I just went through the drive through and was helped by Cassandra. She was so patient and pleasant to order from. She explained all of my options to me and took the time to make sure I had a great customer service experience. I will definitely be back. read more

Yes, I'm giving them 5 stars. For a sandwich joint, they are legit. Staff is always friendly when I walk in. It's immediate when I walk in, the welcome greetings. The young man who took my order was fast and very kind. They have their system down! As soon I a done grabbing my beverage my sandwich was already ready for me. The dining tables are clean. The whole restaurant is a well oiled machine. read more

Jimmy John's - #5 Vito - Delis Near Me - Boise, Idaho

Love this location I get sandwiches from them all the time. Except this time, i was about to take my last few bites of my sandwich. AND THERE WAS A FUCKING PUBE IN THERE!!!!!!!!!!!!!!!! LITERALLY SO DISGUSTING I ALMOST GAGGED. Unfortunately I will never eat jj ever again. read more

I'd give them 4+ stars as the sandwiches are really good. Problem is they can never ever get an order correct and it's frustrating. I always get a #2 with lettuce, tomato, onion and mayo. Simple but for some reason they can't figure it out. I strongly recommend you unwrap your sandwiches and double check to make sure it's correct. read more

This is my big john from jimmy johns . The only thing big was the price. It looks smaller than a kids menue item it has 1 small slice of roast beef on it and a little lettuce. I ordered it without tomatoes. The menue pic of the big john actualy has enough meat that you can see ot without opening it. This one i thought they forgot the meat. Pathetic. Also i went through drive through pick ip ordered online read more

Jimmy John's - big johns w/o tomatoes. If you look hard enough you can see the wish roast beef wish there was some roast beef . Doesnt look like the menu - Delis Near Me - Boise, Idaho

The blond girl working there needs to lose the attitude and realize she is a sandwich maker which she isn't even good at doing that. The place looked dirty and dark and the sandwiches were mediocre. read more

Not cool jimmy johns! there was paper left inside of my sandwich at first I thought I had but the wrapper when I first started eating the sandwich so I continued to eat but I got a got down to the last part of my sandwich and took it all the way out of the wrapper and noticed that there was actual paper left inside of it! Not a huge deal for me but could be a big deal for someone else! Just wanted to bring this to your attention. read more

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Service =1 star Food quality = 1 star Taste= 0 stars Jimmy js now below subway for taste. The atmosphere is like a middle school lunch break. While you wait for your bland sandwich that no one gives you any explanation or choices for you can catch up on the latest Boise gossip. Always a fun time when you're 10 years old or younger. If you value your time and income perhaps jersey mikes or firehouse subs is a better choice. Never again kids. Overpriced and under delivered read more

this super duper sexy young man was working at the stand and im just so glad to just be in the presence of this man and I will be coming again to see him :) sandwich could be better though! read more

Jimmy John's - Delis Near Me - Boise, Idaho

Terrible display of supposed management. On a company card food was ordered and the person picking up the order didn't check to see if my sandwich had been incorrectly made. It was wrong, I drove back to Jimmy John's to get a new sandwich. The "manager" told me "I'll make you a new sandwich this time, but that's on him he should have personally brought the sandwich back" They remade it, I got to my car, checked the sandwich and it was wrong again. I ended up with 3 sandwiches and 1 correct one. Worst customer service I've seen. Will never return read more

Hands down, the best sandwich shop. I had plenty of meat, vegtables fresh and not skinny. Bread made fresh daily.....I know because I had a problem with one order and got stale bread from the prior day. That is what happens when you order online to be ready at opening, BUT the manager, Kevin, more than took care of the problem and gifted me credit to my account. I have since mentioned to two more people in my apartments about this location and they both immediately agreed, this location is the best and not skimpy on the meat and fresh tomatoes. Thank you Kevin and team! So glad you are just around the corner :-) read more

We had to park on the road because we were in a truck pulling a boat and trailer so we knew we wouldn't fit in their tiny parking lot or drive thru lane. Our sandwiches were fresh and yummy. They left out one ingredient in my husband's and added an extra one on mine, but no big deal. They have a good variety of chips and drinks. read more

All is well here, lovely staff and quick food, except for this one girl who works there. Her name is Grace mcfalls and she can be a devil at times, but other than that I highly recommend read more

Jimmy John's - Delivery driver on break - Delis Near Me - Boise, Idaho

Would not recommend ordering delivery from this location, it took an hour and a half to get 1 sandwich delivered and I only live 5 mins away. I understand places get busy sometimes, but I have never had an order take longer than 45 mins tops ordering from any other Jimmy John's. read more

I really like the food at Jimmy John's but quite honestly the service at this location is abysmal. I waited 15 minutes in the drive thru today and watched as customers just drove away because of the wait in line. I'm shocked a manager/owner hasn't addressed team performance but until that happens I'll choose another location. Yes, I like the food but when there is a Jersey Mike, steps away, I don't expect to continue visiting this location. read more

Jimmy johns on state is the worst delivery place i have ever experienced. They say "freaky fast" absolutely not!! Teice i have ordered from them. I live less than a mile away, and it has taken over an hour to deliver 2 sandwiches. They could care less about customer service. I spoke to the manager and what they do is when they get about 9-10 deliveries to do they then send out the driver in no particular order. So if you ordered your food first it does not matter it can take an hour for them to deliver. They should tell you that instead of "freaky fast" . What a joke! Horrible place. Sandwiches are soggy by the time you get them. 3 strikes. This place is out. Btw this also happened before COVID, do they can't blame it on that. read more

I've been going to this Jimmy Johns for a while now usually great experiences. I had just worked a 13 hr shift and ordered online to pick it up. I get the speaker box and nobody greets me. I say hello numerous times and then just decide to go to the window. There was employees standing around and finally someone comes to the window and says we are closed. Closed? I ordered online and it said order confirmed also says online they are open until 9pm. The guy was super fake and rude when he said they were closed and just seemed annoyed that I was in the drive thru. I then left but it just was very strange to me why they would be closed on a Monday at 7 when employees were still there and my order was confirmed online!! I won't be going back ever to Jimmy Johns because of this and I was super disappointed with the customer service. read more

Never received my sandwich after one hour. Called 3 times everytime I was told it was on its way. We live 5 minutes away tops. Also customer service was beyond unprofessional. I would like to hear back from the local owner. Preferably one who will listen and not hang up. Do not waste your time and money. read more

This sucked they put frickin tomatoes and onions and lettuce and pepper when we SPECIFICALLY told them NOT to!!!!!

Great sandwiches, quickly prepared at a reasonable price. read more

Jimmy John's - Delis Near Me - Boise, Idaho

I decided to try their new wraps. First off, ditch the croutons - nasty in a sandwich. Second, you made the chicken wrap the caesar version, and the beef wrap the ranch version...they should BOTH be ranch...the caesar with tomato sauce if kind of nasty too. You could add these to your menu on a regular basis if you would make them both ranch with the flour tortilla & no croutons - I would regularly order them. read more

The service was wonderful! The cashier was very nice and our sandwiches came out very fast! A great experience overall.

I specifically asked for no ice, you know what i got, ICE. Other than not being able to follow simple instructions there food is pretty good, there bread could be better but love the prompt delivery also could go a little easy on the mayo and lettuce next time read more

Jimmy John's - No ice - Delis Near Me - Boise, Idaho

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I have gone there three times in the past month. I love jimmy johns but they have been out of french bread each of these three times. Also this location never asks me for my rewards number which they do at other locations. read more

I recieved my order an hour later. I ordered at 11 am by the way. I called after 30 minutes to verify they had recieved my online order. They sure had... I was told they were behind because of the lunch hour rush. Ummm ok. Then he said he could give me a free cookie for being such a good little 5 year old. (that is what it felt like) I asked for a time expectation. He said he wasn't sure. He suggested if my free cookie wasn't going to be good enough I could call back and ask for a Manager. (as if I have all the time in the World to complete an on-line order, call in to see where my food is, then call back and express my frustration to a manager). I suggested he speak with his Manager prior to sending my food and see what his manager would feel appropriate. By the way... I was not angry, inappropriate or sarcastic when speaking with this young gentleman. The guy just hasn't been given the correct tools or uses the tools given to provide good customer service. Long story short... I recieved my sandwhich an hour later with no cookie, no discount or any kind of communication. So unfortunate for them! read more

This place sucks they charge you for food that they don't deliver it and then they want you to wait 1 to 2 weeks for them to repay you back

Normally I love Jimmy Johns, but the past few months they have been TERRIBLE!!! The downtown Jimmy Johns is the slowest Jimmy Johns I have ever ordered from. On multiple occasions, it has taken so long to get even one sandwich delivered. The customer service is also terrible and they don't do anything to leave the customers feeling okay about their purchase when they take close to an hour, if not longer, to deliver one sandwich. So much for freaky fast. I am usually left feeling very hungry and annoyed. The last time I will be ordering from them, as I've already waited 25 minutes and the store has only "received" my order and no other updates. read more

This review is for dining in. The sandwiches were fresh and fast, the restaurant clean, and the staff friendly. It's on par with any other experience at a Jimmy John's. read more

not a big sandwich person. but i love the convenient of their online order and drop off. I wish the food was better. for a $10 sandwich i expect it to be good. but its not. not for me anyway. my husband loves their #5 tuna. great service however and must love the delivery. read more

The manager I think his name is Cody is fantastic! I was confused about my rewards points and nobody could figure it out. He made it a priority, was so nice and personable and figured it out. He went above and beyond when he could have just passed this off like it's been happening in the past!! read more

My wife and i stopped in to get a sandwich. Couldnt hear because the traffic from the main street. Pulled up to the window and the guy was trying to help us pick out a sandwich. He was very confusing. We ended up getting a beach body. When we opened our packaging it was letuce and turkey with a thin line of mustard. Never got our extras. The bread was soggy with oil and we never got the extra side of salomi that we ordered. I dont recomend this establishment at all. Subway is better and i think subway is not good at all. We ended up spending like 20$ for 2 sandwichs no chips and no drinks. What a rip off! read more

I have been ordering from jimmy johns for a long time. Recently I ordered two sandwiches and two bags of chips and Had them delivered. I told them i only had $100 bill on me. They said no problem. The delivery guy i think his name was like Jeremy or something showed up. Was confused on a easy money transaction. My total was $20.25. I said to round it up to $25 for a $4.75 tip. He gave me three $20's, two $5, and five $1 bills. Totaling $75. I had to count it out with him twice do to some kind of confusion on his part when it came to adding. After watching it be counted twice. He called me and accused me of stealing $20 from him.... saying i has taking and keeping his money. Wtf. How unprofessional the entire transaction then to tip it off by accusing someone of stealing when we counted it out twice together. read more

I got delivery from these guys maybe every other week. I called in and had changed my phone number so they needed my address because of the new phone number. After giving them my address they informed me that it was outside of their delivery zone. I let him know I had been getting deliveries from them regularly and that it was only 1.9 miles away. I understand that a delivery is a convenience but I always tip the drivers and have never had anything bad to say about jimmy johns until now. I will not be supporting this location any longer. read more

SLOWWWWWWWWW. Sitting in the drive thru writing this and it's been about 10 minutes when they are suppose to take about 2 from what I understand. Behind about 4 cars as well. read more

Dear customers of jimmy johns. They are dumb. I live less then 3 miles from this jimmy johns and they don't deliver. Hat is stupid. Besides the fact that when I moved here 2 years ago they did. And now the lazy shits don't want to do their jobs. Go to subway or Cobby's read more

Poor planning for a very busy weekend is no excuse. The owner of the franchise would be in the know that a huge special event may impact customer service. The management staff living local should have taken it upon themselves to prepare. "I've not seen it this busy" is a poor excuse. June 21, 2019 has ruined customer service for Jimmy John's Boise. I give no stars for customer service. read more

Just came back with my sandwich and the bread is rock hard. Love jimmy johns, but don't serve customers rock hard bread.

I love jimmy johns! I've had great experiences until today. I ordered a sandwich #16 and they forgot the turkey. The sandwich only had bacon, mayo and lettuce, with tomatoes. NO TURKEY. I called the location informed the person who answered the phone. He then proceeded to get the manager on the phone. The manager Kevin said he was the one that made the sandwich and he didn't forget it. He insisted to argue about it. I asked how long he has been the manager and he stated since January of 2018. Now I know why. I asked if this is how he treats his customers and he stated that he has other things to do. Okay? Customers come first. I will never order from this location again. Admit to your mistakes. Overall I asked for a partial refund bc I wouldn't trust them to remake my sandwich. End result, I did manage to get the full refund after I requested to talk to his manager. If you want horrible customer service and shitty sandwich's go to the jimmy johns ON STATE STREET. read more

First time ordering online. Had the correct food at my door within 10 minutes of ordering. Insanely good delivery and food

I am officially NEVER eating food from Jimmy John's EVER again! I used to order a couple of times per week but the other day (June 11, 2018) I ordered a tuna sandwich on wheat bread and a bag of chips. The order arrived some 45 minutes later (so much for Freaky Fast) but I figured they were just busy. I sat at my desk and ate my sandwich but as I got down to the last few bites I found a long human hair in my mouth (not my hair!) I pulled the hair out of my mouth and looked at my sandwich and saw not one, not two, but four or five hairs hanging out of the tuna! If your stomach is turning right now then you know how I felt! I put the remaining piece of my sandwich into the Jimmy Johns bag and drove down to the Jimmy Johns to show them the hairs. I walked in and asked to speak to a manager and the girl at the register said her name was Brea and she was the manager. I showed her the sandwich and I asked her for my money back. She told me that the driver that delivered my sandwich had gone home for the day and she couldn't do anything for me until the driver came back to work. She said it would be the next day before I could get a refund. Well...that was a couple of days ago and I have no refund and no word from Brea or anyone else at Jimmy Johns. I have posted a photo of my hairy sandwich on Facebook and I encourage anyone reading this review to consider a less hairy option! I can guarantee that I am done eating food from this place. read more