This SUCKED. I was looking forward to my food and this was what I got. Barely any turkey. It doesn't come with cheese. The employees forgot my chips. I paid 17 dollars for this and I should not have. Never coming back to any jimmy johns location again. When you sit down for your sandwich you want to enjoy yourself, and I am brimming with disappointment. read more

Jimmy John's - #16 CLUB LULU With the veggies and sauce gone - Sandwiches Near Me - Addison, Texas

First of all the employees took a marker and wrote no French Bread on the front door. Why does management leave an employee that can't get adequate bread or know how to use the computer. I go to Jimmy John's 4-5 times week but my experience with this incompetent employee has changed that. I arrived for a special which I showed him on the App and he was rude and said I have no reward. He was left alone without knowing how to make bread or work the computer for checkout and customer rewards and deals. Very disappointing that managers allow this employee to work alone. I will not be returning to this location and this employee needs training on customer service and baking bread and working the computers. read more

Not sure why their rating is so low but this location always gets my order right and everyone is very friendly. The restaurant is also very clean. This is my location of choice. I order the unwich sandwiches customized - yum! read more

Jimmy John's - Sandwiches Near Me - Addison, Texas

Who ever helped me this evening was very rude and was on a personal phone call, on speaker, while I was ordering with him. Unprofessional much?? When I got home I realized my sandwich was missing ingredients I specifically asked for. Maybe get off the phone next time and pay attention to a paying customer?? Literally, the job is not that hard. Won't be back to this location. read more

Jimmy John's - Missing hot peppers - Sandwiches Near Me - Addison, Texas

workers are all super chill, yummy fast sandwich, what more can you ask for? best location

The staff at this Jimmy John's are always really friendly and really fast! I love the service, and the food (of course) is always fresh. Keep up the great work! read more

Jimmy John's - a bag of chips and a sub sandwich - Sandwiches Near Me - Addison, Texas

I had a last minute catering situation- I called the store they put my order in and started working on it immediately. All I had to do was walk into the store and pay. Jake the gentleman who took my order even went as far as helping me bring everything to my car. read more

Hadn't been here in a year because employees were rude. Came back and nothing had changed. Stinks because I work within walking distance.

Love my Jimmy John's! Today I accidentally ordered to the wrong store on the app while trying to redeem a JJ reward. The staff at the Beltline/Quorum location in Addison took such great care of me and helped me resolve my issue. The Frankford/Preston store, which I'd accidentally ordered to, was also so kind and understanding in cancelling my order, despite having it ready. I felt terrible about it but am so grateful to all and, if possible, love Jimmy John's even more. Great food and great service! Thank you Jimmy John's! read more

Hubby and I are doing the keto diet during the week at times and my goodness it was hard to say no to having the outstanding bread from JJ but we tried the Unwich and seriously it tasted so fresh and just full of flavor that it was super easy to adjust eating it without the bread! This is our 3rd time coming here for it. I just kept forgetting to check in and brag about it. The service was fast and friendly it is Sunday at 9pm clean restaurant. No customers in sight but us since it is pretty late dinner. Glad they are open this late cause the other one closes to early. We will come back for late dinners read more

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I have been ordering from this establishment for some time. However, recently, it has been one flub-up after another~ The delivery person continued to phone to ask where I was although my address is clear on the site...he ended up miles away...and, never could find my apartment complex. Moreover, I phoned to try and speak with a manager...and, an employee who who answered could barely manage to make a complete sentence informed me that the manager was already gone for the day. This place is cr*p! ...You can only imagine what is happening with the food : / read more

I Love Jimmy johns freshly made sandwich to order! I placed my order thru website#16 Club Lulu Turkey, bacon , lettuce , tomato, cucumber, extra pickle with mayo on a fresh ! Whata sub bigger than what I thought, chips and drink ! Great customer service and I strongly recommend too! read more

I ordered my food for delivery at 11:29am, it's currently 12:33pm and I have still not received my order. I called 4 times to check the status and no one is answering the phone. The location is literally 7 minutes from my home, I've gone my entire lunch break waiting for food. Horrible service. 0/10 would not recommend. read more

I usually have no problem with JJ's. We ordered, on Monday night, and I got sick. I thought it was because I was getting over the flu. I had 1/2 a sandwich left, which I placed in a ziploc and on the top shelf of the fridge. Tuesday, I ate the rest of the sandwich...let's just say I realized it was the sandwich... I'll spare you the gory details... read more

Have to give y'all a one star. Delivery driver bounded from his car, no handicap tags and parked in a handicap spot. This young man obviously does not care about those of us who have handicapped people in our lives and how hard it is to get around as it is. All I can assume is Jimmy John's shares the same disregard for these blessed folk. No Jimmy John's for me. read more

Jimmy John's - Sandwiches Near Me - Addison, Texas

Good sandwiches but its 6:59 and the store was closed when it doesn't usually close till 9:00 what a let down

My go to for lunch when i need fast reliable delivery! No $6.99 delivery fee and small order fee and any other fee. There use to be no delivery fee at all but now it is $2 or $3 but they lowered the prices of the sandwiches so it works out great. I always have my order in 30 minutes or less. It's just always a great quick option that you know you won't be disappointed. The wheat bread is my favorite. Always fresh ingredients and drivers are always super friendly. Thank you jimmy johns! read more

Jimmy John's - Turkey Tom on wheat! - Sandwiches Near Me - Addison, Texas

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Night swift service it's horrible Bad attitude, very unprofessional, I ask the lady that I forgot to ask for a few salami slices on my daughter's sandwich and if she could add some and I will pay the difference and she told me it's not posible . When I know that is posible . Just the way she handle the situation was completely unacceptable just for her attitude. I still put some money on the Tips Bottle for her Miserable way to treat the customers. By the way the tip was more than the cost to put some slices of salami on a kids sandwich, also gave me attitude when I ask her to ring me for points . At the end I told her to get with her manager about what she just said to me because I know that was posible to do So he can Trained her Better , and she said she was trained very Good . Obviously she isn't at all . I'm sure her training didn't Mention to be kind with customers . For employees like her Bussines get bad reputation. read more

Today at 7:45pm I walked into an empty store. No one in sight. I was looking to pick up my order and I called over and over again for help and was left with no reply. Products left out and door wide open. So much time went on I went to Zalat pizza next door to ask if they knew if anyone worked there. To then have the employee named "Antonay" (women) finally surface to immediately approach with an abrasive attitude.Handled our food with anger and handed me a bag to then tell me when I asked if anyone else is able to help in the future such as other employees and she said she works alone and was able to spend over 15 minutes in the bathroom and then told me to "F Off an leave" and continued to use profanity and mocked my asks of why I sat there so long alone in a store where anything can happen. But she continued to flip me off, tell me to leave with various profanity and all I wanted was the common courtesy of an I'm sorry for leaving the floor unattended so long. She cared less that there was a camera in front of her the entire time. I was continuously told to get the f out and so on. I finally left in shock concerned for what she may have also done to our food. I hope corporate also see this. When I said this would risk her job she smiled and said she'd hope so. Sad. read more

False advertising. Placed order on JJ app at 7:56pm and noticed they were closing at 8pm...?? (Yet website states they are still open until 10pm??) Look, I understand there is a pandemic, but quit with the fake information : update your app, ie "taking orders until 7:30..." or whatever you need to do, but inform the public, please. We're relying on you. It says my order was received at the store and now it's been sitting there for over 30 minutes. Please get with it, people. Either you are OPEN and accepting orders or you are not. Make up your mind, will you? read more

I think the only true reason I still order sandwiches from JJs is because it's close to my office. And by close, I mean a stone's throw away. That means they delivery lickety-split most times. Otherwise I'd find another sammich place, lickety-split. Back in college, there was JJ next to to Tavern and I fell in love - I mean, really? Where else can you stumble out with the munchies and get "day old" bread for a dollar? Good stuff man. Now that I'm all growns up and junk, I have to order from the Addison location and it's nothing spectacular. Pile on meat and toppings into a hunk of bread and call it a cool name. I always order the Beach Club unwich - which means it comes as a lettuce wrap. Cuts calories, so I like that about this place. Otherwise you're better off going to Potbelly across the street or hopping over the tollway and hitting Great Outdoors. Their three star review is based not only off of the so-so sammiches, but also because last time I ordered delivery lunch, they got my order wrong - TWICE. Twice. Dos. Deux. The first round, they gave me a completely different sandwich - with a combo of ingredients I didn't order. When I called back and asked for it to be corrected, they said it would be a 45 minute wait. Fourty-two minutes later (gee, they were before their estimated time), they arrived with the right sandwich number but without anything I asked for on it. Sigh. I didn't really feel like waiting another hour for a 3rd try by that point. So it begs the question, is it really that hard to make a JJ sammich? read more

The food as good, as any JJ. However, this is the slowest location I've ever ordered from. It can take up to 1hr to get your sandwich delivered, which is not what JJ is known for or I have experienced at any other location in the US. read more

Decent food but horrible service. I went in the restaurant 20 minutes ago and was given an attitude about asking a sandwich that wasn't on the menu. The person who took my order began making my sandwich with out switching gloves. The person who finished the sandwich slapped it on the counter. I asked for a bag and he told me I can bag myself. Another employee offered to bag my meal. I'm black and the two people I'm talking about were the only two black men in the store. Damn shame. read more

Delivery from this Addison location is "like a box of chocolates... you never know what you're gonna get." I've ordered and gotten my food in 10 minutes. But many many many times I have ordered and it might take an hour. I mean for a company who's brand promise is "Freaky Fast," they woefully miss the mark. The weirdest thing is sometimes I'll see them drive up and answer the door... and it is for someone else at my company who literally JUST ordered and my hour old order is still not delivered. This has happened multiple times. I am starting to take it personally. I love JJ and the one by my house is awesome. I am done with the Addison location. read more

Do not work here... after being hired as a delivery driver and told my schedule would work, they refused to schedule me at times that we agreed on, would not give me the schedule so i was being told every day less than 2 hours before my shift if i was working or not. And when I brought it up to the gm jared, he did not respond at all... do not work here. read more

I love Jimmy John's and use them often for work or casual family get togethers. We had a last minute get together at my in-laws. I wanted the 30 piece catering box. The app said to call for same day orders. I called the restaurant and he said they need a days notice to bake enough bread but he did agree to make the box for me and told me to order through the app. I placed my order and checked the "no Mayo all" option with Mayo packets. I included 20% tip because he agreed to make the box for me My husband walked in to pick up and they scream at him we're on a shift change and it will be 20 minutes. Kinda panicked my husband explained he is just picking up. Our order was ready when he got in the truck there were no Mayo packages. I am the only one in the group that likes Mayo so I knew my mil had none in the fridge. We we're running late so I told him not to worry and we left. About an hour when everyone arrived we broke out the sandwiches and everyone of them was loaded with Mayo Literally no one would eat them so we called the restaurant We were again informed they were on a shift change and there was nothing they could do They finally were willing to look into it but we didn't have the ticket number that was on the receipt. It was in the trash but we had the app order, my name, my phone number and the order number none of which was any help. Finally exasperated, my husband loaded up the full box of sandwiches including the one bite missing ones and took to the shop. They informed us it would be 45 minutes before they could replace our order No way that would work for us so how are you going to make it right? He said he was a night manager and he couldn't refund our money because it was done on the day shift Hubby left his cell number and asked the owner to call him I'll keep you posted read more

I was doing one of my usual lunches. I ordered it online to have it delivered to my work. I had recently lost my debit card and my mom was letting me borrow hers. I went to place my order and it didn't work , so I tried a few more time. I never received an email confirmation or get to the page that says my order will be delivered soon, I gave up and was like guess im not that hungry anyways. Five Minutes later, I get a call from my mom saying that Jimmy Johns hit her account four time and withdrew like $40. I decided to call and see what happened. Whoever answered the phone told me that since I didn't have an email confirmation, they didn't charge me. why did it pull all that money out? he said they system checks to make sure you have money which I know is not correct. He repeatedly told me I was wrong and that my bank account was fine. I am livid. I am about to call back and speak to a manager. update to follow. UPDATE**** I GOT MOST OF IT STRAIGHTENED OUT, THEY TOOK A REAL ORDER OVER THE PHONE. THE MANAGER WAS MUCH NICER AND MUCH MORE HELPFUL ON THE PHONE. I LOVE WHEN A SUPERVISOR FIXES BIG PROBLEMS :) read more

This is my go to place for subs. I always get the Vito #5 with hot peppers on the side. Their oatmeal raisin cookies actually pretty good too. Jimmy Johns is pretty basic but I don't know there's something about it that I just love so much as opposed to Subway. The delivery is fast depending on what time usually after nine it starts dragging for sometimes delivery unfortunately. read more

Jimmy John's - a sandwich and a bag of chips - Sandwiches Near Me - Addison, Texas

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Daphne was awesome and courteous on the phone! The delivery was fast, the food was accurate, and she was so friendly. We left a little tip but should've left more- we were using someone else's card. I plan on stopping by this weekend to give her a tip in person because her service was super awesome! read more

On my last three visits, my sandwich was ready before I even had time to sign the credit card receipt and pick my preferred flavor of Jimmy Chips. And despite the inexplicably speedy execution, the order was correct, the toppings were fresh, and most importantly, the sandwich was delicious. I've always thought Jimmy Johns to be the champagne of sandwich chains - I used to frequent in my college days (usually in a drunken haze). I became even more of a backer when I saw a placard, inscribed with Warren Buffet's philosophies on the wall. read more

Jimmy John's is like Entertainment Tonight or Extra. You know those annoying tabloid shows that advertise that you'll see Britney "in a shocking way like you've never seen her before" only to present a photo of her at Starbuck's buying a latte. Jimmy John's supposedly sells "Gourmet" sandwiches, right? Ham? Roast beef? Turkey? Dang I had no idea my mom was actually packing me gourmet lunches when I was 7!!! Jimmy John's is a really just master of hyperbole. Every ingredient on the menu is preceded by at least one adjective, whether it be the yummy mayo or the real tasty vinaigrette. The veggie club is "world class" while the Bootlegger Club take an American classic and fine-tunes as only Jimmy John can, because lord knows the club was in dire need of some fixin'. Well, Jimmy I can use adjectives, too (after all, I did learn something in college). Jimmy, your overpriced, bland sandwiches are nothing more than ordinary, unspectacular cold cuts topped by run of the mill lettuce and totally average tomatoes, which you ridiculously (oops, that's actually an adverb here) pawn off as "tons of veggies". I will give you that your`service is quick and having the staff shout "Welcome to Jimmy John's" is a nice touch but you talk a better game than you play. Your Addison location is rarely crowded whereas the Potbelly across Belt Line has a line out the door. Two reasons: 1) You aint all that, and 2) You keep the temperature so low that penguins would have to go outside to thaw out. OK, so maybe I've been a little harsh here. After all, Jimmy says on his menu that his momma was the one who told him to use the word gourmet. Then again, does your momma still dress you, too, Jimmy? read more

I like JJs bread. I like the fact that they offer sprouts as a topping. What I don't like is their mayo. It gives me wicked stomach cramps and my ass winds up sporting a toilet ring impression for several days. No thanks Jimmy. read more

I often order from this restaurant rather it be in person or via delivery because it is so close to my job. When they are good, they are very good but when they are bad they are horrible. Today, I visited this location and ordered my usual... I even had my usual cashier. There was some technology issue on one register (I could not use my apple pay) so the cashier had to redo my order on another register. I get back to the office and my sandwich is on a white sub instead of the wheat sub. So their option is to either have me leave work and come back to their location for a new sandwich or pay the delivery fee for a new sandwich. What made this horrible (and I eventually hung up) was that the cashier says "the sandwich is not in front of me to see that it is wrong". It will be a while before I go back to this location read more

I'm sitting here in the Crowne Plaza hotel that is only 1.5 miles from this Jimmy John's. I ordered over an hour ago - still no delivery. I buy from Jimmy John's ALL OVER THE U.S.A. THIS IS THE SLOWEST DELIVERY SERVICE I HAVE EVER RECEIVED. If you're going here to pick up, please bring me a sandwich, as I have a feeling I'll still be waiting for mine. I plan on contacting corporate. This franchisee DOES NOT UNDERSTAND WHY WE ORDER FROM JIMMY JOHN'S!! FREAKY FAST MEANS UNDER 90 MINUTES PEOPLE!!!!!!! WTH!!!!!!!!!!!! read more

I like Jimmy John's more than Subway. They have a lot of different sandwich options, and I live the 7 grain bread. It's so fresh. My co-worker and I only had about 40 minutes for lunch, so we stopped at this location. The staff was upbeat and friendly, and I love that they make it a point to yell hello and goodbye to their customers. I had a turkey sandwich, and it was more than enough. Another great thing is that they deliver almost anywhere quickly, even if you order alone. read more

Unless I'm mistaken the price seems to creep up and up. I'm not saying the quality doesn't justify it, but it's not quite the bargain that it used to be. Again, unless I'm mistaken in the case of JJ's: that concept is a well-worn winning formula for chains. Run at loss leader prices until consumers are inculcated in the belief that a place is a great discount, then VERY subtly creep up prices/slightly shave off quantity, etc. No one notices; they're so conditioned to believe they're getting a huge bargain that they don't realize. Big Lots and Men's Wearhouse made an art form out of the concept. And if you haven't been to Best Buy or Fry's lately, oh boy. read more

I was never big on sandwiches. You get burnt out on them as a college student, I think. Now.. when I think "fast food" sandwiches I either think Subway, which is affordable or some deli like place which is too expensive. Jimmy Johns conquers all. For $.25 more than a Subway sub, you get a whole heck of a lot better sandwich. The bread alone is amazing. It always tastes like really freshly baked French Bread (which it is). My personal favorite is the #12 Beach Club. "Fresh baked turkey breast, provolone cheese, avocado spread, sliced cucumber, sprouts, lettuce, tomato, and mayo." They are also known for their super fast service which I have always witnessed :) Warning: They DO have a bad tendency to overload on the mayo, so be aware of that. read more

Freaky fast? I think not... more like Freaky slow. I loved Jimmy Johns while I was in college. I had it at least once a day. I started using Jimmy Johns on Beltline when I moved to Addison Circle, which is apartment complex right across from Jimmy Johns. I ordered a sandwich, chips, and sprite once..... It took them 2 hours to deliver my sandwich.. when I called, they told me driver's car broke down. So I decided, ok let's cut him a break. However, when I finally got my sandwich, it was soggy and wet from sitting in the car for so long, and my sprite was like water..... After complaining to their customer service center, I decided to give it a shot 1 more try. This time it took them about an hour to get to my place. When I was waiting, I called the location to see if my order was taken, the guy on the phone was very rude.... Jimmy Johns on Beltline has the worst customer service. read more

one star because that's the lowest I can give!!!! This particular location is HORRIBLE!!! I have ordered for myself 3 times and 2 out of the three my order was wrong. I am not sure how this happens and or how this location makes any money. you would think that because they are in this suite at least 2-3 times a week we would get better treatment but apparently not. Today I cashed in my credit from the last messed up order and guess what its wrong!!! I ordered a #12 Beach Club which is Turkey, Provolone, avocado spread, cucumber, lettuce, tomato & may I got my sandwich the bread is hard as a rock, no avocado or cucumber.....REALLY?!?!?!?!? this will be my last Addison Jimmy Johns order!! read more

can't say that this JJ is freaky fast. I literally live 1.5 miles from the location and it took over an hour and then i was missing my pickle and soda. My delivery man didn't know how to make change and i swear he smelt like marijuana. read more