I recently purchased a used car from Jim Pattison Toyota Northshore. It was a long distance…read morepurchase as I live in Calgary but they had the car I wanted. Gary Huang provided the best service. He was knowledgeable and provided everything I needed. Negotiation was easy and when I arrived to inspect the car and make the purchase everything was as promised. The dealership also stood behind their guarantee when a small issue came up following the purchase. I am VERY impressed with this dealership. I would not hesitate to deal with them again, even from 1000 km's away!

Horrible service. They had my car for 7 hours and they could…read morenot figure out why my horn is not working. They asked me to book another appointment next MONTH! I asked them 5 times to change the battery for my key. They did not replace to battery. I asked them to check my rear defrost. They did not. They wanted to charge me $1400 for front breaks. It took 7 hours for them to change my oil/rotate my tires and not do anything else I asked for.

I'm sad our visits to this dealership are ending (we moved to a new city)…read more We've been returning to this location for scheduled service ever since our UX purchase back in 2019 and have had good experiences for most visits. Notable staff standouts for us during our time here are Kiki in Sales and Alanna in Service; they've been very nice and have addressed all issues in a quick and timely manner... just wanted to say thank you, and we wish them the best!

I bought my first Lexus this summer from Jim Pattison Lexus and had pleasure of meeting KIKI. His…read moreService was exceptional. I am supper happy with this location and specially KIKI for his magnificent personality and knowledge and service. I highly recommend Him. Heidi

I replaced the thermostat on my vehicle. Unfortunately I didn't succeed in bleeding all of the air…read moreout of the system. I took the vehicle to the dealership. They were told that I had just replaced the thermostat and that the vehicle was overheating. They insisted on running a computer diagnostic for $200.00. Then charged an additional $350.00 to change the coolant and bleed the system. All that a competent mechanic would need to do was bleed the system and add a little coolant. Charge should have been less that $200.00.

I would give zero if I could. do not go to this dealership. both times I have visited for recalls…read morethese guys have tried to rip me off. first time told me all my brakes needed doing but when I took them to my independent garage the backs still had more than 25% life still on them. second time they charged me $250 to run diagnostics on a part I told them was broken and needed repairing, then told me it was broken and that the part was not a repairable part anyways. so basically just charged me the diagnostic fee for no reason other than to make money. I now drive elsewhere to go to a dealer. these guys are crooks.

NEVER have I EVER gone to a dealership & been asked to pay for a car key battery…read more I asked reception if they could replace it, she kindly directed me to the parts counter. I asked "hey could you guys replace the battery for me" to which he replied "sure" He gave me back my key, & I turned to walk away & he hen tells me I'd have to pay for the battery.... I'm sorry but is this a mom & pop shop where you should pay for such an item or is this a huge dealership to which like 100% of the other dealerships would gladly just replace the battery & not even hint at you paying for a stupid battery. Avoid this place like the plague since they want to nickel & dime their customers. THANKS FOR OVER PRICED BATTERY CAPILANO VW!!! Scammers.

4 hours to change an alternator and $40 shop supplies! I…read morewatched it done on U Tube in 32 minutes on the same car! When I questioned what shop supplies could possibly cost $40, I was told "all garages do it" and could not tell me what it was for. Will never deal with these guys again!

Awful! The worst dealership by far. Staff is awful even the managers. I talked to the new car…read moremanager, he told me: it's not my job to negotiate with people like you. I don't talk to people. They think they are working in Nasa. Changed my mind to buy a Mercedes instead. Never ever go to this awful dealership! All of them are the same.

This dealership uses fake marketing methods to attract consumers to use their service. Then, they…read morebreak the promise by not honoring the terms and conditions. After I contacted the service department multiple times, they ignored my request. After all, they want to lure the customer in and not fulfill the promised condition. Another issue spotted is poor record keeping and wrong data entry in their database system for an undefined reason.

Stay away from this place, especially if the Finance person name Jody. Good luck if you do not…read morepurchase Extended warranty from her. Be prepared to be intimated and humiliated. Unless you like to spend Thousands of your hard earned money and get intimidated and yelled. Go ahead. As a decent human being, Stay away!

I must say I am disappointed. I have been a loyal customer for 10 years, but the service has been…read moregoing down hill. I booked a tire change appointment online a month ago. Today, while I was teaching and unable to answer my phone, I received a voicemail informing me that my appointment could no longer be honoured and and they wanted me to come in earlier, which was impossible. When I arrived the originally scheduled time, I was met with visible frustration from the service advisor. He told me that weekend appointments were no longer available, and that I should plan to come before work. While he initially said they could uber me to work, he quickly withdrew it when I explained my schedule and work location. In the end, they did the tire change, but I felt like they were no longer interested in servicing my car. Why was I allowed to book the appointment, and hold it for a month if it was not a possible appointment?

Props to Cory in the parts department. I called here to get a replacement rear windshield wiper…read moreafter mine was stolen. This particular part is impossible to find-- I had already tried a guranteed to fit after market part, and it did not fit. Cory was super helpful and even double-checked that the part was correct by asking for the VIN of the vehicle. He set aside the part for me as there was only one left in stock when I came. He also installed it for me free of charge in order to make sure it worked. The price was surprisingly reasonable for the part. There was also complimentary tea, coffee, and hot chocolate at the dealer. Minus one star because there is no parking here. The dealer has filled the parking lot with their 6 there are literally zero places to park and the row that is supposedly for guest parking is totally taken. Additionally, the dealers have taken up all the street parking. So basically, you have to drive onto the dealer lot and park your car in the middle of the lot and back out of the lot because it is so crowded. Really, the dealer should move some of their cars off the lot or at least leave some street parking for customers. I will come here again for future parts.

I took my 2019 Hyundai Elantra N Line in for engine issues, and what began as a warranty repair…read moreturned into ongoing problems every few months. Over time, I experienced engine trouble, cylinder and coil issues, excessive oil consumption and burning, hesitation during acceleration, and clogged fuel injectors, ETC. My biggest frustration is that these issues were never proactively addressed, and there were no recalls despite multiple independent mechanics confirming the problems. To make matters worse, my final interactions with the service department were disappointing. I found the staff rude, dismissive, and unclear in their communication. Follow-up was minimal, and I often felt I was being given the runaround. It ultimately took a male friend stepping in to help get answers and resolution before any meaningful action was taken. The repair costs were significant for a vehicle with fewer than 66,000 km, and the issues did not appear to be related to normal wear and tear. I have since sold the vehicle and would not recommend Hyundai North Shore or Hyundai in general based on my experience.

As far as new car dealers go, the service at Cap Audi has been pretty great. I bought an A4 from…read morehere and it has been back for A LOT of warranty work, and I have been treated very well by Dan and Richard in the service dept. This is not a car review, so I won't go in to the details of why I'll never buy another Audi again, but if it's an Audi you want I would HIGHLY recommend the guys at Capilano for your purchase and in-warranty service. They have installed a new transmission and performed an engine rebuild in the past six months. I'm glad I had these guys to deal with, because otherwise it could have been a very painful experience. Highly recommended!

The service department had a worst service attitude ever. I'm changing my service after 7 years!!!…read moreThey do not know how to keep long term royalties clients.

I had an unusual incident with my car battery dying for no apparent reason and North Shore Kia was…read moreextremely helpful and reassuring. They took the time to check for every potential reason for the malfunction and left me feeling heard and comfortable that my vacation would not be ruined. Great service and a special shout out to Mo for being so helpful! I would highly recommend North Shore KIA! Bonnie

I had a fantastic experience today at this Kia. They were able to get me a sooner appointment date…read moredue to my worries about my car--They were very kind and understanding about it. They also only needed to replace one part but they went above and beyond what I was expecting! My car is clean and fixed :)