DO NOT DEAL WITH THIS DEALERSHIP! I encourage you to read this entire review if you decide to go to this dealership (please don't, for your sake). Update December 31st, 2018: They forced my dad to sign a contract in which states he and I cannot give a review for this dealership because they already know what we're going to say. They forced my dad to sign for my behalf too. They can't legally enforce this and they know it. Since I didn't sign jackshit, in Section 2 under the Canadian Charter of Rights and Freedoms Act, I may post my review once more. My dad can legally post a review of them too if he wanted too. They essentially blackmailed us. "Sign this illegitimate contract or no refund for you." (not a quote from them, it's just my words. Summing up what happened basically.) We took a picture of the contract when they weren't looking. Click on the picture link below. *PROOF: https://gyazo.com/e4b8b344f7ebdf7df7371bf1127db387 They used terms like "malicious" and "negative" and "constituted slander" in their "contract", which is completely false. What I stated were actual events. But of course, instead of resurrecting our complaints, they force us to take down my review. They FORCED my dad to take down my review or would not give the refund for the Mercedes. But, all I had to do was copy and paste to Notepad, wait for the refund and then re-post. #outsmarted I actually would've permanently deleted this review if they actually treated us well after we confronted them about this vehicle being a potential accident car. If only they just gave us the refund without any further hassle... but they couldn't even do that right. All they kept doing was adding insult to injury and bullying us around. Revoking/infringing a CUSTOMER's right to express their thoughts and opinion of their business? What??? These guys are the epitome of good customer service and the reason why the dealership industry has been plagued with distrust and bad reputation. *We will be launching a complaint with the Better Business Bureau, filing a complaint with Lexus Corporate Canada/ Also, scroll down to the very bottom for the third and fourth section of this sketchy business. They fucked up big time. Original review: So, we bought a 2015 used Mercedes-Benz from this dealer. Oh, what a nightmare that was. There was condensation in the front headlights which eventually blew out the front turn signals. Before taking delivery, the dealership assured us "it's not that big of a deal." I took the car to the Canadian tire service center, and right away asked me if this car was a "rebuilt"--it was not in the carfax as an accident vehicle. There were too many body alignment issues with the frame that they found. For just ONE headlight assembly alone (both need to be replaced) is $500-1000 each for a grand total of $1,000-$2,000 (depending on if you get OEM or original manufacture parts). Not to mention the cracked/broken inner-bumper parts, God knows how much those would cost. Mind you, we bought Lexus extended 4-year warranty, and apparently "it doesn't cover headlights. They inspected the vehicle and sold it to us with the warranty. How on EARTH in their so-called "Safety Inspection" do you miss this?!? On top of that, the very next day after purchase, the trunk semi-stopped working. When you press the button on the power liftgate, it goes down but it doesn't lock itself, so it automatically goes back up. You have to manually force down the liftgate and push it down hard for it to lock. None of these are "covered" under the $3000 warranty we spent on this stupid Lexus dealership. My father emailed Lexus Northshore several times about this; I haven't even gotten a response ONCE. We phoned them multiple times, and all we got was a "We'll phone you right back" (spoiler alert: they never do.) Once they take your money, they don't care about you. We're so frustrated with them; I held my cheque so that it'll bounce when they try to collect it. They can take their stupid car back. I don't need it. I bet they'll call me RIGHT AWAY as soon as they realized they can't collect the money from me. If you're interested in a Lexus, give your business to some other dealership. read more

[PART 2] --Part 1 is on another account posted here. I coudn't find all that I wanted to say into one. Update Edit: December 27, 2018: Well, I was correct, once they found out we held the cheque, they called us the very next day of this review going live. They also called the Canadian tire service center behind our backs to confirm that it was in their shop. They lied to the Service Manager at Canadian Tire saying "we told them that it MIGHT'VE been an accident vehicle". Hey, Lexus Northshore! Guess what? We have the carfax that you gave us, and NOWHERE does it mention that it is an accident vehicle. Lexus Northshore is the sketchiest business I've ever dealt with. Literally, if you need a new Lexus vehicle, let these guys go bankrupt and go somewhere else. These guys are total horseshit, and I never wish for anyone to have a similar type of experience that we've had with this dealership. Pictures of the SUV's state (Canadian Tire technicians took it apart to see the issues): https://gyazo.com/b77fcb7efb1a531fc7ab6b8a32971a58 https://gyazo.com/68d499afd1c84daf2969b0539245fcb3 https://gyazo.com/8044bd10118ff5ca2a37b4e84906c291 https://gyazo.com/6949618ea209d6c5b845263611168b8e https://gyazo.com/2fdd07494ba3621ad31bae204a14255c https://gyazo.com/beac6d975952f6a7f86ab5b9796d939c Update: January 5th, 2019: Well... They've put it back on sale: https://www.jimpattisonlexus.com/used/Mercedes-Benz/2015-Mercedes-Benz-ML400-77f4b4f70a0e0a6b2c0a5706133b8460.htm or if they deleted that particular page due to this review, check out this screenshot: https://gyazo.com/b3361db027a57f24a57df370fdc7f2d6 Hey, Lexus Northshore! I thought it was an "accident" vehicle? After all, you said you told Canadian Tire's Service Manager it was an "accident" and "told us" about it. You're being deceptive to your next victim that will buy this vehicle??? Wow, I'm shocked (sarcasm). Now two things off the bat they are lying to you about. "ONE OWNER" and "NO ACCIDENT". We've been owners of this Mercedes (but only for 2 weeks) and I can tell you this is very much an accident/damaged vehicle. They didn't even bother to either: A. Fix the problems with this vehicle or B. Disclose that it is a damaged vehicle that will cost you easily over a total of $4,000 just to fix the bloody thing (if you want official Mercedes parts). You can tell that they re-took pictures of the Mercedes because of the front left turn single that blew up (as I mentioned earlier in this review due to condensation) https://gyazo.com/8106d9ba6021132fb0365721798ad3d5 Ours also had this error message in the driver side screen after front signal blew out: https://gyazo.com/26a04ffe4bf0018e9bf810e2c58c8fe8 (For those that can't read that message, it says: "Check Front Left Parking Lamp.") The hilarious thing is, that they didn't even submit a report to Carfax about the damages. It says "no damage" and that is the EXACT Carfax report we got. https://gyazo.com/37796d55c4e6674a720010a1ec2175ea Now, I'm going to do something that I don't often do, let's give them the benefit of the doubt. Let's assume that they do disclose it is a damaged vehicle when the victim physically arrives at their dealership location. Well, now you just wasted their time and possibly their plans for that entire day (depending on how far away they live from the dealership). But I bet you, they won't disclose that and will give them the same lines they gave us "Oh, that's easy to fix. Not a big deal." These guys are nothing but scam artists. read more

We were referred to James Ritchie, and you should too. Best sales experience,ever! Much has changed in the automotive business: better websites, more choices, easy to find pricing, fuel ratings, and other stats n' stuff which combined to helped trim our list down to 3 contenders. We set aside 2 nights and 2 weekends to visit dealerships for the final test drives and "big decision". This is when we discovered where the "car biz" hasn't changed at all: cheesy, lacklustre, and some...dreadful car sales people....until we went to Jim Pattison Lexus Northshore and had the pleasure of meeting with James Ritchie ( our friends referred us). James is one "Product Advisor" who actually knows his product, inside out and backwards! We spent well over an hour ( closer to 2) on each of our 2 visits. James, not once, uttered any of the "pushy" sales lines, kept us smiling, and was tirelessly patient ( we had a clip board of questions!). James knew how to use and explain every feature, option, and a great deal more all while keeping us entertained....not sure if we learned more or laughed more. Lexus became our choice, largely as the result of the exceptional experience with James Ritchie. Since we drove away he has contacted us several times and we look for him whenever we stop by for service ( also excellent). We also bought our first set of winter tires, our new Product ADVISOR convinced us our complete safety was worth it. If a Lexus Is on your list, make an appointment with James Ritchie, Jim Pattison Lexus Northshore. You will be referring him to your family and friends too. read more

Just pick up my new IS 350!WooHoo!Love it! Just wanted to share my experience dealing with Lexus Northshore The customer service at Lexus in Northshore was awesome! When me and my family went into the dealership, the sales were aware of us right away and asked if we need any help. I told them we were just browsing at the moment and looked around. Later, we decided we should probably go on a test drive. The salesperson was very patient with us during the test drive and tried to explain details and features on the IS 350. He also asked a lot of questions to make sure which of the package would fulfill our needs. Afterwards, he went over what the rates are for different options we can do on financing. We did not make the decision on the same day but we went back a week later to make the purchase. On the delivey day ,Quick deal ,clean car and off we went! The entire experience went smoothly and I would highly recommend this dealership to others! read more

would just like to say what a wonderful experience I had when I visited the Lexus store in Nothshore, from the moment I stepped foot into the dealership I was greeted by a very nice young man whom greeted me with a warm welcome and ask me if I needed any help, I told him I was just looking but if he would,nt mind answering some questions about a certain car I had my eye on, I was very impressed at how knowledgeable he was, and any questions I asked he had a answer for them. I was so impressed I would highly recommend this dealership to all my family and friends, Thank you Carson for all your help, hope to see you in the future for my next vehicle. Jennifer .s read more

I am not big on writing reviews for businesses, but when I have an exceptional experience, I like to share it! The guys at Lexus were extraordinarily helpful, professional, and polished. I went in with my wife to look at leasing a used RX 350 SUV and was instantly greeted by a member of their sales team (Keith). He took the time to explain the product thoroughly and was not pushy. Despite the fact that we did not end up purchasing the vehicle, I was very impressed with the quality of presentation. I would highly recommend this dealership to any of my friends. read more

Buying a new car especially a fairly expensive one can be a little harrowing. I recently worked with Cody Kukkola on the purchase a new Lexus ES 350 and found him to be down to earth, honest and a pleasure to deal with. He answered all my questions, called me back to follow up and generally gave me the impression that he was interested in me as a customer and would do what he could to get me the car I wanted at a good price. You can't ask for much more! Ray Kamloops read more

We bought our newest car here this weekend, Cody Kukkola was our sales person. This was by far the easiest car purchase we have ever made, no games, just a nice guy, professional, knowledgeable and accommodating. I've already recommended Cody to a family member for their next purchase, all in all a positive experience and much different then other dealers we have dealt with. Thanks read more

Excellent experience from warm reception -- to test driving Lexus cars -- to negotiations -- to seamless purchase procedures -- to receiving new car (IS350). Very fun car to drive. All persons knowledgeable, respectful, friendly, efficient and professional. Particular commendations to Sean Shahabi (Sales) and David Jones (Sales Manager). Thanks guys ! read more

Just purchased my 2019 RX350 from them. Great service from Tristan and his mangers. It was easy negotiation and they even delivered vehicle to my house. I would strongly recommend them. read more

Do not go there. They do not know how to fix your car after your car have some problem. They look very kind but they cannot fix your car even if they know what your car's problem is. read more

I had a great car buying experience at North shore Lexus. I would buy another from them in the future. Very smooth and professional process, thank you Cody and Hank! read more