Service was INCREDIBLE. The staff was super nice and super helpful. The subs are always good at Jilly John's but I've had better experiences at other locations. It is super clean and cute inside so I still had a good dining experience, I just wish my sub had more meat. read more

Literally the worst customer service. There was a line forming and the young man at the register was on his phone for two minutes before looking me in the eye and taking my order without even a greeting. Then I ordered the box lunch and they failed to put the cookie OR chips in my box so I had to walk all the way back. When I came back, I asked about it and one of the line workers said "yea you're supposed to put them in their yourself." Well who was going to tell me that?! Communication is key in customer service. Won't be returning to this location. read more

Jimmy John's - Box lunch. Had to put the items in the box myself. What kind of service is that? - Sandwiches Near Me - Annapolis, Maryland

Another "Not Freaky Fast" location... This being the second time I've ordered here, and both take over an hour. This time, we're at 2 HOURS since I ordered and over a HOUR since I got the "In delivery" notification.. and, I didn't order during peak time, I mean 120pm shouldn't take over an hour for a sandwich... read more

Jimmy John's - 240pm local time when I hit the screenshot, ordered at 127pm. - Sandwiches Near Me - Annapolis, Maryland

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Don't let this place fool you. This might be in the historic district but service is good. The manager there is very friendly and hard working. As far as the food goes I personally like the larger wheat bread that's cut into two. There is a ton of options and pricing is no different then any other Jimmy Johns. Not very expensive. For a fast place to eat and good quality I would go. read more

Been waiting on my food for over 2 hours. It's jimmy johns so I don't need to be extensive here to leave a 1 Star. Been waiting on my food for over 2 hours. It's jimmy johns so I don't need to be extensive here to leave a 1 Star. Been waiting on my food for over 2 hours. It's jimmy johns so I don't need to be extensive here to leave a 1 Star. Been waiting on my food for over 2 hours. It's jimmy johns so I don't need to be extensive here to leave a 1 Star. Been waiting on my food for over 2 hours. It's jimmy johns so I don't need to be extensive here to leave a 1 Star. read more

We came in before 2 a.m. and they close at 3. They claim they were out of bread (even though my friends and I clearly saw bread) and wouldn't make us anything. If you're trying to close early just say that. read more

Jimmy johns has good sandwiches, but this location definitely is very iffy on service. I ordered a sandwich through the app and hurried up and drove over during my lunch break and then back to work. Only to find out they completely messed up my sandwich not made at all how I ordered it. At this point I don't have time to go back so I contacted the store and they said oh you had this sandwich right? So they already knew what sandwich was messed up and thought it was okay to still finish making it and giving it to me. Luckily I was able to get a refund on the sandwich. read more

I was in town for the annual St. John's vs. Navy croquet grudge match, and after a liquid breakfast of bud light and champagne, I was starving. I passed several tables full of alumni snacks and was on the verge of turning on the charm when I spotted someone holding a Jimmy John's sandwich wrapper. If I was a dog (shush), my ears would have been pointing forward. I HAD to have that sandwich. So I pulled up the Yelp app, ditched my friends and scrambled towards Main Street, dodging townsfolk and tourists alike. The campus JJ's smelled like home (I used to cashier at one of the two locations in Gainesville, FL). It was also packed. The staff were extremely efficient at getting people in and out of the store as quickly as possible; despite a line of 15 I got my Turkey Tom within five minutes. Why the fixation? Simply put, the french bread is fantastic. Beyond that, the ingredients are fresh, there are a million combinations, the house chips are legit, and I love the snarky signs on the walls. $5 for an 8-incher isn't too bad a deal, either. I left JJ's cradling my sandwich like a football, and if it wasn't for my long history of friendship with Ellen S, I would have said no when she asked me to share. As it is, we both went back there for dinner (this time for my beloved Beach Club). I left my heart on Main Street. read more

Jimmy John's - Sandwiches Near Me - Annapolis, Maryland

The best dang food both sides of the Mississippi . So fast and so much better then subway. The customer service is always incredible and the price is on point. Don't forget your pickle! read more

Wow what can I say. The delivery guy is amazing. I ordered a combo for delivery and my wife just ordered a sandwich. The food arrived and we chowed down. About a half hr later the delivery guy shows up on his bike with the drink that I had totally forgotten about. That is some incredible customer service. read more

Just had a very very pleasant experience with customer service from this Jimmy John's. The women I spoke to on the phone noticed I was overcharged through the delivery app I placed the order through, and was able to help fix that for me. Went out of her way to help me. I really really appreciated that kindness and attention to detail!! read more

This is the shop that markets itself for its freakishly fast service, right? Yesterday, January 2nd 2020, I spent about 20 minutes there waiting for my sub after I had ordered. I wasn't the only one. There were at least 4 other people waiting as well. Yeah, sure, there were a lot of web orders they were fulfilling. But that manager does not have the respect of their employees. They don't even want to kick it into high gear and do good work for her. But you know what, I understand it at least. Her interactions with her employees on at least more than one occasion was adversarial at best, unprofessional at worst (especially in front of customers!). When they finished the big web orders, they started to put out orders for the people who were waiting in the store. Except they weren't coming out in first-in-first-out order. The couple that ordered at least 5 minutes after myself got their order first! And I got my order before two ladies who were waiting before I had even ordered. To top it all off, they didn't even get the order right. I had a feeling this was the case, because they didn't announce "add hots" when the sub was ready. So I checked before I left and sure enough, they missed that part too. You might be asking why such a harsh review and still 2 stars? Well the one thing they did right was listen to me, hand me some hots on the side and I was on my way. The Italian sandwich was still delicious, but freakishly fast? It was absolutely not that. read more

They advertise their vegetarian sandwich as a gourmet sandwich with layers of provolone and avocado spread. I barely found any avocado in my sandwich and there weren't "layers" of provolone at all! The sandwich was mediocre, the bread wasn't that great, and the lettuce was browning. Seriously Subway or Blimpie would have been better. Skip Jimmy John's and find another place to grab lunch! read more

Jimmy John's - a menu on a wall - Sandwiches Near Me - Annapolis, Maryland

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Just a routine Jimmy John's. I'd recommend the Italian, but all options hit home. Also, if you want delivery, I hear they're fast

EXTREMELY DISAPPOINTED with the service I received through downtown jimmy Johns tonight. I am within their delivery range yet they refused to deliver to me! I then tried to order a pickup, and the woman answering the phone insisted I had already called (which I had, for a delivery, when they told me they wouldn't deliver...) finally she took my order and I had to have a friend pick it up for me. My sandwich had ham lettuce and provolone. The entire sandwich was full of lettuce and one piece of ham ! And one piece of cheese! On the entire thing! I love jimmy johns usually but this was awful. Might as well have ordered a lettuce sandwich . read more

Jimmy John's - a person holding a sandwich - Sandwiches Near Me - Annapolis, Maryland

Love that they deliver to our dinghy dock. Love that they are open late and we can use the bathroom and get free soda refills all night. read more

I went in this place with high expectations after hearing how good it was from my shorties. This is a chain sub sandwich shop, much like firehouse subs, blimpie, or subway. Very nicely decorated and the place was pretty cool. As for the food, meh. It was overpriced and the subs weren't that good. I was hoping for so much better. This place aint got nothing on gourmet sub shops or Firehouse Subs (which is the bomb). I would rather eat at one of those places any day of the week, Subway is even better. Very disappointed to say the least. read more

I moved to Chicago and Jimmy Johns was everywhere Loved it. When I came back to Maryland I was sad to only find a few places. I found this one in downtown Annapolis and it has been my spot ever since! I always get the Italian and the bread is always fresh. Staff is always friendly especially the brunette that works most day shifts, she always makes me laugh. The place has always been very clean and I love being able to sit outside on nice days. this is a great place for a great quick sandwhich! read more

SANDWICH AND DELIVERY PERSONNEL OF JIMMY JOHNS, LISTEN UP AND LISTEN UP GOOD. what amazing person was responsible for writing a Jack Handey "Deep Thought" on the delivery bag I just received? is this a thing that Jimmy John's is doing? I'm too lazy to check but I really hope one of you strong independent tigers/tigresses is incredible enough to write Deep Thoughts on sandwich bags, and whoever it was, I'm going to need to be friends with you, stat. anyway, 3 stars for the sammich, 4 for the cookie, 5 for the promptness, and 7,000 for the Jack Handey quote. which averages out to 1753 stars, but I'll settle for giving you five of them. seriously. come forward. get drunk with me and my friends. I hope to God this is one of you doing this and not Jimmy John himself. read more

I am not sure what's going on but jimmy John's used to be a favorite. There is always a young girl and people smoking cigarettes out the back door on the morning. Which is a major deterrent. Then there subs are not as well put together and the catering orders my friends have placed have been incorrect and take long wait times. Where there was once a well managed restaurant now stands just another fast food joint. read more

Why oh why do they choose to export the mundane franchises from the state of Illinois when they have so many great unique foods? How about an Al's Beef, a Lou Malnati's or Portillos? Pot Belly's at least has the toasted advantage. Jimmy John's is just ordinary. We ordered the "beach club" served on their freshly baked bread and turkey breast, provolone cheese, avocado spread, sliced cucumber, sprouts, lettuce, tomato and mayo. The only flavor profile I was getting was a mouthful of sprouts. I might has well been eating beef tongue as there were no other discernable flavors. Sure the sub roll was soft and fresh but little else. And no, I did not have a cold. If I want a sandwich when I am in the historic district I will be heading to the Big Cheese and Sammy's Deli on Randall Street. Sure their food comes with some attitude but at least it's good. read more

Worst Jimmy Johns I've been to. Ordered sandwiches and sat there for 10 minutes before they even started making one. Was only person there. Ended up not getting order right either when I got home to eat. Full waiting time was 30 minutes. read more

customer service gets worse with each new visit. It's turned into another lazy bare minimum sloppy sandwich shop. The crew lacks all concern for the customers satisfaction and is killing the business .... I may have exhausted my tolerance for weak service and won't be back. Management needs to help these kids understand what things they can do to allow the customer to enjoy their experience. The overall attitude is NASFWG. read more

Sandwhiches are ok. Really unprofessional. Would not reccomend ordering at work! I once got held up in a mtg and these ppl called my office charging, and were very rude!! And refused to follow delivery instructions!! Over a single sub.. read more

I have had better sandwiches... There's not much room to eat inside this place; however, props for cleanliness. read more

It is a great sandwich shop. They say they are fast and they are. Once you have placed and paid for your order, you walk a couple of feet to the receiving area and it is there. They make terrific bread. I would recommend this place to anyone who wants a fast bite to eat and a good sandwich. read more

stopped here after visiting the Naval Academy. Quick, fast, hit the spot - enjoyed it!

Grabbed sammiches from here before HS football games @ Naval Stadium. They were good, not great. 3.5 stars read more

Worst service ever! Go in place my order, took forever and the lady behind me got her order before me. To make it worse, my order wasn't even close to being accurate. So much for being freaky fast and freaking accurate. read more

The food is great tastes freash. Service lacks they do not offer a bag you need to take one it should be offered. I have had the Big John twice. Same each time. Good roast beef on their great rolls. The chips are good also. read more

This is my favorite sub shop in town. Always clean. And, very friendly staff and manager's. Very fast. And, they always get my order right. Thanks again for great service today. read more

Great location, open late, and the staff are chill Redditors. Prompt service and great sandwich as usual.

Horrible manager. Really sad considering I frequent there once or twice a week. I will not be returning. It takes no effort to be kind and a small effort to give good customer service. Fail. read more

I was very surprised to see so many negative reviews of this place as I eat here quite often (as well as the one at Annapolis Towne Center) and have always had a great experience. The staff is always upbeat and friendly and my sandwiches have always been served fast and fresh. Upon entering, I'm always greeted by several staff members. While some people may be bothered by the small number of choices on the menu, this has never bothered me as quality is always better than quantity. Besides, I find the #5 Vito so tasty that I always get that. I used to be bothered by the fact that they only have provolone cheese; however, I now look at it as more of one of their signatures. I absolutely love their homemade roll and the meat and toppings are always fresh. They also have really good potato chips. You can get a Subway, Quiznos, and or Potbelly sub anywhere but when you're eating a Jimmy Johns sub, you KNOW you're eating a Jimmy John's sub. I also want to note that their delivery is insanely fast. I ordered online and they were at my office less than 10 minutes later. I'm not even sure how they had time to make it. read more

If I could give it zero stars...I would absolutely give it zero stars!! Vince was a total ass and he is in no place to be a manager if that's how he handles people (hint: with absolutely no people skills or management skills). We called to make an order at 1:47am...it was received at 1:48am. We waited 20 mins. Of course jimmy johns claims to "be fast." Anyway, we tried to give them the benefit of the doubt that maybe they were swamped. We called 20 mins later only to have VINCE tell us "oh we stopped delivering at 11pm. We saw your order and put it to the side." Mind you, we put our phone number in the online order. So no one was going to call and tell us that they didn't deliver or pushed our totally disregarded or order? . So then Vince tells us that they can cancel out the order. When we get in, we speak to Vince and he's just as bad in person as he is on the phone. My partner loves jj but he reminded me why I don't eat there. Here's what you can do better and maybe you can get some of those stars up...think about your customer. If you don't deliver and you actually SEE the order, have the decency to let them know so they aren't waiting around for food that's never coming. Telling us "we had over $1k in sales today" doesn't mean anything to us! Get it together! We also paid for extra mayo and that we never received and had we not scanned the store for chips I'm sure they would have let us leave without those too...but if he can't do the big things I can't expect him to get the small things. Anyway I'm beyond irritated and Vince probably needs some extra training in the Manager department. I'll default the staff to management. Thanks... read more

I am giving them a three star rating mostly because they are fast. I ordered online at work one day from my cell and in like 15-20 minutes the food was there. Now my only problem is the sandwich could have more meat on them it was lacking that but I should have asked for extra meat. read more

Someone took my sandwich while I was in the bathroom and the older man who made my sandwich got so upset and walked away saying " I can't handle this." I understand that the situation was shitty for someone to take my sandwich, but he needs to understand that he still needs to satisfy the customer if he's in this industry. He completely blew it out of proportion and didn't need to be that disrespectful to customers. The younger guys calmed him down and made us another sandwich. But overall the entire visit was extremely unpleasant and hostile -over a sandwich. read more

Workers are rude, sarcastic, and unprofessional. They're loud and laughing the whole time I'm trying to eat. The workers ruin the whole meal for me. The first worker was blatantly flirting with my girlfriend. Downtown Annapolis is always busy on a Friday night. Now I understand why Jimmy John's was empty. read more

Huge disappointment....they forgot the sauce on my sandwich, light portion of meat, 2 small tomato ends, and I could count the lettuce strands if I tried to. There were no sweet peppers (only hot) or pickles available for toppings. I would have to purchase a whole pickle for my sandwich and cut it up for a topping. Too bad - the descriptions sounded delicious! I guess they just need to work on the execution of the plan. read more

I might give it three stars but it felt more like a 2. (First timer) I walked in to a guy at he register was gazing into the abyss. I stood there for a moment until I had to interrupt his gaze with a "how's it going". The guy seemed off. Anyhow, got my sandwich and it was mediocre. I've had better subs at subway. Bread wasn't fresh and ingredients were lacking from the sub. I got the #5 (Vito). All I can say is, Vito would be disappointed. It was slow and I was the only person inside. The workers were loud...I guess not too loud. I'm just still mad about the bad sub from a sub place read more