The sandwiches hardly had any meat on them at all. The bread was flat and one sandwich had one slice of turkey and they forgot the cheese. So we went to the counter and opened the sandwich. The employee said we have pre-measured meat so you got what we have. It was almost funny at first but I paid a lot for basic bread and cheese. I tipped prior to receiving the "sandwiches," and not a thank was heard. Awful. read more

I tried to give this location another chance!! Kids take the headphones off when taking an order!! Having to drive in this bs then get home and my order not right is diabolical!! I said no tomatoes the guy puts enough tomatoes to hydrate me for a year.. I thought it was simple to make a wrap but I guess not!!! read more

Came here to grab some lunch on a break. The lady working the front desk was amazing! Great detail to customer service. Plenty of yesterday's bread too! Service was quick and swift like any other Jimmy John's. Parking can be hard to find depending on the day you arrive. read more

This location has messed up my order the past three times. The first time, they delivered it to my neighbors house. I called them and it took over TWO hours to deliver a new sandwich to my house. About a week later I ordered again and I ordered a sandwich with no mayo. My sandwich looked like they accidentally put mayo on it and then wiped it off. I called to speak to a manager and was promised to get a call back, I never did. This time about two weeks later the SAME driver who took my order to my neighbor and had to re-reliever to me, Took my order to the wrong house again! All our houses have black numbers on it, it is not hard to find the number on the house. Extremely disappointed in this staff and management read more

It's Jimmy John's- what more is there to say. Pretty uniform location to location. Jimmy John's subs are great IMO but a little overpriced. The one thing that really stood out however is that although friendly, the staff was not freaky fast. read more

As it turns out, they're not so fast you'll freak. I wish I could give them negative stars. I waited over 45 minutes for a pick up order I placed online correctly. One would think they could at least make my 2 sandwiches correct. Nope! A small mistake would be understandable. I'm not that picky, but how do you forget the meat on a sandwich? Short of forgetting the bread...that's the only worse failure I could envision. read more

I've tried to go to this Jimmy John's location twice. Each time, there was no parking and I had to keep driving. Please have your employees park in the back. While I was driving around looking for parking spots, I saw a Jimmy John's driver get out of his car in the main parking lot (taking a spot away from me, a customer). Each time I couldn't find a parking spot, I drove over to Potbelly's instead. I really like Jimmy John's, please FIX the PARKING situation. read more

Parking is horrible in this entire strip center which sucks because there's good places all along Orchard but all are hampered with tight and lack of parking. The jimmy johns itself is along the same lines as all other jimmy johns. No drive thru which is unfortunate and usually leads me over to pot belly's instead. Employees have always been nice and have smiling faces. read more

Don't order late . The driver leaves the food on the ground and drives off. Jimmy John needs to do better

Every time I go in to order food the General Manager, Nick is always high, eyes red, and mumbling/stumbling over his words. He couldn't explain how to sign up for becoming a member with Jimmy John's and doesn't care about his customer service. He manages to get my order wrong majority of the time and leaves out specific things I told him to add or to subtract from my order. I would label this Jimmy John's the worst Jimmy John's I have ever been to. Pure disappointment in the people working here, thequality of food, and service. 0/5. read more

Doesn't stay open till close. Guess when the owner is not watching the kids close up early :) Sure I'd probably do that at that age but still frustrating. read more

Hey Joe, let's talk the tea on this JJ location. Accuracy: I have ordered twice and each time the order has been very accurate. An important note I would add though is I ordered online so, if the order is wrong when I send it to them in writing ... We have a bigger problem then simple sandwich making skills. Speed of delivery: The average of the two times I have ordered for delivery have been 20 minutes. If I were dining at a restaurant and the food took 20 minutes, I would speak with the manager to pay my compliments but that's not the case here. It's pretty slow for JJ. I mean there is nothing freaky fast about being half way done with a family guy episode when your food arrives. I say this particularly because this JJ location is literally at the end of the drive way of my hotel; I can see it out of my window. So... Yeah, no freaky fast for you ! Thus, if you're further than I am, you should anticipate some time. Rando commentary about the taste: this is a chain so it taste like it typically would but I will say I feel they are a little more skimpy then I an accustomed to eating at JJ. Taste: 4- it has that normal JJ taste but they are pretty light handed on dressing the sandwich Speed: 2. It's a little slow and doesn't live up to the hype. read more

See all

I placed an online order today for delivery at 3:22 P.M. at the Jimmy John's on Orchard in Aurora. Delivery is usually made in less than 20 minutes from placing the order for a slim 6 and a bag of chips. When the delivery was made after 40 minutes, I called and asked the owner why it took so long? He replied "we have a shift change at 3:30 P.M.", was unapologetic for the wait and added that he felt 40 minutes wasn't a long wait. It is when your slogan is "Freaky Fast". Good luck with your poor attitude, you just lost another customer and apparently don't want the business. It's a good thing there is plenty of completion around you. read more

Every time I order I put in the notes and I put in the customized area as well. They still don't add napkins or cut the sandwiches in half. I've as well picked up in the drive thru with the same requirements and still they forget the napkins and cutting the sandwiches is half. Not thrilled as well with the delivery fee up to $5.00. read more

Since I frequently do work from home, ordering delivery was convenient. The first few times were great but the last three times, my wait has been nearly two hours. There has never been an explanation and when I call to check status, they are SO RUDE!! How dare I bother them with my business. read more

Ordered online today, fast delivery no complaints there and okay service but my sandwhich only came with one slice of roast beef.... Kindave a rip off but other than that fairly decent i suppose. read more

Jimmy John's - My sandwhich came with one thin slice of roast beef. A little disapointing but as always i enjoy their bread... - Sandwiches Near Me - Aurora, Illinois

Just went thru drive thru... When I got back to work, I realized I had my sandwich but not my chips. I called right away and the person that answered the phone just said "Ok." No offer to have someone bring the chips or refund it. I will not be going back. They need to train some customer service skills. read more

I ordered my food on line at 1138 it went through and after waiting 2 hours and several phone calls later still nothing. First was app said delivered and no food. Then food comes but it is someone else's food at another address. Called and my food is on its way. Long story 30 min no food and again 22 min no food. I called and said I wanted my food and a refund. JOENN said cant have both I need to pick one. I said no I'm pretty sure you can make it happen being the manager. He ended up hanging up on me. I called back and he told me that I should watch the way I talk to him or anyone handling my food. I asked him if that was a threat and he said no yet repeated it again. He told me I'm not allowed to ever place an order there again and I'm banned from that location and hung up. I called back only to have my number blocked. I called river street and very helpful by calling JOEEN in getting my money back but no food. This will significantly reduce clientele with the threat of mishandling my food or anyone else's in the future. If I could choose mo stars I would but since I have to use something 1 is all it gets. read more

I can no longer order from jimmy johns. I paid cash once and the manager called me to tell me that I didn't give enough... 2 weeks later. I know I paid the right amount. When I ordered again today, they made me pay an additional $3 on top of what I already paid. The manager was rude and hung up on me when she called. So I just paid $13 for a freaking sandwich. Never again read more

This place smelled like a wet Dog and gym shorts. Free smells? No thanks. I'd rather smell exhaust fumes and take a nap

Seriously? An hour for "freaky fast delivery"? Give me a break. And when they are only 5 mins away? And when I called to inquire about my food, the gentleman on the phone explained the driver got pulled over. Still... an HOUR? No excuses for this type of service. Even all the ice was melted in my drink by the time he got here. Terrible first time ordering and I will just make my own sandwiches from now on, thanks. read more

talk about skimping on the meat! pay 7 bucks for a sandwhich and you get a piece of bread with lettuce and a half piece of meat. pic included.... oh and aside from this time ordering, last sandwich delivered was sloppy and meat wasnt even on the bun. it was like someone squeezed the sandwhich and the meat squeezed out.. not ordering from here anymore. read more

Jimmy John's - Uh what is that? The picture gives more credit than it deserves. "objects in picture may appear bigger than they are".... - Sandwiches Near Me - Aurora, Illinois

I would agree with the other reviewer's about skimping on the meat. Also, I walked to the door at 8:40 pm, 20 minutes before closing. The door was locked. The employees inside were just standing inside behind the counter. I understand if it is not busy and they want to close early, but seems like an odd thing to do if you are trying to keep customers and be profitable. read more

Amazing food! Amazing service! The girl that took my order was so sweet and easy to understand! I come here all the time and they never mess up on my orders! Service is fast. They finish before the next customer can even order. They know their menu well and delivery is ahead of it's time... Just sayin:) read more

This is literally the worst jimmy johns in the area. Just ordered a sandwich today, around noon. At 1:45 I called and they said it's on it's way (I live 10 mins away) at 3 I called and they said they ran out of bread and that was the cause. It's 3:45, still not here and now they won't answer my calls. This is ridiculous, just give me a courtesy call and I would have cancelled and ordered from somewhere else. No decency or respect for the customer. AND this has happened before. I'm done with them. read more

I went in and ordered a sandwich this guy was so rude he made my sandwich and threw it towards me. He didn't offer to bag it the other worker asked me if I wanted a bag.He opened the bag and threw it at the other guy. I won't be visiting this store again. The sandwich didn't have cheese either. Better customer service get rid of the blonde headed guy. read more

I ordered three sandwiches and they forgot one. The delivery person said he was going to give it to us for free and he didn't. So I ended up hungry af and really pissed. This location really sucks. read more

Disappointed. I got my sandwich, bread was hard [at 12:30pm, too] and the lettuce tasted really bad. I called the store as a courtesy to let them know and the employee put the phone down to tell her manager and I could hear her mocking me telling the manager that the lettuce was bad. I didn't ask for the manager but he got on the phone and I told him I could hear his employee mock me, and that I was just calling to let him know the lettuce was bad so they wouldn't deliver bad food to more customers. MAnager was also unprofessional, so much so I seriously question if that was actually the manager. Rude and incompetent. I told them I didn't want anything from them, just wanted to let them know. Disappointed, my office just moved to this area and I was excited to have a JJ close enough to deliver, but definitely won't be buying from this location again. read more

food horrible, only thing that keeps me going back is that small latino with the feather tattoo love when he delivers in gold car

I will not be going back to this Jimmy John's again! I had a tuna sandwich from this location a few weeks ago that tasted old. My husband wanted Jimmy John's today so we went. My sandwich tasted funny again. I opened up the sandwich and notice that the cucumbers weren't any good! Never again will I be going back. read more

Really disappointed with this location. We had placed orders before but ran into an issue with them last night. We Had placed an order around 7 PM for 2 sandwiches, 2 chips and one cookie. With tip it was around $29. I opened my unwich (uses lettuce instead of a bread to wrap the sandwich in), and the lettuce had brown spots. Not just a few spots, it was really brown. So now I have a a sandwich with old ingredients. I called and tyalked to someone who was supposedly the manager. She said her name was "Gigi". She very cooly informed me that the lettuce was fresh and that all their lettuce was like that. She couldn't make me a new sandwich with lettuce that was not brown and also refused to give my money back. I even offered to drop the sandwich off (un-eaten) by the next day. I wasn't trying to scam them, I just wanted my money back. I couldn't share my husbands sandwich as I am gluten intolerant. Needless to say their customer service stinks and their food is not fresh. Gigi's reply to me was that I could call their corporate office to complain. Corporate suppsodly knows who their supplier is and brown lettuce is OK. I'm really angry as we just got back from a long trip and had no food in the house. We ordered delivery as we had a trailer hooked up to our vehicle. I've never run into a fast food place that wouldn't try to correct an issue with their food. I will be stopping by to drop the sandwich off later today and hope that I run into a different manager who will give me a refund. I would definitely not recommend Jimmy Johns. Update-(Sunday) so I stopped in the store and just spoke to another manager "Emily" who admitted that she would not have eaten the sandwich either. At least she offered to make a new sandwich unlike "Gigi". Unfortunately it doesn't do me any good now. I asked for my money back and she said she couldn't do that due to the transaction being the day before. I left the sandwich with her. Unbelievable! Update#2 - I called corporate on Monday in one last ditch effort to get my money back before calling the credit card company. I had already sent an email to them on Saturday night. They also could not issue a refund for the sandwich. But said someone would call me back that day. Today (Tuesday) the owner of the franchise called me back, he had just received the message from corporate. He did apologize and offer a full refund. He also told me to call him personally if I decided to order from them again. To his credit he is trying to make amends for the issues that I had. He said I should have gotten a refund on Saturday night when I had asked for one and was going to talk to the team in order to prevent issues like this in the future. read more

Jimmy John's - a sandwich wrapped in a wrapper - Sandwiches Near Me - Aurora, Illinois

See all

Very nice, very efficient, very quick delivery people. Always have sufficient change and offer to give singles to poor high school students. Food is delicious. Sandwiches are always well made and are never sloppy, which is excellent for eating on the go and such things. read more

Normally, jimmy johns is great. But found a long black hair in my sandwich and it completely ruined the franchise for me. Their employees should really be more careful. read more

If yelp allowed me to give a rating of less than a star, I would. I definitely do not plan on ordering from this location again. This location does not understand the concept of customer service. I ordered a meal which included a drink. The drink did not come with the original delivery of my meal. The driver was nice enough to point that out and said that he would come back with it. Well, one hour goes by and he does not show up (definitely not freaky fast!), so I call the store. They seem to be confused and state that the original driver left for the day so they will have someone else deliver the drink. Apparently, the drink did get delivered when I called back again another hour and half later, just not to me!!! At this point, I'm done dealing with them and just want my money back. That, however, is not possible because they delivered a drink to someone else!!!! I hope that person is enjoying a nice drink on my behalf. What do you think of this type of customer service? The manager basically said the driver wasn't lying about the delivery....how rude! I have no reason to lie about a 2 dollar drink. I have never written a review before on yelp, but I hope that this helps someone else think twice before going to this location. read more

all the young yuppie kids need to learn how to not text and mess around and make my sandwich more freaky fast. i was waiting for almost 2o minutes for my sandwich.. read more