A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

They are a bunch of liars. They play games, lots of gimmicks, the Ford system is down, so go home…read moreput Insurance on the vehicle come back tomorrow then we'll spring the lie on you hoping you feel trapped. I walked right the f out of there. We accept three forms of payment, so bring three (3) separate credit cards... And we could disperse the payment amongst the three cards . Dont fall for it Research it yourself If I'm putting $6000 down I can put it down any way I want. I go on vacation for $10,000 to Europe I use my credit card, I remodel my entire kitchen. I use my credit card. I buy a fence for my 4000 square-foot home. I use my credit card but I can't use it for a car? They want a debit so you have no recourse to the scam Scam . People trying to work unprofessional practices shouldn't be shocked by unprofessional results . Now do something about it

Amazing customer service from Mr. Frank, we bought a used F-150 pickup truck in amazing condition…read moreand incredible price, fast and easy paperwork. Best car purchase experience

Just bought a 2019 Ford F-350 from Flexi Lease and couldn't be more happy! The truck is perfect,…read moreand Frank made the whole process super easy and fast.. Easiest vehicle purchase I ever made! GO THERE FOR YOUR TRUCKS!

OMG! Stay away. Very very far away. Maurice is a crook and this has been proven over and over…read more Just look at his IG page. He sells approximately 1 car a week and needs to say "another satisfied customer" to try and convince you. If you're really good you sell at least 20 a week. Over priced and down and out dishonest. He defined the word "used" car salesman. Even his wife doesn't go to him.

I debated about leaving a negative review but I feel I must warn people. They do nothing to the…read morecar before you pick it up except detail it. My tire sensor light came on so I went back and they checked the tire but the light never went off. Was told I had to drive a long time before it would go off. WRONG! Brought to my mechanic and it needed a new sensor along with an oil change they never did. It also needs all new brakes. Another $700! When I picked up the car the gas was almost empty, no manual and no extra key. Called Mel and asked him to make it right. His answer was he would make another key for approximately $200. I'm a 71 year old woman and they took advantage with their fast talk. I will be reporting them to the BBB. Buyer beware!

Great service, extremely satisfied customer. Would shop again with Vitale Motors, they are the best…read morein the business

I am a plumber and this is my second utility/box truck bought from Vitale In last 3 years. I have…read morehad 0 issues with the first truck and second truck so far so good. I come from Maryland to get the trucks. Scott made the purchase very easy and I liked dealing with him so much that I decided to go back for my second. Dealing with him is like dealing with an old friend. Lou from the bank they use is also great and easy to deal with. I'll be back for my third truck when ready. Mike, Pleasant Living Plumbing.

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

This was one of the most frustrating and troubling post-sale experiences I have had with a…read moredealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership's own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

I have to say it was a really great experience trading our car. Jude our sales representative was…read morevery kind and helpful. Meagan also was very helpful. I would definitely recommend DCH group.

One of the most professional and best managed dealer groups I have ever worked with... Plus they…read morehave several community outreach programs going on in collaboration with organizations such as SADD, and the Flagship DCH Auto Group promotional campaigns designed to prevent teenagers from engaging in distracted driving. When I visited the DCH Auto Group headquarters, their lobby area contained several display cases and the walls were lined with J. D. Power and Associate consumer satisfaction awards, Independently judged Dealership awards, and a variety of other credentials that DCH is rightfully proud to display. While working with the DCH dealership General Managers on improving their digital marketing activities, I was surprised to learn about the many systems they have put into place to both monitor and assure customer satisfaction in their sales and service departments. I am very familiar with the way car dealerships are managed and operated and can confidently recommend the DCH Auto Group dealerships as amongst the best in America when it comes to their commitment and execution of customer service and satisfaction monitoring processes.

Very disappointing experience with this dealership…read more The price was presented clearly at first as an out-the-door deal, but everything changed at the final stage after the paperwork process. Additional fees were added that significantly increased the total cost, even after everything was already agreed. This felt very misleading and not transparent at all. The communication was not consistent from the beginning to the end of the deal.

March 3, 2026, we began the process of purchasing two vehicles. We ultimately only qualified for…read moreone--a 2024 Tesla Cybertruck--after the dealership submitted numbers to the bank that included added back-end products (service warranty, GAP, tire protection), which increased the amount beyond what we originally requested. Due to ongoing disagreements over warranties, pricing, and repairs, the deal was not finalized until March 22, 2026. Since taking delivery, we have continued to fight for repairs. The dealership only agreed to address two tires, despite an official Tesla inspection confirming all four tires had poor tread and needed attention. We were informed the vehicle had only a light accident with no damage, yet upon delivery we observed a scratch in the wrap. When we attempted to negotiate based on this, our concerns were dismissed. We also asked about warranty options and were told only one package was available. After doing our own research, we discovered the provider offers multiple coverage options, which were not disclosed to us--leaving us feeling pressured into accepting what was presented. Now, with our first payment due April 22, we have no fully executed final documents--only draft/review copies. Over the past week and a half, we have made multiple attempts to contact the dealership, but our calls have gone unanswered, sent to voicemail, or we were told we would receive a callback--which never happened. We have informed the dealership that we intend to return the vehicle, but at this point, it feels like communication is being delayed or avoided to run out the clock. To add to our disappointment, we have since found a 2025 Tesla with the same options, lower mileage, and a lower price than what we are currently paying. We will be uploading photos of the tire condition and the damage referenced above.