I had an unusual incident with my car battery dying for no apparent reason and North Shore Kia was extremely helpful and reassuring. They took the time to check for every potential reason for the malfunction and left me feeling heard and comfortable that my vacation would not be ruined. Great service and a special shout out to Mo for being so helpful! I would highly recommend North Shore KIA! Bonnie read more

I had a fantastic experience today at this Kia. They were able to get me a sooner appointment date due to my worries about my car--They were very kind and understanding about it. They also only needed to replace one part but they went above and beyond what I was expecting! My car is clean and fixed :) read more

I was sold a 124 battery as oem instead of the j80 that came with my car. It is noticeable smaller. The clamp down bracket and the insulator do not fit properly. They are loose. If I knew I was getting the wrong battery I would have bought it at Costco and had better warranty. I was told no returns on batteries so not sure what to do now. read more

Very disappointed on how the sell you on "free lifetime" oil changes. What a scam! What they dont tell you is you cant just get an oil change. You have to pay for the services they recommend. What are these services....Horn test, too up fluids, lubricate weather strips and they will road test your vehicle! All have absolutely no value at all but they charge you $200 for it and that how you get a free oil change. What a joke. Reviews on this page have to be fake if people are happy about that. read more

Made an appointment to bring our Kia in to look at a warning light on the dash. Made it for 9:30 to make sure we got in and out in a timely manner. The appointment was for 30 minutes, but they said they needed a few hours when the car was dropped off. We live too far to be dropped off at home, so had to hang around the neighbourhood. Almost 4 hours later, the car is still not ready - they some how missed it. My wife couldn't wait any longer. Half of a day off wasted, and it's still not resolved. Will be looking for a different Kia dealership for service and sales. read more

Great business, great management, reliable & professional. I've bought a few cars from them over the years. I've had some disappointment ong moments but when I share this with management, they always make it up & apologize. read more

We bought a 2015 Kia Forte5 here. The sales team was great. Sadly the service department is deceptive and frankly frustrating. They uphold us numerous times on routine service jobs that were unnessary. One example is the cabin air filter which we regretfully paid for them to change, in the process the broke the clips of the cover. We complained, the replaced it, but it is still broken. On top of this the service department just seems interested in upselling you service work on vehicles that absolutely do not need it. So, definitely buy a car here...Sales rocks. 4.5/5 Get somebody else to service your new car as the service department is staffed by pirates. 2/5....because there is free coffee and water. read more

It is amazing what a year and a half can do to a company. They have grown a lot over the last few years and the care you used to get from the service department has changed. Although Christina is still there as helpful as ever, it seems the service from the mechanics is not as good as it was. Recently we took our car to a different dealer just to see if our $800 service would be less money. It was $145. This included changing out our snow tires for the all seasons which KIA wanted $132 to do. I am not sure if KIA quoted us the right service or not... thankfully we looked into this and went with the service required in the manual. We are definitely not going back to KIA for anything. We bought our Outlander from this dealership when they were Mitsubishi in 2010. Christina and the service team are top notch! I have never felt like I was being over sold or "ripped off". Christina even helped me with a small problem I had just by talking to me over the phone! Today I needed snow tires, she went above and beyond to find them for me and get them installed. They gave me a ride to work and picked me up when the car was done. They even washed the car on a cold Vancouver day! read more

Today, I received exceptional service from North Shore Kia. Cristina Marinescu went above and beyond to exceed my expectations. Because of this, I will continue to trust them to service my 2019 Forte. Ben and Anand was very pleasant too. Thanks to the mechanic who worked on my car and the rest of the service staff. I'll be back in 6,000kms. read more

We went to different Kia dealerships and we found Kia North Shore to be the best one. Manu and Dave were excellent, friendly, patient, knowledgeable and helped us to make the best decision taking into account everything we were looking for in a car and our budget. We love our Kia Soul and the entire experience in Kia North Shore, I highly recommend this dealership. read more

We purchased a vehicle from these people and found that both the business office (financing and warranties) and service department (oil changes for life - don't bet on it) are money-grubbing con artists. They attempted to stretch us out over seven years and piled on extended warranty, optional insurance and who knows what else - saying that "these will only add a few dollars each to your monthly payment". When I questioned their so-called business manager about it she seemed indignant and replied: but this is how we make our living. Not, I'm sorry or let me make some adjustments but basically: how dare you question my adding on our pure profit items even though you are paying what amounts to full sticker price for the vehicle. Never again. Should have gone elsewhere. As for service: offputting to say the least. Only bright spot is the vehicle itself. read more

I've been buying new & used cars from here for past 5-7 years. Given them so much business. I bought another car yesterday & honestly that will be the last time for our family. Manager's skills has gone rapidly down the toilet!! A lot of nickel & dining now. They also sold me a 3 star warranty that I never used & lied to me & said they would give me a credit for that warranty I did not use & paid a couple thousand dollars for. We never saw anything rectified with this. They sold me another one basically so I lost that 3 star warranty money I paid 3 years ago. The warranty's I feel might be all a scam, after buying so many now & spending thousands of dollars on them, I'm not convinced. They always say you get the money or credit back but I have yet to see that after 5-7 years..... probably because of crazy inflation of used car prices, I just paid $20K for a 2017 Kia Forte!! My husbands 2019 was the same price 2.5 years ago!? How does this make Any sense? The best part of this dealership is the finance dept; they are kind, personable, knowledgeable & helpful always, especially Natelie. The service reps to go to are Bill, Ben & Christina! Very helpful & kind but otherwise steer clear of buying cars from here!! Management will nickel & dime you!! Tell you they are absorbing costs when they buy your car for nothing & then turn around & sell your car for double!!! Wow!!!! read more

We have purchased 2 brand new vehicles from this dealership. The first time around we were satisfied so we went back for a second. The service we have received since then is appalling. I could write a novel about the terrible service we have received. From not keeping their end of the deal with what was included in the sale of our vehicle, to sending parts back when we communicated we were trying to make it there to get our vehicle fixed (we live on the Sunshine Coast and they assured us they would work with us to accommodate the long distance we have to travel for servicing etc), when we were able to make it in to get our vehicle fixed, ($85 ferry later) we learn they misdiagnosed the problem and can't fix it at this time-they would cover ferry costs next time. Instead of installing the cross bars we got from them, try three them in the back of our van for us to do ourselves. Said we could get oil changes elsewhere since we live far away but we had to PURCHASE the KIA oil filters and use them even though they should be free as per our sale agreement. Had to fight with 2 employees over the phone the next time about having our ferry covered when we came back to finally have our van repaired..final agreement was to send in photo of ferry receipt and they would send a cheque. When we were there we asked about the all weather mats that were part of our sale deal 2.5 years earlier that we still hadn't received...yes they had them and would install them for us. No problem. When we pick up our van..they tried to charge us $350 for the mats! Finally they agreed to give them to us, included it on our invoice as no charge. When we left we realized there were no mats installed..we still didn't have them 2.5 years later! When we got home I emails a copy of our ferry receipt to service manager Matt, along with invoice for the mats we didn't receive. He phone me right away which I was impressed with..said he was mailing out the cheque for ferry reimbursement that day and would shop the mats to our home the following week. Well almost 1 month later we have received the mats..to a different model of vehicle than ours and they don't fit in the van. Still have not received the cheque. Emailed Matt again, no response. Needless to say..after spending $80,000 in that dealership..we will not be stepping foot in there once our warranty has expired. read more

North Shore Kia is great...until you sign the papers. There was critical information left out of the sale of my new Soul and when I went to talk to Matt Buchar the service manager I was blown off. I then talked to the General Manager Moe Eftekhari he was even ruder. His opening comment was "Well nobody forced you to buy the car" and was condescending the entire time. When I said I was going above him because he was unhelpful, he told me never to call his dealership again...So that's the service provided for the biggest purchase I have ever made. I want to sell my kia just so they don't ever see another cent of my money. I will be taking this issue to the better business bureau until then please stay away from this dealership. read more

went in for oil change and was told to return in 1 hour. 2 hours later and still no car. no one acknowledged me at the service counter and was told to keep having a seat. the lady was no help at all at the counter and kept on ignoring me. when my car was ready, I was told that other than the oil change it needed $500 worth of repairs. what a sneaky way of getting you to buy into more service. I said NO and got my car, which they NEVER cleaned or washed as promised. Very poor location! Took the car to another shop and what I was told it required was a bunch of rubbish. Don't fall for this old mechanic trick. Shame on you North Shore Kia and service staff! read more