This was my first time buying a car and Jen helped to make it as stress free as possible! She was helpful in getting me a deal I was comfortable with and also navigating all different problems that came up! She was very personable and made the process very easy. I was given honest answers to all my questions and they catered to my situation to ensure I was comfortable with the deal! Definitely recommend Jen and Bob in helping you get a new vehicle! read more

Out-of-State Buyer Beware - Undisclosed Damage on a $38,000 Vehicle and Zero Accountability I purchased a Kia Telluride for over $38,000 from this dealership as an out-of-state buyer and paid $750 for enclosed vehicle shipping. The transaction closed quickly and payment was wired in full. When the vehicle arrived Friday night, it was delivered dirty on the exterior, despite enclosed transport. Once inspected properly in daylight, I discovered significant warping and paint damage on the rear spoiler. This defect was not disclosed, not visible in the listing photos, and not identified in the third-party pre-purchase inspection I paid for. The inspection company later refunded me, acknowledging they missed it. I immediately documented the issue with photos and video and contacted the dealership. I reached out to:    *   Chanda (Salesperson)    *   Nathan Baysek (Used Car Manager)    *   Calvin (Internet Sales Manager)    *   Will Kraft (General Sales Manager)    *   And ultimately the General Manager For days, no one responded to emails or calls. After continued escalation, Will Kraft finally contacted me and confirmed that management and the GM reviewed the photos and decided to do nothing, stating that because I paid for a pre-purchase inspection, the dealership would not assist in any way. To be clear:    *   This was a $38,000+ vehicle    *   The damage was present at delivery    *   It was not disclosed prior to sale    *   It was not visible in marketing photos    *   The vehicle arrived dirty, further obscuring the issue The vehicle itself is mechanically fine, but the lack of disclosure, refusal to stand behind the condition of a high-dollar vehicle, and complete breakdown in communication was unacceptable. If you are buying locally and can inspect the car yourself, your experience may differ. If you are buying remotely, understand that once the dealership has your money and the vehicle is delivered, you are on your own. This was a conscious decision by management not to address an undisclosed issue on a $38,000 vehicle. read more

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Horrible dealership. We bought a BMW from them get it home and it needs $12,000 worth of work done to the shocks and sway bars. There's no way they inspected this car like they said they did. Beware, very dishonest dealership. Our attorney will be taken care of this. read more

I want to buy a new truck at Shorkey's when I test drove it. I found out it had 1800 miles on it but they were selling it as a new truck with a new price tag. This did not resonate with me so I passed on it plus when the salesman goes back to the magic man behind the curtain it took forever, wow I don't play that foolish game so I moved on from the land of 0z. read more

Spoke to Will Craft, the manager. He seemed bothered knowing I was out of state. I asked how they handled sales and transactions being on a nationwide platform. It was a one sided negotiation and the car immediately went up in price. Again, seeming bothered, he stated, "Well if the difference you're asking for is $500 bucks, then I'm really not going to miss your business." Know when to step down and let someone who actually cares take over. It may do your business some good. read more

Julius was our salesperson, and he was awesome to work with, would recommend if you're in the north hills area to go check them out. He was really willing to make a deal that worked for us. read more

We had a great experience with salesman Robert Plietz. Got a great SUV for our daughter. Thanks Rob!! I would recommend this dealership.

literally the worst car buying experience I've ever had. financing guy was a dick, car was dirty, scuff marks everywhere on the inside, and when I was sitting in the car figuring stuff out I texted my salesperson to come explain one thing with the vehicle, who I could see through the glass, and saw him look down at his phone and throw his arms up in the air. The price was decent though, so 2 stars instead of 1 read more

A few weeks ago I put in a review on this dealership and it wasn't a good one. but over the last couple of weeks they ended up coming through and honoring my warranty and fixing my car. it's a shame we have to go to these lengths to get our cars fixed but I'm just glad this dealer came through in the end. read more

Worst service experience I've had in 30 years. I'll never return there and highly suggest you look elsewhere for your Toyota service needs. I had scheduled a 2-part service request, my first oil change as well as to have the active sound control turned off. The service advisor stated there would be a $145 charge for the ASC portion...it's literally a 20 second task so why try to gouge your new customers? The appointment for the oil change took 2 hours which is mind blowing, and upon return of my vehicle it was washed without my consent or knowledge with what must have been muddy swamp water. I brought the vehicle in freshly detailed and waxed and it was returned to me looking like this. read more

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Still don't understand how some things function in this place. Can't tell if the people are overworked or just regularly hot and cold. Every experience varies so wildly. OH also they send you expired coupons. I tried to use coupons sent to me in May. They expired in January. JANUARY. What's the point. This is the only Toyota dealership open on weekends for servicing and I'm just about ready to keep driving back to Cleveland for servicing instead. They do get the service done at a good timing though, I'll give them that.... Although the recommendations alwyss seem to be a surprise. You're telling me I declined my fluids being changed for the last 20k miles? Each time I've been here? Huh. Okay. Edit: the guy was nice at the end and they have wifi and coffee again now that covid is a little more under control. I was annoyed when I wrote my post but didn't shine a light on any positives (sorry) read more

Jim Shorkey Toyota - Expiry at the end of each coupon - Car Dealers Near Me - Pittsburgh, Pennsylvania

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I previously was at Spitzer Toyota in monroeville where they where very nice and helpful! They did not have the car I wanted in stock so I came to Jim Shorkey Toyota...what a mistake!!! I was met by a salesman who did not understand what I wanted and could not comprehend my budget. I was also met with the so called manager "Nathan Baysek" who was down right rude and disrespectful! When I asked if they could match the price of Spitzer they said they where cheaper. I showed that they where expensive and he proceeded to say "Its only a couple hundred go somewhere else if you don't like it." I left in tears and was completely dissatisfied. Will never return of recommend to someone else. read more

Jennifer was a great salesperson this is 2nd Toyota sienna I have bought from her she really hustled to get us in and out she drove it around and even took it and filled with gas herself GREAT EXPERIENCE read more

Will never take my car here for service again. I paid $308 to get ONE tire sensor replaced, a local car repair shop did TWO for me for $170. I know dealerships are more expensive, however they are charging more than double the market price. Additionally, I paid over $1500 to get my car inspection, new brake pads, and a tire sensor fixed. My brakes keep squeaking and making awful sounds. Seems like you can get better quality and value elsewhere. read more

Shopping for a Toyota Crown and this dealership had what I was looking for. My salesperson, Jennifer, was very responsive initially. It was a pretty easy sale because I knew what I wanted and they had it. We did all the paperwork but it was late so we decided I would pick up the car the next day. I left work early to do so, and although the car was present, it had not been detailed properly and was filthy on the inside. Jennifer apologized, told me to wait in the waiting area, and disappeared for 20 minutes. No one informed me what was going on, no one came to check on me, and the waiting area was just as filthy as my poorly detailed car. I went from being excited about my new car to being frustrated and angry. When Jennifer returned, she seemed upset, not at my distress, but at the fact that I would be leaving a bad review of her. We went to the car so she could give me an overview of the features, but I was still frustrated and I asked her if I could speak to the manager. She went inside and I sat outside in my car for eight minutes (I timed it) and then just decided to leave. I got an anxious text from her as I was driving home that again was not concerned with my negative experience, but rather the fact that I'd be leaving a poor review. I have heard nothing from her or the dealership since. I regret purchasing my vehicle here. read more

My car was in for routine interval maintenance for which they hound you to get! Took me on time and I was done ahead of schedule!! Great you say! However, tasks performed weren't really completed! Although they said they checked my tires and they were listed at 35psi. In fact they were all30 and one was 29. The customer service representative was very helpful and said she would take care of it and did. The question I have is.... Can I trust the other stuff they said was done, done??? Very skeptical about it!!! read more

Waited a week for them to call me back to schedule my undercoating for my new 2023 Tacoma. I finally had to reach out and tell them I no longer wanted it (after waiting over a week) and requested what my options were. Only then did I start to receive calls to schedule my undercoating. Told several people, including my salesman, that I did not want and would like to discuss options. Still waiting for that call... read more

I think they are somewhat rude. Seen a few guys laughing behind someone's back. Very snooty salesperson there. They also tried to overcharge me. Another office wasn't much better. I decided not to buy a Toyota again. Went with Lexus instead. read more

After 10 days of purchasing a vehicle, it would not start sporadically. The service dept wouldn't even look at it. They told me to go elsewhere because it is a hyndai still under warranty but I purchased it 10 DAYS AGO! I don't care what make & model it is, you should have kindly told me to bring the car in and we'll check it out. I'm not a happy customer and would NOT recommend using this dealership. It's too bad because, other aspects of sale went very smoothly but if the car doesn't start, within 10 days of purchase, what good is it? I'm very disappointed in the way the situation was handled. But in the end, I found a great deal during the aftermath of the global pandemic when every car out there is overpriced. And, by the way, the car only needed a new battery and runs fine now. They could have totally replaced the battery at Toyota. read more

They are a bunch of crooks. They wanted to tack on a $1000 dealer prep charge on a used car. Since I wanted the car I agreed to an extra $500 for no added value. In fact after taking delivery they did not include an extra electronic key that should have come with the car. Instead they gave me the name and number of Mike's Key Express where for another $200 I can buy an extra key. Other problems were a missing insert for the cup holders and no floor mats. Cup holder insert $20 - floor mats $170. Great job on ripping me off on the dealer prep where nothing was done except adding on the bogus charge. The document preperation fee of $394 was also a ripoff. I should have just walked out after reviewing all the extra charges on a $30000.00 used car. I would never go back to this dealership. read more

Service Team was great. I had a defective battery and we about to have very cold weather and the holidays were coming up. They were able to check my car for me and do some detective work to confirm that it was still under warranty even though national Toyota had said it wasn't at first. Highly recommend! Thanks team (esp. Nick!) read more

I bought a vehicle from them a few years ago. It has less than 15,000 miles on it. My last "free" inspection cost $130. They also tried to get me to replace the rotors on it, which is ridiculous. They just charged me $430 for a replacement key. I see those on the internet for $39. Their service department is a rip off. read more

Great place to buy your first car! Buying my first car was a great experience at North Hills Toyota. My salesperson, Paige, made me feel very comfortable with the process. She answered all of my questions and gave me plenty of time to look at cars. Nate was also extremely helpful and professional when discussing negotiations and concerns, and I feel as if I got a good honest deal! Definitely recommend working with Nate and Paige who are friendly, honest, and enthusiastic salespeople. read more

I had a big fan of this dealership under the last two owners. That situation may have changed. First, they moved me to a different service manager. No offense, but most business is based off personal relationships. My old service manager is still there. As I write this I am sitting at the dealer because as I was cleaning out the back seat I found a plastic part that is part of the suspension. I called the dealership and was told to bring it in. I drove up to North Hills and was told that I would need to pay for labor ($125/hr) to put the part they likely left off back on. They were the only ones to be anywhere near the suspension. I had the car there three times in the last 4 months including 4 new tires, inspection and an engine tuneup. I spent well over $2,500 dollars with them. There are other Toyota dealers closer to my home. There is a reason that their rating is currently only 2 stars. I'll edit my review if they drop the labor charge, but it might be time to look for a dealer closer to home. In the end they didn't charge me. They did try to blame the guy who installed my EV battery. I swear I saw the part on the floor as I was cleaning out my car before the battery install. I thought the plastic cap was part of one of my granddaughters toys. Upon further investigation I saw that it had a Toyota part number molded in. I looked up the part number on line to confirm. No apology was given for me to take the time to bring the car back. read more

I had a Toyota Camry, Jennifer Yeager helped me a lot in exchanging an old car for a new Toyota Sienna. I am very grateful to her, she is very kind, humble and knowledgeable specialist. Thanks to Jennifer, I got a new car without much difficulty. I think that in the future we will continue our partnership with her. I would recommend for everyone Jimshorkey toyota! Jennifer is number one!!! She is fantastic girl!!! 10 stars read more

Jim Shorkey Toyota - Car Dealers Near Me - Pittsburgh, Pennsylvania

The North Hills Toyota service department is not technically qualified to service any type of motor vehicle. I brought my car in for service to have 4 brand new tires put on. Not only did the service technician forget to put on all 4 valve stems; the front and back passenger tires continuously loose air and will not hold a solid psi. Furthermore, multiple calls were made to the service department without anyone ever returning my call. On the third day the assistant service manager finally spoke with me and wouldn't even admit his technician made a mistake. I live 45 minutes away and they expected me to try waste my time and more gas without any reimbursement or apology. I worked hard in the automotive industry for 5 years and I assure you this is how you loose a customer for life. Do not have your vehicle serviced at North Hills Toyota, you will regret it. read more

Just had my still under warranty RAV4, in for its 25K service at Jim Shorkey Toyota. On every vehicle I ever owned, pushing lock on the FOB twice chirped the alarm or horn. I asked about that on my car and they said they would check. When I picked up my car they said it was only supposed to have a little beep and charged me $73. He said they spent a half hour trouble shooting it and that's what the charge was for. If that's the way a Toyota works, just tell me. Don't spend half and hour trouble shooting something you already know and then charge me for it. Probably no more Jim Shorkey cars my future. Very disappointing. read more

While you are reviewing my complaint Charvette A. You may want to pull the so called 160 point certified inspection that you did on the car to be able to sell it as "certified". They didn't even do 160 points, it was only 147 so selling it as such is fraud. read more

NORTH HILLS TOYOTA: TURNING INTO A NICKLE & DIME ORGANIZATION Previous experience in 2021 was good but clearly that depends on the Service Rep & Issue. These guys are not truely concerned with the car. Far more interested in nickle & diming. I mentioned to service rep, that one of the sensors on my tire is registering a low tire pressure when it's at 32 PSI (either front left of right, can't remember). Just asked them to check it out while I brought my car in for an oil change and tire rotation. When I asked that he check it out, he said it was normal, it's just measuring a low pressure. I told him none of the other pressure gauges are doing the same. It clear the tire pressure gauge is not working correctly. The car is still under warranty. Only 1.5 years old. Please know that I end up pulling over multiple time to to fill the one with air, then checking again. Often, it still shows a warning. He said he would check it but would charge me $135 for a diagnostic if they can't find anything. If they found something, I wouldn't be and it would be covered by the warranty. I clearly don't want to pay a $135 diagnostic fee for something that the computer doesn't pick up but is very much happening. What happened to checking out something without charging a $135 diagnostic fee? The car is 1.5 years old, very much under warranty. Seems really wrong and quite honestly, very concerning that North Hills Toyota is ignoring a safety warning given a tire gauge shouldn't be performing incorrectly. The whole point is it needs to work reliably so there's no safety issues. The whole experience stunk. Guys was rude, uncaring, only wanting to get thru the check-in. When I told him I would reflect it in the rating he yelled at me to go elsewhere. Spend a 1/2 hour driving up to the dealer and set aside the morning. Not going elsewhere but certainly will going forward. Not what I expect from a dealership. Very uncaring, unprofessional, overall bad experience. read more

As you can see from the other reviews prob best to stay away. I inquired about a car I know the car market is hot right now so expecting to pay msrp or a little more. I was shocked how bad they tried to rip me off thousands more than other dealers same exact car. There business there choice but plenty of other reputable Toyota dealerships that won't rip people off. read more

Josh was so understanding and kind. They let you know how long it will take and sure enough they are on time. They let you know what is wrong with the vehicle and would you want to do it or bring it back. We have bought 3 Toyota and always have it serviced. read more

Always helpful and gets the job done well. They offer a shuttle service as well to get you to work on weekdays. Most of their staff goes above and beyond,! read more

I went there for the maintenance of my car. I asked them specifically to check the brakes and they said they are perfect. A week later, I started to hear significant grinding noise from my car. I went there again with an appointment and they told me they can't look at it. Then, I went to another service center and apparently everything was excessively worn and even the rotors were damaged. This place is definitely not reliable and not safe!! read more

well still waiting to hear from him shorkey Toyota. this is such a shame. I have called 3x and still no response. I was happy with them until this time when they couldn't care less read more

Why in the world would anyone buy here? They are posting $2,000 "dealer price adjustment" markups on their cars. Other dealers like Cochran do not sell above MSRP - they care about their customers. Stay away from the crooks at Sharkey... I mean Shorkey. read more

Horrible service. Let me start by saying Deanna and the Parts Sales staff were all great, but that was the extent of it. Came in for a State/Emissions Inspection this morning and when I arrived I mentioned that my headlights went out this week. I went over to the Parts desk, purchased a set of lights, and instead of paying to have them installed, I asked if I could take the 5 minutes and put them in myself. I was told no problem and directed to do so in the drive-in bay. I popped the trunk and 1 minute later finished the left light and was asked by a service tech. to pull my truck forward to the bay. No problem. I closed the hood and pulled it forward. Started on my second light and in the matter of 2 minutes had 3 different service techs come up to me, ask what I was doing, and ask if I was having service done. Each got more aggressive and more rude to the point of the third one where I was told to "get out of the way." I finished the light in those two minutes, closed the hood, and preceded to tell Deanna that I won't be having my Inspection done there afterall when I was flat out insulted by a tech. who stated "I was told from the start to not do that in here." and followed up with a condescending "Thanks, BYE!" as he drove off. Deanna seemed apologetic and nothing was her fault, but I have never been treated like that before. I will not be going back. read more

From Edmunds calculators, I received a "high" price (I was in a need of a car and didn't have the timeline to shop so I bought it). Sadly for me, another dealer offered $2,000 off the exact same price for the exact same car and I read that message after I got home with the new car. Only downside to my purchase. read more

Avoid! I took my tacoma in for state inspection and an oil change. They said it needed new calipers to pass. After charging me nearly a thousand dollars for my service I drove off to work and heard a lot of noise from my tires. Luckily I stopped right away and checked. One of my tires wasn't tightened up enough and was ready to fall off. I could have been killed! I notified them several times by phone and email and never got a response! Bad service and bad customer relations! Truly unsafe to not tighten all the lugnuts on a wheel. read more

Untrustworthy and shady. I've been getting my car serviced here because it's unfortunately the only Toyota service center near me but I will have to just find somewhere else now. The first issue I had was when I went for an oil change and tire rotation several months ago. I have 3 of the same tires and one tire that is a different brand due to be replaced recently after a pop. Before going in for the rotation, I was always needing to fill this tire with air as it seemed to have a slow leak from somewhere. Whenever my tire pressure light went on, I knew it would be my back left or whatever tire with the leak. Shortly after the rotation, my tire pressure light went on like it usually does and I was curious to see where my slow leak tire would be now that the wheels ~should have been~ placed in different spots. Imagine my surprise when I went to check all the pressures and my slow leak tire was still in the same spot! I called the dealership but since it had been a couple of weeks since the service, I didn't remember the service tech who helped me that day. I ended up leaving a voicemail for a manager to explain that my tires hadn't been rotated, as I had paid for, and who knows what else they didn't do as well. I never heard back from anyone. I still kick myself for not checking the day of the service to make sure my different 4th tire was in a new spot. I might've been able to confront them at the time with concrete evidence. Another incident happened today, and while it may seem like a really small thing, it speaks volumes about the integrity of the people working at Jim Shorkey and servicing your cars. I always keep 2 quarters in the tiny door pocket on the driver's side door for when I go to Aldi. They have been there for years and get switched out constantly when I grocery shop. I know for a fact that they were in their usual spot when I brought my car in today for new tires. Driving home, I realized they were gone! They were not in any other pockets or on the floor of the car. I looked everywhere, even in the center console (which would mean that someone else had physically moved them). I also know that there's no way they could've been accidentally knocked from the door pocket because they have never, in all the years I've been keeping them there, been jostled out of the door from either rough slamming of the door or cleaning it, etc. Someone stole 50 cents from inside my car and if they're willing to do that, what else are they taking from peoples' cars? Or are these service technicians not being paid enough that they need to steal the loose change that people keep in their cars? Again I'm kicking myself for not checking for the quarters right when I got into the car, but at the same time, why is that something I should have to worry about when I'm taking my car to the shop for service?? Untrustworthy and shady. Think before you come here and take out anything that might have a seemingly insignificant value from your car. read more

Charvette replied to my initial post. She is the only person I dealt with at the dealer who helped me and seemed to genuinely care about my experience. read more