I stopped in here as apart of my wedding shoes shopping journey and my mom and I had a fantastic experience with David! He took fantastic care of us, served us champagne and brought us so many wonderful bridal shoe options. We will certainly be back to purchase some of the shoes we were shown today! read more

Jimmy Choo - Accessories Near Me - Las Vegas, Nevada

My friend was looking for shoes for her wedding. While the three of us were looking at the beautiful shoes and watching my friend try on her choices, we were offered Champagne and Fiji Water. Ruth Rios was the most welcoming, professional, pleasant, patient and helpful salesperson! We enjoyed how she paired shoes with matching bags and was very creative. In the end, when my friend was done shopping, we noticed the beautiful lipsticks that look more like a piece of art. We proceeded to try different colors and there was one which I loved so much, that I had to get. Unfortunately, they didn't have Tender Pink in stock. Ruth informed me that it would be shipped to me for no extra cost. Two days later I received a text from Ruth with tracking information and few hours later my lipstick arrived. Everyone we interacted with in this location was very friendly, helpful and professional. Ruth was exceptional! Although this brand doesn't make shoes I can wear, I will be back for accessories and shop with Ruth Rios again. If you're going to be shopping here, do yourself a favor and look for Ruth. You won't regret it! read more

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Wow! I was a little worried about coming in today because of the negative reviews, however, I had Ruth Rios help me out today and we forgot our cards in the hotel and she was cool, didn't force the sale and offered to send a link and order them and have them shipped without being pushy or anything like that! She knew these would be my wedding shoes and Jimmy Choo has a blue shoe bag and she said she'd add that so that I would have my something blue when I was ready to order so of course we ordered as soon as we made it back to our room! I'm in love with my new wedding shoes and can't wait to wear them! read more

Jimmy Choo - The wedding shoes I decided to get - Accessories Near Me - Las Vegas, Nevada

I will start by thanking Joyce for all her wonderful attention and help! She made my shopping experience quite pleasant. She paid attention to details and looked at my dress and made rational decisions based on how the design of my gorgeous wedding dress. Everything was going fabulous until the manager showed up and made awful comments about me and my baby puppy. Not only what she said, but how she said it! She ruined my day and my experience. The only reason why I processed with my purchase is solely because of Joyce. I was not going to CRUCIFY her for her less than eloquent "supervisor". In a world like this, we need sweet and compassionate people, not insolent and presumptuous people. She was so brash and arrogant! If I consider ever going back, will be only because of Joyce! I should give a 1 star but again, Joyce deserves better than this! read more

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Store Manager - Richard Transaction ID - 231708 Sales person - Serena Item no. 192954283551 My fiancé and I went to your Palazzo location in Las Vegas to purchase the shoes for our wedding day. These were the shoes to complete her outfit. I understand COVID-19 put a lot of stress on inventory and shipment. The Sales Associate, Serena mentioned these have to be "special ordered " since these were not available or in stock. She also mentioned they would arrive a week before the wedding. The Jimmy Choo staff reached out and said these were available for pick up but they have a "mark on the shoe". When I walked in the staff were looking at the show amongst each other. The Stock person hurried to the back to box up the shoe. I inspected the shoes for the mark they mentioned. I quickly noticed it was more of a mark. The shoes had blue stains, brown marks all over, even the suede part of the inside were damaged. After pointing these out to the store manager Richard, he said they will ship back to New Jersey for "clean up". It turns out that these were a display shoe. This was not mentioned at all while we waited for its arrival. His excuse was alot of people ordered this shoe and size. But my understanding was that these were supposed to be new and a special order. Richard showed no care or no empathy about my situation. Being a store manager, I assumed his years of work or training would know how to handle this incident properly and efficiently. His only suggestion was to get a back up pair. Not only this rattled me, but offended me. I trusted your staff to follow through with colors. Purchasing from your store I did not expect to receive a defective item. I would have expected this from a Forever 21.. Our wedding day is 13 days away. With all the stress and time crunch for last minute details. It's fair to say your Jimmy Choo staff has ruined my fiancé's wedding outfit. Please help me escalate this issue. I would like to prevent another person from having the same horrible experience.. read more

JC luxury at its Best. Customer Service at its Worst! My daughters likes to shop their collection but I would never return at this location. Staff needs to welcome customers with a smile on thier face not with a cellphone at their hands smiling over a personal phone call during work. Very unpleasant experience. read more

This 1 star review is from an encounter with associate Store Manager Richard! I left it on draft not certain if I should put Jimmy Choo associate on blast. But this is about my self worth!and I will certainly allow people to scam me nor other people to be scammed by this Person on this location . YELP should come up with a 0 START option for atrocious service like how I was treated at this store! I bought 2 pair of shoes as it was back ordered patiently I waited. So Finally it arrives and tells me they were going to send it out for cleaning.... when it's supposed to be brand NEW???!!! To cut the long story short at this point, the shoes has bluish/ purple stains that would not go away! This is JIMMY CHOOS not even Payless BOGO WOULD Scam customers this way! read more

This is a tough review to write, because there is a huge difference between jimmy choos products vs. reviewing their retail locations and their Re-ordering/pricing policies or should I say "Lying policies". This one star review is strictly regarding Richard, Store Manager at this location. I don't recommend anyone to shop at this store and don't even let them talk you out placing an order that is out of stock and " place a special order " convincing you to stick to their store to meet their quota. They will lie straight to your face, making a fool out of you. RICHARD YOU ARE one of the worst STORE MANAGER I have dealt with throughout my shopping experience . You are the bad apple that sadly represents this branch . Don't get me wrong I love Jimmy Choo as I am a shoe connoisseur, but I hate the costumer service an the LIES. It's a trap! I am not purchasing a pair of $200 shoes, I am purchasing $1,000 pair of shoes only to find out that these shoes were not brand new!!! Shame on you! I hope this review will catch Higher Managment / Corporates ATTENTION I am a very unhappy and you have lost a valuable costumer because of this Unfit Manager/Staff You have brought bad Reputation to the Botique leaving a bad taste in my mouth! I shop at; Hermès, Chanel, Celine, Chloè and many More...... but NEVER have I experienced anything like this in my whole shopping life. Richard, You are putting a bad reputation on a high end boutique. Due to your lack of expertise of dealing with valuable customers like everyone who has given this branch 1 star rating is because of careless , dishonest employee like you! read more

JC and Loubatin probably make my fave shoes.. so 5 stars for the shoes! However the experience is that when I walk into Jimmy Choo, I always get the "Can you really afford JC's" look and that just p***es me off to no end! Like really.. you the sales associate are going to give me that look...puhlease! Reality Check!! You sales associate working in the shoe store - me vacationing and shopping = I make more $$$$ than your sorry a**! Okay so customer service sucks because they have preconceived ideas about who can and cannot afford JC's ... So if you are browsing the Forum Shops it is not enough that your arm be decked with carrying the name brand bags of the stores you already shopped at, if you really want good service wear your Prada, Louis Vuitton and everything else you have !!! LOL... and then for laughs don't buy anything after they all try to fuss over you! LOL...kidding...not...maybe.... I heart Jimmy Choo Shoes.... and I most def prefer to get them online or at Nordies with my personal shopper! read more

Jimmy Choo - Accessories Near Me - Las Vegas, Nevada

My friend was in town and she wanted a new pair of shoes. She runs marathons, she wanted a comfy glitter shoe and she has a VERY narrow foot. Sooooo narrow that even a few Jimmy Choo's were wide on her feet :) Choo's always fit my feet like a glove and they are her fav shoes. She was able to get her new pair and they fit perfect. We were treated like gold and they even went out of their way to run to another warehouse of theirs just to get her shoes for her :) Great job workers, great job...we will always come back for more! read more

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JC's are comfortable, chic, timeless & even better when they are marked down. I scored a pair of purple patent leather slingbacks @ 50% off. Customer service is warm & inviting. Many of the sizes were still available even though the sale began over a month ago. If JC had more platform options, they would definitely fetch 5 stars. I'm currently still contemplating the black eel clutch. read more

I love this store! I found exactly what I wanted but it woulda cost me a mortgage! The service is awesome and the bags are spectacular. read more

Jimmy Choo - Accessories Near Me - Las Vegas, Nevada

As someone who spends a lot of time in heels, I've learned one important thing: CHEAP HEELS WILL SHRED YOUR FEET. We've all seem those girls limping across the casinos. Obviously in pain, each step like a dagger. Cheap. Heels. It's inevitable. Yes, Jimmy Choos are expensive. Freaking, insanely expensive (around $695 a pair, what what). However, they are well constructed and engineered. That translates into less pain and less mangled feet. As such, I will cough up the cash. It's worth it for me. This location has a pretty decent selection but seemed to be out of the sizes I needed. The salespeople, however, were really wonderful and helped me find what I needed at other stores. Also, they weren't snobby, in case you're wondering. In addition to shoes, they have some great clutches (around $800) and bags ($1k and up). Although the store is kinda small, and outta my sizes, I'm a fan of this location. I'll be back ....after I go sell some blood plasma...a lot of plasma... read more

So, my girlfriend wanted a pair of JC's or two. Great. I went with her to the store to pick them out and was a bit surprised at how the staff just stared at me like I must be lost. That quickly changed, but I found it funny. That seems to be a Vegas prerequisite...act like the shoppers can't afford to shop in hopes that they will prove themselves. I would have given a 5-star review based on the service we received AFTER the initial walk-in, but I can't forget that look of disapproval. I wasn't dressed up, don't get me wrong, but I wasn't toting a fanny pack either. My girlfriend was dressed up. We picked out and purchased a pair of heels that they had in-stock. We were on the fence about a pair of suede boots. The salespeople seemed happy as we walked out the door and asked us to come back soon! Little did they know... Immediately after we left, we decided to play a slot machine at The Bellagio where we were staying. When it hit for $6,000, we decided that we needed the boots also. I called the store and told them that we wanted them. They asked if we would be coming back to the store or if we would like them delivered to our room. Delivery, of course. I kid you not, they beat us to the room! By the time we got paid out on our machine and walked up to our room, the boots were sitting there with a thank you card. Talk about great service! In the end, we had a nice experience with this store and the staff. However, I realize that if I had not bought anything, I might not have felt the same way. As a frequent traveler and travel agent, I hate to think of my customers (or visitors in general) being treated poorly on vacation. Maybe somebody will read this and will address it with the staff. You can't judge a book by it's cover! read more

The 5 stars on this review are exclusively for Meika - Fantastic customer service. Go straight to her. She's very knowledgeable about the shoes and very patient with you and your oddities. I now know what the height for my heels should be when I am at work & when I am out enjoying myself! I didn't end up buying a pair from this store. But I wish I had Meika at the SF store :(. read more

Who says there's no such thing as love at first sight? Strappy gold sky-high platforms. We were meant to be. read more

I have had the pleasure of purchasing three pairs of shoes from this Jimmy Choo store. My first purchase was in March 2013 when I was in town with my sister and her best friend for a girls weekend. I needed a pair of silver strappy heels for our Saturday night out and I fell in love with the Lance shoe. One try on and $800 later, I was a happy girl. In early October 2013 I purchased two pairs of shoes from this store. Originally I was at the JC store in Palazzo, but they did not have my size. One track-down and phone call later by Jessica (see my review for the Palazzo store) and I was on my way to the JC store at the Forum Shops. The burgundy Dane peeptoe booties that had been set aside for me fit like a charm. Of course while I was there, I spotted the black and silver Anouk heels that I had been coveting since seeing them online (they were not at either of the stores in Crystals or Palazzo). Twenty-ish minutes and $1800 later, I walked out with both pairs of shoes that I had been drooling over lately. Customer service at this store is phenomenal. Jason helped me on my most recent visit and he was an absolute delight to work with. If he is working, make sure to have him help you! All the girls who rang me up on both visits were very friendly and made me forget how much I was spending. Also I have found the selection at this store to be superior to the one at Crystals and just slightly better than the one at Palazzo, even though its smaller than the Palazzo location. If you are coming from the casino, this store is almost immediately on the right when you enter the Forum Shops area. You won't have to walk far which makes it so incredibly hard to resist! read more

Ahhh Jimmy Choo.....you reeled me in 3 years ago when I bought the lilac suede heels with white feathers on them (think SATC episode where Carries loses her choo). Every since then I've loved you from afar....until this last trip to Vegas which happened to coencide with my birthday. Walking through the Forum shops, I decided to pop in to just look (I swear!) and wound up trying on a few pairs. The sales guy was really helpful-I think it was a combo of hubby and I were the only ones in there looking seriously, and I was carrying my Louis Vuitton (you know how Vegas is)-anyways, I walked out with a lovely pair of black patent leather mid height close toed heels-I'll wear them forever, and they're comfy as hell!! I'd go back if I were willing to spend the $$, or if it was my bday and I could get away with hitting up the hubbs for something like that. read more

New kicks! There are naked women on my shoes!!!! Hahahahaa! #sloane #jimmychoo. If you're ever in need to splurge on some new shoes, ask for Sebastian at the Forum Shops. He is very knowledgeable and offers excellent customer service. He will make sure you don't leave empty handed and you will be very happy to have acquired some new gems! Thanks Sebastian. read more

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Today at the Jimmy Choo in the forum shops I experienced zero customer service. I walked in and the only sales person (a male employee) was texting on his phone. I walked back to try and get his attention but he was too busy texting. I was really interested in buying a nice bag. Instead I went to Versace which is a million times better. They are both professional and classy there! read more

Best for drunk shopping. I love their sneaker collection and their sunglasses. Snobby SA's but that's okay, I'm not there to talk to them I'm there to purchase things and have them bring it to me. I don't mind attitude. Get in, get out, have shoes. read more

I purchased some pretty pricey shoes from this store. The sales assoc said she would have them stretched because they really were not too comfortable. She told me she would call me next day to pick up. She never called so I called late to find out the status and she said oh yes they are ready! It was too late to get them as they were closing. Told her I was in a conference all the next day. So my husband picked up the shoes and stopped at a restaurant afterwards. Unfortunately, the shoes were stolen while he was in the bathroom. I explained this to the store owner and asked the company to provide a discount on a second pair. You would of thought I was buying a house with all the people I had to go through you try to get another pair as LOW as 10% off. They all said NO including corporate as I would have to buy a new pair at full cost. So I suggest any of you wishing to buy Jimmy Choo shoes not purchase at the actual store. Perhaps buy at Nordstroms. What cheapskates Jimmy Choo is and poor customer service. read more