or frozen raw and lightly cooked dog and cat foods as well…read moreas kibble, toys, treats, raw bar (huge selection), dog and cat accessories. Very friendly staff!! 5 stars I love that the there are groomers and a dog bather. Finally extended their hour's and now open 7 days per week!

I'm very disappointed with the service at Lucky Pet. I called this morning (9:12 AM) to schedule a…read morebath for my dog. After being put on hold, the woman came back after speaking with the groomer and told me I could bring him in at 1:30 PM. I rearranged my day, drove over, and when I arrived they told me they had no record of the appointment and no time to do it. This is extremely unprofessional and a huge waste of my time. If appointments can't be honored or properly recorded, customers should be told upfront. I won't be returning.

Excellent and easy to book grooming services for a small long haired mixed breed dog.read more

I have been a customer of Petsmart located at 3130 Tampa Rd., Oldsmar, FL for many years and slowly…read morewatched customer service decline. You have to search hard to find an employee to help you find an item and when you do find an employee they behave like they really don't want to be there. The employees have no customer service characteristics at all. I just get a blank stare and no personality whatsoever like they are all on the spectrum. I needed to find a specific dry dog food and it was hidden behind all this other dog food, totally unorganized! On occasion they are out of stock of an item or I can't find it and struggle to find an employee to help me. The most recent incident I had was paying $149.00 for dog training sessions, the cashier gave me a starting date, I arrived with my dog and told the class is full. WHAT? Why was I not notified with a courtesy call and given a rescheduling date? Once again, poor customer service and an unorganized store! My guess is Petsmart pays low wages, therefore employees have low moral and very poor training. On a more positive note, there is one lady cashier who is really pleasant and helpful. Corporate needs to step up and smarten up and live up to their name Petsmart!

The grooming quality at The Hairy Hound has been consistently solid since I started coming here in…read more2020 with my Husky, Maxim. He usually goes in for a bath and nail trim, and each visit leaves his coat clean, well-brushed, and under control. They handle heavy shedding well without overdoing it, and they always finish him off with a bandana, which is a nice touch. Customer service has been reliable and efficient over the years. Drop-off and pick-up are straightforward, and they stay close to the estimated timing. The staff handles Maxim appropriately, which is important for a larger, high-energy breed. The shop itself is clean and organized. The location is easy to access, and parking has not been an issue during my visits. It is a convenient setup for routine grooming without unnecessary hassle.

Have been going to this location for several years. New owner last year and in the fall…read moreexperienced issues with services. Always paid in full and alerted to concerns last two times with no resolution or offer to correct. Took several months off to allow hair to grow out even and get a fresh grooming start. Owner and team agreed that they saw my notes on account, then the day I brought in I discussed again concerns and history. Came to pick up and had an additional $40 charge for mat removal, that was not discussed or called to me. They stated we don't call to alert to additional cost/fees..WHAT? So, no need to address the cost associated to the service, I am just expected to cover no discussion? Please note, if called I would have approved if I understood the need, but while there could be areas to remove it was not anything of known nature or huge impact. Outcome: Poor Communication, Lack of corrective action when concerns presented and up charges for items not discussed. Be aware, services were wonderful until mid 2024 now I am questioning my provider options.