cashier was rude, didn't say a greeting or anything. my sandwich came out with 1 piece of each meat. I mobile ordered this so maybe that's why? read more

Jimmy John's - I got 1 piece of sandwich meat each for my Pepe order :/ - Sandwiches Near Me - Federal Way, Washington

Tasty, delicous fresh sandwiches. I was craving something fresh so I ordered Jimmy John's. I always get the veggie meal. My favorite Sandwich shop. Great portions and rewards system. I respect the quality, prompt customer service and the efficiency. Clean restaurant, convenient location and the staff is friendly. Shout out to Jimmy John's nah mean. read more

Jimmy John's - #6 The Veggie meal - Sandwiches Near Me - Federal Way, Washington

I love Jimmy John's Tuna sandwich. I can't really review anything else because I always get the tuna. The bread is fantastic & the ingredients fresh. read more

This used to be one of my favorite places to go, but ever since they got rid of the extra crispy chicken, it's just disappointing, especially since that was the main thing you guys were known for. read more

What a huge letdown this location was. The staff weren't very friendly at all, just a bunch of dudes who hate their lives or something, but the worst part, what a terrible ripoff! We paid almost $90 for my wife and three girls to eat lunch. And they barely gave us any meat in our sandwiches, and we all left hungry which is a huge no-no in my book. Won't be back here ever again! read more

Jimmy John's - A weak, meatless, overpriced Jimmy John sandwich that I'll never eat again. - Sandwiches Near Me - Federal Way, Washington

The cashier Jayden was amazing and so nice. It was my first time in ever. I asked for a sandwich and for it to be half and half she said ofcourse. As soon as it got to my order the girl making it got extremely frustrated and I could hear her say we don't do this. I over heard and mentioned I have no problem paying for a separate one. Jayden stepped in said no it was fine. I got extremely uncomfortable and ended up waiting outside because she kept going making me feel horrible. Rather than that everyone ELSE was nice and the place very clean and everyone else was nice. Not going to use the race card but as a black women it easy to feel like "the problem". Won't be back because of her. read more

Ordered a large jimmyjohn sandwhich. It was the worst sandwich I've ever eaten. i ordered roast beef and cheese. There was hardly any meat and the cheese was about 1/64 inches thick. There was about a ton for lettuce And one small slice of tomato. the thinly slice of cheese cost extra. I would call this a lettuce sandwich( not roast beef). The sandwich cost about $20 and I feel it was worth about $4. However, the service was just fine! Yeah Larry read more

The single lousiest jimmy johns I've ever visited. Ordered a full size #1 Pepe It was to be split into two similar ham and cheese sandwiches. The first was plain. No condiments, only ham and the cheese, done. The other side was with everything plus hot peppers. The pricing I realized after walking away and seeing the receipt was GIANT. SEE PHOTO. One photo is the as viewed, the other is opened. I didn't bother taking photo of the plain empty version because it's the same practically. When I inquired upon seeing the wrapped thin sandwich's why a full size #1 Pepe and what amounted to the other half, which was a "slim" That my sandwiches totaled +$20. I wasn't given an answer of any kind of satisfaction. $14 vs $20 was my estimated variance. It was when I was at my home that I saw the puny sandwiches and the receipt that it came clear. I made a error in ordering and instead of being a food service worker who has an interest in making the customer happy, the food service worker made the commerce aspect of the job the priority. This JIMMY JOHNS was a place, years ago I probably wrote glowingly about, today however I'm attempting to spread the word that this is a JIMMY JOB HNS to be AVOIDED. If there's any question about the actual store, it's the one in Federal Way near the Black Angus, along 320th. read more

Jimmy John's - a sub sandwich on a wrapper - Sandwiches Near Me - Federal Way, Washington

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I always do an online order and pick it up. The service always good and the sandwich comes out well done. Definitely recommend this location

Ordered food in store today with #2 little John. Kerri at the counter asked about rewards and found I had a coupon to give me one for $3.99 larger sandwich. The other girl behind the counter, very polite. Both girls working here today had amazing customer service, something you don't see anymore. Wanted to tip them but no way to tip via card :( and no survey on the receipt so Yelp it is! read more

They give the smallest amount of meat and won't toast or melt the cheese. Had more people working than customers and still took a while to make sandwiches. Terrible read more

Sunday afternoon, 12:30pm. One customer orders one sandwich ahead of our order of four sandwiches. Took 20+ minutes and came out pretty rough. Tasted fine, but won't be returning to this location. read more

Jimmy John's - Beach Club, exploding guac. - Sandwiches Near Me - Federal Way, Washington

Went in 1 time, my first and last time. A Couple ordered ahead of me. They took their sandwiches to their table, went through them and discovered they were made wrong. They brought them back to be remade. The Employee took the meat off the sandwiches and put it back into the containers to be re-used. Ummmm NO! read more

This is the best JJs I have been to. clean, fast and tasty! Manager even gave free cookies to our kids. Will be back :)

Love the new toasted sandwiches! Fast service for delivery, friendly staff! Give them a try

beats subway all to pieces Tuna is fantastic. Bread is so fresh and brownies are great

If I could give zero stars I would! I placed 2 online orders, 2 separate times which included 2 sandwiches, BOTH times, there was only 1 sandwich in the bag. I got all the way downtown to my destination and discovered it the first time. I complained and they offered me a free sandwich! The second time, I decided to check the bag before I left, AGAIN 1 sandwich in the bag when I ordered and paid for 2. 5 employees behind the counter and no customers in the place and they couldn't get this right? My husband said lettuce was stale and turkey was so thin! We will NEVER give them our business again. Manager didn't even apologize, needs to revisit proper customer skills! read more

Ordering via the JJ App is the best and quickest. I feel you can customize your sandwich and end up with more than just driving thru and placing an order. I usually get the Turkey Tom.. this time I customized with cucumber and pickles and Dijon mustard. The day I went had a line to order and the app didn't state it was completed, however it was completed but I stood in line for help. They had 4 people working with 2 making sandwiches and one just sitting there. I was a bit disappointed. read more

Jimmy John's - the front window of a restaurant - Sandwiches Near Me - Federal Way, Washington

If I could give 0 stars I would. Customer service is lacking, sandwiches are thrown together, sandwiches are hardly made correctly, they're immensely slow, and have no care for their job. read more

45 minutes to walk across the parking lot!! I sprained my ankle and went to urgent care.. the urgent care that happened to be 2 car lengths from a Jimmy Johns. I ordered online and requested delivery as soon as possible. After about 20 minutes I called the store and they said they were a bit busy but the driver was just leaving and should deliver my sandwich first because I was literally in the same parking lot. 10 minutes later.. no sandwich, 20 minutes later.. no sandwich finally 45 minutes after I placed my order I see the driver return to the parking lot, go park his car at the jimmy johns store, then walk my order over to me. I asked him why it took so long, he said he was instructed to deliver 3 orders before mine. Very frustrated. They gave me a refund for the inconvenience of a 45 minute wait for a soggy sandwich. I just hope no one else stuck at urgent care has to wait as long as I did. read more

I really love Jimmy Johns and it is a wonderful place but when I came today I had an unpleasant surprise. I ordered one turkey tom for me and then one for someone else. When they showed up one sandwich was significantly smaller. When I asked the lady about it, she said it was the way it was wrapped even though it was so clear it was not. I was bothered by this because I know mistakes happen, but I would prefer they own up to it and offer to make a new one. read more

So I ordered a sandwich to be delivered to my work two blocks from their shop. They forgot the straw for my drink and it took 2.5 hours for delivery. I wasn't able to enjoy my food because it was way past my lunch break. read more

I've never had issues getting my food delivered quickly. Just be mindful of the time of day and which day of the week you place your order. If you order on a Saturday at 5pm, it's going to take you longer to receive your order than if you ordered it earlier in the day when they were less busy. Despite that, I've never used the APP, I've always ordered online, and I always customize my sandwich, I even add delivery instructions as to where I'd like my sandwich to be left on my porch (not blocking my door). My delivery instructions are always followed and my food always arrives in a timely manner and all customizations are always correct. Wanted to leave a quick review as I placed an order today and received it in 25 minutes. Works for me. I'll be ordering from this location again. read more

Got some tasty subs delivered quick don't have much to say other than it was a good experience, good food and good service.

Probably the slowest jimmy johns I've ever been to. There are 5 staff members and some are just standing around while people are still waiting for their orders. Other jimmy johns would be done with my order before I'm done pulling my card out from the chip machine. Should probably order ahead and pick up in store and save time. read more

Ingredients are always fresh..service usually freaky..but my unwhich is not a sandwich. If i wanted a meat roll I would make one myself then drown in oil.I called just to let them know..l was asked if I ate like a burrito in paper..yes..I tried that.. But lettuce instead of bread...it is a thing...I have ate and ordered about 20 of these..just please..more lettuce read more

Jimmy John's - A little more lettuce please - Sandwiches Near Me - Federal Way, Washington

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Order never delivered. Manager accusatory and rude. Buyer beware! I will never eat at this location ever again. Manager needs to take some customer service classes. read more

Normally, when I order from this particular location, delivery is pretty quick. On Wednesday 7/14, I placed an order on the online app, @ 12:23pm. I called at 1:30pm to check the status of my order & the lady on the phone said that they were completely swamped with orders & that mine was on it's way out. I wasn't mad being that it was lunch time. And it sounded like a lot of people had called & complained. 2:15pm rolls around and still no order. By around 2:45, I called them back to cancel my order & get a refund because I was getting off work at 3pm. She said that it had been cancelled. I found out the next day that my order was delivered some time after I left work, around 3:30pm & it was put in the fridge by a coworker. When I looked at the order, I was missing an item & the sandwich was disgusting sitting over night, so I threw it away, and I noticed that the app did not show that my order had been cancelled. I think the managers/Corporate need to realize that the state has opened back up and they need to schedule more people around lunch time. While I didn't directly blame the workers at first, I do hold them responsible for not getting my order right, aside from it being delivered over 3 HOURS LATE. I will continue to check my account & the app to see of I get my refund. If not, I will be contacting them. read more

Hands down the slowest Jimmy Johns I've ever been. 5 dudes behind the counter moving in slow motion

Ordered delivery on the app and have been waiting for over 2 hours including after store hours. Would not recommend ordering delivery through the JJ app, strictly doordash or any other delivery service. But Brandon the manager has been understanding. read more

Run by poor management. 6 employees working tonight. Took 20 mins to make a sandwich. Very sad!

Ordered 1 unwich at around 6pm on a Monday. There were two groups of people waiting already when I ordered. A online order came in to pick up after me and the staff told her that her order wasn't ready. There were about five people in uniforms behind the counter (I'm not sure if they were all working since some were just standing around) We all waited about 5 minutes for her online order to be completed. Another 15 minutes for the other customers order to be completed. I got so frustrated, I left the store and got back in my car where my husband was waiting. He went in and talked to the staff and they told him they were waiting to slice up some onions. My unwich was just sitting there dying on the line. It took over 20 minutes for me to get one unwhich and the ironic part is when we got home, I've notice there wasn't any onion in it. Ridiculous and I will never go back to that store. The funny thing was, there were signs talking about how fast JJ sandwiches are. I am pretty sure I could get a sandwich faster than 20 minutes at a subway. read more

I ordered for pickup. After 20 minutes still not ready according to the Order Tracker. Called. After an awkward 3 minutes explaining and waiting for a reply, asking if they are still there.. I am finally told the sandwiches are ready and they just forgot to enter it as such. No apologies. No napkins either. Had to go back in for those. Still no apologies. Will not return to this location. Several reviews of this nature at this location. Yet its still happening so clearly management doesn't focus on training staff. read more

After discovering Jimmy John's at UW, I was excited to find out that they were opening up a location in Federal Way. Jimmy John's fails to disappoint (well, me anyway). I always order the same sandwich - the #5 Vito with hot peppers. I tell myself I'll get something different every time I go in, but why fix something that isn't broken? The sandwiches were fresh, the service was friendly, and they started making the order before we were even finished paying, so we had our food in no time. Subway, eat your heart out, because Jimmy John's is in town! read more

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Not a big fan of cold sandwiches. But tried it for the heck of it. Felt that I have had way better sandwiches. Order- #13 the gourmet veggie club read more

Jimmy John's - Sandwiches Near Me - Federal Way, Washington

Horrible delivery service! Multiple times waited 2 hrs and 3 hrs. Never again will order from them

I now see why this Jimmy John's have a little reading. I placed my order on the app and waited it for the app to be updated to see that my order was ready. After 20 minutes of placing my order it still noted that my sandwich was not ready. So I decided to go anyways went to the store and picked up my sandwich and it was nowhere to be found because they have not even started my sandwich because the order was missed placed in a pile of receipts. While watching them make my sandwich I noticed they forgot a lot of key ingredients that I asked for it when I placed the order. After telling them , they argued that they don't make mistakes, long and behold when I opened my sandwich, it was missing a couple of ingredients. How disappointing when they had no one in the store . read more

The entire Jimmy Johns team was AWESOME! They catered an event my family had last week and the food was AWESOME, on time, and the people were helpful, and kind. Thank you everyone at Jimmy Johns! Food was a hit. read more

I swear to god I called this Resturant 5 minutes ago to make a simple order and the guy who answered the phone is mumbling and unintelligible. I had to call back 3 times because he didn't take my address down, then hung up on me when I called to correct it. When I asked the gentleman's name who answered the phone he mumbled something and said he was getting a manager (even though my tone was slightly annoyed at best) and I was left on hold until I decided to hang up the phone. This is nuts. I just wanted a sandwich read more

Ordered 3 club lulu's with cookies and drinks for pickup, this cost 40 and some, my goodness that's expensive for a sandwich!!! And, they forgot the bacon in all 3 sandwiches, barely any Mayo read more