Our sales man Henry Harms was stellar and we rate him with 5 stars! He was different from any car salesman we've ever dealt with because he truly seemed to care about us. He is a caring, honest and ever-patient as we learned about EVs. He was very responsive even on his days off. He showed no age- discrimination even though he is forty years younger than us. He knows his product and when on rare occasions he couldn't answer a question, he found the answer and didn't try to hide the fact he didn't know. He was ALWAYS respectful. He never pushed us or made us wait around when it was under his control. However the sales manager always makes you wait hours for "the deal" in order to pressure you. We don't understand why it takes 6 hours at a minimum hanging around a dealership to buy a car but it always does. The trade in value the sales manager offered was insulting, again that is common to all dealerships. We did notice that Jim Click had a much calmer and pleasant vibe- without the negative, highly-charged competitive push-shove and sniping between sales team members we saw at other dealerships. The real reason we gave 4 instead of 5 stars is because of the dealership policy that when a new car hasn't arrived at the dealer yet, you have to put a $2,000 NON-REFUNDABLE deposit down even to test drive it. Other dealers ask for a $500 fully-refundable deposit that puts you on a waiting list In order of your deposit. The Jim Click policy is ridiculous and nothing but blatant greed trying to force people to buy a car they've never driven. we bought this car at this dealership largely because of Henry Harms. We hope the industry doesn't change him. Maybe he is the new generation who will change the industry. read more

Recommend: Current as of Dec, 2025; absolutely - YES. I hope to set a new trend for this Dealership! When the Jim Click Ford General Manager in Green Valley failed in every way to even remotely communicate a potential sale to a Military Family, I departed and came here. Ladies and Gentlemen; I want to introduce Sales Representative; Luis Figueroa to EVERYONE. I came in and from THE moment, my wife and I met Luis in the parking lot, we were treated with distinguished, caring, and receptive communication. To simplify most of this, Luis recently shifted to Sales and his attitude was absolutely above reproach. Seriously. An honest worker, diligent to provide ALL answers, sought every answer to every question we embarked on. Never once did we feel played - for any reason. We communicated our purchase price, the vehicle we wanted, and were it sat, at another dealership aforementioned...This wasn't my first time purchasing a car, and I made this very clear; I didn't and would not play games. Luis understood and true to his personality wasn't even bothered by that. His calm and positive demeanor was something you rarely see; but he truly stands out. To make this long story somewhat short, Luis and the management Team MADE. IT. HAPPEN. We secured the car we wanted, the price we wanted and they had the vehicle ready, in perfect condition the next day. Upon sale, Luis brought an additional Team Member to us to assist with setting up the very lengthy electronics, fingerprint-profiles (in the car yes profiles...), and a trove of incredibly unique details on these new Hyundai's, including the self driving features imbedded into the vehicle. This isn't yo' mama's station wagon from 79', these cars are LOADED with electronics, and I mean loaded. Car filled up with fuel, Luis' personal cell phone number in hand, a hand Shake from the both him and GM, I literally couldn't say anything other than - I got what I wanted! Side-step this story a smidgen: Truth be told; I hate dealerships! I absolutely despise the 'games' many play. I told Luis, I'm not the guy that's buying my first car so let's talk strictly business. He had no issues. Luis was absolutely remarkable to work with. It didn't even phase him or startle him. I'm putting his name out there BECAUSE, Dealerships... NEED people like Luis. Additionally, the inside of the dealership is stunningly sterile. Constant cleaning from the Staff, seriously. So far, I've requested 3x break-in oil changes and they're not only accomplished but they ALSO perform a tire rotation and balance too; that I didn't request. The service here has been (currently) above reproach; for MY experiences. So did JC Hyundai East, do a hellova job? IMO Opinion; yes. I honestly can't relate to other non-positive reviews; as I said before, my wife and I have been treated, like royalty here. So for one last time, Thank YOU LUIS! read more

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I'm surprised they have a 2 . I've been trying to get ahold of someone on their service department for two days. Nobody answers the phone, they tell you to leave. Message and nobody calls back for days or even weeks sometimes. The service is absolute garbage. I'm surprised anybody goes here. I did call about 2 months again for another warranty issue on a Palisade. They called me back a week later then told me they can't even look at the car for 3 months. They need to get their shit together and service their customers. At this point I probably need to drive to Phoenix. DO NOT USE ANY JOM CLICK HYUNDAI DEALERSHIP FOR ANYTHING, you'll never get a response to your calls or an appointment for months. . read more

Absolutely Horrible Trade Treatment After They caught my car on fire! Since no one at the dealership will take responsibility for their actions, I feel the need to share this story across Tucson. I took my car in May to the Jim click Hyundai East service department in May. They were replacing a new engine that was part of an extended warranty under Hyundai corporation. First they lost the new engine. Seems very suspicious to me, but if they found it then it should be all good, right? Oh was I very very wrong. When they apparently "found it" and installed it into my car, they then drove the car and my car caught on fire!!! This happened July 23. As of today despite people within Jim Click leadership stating they were going to work with me to help me purchase a new car through them and give me a special deal for the hell that I've been through because of the situation, I have been treated horribly and scoffed at by both the General Manager David and now the safety manager Jim Morrell has now solidified the absolute horrific behavior by everyone at Jim Click in regards to this situation. Despite multiple people telling me directly to my face or via phone calls that it was definitely a result of either a neglectful action or something was wrong with the brand new engine. Do not take your vehicle there if you have any other options because I know it's very difficult to take your Hyundai anywhere else in the town because Jim Click is the only Hyundai dealership. Also do not buy any vehicles through them just on general principal, knowing that this is how they treat people based on things that were completely out of the customers control. If they treat someone like myself like this in regard to a situation they caused, how are they treating their other customers? read more

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I recently got my Palisade from this location, I worked with Karina and this was a very pleasant and non-pressured experience. Karina is super understanding and is hard working to find you something you want with the budget you are wanting to stay in. I hate dealerships and I get high anxiety when going through the shopping process and I was at ease during the whole time. I honestly cannot say enough good things. Another shout out is the service department, super nice people with personalities of gold. There is Zack that has the makings of a good leader with having a high level of emotional intelligence. There is another older guy.... I can't remember his name and I bet he will mess with me about it the next time I see him, but he is an older gentleman that recently started and he is super relatable with a good sense of humor, just some people skills on another level. You will know when you walk into that service department. There are three older people that are at that desk, more than likely he will be the person that went out of his way to greet you. I will update his name when I remember it, he deserves that much. read more

I have served 26 years in the military and I will tell you, I've been around the world and purchased multiple vehicles. The overall experience with the purchase has been the worse I've ever experienced. I will spare all the details but I will say, I WOULDN'T recommend this dealership to NO ONE. I can't tell anyone what to do but read the reviews for yourself before you do business with Jim Click. It amazes me that there could be so many negative reviews and I never went to them first to confirm and have my attention ears on high. I got sold a car that stayed in maintenance long than I had it after purchasing it. I decided to sell it back to then and they screwed me royally. You live and you learn read more

Please look at these before and after photos. When left my vehicle for servicing at Jim Click Hyundai East on 6/5/25, the entire front bumper had absolutely no issues. When I picked up my SUV on 6/7/25 after two days of engine repairs there was a hardened and unremovable substance smeared all over the left bumper area. A repair technician had left it like this for service writer reps to return to me. I obviously was not pleased. No one at this dealership had noticed this or if they did, they had not taken the time to safety remove this hardened black glue or engine gasket sealant type substance. I asked the service writer representatives if this was the condition they would've liked their own vehicles returned to them. None of them had an answer or acted as if they even cared. They told me to return another day and they would attempt to remove it. But with no guarantees. I told them that this is normally the inferior quality of service I have often past received at a BrakeMax, Brake Masters, or other bad auto repair shops. But this is supposed to be a trusted Hyundai dealership. They should do so much better. They actually agreed with that statement. i was very disgusted, I was provided their review checklist and my auto battery was marked as very low in charge and needed replaced with one of their $250.00 batteries. I advised I would go to AutoZone to see if it needed replaced. AutoZone checked it electronically and said it was fine. The store mgr. told me that all vehicle dealerships often try to up sell their customers with high-priced and unneeded auto repairs. Filters, batteries, brake pads, new tires, etc. That's so dishonest and it's not at all appreciated. I have been a very loyal Jim Click Hyundai Tucson Auto Mall and Tucson Eastside location new vehicle purchaser and service recipient since Fall 2000. I bought my 2001 Hyundai Accent four-door sedan at the Tucson Auto Mall. i drove it 120,000 miles for 10 years. I utilized their service dept. for ALL repairs. In Sept. 2011, I bought my 2012 Hyundai Tucson at their East Tucson dealership. I again utilized the service dept. for ALL maintenance and required repair. That's 25 years of customer loyalty. What occurred with my vehicle this time is a total betrayal of my loyalty and trust. No attention to detail. I have had past bad incidents when I picked up from their service dept. I never posted any negative reviews. I provide a star from five available, but they don't deserve any stars. In order to upload this review, I must provide them with at least one star. I am unsure if I will continue to use Jim Click Hyundai East for further maintenance or repair service. I have paid them thousands of dollars. All those who do should be careful. Always check your vehicle as I did. I didn't want to post this negative review. They have left me NO choice. read more

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I will never ever have a Hyundai in Tucson ever again, scheduling a maintenance for life appointment is actually impossible I love this car but won't do this again. Also, the maintenance for life coordinator was unacceptably rude, I asked her if we could look for times at a few locations and she just said there's nothing available. I asked if she would like to maybe check before saying that, she said there's nothing available. I literally just scheduled an appointment for this Thursday Online. read more

Jim Click Hyundai East - Car Dealers Near Me - Tucson, Arizona

This is for the service department doing a maintenance job. I have to say I was pleasantly surprised given what I'd read. Appointment was taken as scheduled. Ralph walked me clearly through the work was to be done. It was done in a timely manner. The dealership arranged my transportation back to work after I dropped off the car and arranged my transportation back to pick up the car. The checkout process was quick and easy, there were no attempts to upsell any service, my car was washed and ready as promised. All in all couldn't have been smoother. read more

My husband decided to get an electric Elantra Hybrid! !, so he was looking at Jim, Click Hyundai, and he found a car. He really likes it so he bought it last week. Destany Ray was really nice to my husband and picked a great sales person and has a personality she has. read more

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Friendly people and fast service from my experience. The only downside is their backlog of work. They're very busy because they do a good job. read more

Giving this business even 1 star is even too high. I called today to have my Hyundai Kona looked at because the transmission is going out. They actually expected me to wait until August 2nd to have the car looked at. Wow!... really. 2 month wait. So I called Cambelback Hyundai in Phoenix. And of course they can get me in this week. How sad. That's why I will never will buy a car in Tucson. Except from Watson Chevrolet. Their service department is amazing. So, I definitely won't be buying my new Hyundai Palisade. I really believe, That a dealership is only as good as their service department. And Jim Click gets a F- read more

Jim click Hyundai is one of the worst dealerships I've encountered. They go out of their way to NOT help. They accused me of a post sale modification to my windshield that any other competent dealership and/or service person could see was clearly a factory error and nothing I could've done myself or had someone else do. They refused to honor the HYUNDAI warranty. Especially if you didn't buy the car from their dealership. I purposefully purchased two brand new Hyundai vehicles from an out of town dealership just so I wouldn't have to give Jim Click my business because their salespeople have zero desire to help if you're not willing to spend a significant sum on a vehicle and you've done your research. The service department is the exact same. Dismal service at all levels. The only reason I went there for repairs was because they are 15 minutes from me versus the other dealership which is two hours away. When Jim Click refused to honor the brand warranty, Ed Morse Hyundai in Sierra Vista bent over backwards to help. Ed Morse staff literally drove a rental to Tucson to leave with us while they took our vehicle back to Sierra Vista to get fixed. Save yourself the trouble, headaches, accusations, and scheming lies of dealing with this place and go elsewhere. Ed Morse in Sierra Vista is worth the drive and they will treat you with basic human decency, unlike this place. read more

Went to look and see about buying Hyundai Elantra. Long story short, I had errands to run and left the dealership with a deal made and was coming back to sign the paperwork. Hours later I hear back from my salesperson and all of a sudden they're still working on the deal... I've worked hard to rebuild my credit last 2 years and was reluctant to let them run it from the beginning. So, not only did I choose to not buy a car from them because of their dishonesty. I now have a hit to my credit. Thanks Jim Click, I'll make sure to pass on to my friends and family to never buy from your dealerships!!!! read more

alan the service manager was very kind to me and my experience was very good here! they even saw me after being late! 10/10 recommend

Our car buying experience was the most positive one we have ever had!! Everyone was professional, friendly and accommodating. We are very happy with our Hyundai and would purchase there again! read more

Old school sales tactics are tiresome. I call to see if a car is available and they say yes, but I need to come right away because people have been calling all day about it. Next I physically get to the dealer and they tell me someone has an appointment to see the car tomorrow. While going through the negotiation process apparently they were trying to sell the car to someone else over the phone at the exact same time. Meanwhile I am the only person there and their inventory is overflowing. They totally lowballed my trade and actually picked the wrong model # instead of using my vin #. The sales person I worked with was quite nice so there's that. Beautiful artwork in the dealership too btw. read more

Jim Click Hyundai East - Tucson - Car Dealers Near Me - Tucson, Arizona

Ahhh, I left here disappointed, making an appointment for 1:00 and I showed up early! Left my car and they offered a way back to my home and one back to the dealership. Once home, I waited 4hours and 57 minutes! I was promised 2-3 hours. I called multiple time and never got a call back but a text saying simply "Your vehicle is ready for pick up, Im sorry for the car being finished so late, we do close at 6 if you cant make it please let me know asap so i can try and figure something out for you". This was sent at 5:39pm. I then responded immediately after, saying if I was still going to be pick up by an Uber provided by the company. I never got a response back! it was already 5:50pm and my Girlfriend payed for the Uber going to the dealership. I ended up being a little rude to one of the dealership salesman, I apologized and was pointed towards the service area. I asked about reimbursement and what happened. I was told that the service member was the only one in the department. I didn't want to be mad at him but I was mad at someone. Anyways be careful coming to this dealership. I recommend a different one. Thank you read more

Highly reccomend working with Greg in sales. Took me a few months to finally commit to buying a new car and he never pressured me but was always available for any questions, when I wanted to take a look and when I finally made the purchase. Very smooth transaction and easy to work with. read more

I have been trying to call the service department to make an appointment to repair my air conditioning. It is suggested on their voicemail that you should schedule an appointment online. I was unable to find a date within the next few months. After countless calls and voicemails, I finally decided to drive down to speak with someone face-to-face. They advised me that they would not be able to get my car in for two months to repair the AC. I asked if I would be given a loaner car and they said no not until they actually started working on the vehicle. This is my fifth Hyundai and probably my last after this experience! When I pulled in, I was greeted right away by someone from service. I told him my issue and he told me I would need to park and go into the service building. He laughed at the fact that there is no parking. After being sent back-and-forth a few times I decided to just go home and find someone more local. Update: I called a third-party repair shop. They said they are booked for the week, but if I come first thing in the morning, they will squeeze me in. Customer service! read more

Terrible Customer service on a brand new 36,000 dollars vehicle not enough room in this box to explain see my post on FB comment and like / Share read more

Do not deal with Jim Click dealerships!!! I have a 2023 Hyundai Sant Fe with 11,000 miles and the transmission went out in October. First service appointment was December 26 over two months. Finially got the car in and it took 2 days for them to tell me that the transmission was toast. Sharp service staff. The service manager indicated that the good news was it was under warranty (DuHHH) but it would be another two weeks to get the part. I was told that the car would be complete by Jan 7th because of the holidays. Called today and was told that they were only starting work on the car on the 7th and that it would not be done. In addition they don't know if they even have the parts to fix it! Called Hyundai Corp and they did not even help us at all, they said the Jim Click owned the Tucson and AZ sites, so they could not help read more

Best customer service in decades!!! With the exception of the MiraCosta Disneyland Resort Hotel in Tokyo, Japan I have not had this level of expert customer service is a long time. Taylor W. is one of the best sales consultants I have worked with in any industry. She took the time to understand our needs and what we really wanted to accomplish, while providing expert advice along the whole process. Taylor was knowledgeable and technically accurate answering all the questions we had with the 2024 Tucson we ended up purchasing. Her patience and helpful nature made it one of the most pain free and enjoyable customer service experiences we have encountered. Along with Taylor we also got outstanding attention and customer engagement from Satchell in Finance, Kevin the General Sales Manager and Scott the General Manager. Satchell clearly explained all the possible add on options available so we could make the most educated decision. The management of Kevin and Scott have made Jim Click Hyundai Eastside a great place to shop for a vehicle and I will be recommending Taylor W and that whole staff from today on. My last 9 vehicles were Toyotas and Mercedes but I will not hesitate to engage with Taylor and the staff at JC Hyundai East for a future purchase. Ken and Marcia Tucson, AZ read more

We were shopping for a new vehicle today and decided to test drive a Hyundai. It was a very nice SUV but way overpriced. When a dealership decides to tack on a $2000 "market adjustment" over the MSRP plus way overinflated dealer add-ons and a sales person tells you the add-ons are not negotiable, it's time to move on. We left and went to Thoroughbred Nissan and purchased a new Nissan Rogue SL. They were very fair with their pricing and we couldn't be happier with vehicle. read more

With a heavy heart I am writing this review. I have purchased 3 straight Hyundai cars over the last 20 years and have grown very fond of their cars. However, all three new cars were purchased in Phoenix. Now I have retired to Tucson where servicing my Hyundai has been nearly impossible. For the smallest service, Click Hyundai requires at least a 2 month wait! Recently my engine light came on, again, a 2 month wait! This is very unfortunate because prior service from Jim Click (including a transmission replacement), I know the mechanics are very knowledgeable. They are true experts which is why I go to the dealership for repairs. However, such an extreme wait for even on important recalls is unacceptable. Time to buy a new car, but it won't be a Hyundai in Tucson. read more

Drove in to see about purchasing a 2023 Hyundai Plug-in Hybrid. I was told the just don't sell them there. No explanation as to why or whether I can get one at another dealer or order one or get one out of state. I asked why and the salesperson Simply said "I don't know". Nice salesperson, but not very informative at all. read more

I dropped my car off first thing in the morning for ac repair. When I went to pick the car up, there was a giant crack in the windshield from top to bottom. I wanted to at least file a report to prove I reported it before I drove away. The service manager wouldn't even file a report, instead gave me a business card. I went into the dealership and filled out my own incident report and had the front desk clerk initial it for proof. I'm so upset. read more

Jim Click Hyundai East - Car Dealers Near Me - Tucson, Arizona

I live in Red Rock and I couldn't get an appointment at Jim Click Hyundai at the Auto Mall until April for service on my 2024 Hyundai ELANTRA hybrid. So, I set up an appointment at Jim Click Hyundai on the east side. I was told I needed a mainline service advisor and not a maintenance for life advisor. Therefore, I asked for a mainline service advisor and got an appointment for Friday, January 31 to have my electric vehicle sensor light fixed (or whatever the problem was regarding my car, not switching over to electric vehicle often enough). My wife and I drove an hour from Red Rock to the dealership in order to drop the vehicle off and have her take me to work, however, when I got there, they said that I wasn't scheduled for the EV service and they couldn't do it even though I was dropping the vehicle off and that's the service that I called for. They didn't offer to squeeze me in or to work late to get it done or anything like that. It's frustrating to have an hour drive to a dealership and not have them do the work that you set up an appointment for. I scheduled the service a month earlier. read more

Not sure what it takes to get a sales person to bother walking out onto their new car lot to say hello. Guess a middle aged couple looking intently at the SUVs didn't qualify. Guess they have enough business. Time: 11:30a Saturday. No other customers on the lot. read more

I had a great experience purchasing my vehicle and I love the car but working with the service department has not been a pleasant experience. I was in on 5/9/2024 for my 5,000 mile maintenance and recall of the rear passenger seat belt. Picking up the car was a nightmare and the person who I finally found to help me stated that the part was ordered and they would call me once it was in to schedule the install. On 8/21/2024 after many phone messages to the service department and no one calling me back I finally called the corporate office who transferred me to Barry in the service department who was able to help. No explanation, no apology just the part is in when can you bring in the car. If every service appointment is going to be like this then I'll drive to Phoenix. Sad that driving from Tucson to Phoenix for servicing seems like less of a hassle. read more

Very sub par treatment at this Jim Click location. We've been Jim Click customers for 10 years with 2 new cars purchased through them. We've been to most of the locations for different reasons with maintenance or car shopping but I would have say this one is the worst one we've ever used. The main location across the street was booked up for a month + with Maintenance For Life appointments so we accepted a time slot with this location. Big mistake, it was difficult to even find the location and entrance for services as they have cars lined up.and down the driveways. The check in lady in the first office, Sally I believe, was very nice and friendly and got my appointment started fast and told me it would be 1.5 hours, long time but no biggie. I then had to go to another building for the waiting room with water, coffee, and PC/TV options. Typical clean area like all Jim Click waiting rooms. This one however did not have a restroom however, so I had to follow the signs to another building (the showroom for Hyundai I guess) and after a few turns found my way to it. Here is where the experience started going bad. About an hour and 10 minutes in, I got a text saying what was wrong with my vehicle and that it was almost ready. I replied to text saying ok. About 10 mins later (1hr 20min total) my car is pulled up to the long line of vehicles in the exit driveway. The mechanic came inside and tried to drop off the keys to one of the ladies working the desk, but both ladies had disappeared about 15 minutes prior to this. Other customers had already been waiting for their maintenance reports and keys to leave. So for about 15 minutes more mechanics come and drop off more reports and keys but still no ladies at desk. At 4:30 PM a new girl walks into the office to a full mess, she had no idea what was going on, and no previous shift worker there to inform her of the issues. We all ask how we can get our keys and get out of there because now we have been waiting an hour and 40 mins and some 2 hours. She says she cannot do anything because the computer system is down and she can't put the reports into the system. I felt bad for her, as her co-workers hung her out to dry leaving this place like this. A computer tech finally comes in and says the problem is a software problem, not a computer problem, and there's nothing he can do. We all start asking for our keys as we are tired of waiting. The lady says she can't do anything and the manager there and tech guy just ignore the group of customers waiting. I replied to the lady that I'm here for my no cost maintenance for life and do not need her report and that I wasn't waiting any longer. I grabbed my keys off the counter and left. She did apologize and say "that's ok, just go ahead and take it". I did not stay around to see how they helped the other 5-7 people waiting, but I will address the issues with a manager as soon as I have time to go back. The previous 2 ladies that left this station really screwed over their coworker. I will never make the the mistake of getting my maintenance done at this Jim Click Hyudai service center again. Oil change, tire rotation, and fluid check was done properly...that is the only reason they still got 3 stars. read more

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I needed my rear passenger door fixed as it won't open. Parts were ordered and I received a text to call to schedule appointment. That was over a year ago and many calls, emails, texts, messages later and never a response. Now, both rear passenger doors are stuck and won't open, which is a hazard. If something happens and a rear passenger needs to get out in a hurry, they are in a lot of trouble because they will be stuck. Do you not care about your customers? Update: Thank you Emily at Jim Click Hyundai who actually answered the phone and rather than just put me through to another voicemail, she worked with me to resolve the problem. She will call me personally to set up the appointment to get my doors fixed. Jim Click, you still need to improve your communications with your customers. read more

Love our Palisade but dealer service scheduling is the worst. To get our "oil change for life" we have to schedule 2 months out! Of course if we want to pay they will get us in immediately. I would not have bought this vehicle if I was aware of this..... read more

I dropped off my car for a maintenance appointment because the service light was on. After I was notified to pick up, I received no paperwork (like I usually do). One of the staff said I should get it emailed to me and I never did. The service light was still on and then the engine light came on. I tried to get ahold of someone for a week or 2 and left voicemails. No response. I eventually got ahold of someone who said they'll have a supervisor give me a call back about my previous appointment and I NEVER got a call back. Such a shame! I'm not convinced that they didn't even looked at my car. Just placed the mileage sticker on it. I did not feel valued as a customer. I would avoid getting maintenance done here. read more

I just called in order to get a SAFETY RECALL taken care of and was hung up on without a word, 5 TIMES!!!!!

Had two scheduled appointments for a recall service that could not be done due to some network issue. Big problem is they knew there was an issue and failed to call me so I wasted my time and gas traveling there and back. Very bad customer service. If I could I'd give zero stars. Time to find a more reliable dealership. I see Lawler Hyundai is next closest and they offer to pickup and deliver. Going to give them a call and see if they're having the same "network" issues. read more

Dropped my car off to get an oil change. I started calling at 4 pm too see if it was ready to pick up. No one answered so I left a message. I continued calling for 2 1/2 hours and still no one answered or returned my call. The service dept has closed at 7pm for years and according to the website it still does. Well that's not true. I get there a little before 7 and they were closed so I could not get my car. I understand people get busy but I needed my car to get to work. I feel that maybe there should be an automated system where you can enter your license plate # or something letting you know your car is ready (Like when you call the pharmacy for a prescription) so you don't there just to find out they're closed early. Or maybe have a designated service agent call customers to let them know vehicles are ready for pick-up. They could switch on and off for the day. Just a suggestion. read more

I was an out-of-towner passing through the area. I had an engine light issue with my Hyundai Elantra GT. I called and the person who answered the phone said for me to go in to their service center. When I arrived, I have explain to them about my situation which was I was trying to get to California. But the service advisor(s) didn't even come out to look at my car let alone check the check engine code. All he said is there are customers ahead of me and won't be able to look at it until Monday. That day was Friday afternoon at around 2 pm. I called and went to an independent repair shop near by. They were able to diagnose and repaired the problem by 4 pm that day. In my opinion, this service center management should not be in business of serving. They totally missed the mark. I gave 1 star just because I can't give a zero rating which they deserve. Thank goodness I was simply passing through..... read more

Bought my used car here recently. I like the car, it's not perfect and they skipped some work they said they did on it but considering how difficult it is to buy a specific car you want during these times with this market I was willing to go through with my purchase at this sketchy place. Kevin and his team did a few things that were red flags and bad business practices. This is also some advice if you choose to buy here. First issue was I asked for the CarFax because the version they used with a different company wasn't very detailed. Kevin said "we don't do carfax" which I found strange... what dealership isn't willing to do that? So I start going through the process and pay $35 myself just to get detailed history. As I am doing that Katrina who was working directly with me told him, and he comes over with a weirdly printed "carfax" that did not include all the pages and was zoomed in and cut off for certain things... one of those things being damage that happened to the vehicle! I decided to lookup my own carfax and there it was- damage history that was not disclosed to me. I was frustrated because I found this out after we negotiated a price. I asked to negotiate further since anytime there is a record of damage the value as well as resale value goes down. They weren't willing to work with even $200 off . They acted like they didn't know there was damage and that I was crazy for being upset about that. Next after I buy the vehicle and drive off in it.. 15 mins in there is a strong burning smell. Which is of course concerning. After taking my money they weren't as responsive or attentive. I take it to them and they checked it and sprayed insane amounts of COLOGNE in my car! So much of it in the air vents! I drive off and Immediately get a migraine and nausea from the ridiculous amount of cologne! This also left me concerned because obviously they were trying to cover up the burning smell! I drove it back and asked them to remove the smell cause I can't drive with it. They couldn't get rid of it and said the mechanic Edgar doesn't know what he did... really? I don't believe that at all. Luckily the burning smell only occurred 2X and was likely due to cleaning chemicals they used under the hood. Third issue is I was told they would fix the chip in the window next morning after buying. I arrive and "they forgot" which was such a waste of my time. They detailed it then which wasn't worth the drive or my time. I never go to that part of town so I asked if they could make me an appointment to get it done somewhere near me which they agreed but I had to keep asking for the appointment. The window repair place said repairing it could possibly crack the windshield further where a replacement might be needed. I call the dealership about the situation and they said they will only pay for repair & not a new windshield. So it's up to me if I want to risk it breaking. Fourth issue: I take it for a second and more thorough inspection at a different place due to burning smell and lack of confidence in this dealership and the transmission was not serviced by this dealership. Their paperwork said it was and their warranty should take care of any transmission issues but they did not offer to fix it. It had a couple other issues which I am taking care of currently. So my advice if you choose to buy here is do immense homework, get your own carfax, ask them not to put scents in your car lol, and take it to a trusted mechanic for a detailed *thorough* inspection, and have the dealership fix the issues before you pay for it, otherwise they'll keep blowing you off and gaslighting/manipulating. I personally would not recommend this place and plan to never return. read more

Try getting warranty service from them. You won't. A simple fix on a recall takes 3 months, but if I want an oil change, or brake job, they can do it tomorrow! read more