Recently stopped at this Jimmy John's to pick up a sub that I placed online. I had a cool online offer. The sub sandwich was really great and I had no issues picking it up as well prior. There was no line at all. Staff was friendly and this establishment has a small little dining room as well. Even though Jimmy John's has got pretty expensive, this was a solid place to check out. read more

There was a hair imbedded in my sandwich. Halfway through, I bit into it. It's 90 minutes later and I'm still feeling disgusted.

The $5.99 rewards I receive never work when ordering online. When I demonstrate the problem to the Manager he blames it on their reward system and never honors the reward. So I wind up buying at full price. It's a scam. I am done with Jimmy John's. read more

So, I've been here before and it was a okay experience, but this is just inexcusable. Probably had the worst fast food experience today.. went through the drive through and was served this? Ingredient old, sandwich smashed, took forever for us to receive our order, and even missing ingredients. I have no idea what went wrong; incredibly bizarre. Last time I eat here.. read more

Jimmy John's - #13 Jimmy Cubano... - Fast Food Near Me - Lenexa, Kansas

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I will say that we walked in 5 minutes before closing and that was rude. However, we apologized and expressed we felt bad and the cashier said nothing. We proceed to order and they looked at each other and rolled their eyes. Then, when we were leaving we were very gracious and said have a good night, and when one worker thought we were out of the door, he loudly and angrily yelled, "SEE YA!" There were two of us and were ordered a couple sandwiches. I understand the frustration, but as someone who works in customer service, we never express to our guests that we are annoyed or angry and stay open until we say so. Terrible attitudes these workers had. read more

stop leaving the food on the ground. this pandemic bs is over. back to regular customer service. i specifically put it in the notes to hand it to me. i'm not tipping for bad customer service! i better get that refund quick. and coke is coke. not diet coke. what kind of idiot can't figure out how to pour the correct soda? read more

I had picked up 2 subs for lunch. I got to work and opened mine up it was made incorrectly. I had asked for no cheese. I called the store. I spoke with the manager. He told me just to take off the cheese. What's the big deal just take off the cheese. I don't give refunds if you can take off the cheese. I asked for his name, but he refused to give it to me. Update- I actually called the wrong location. 95th and Antioch. I called the correct store at 95th and Quivera. I spoke with the manager. She apologized then asked if I could just take off the cheese. I guess I just need to take off the cheese. I called the co read more

Excellent service! Employees were kind and efficient, asking about all my needs! I am wowed with the detail of personal service and efficiency of wait times! What a fun and kind crew, who seemed to love their jobs! I will forever return to this lovely location! Shout out to Jadon, Kate and Jacob who took care of my sandwich needs! Love this Jimmy crew! Best Jimmy Johns in Lenexa!! read more

While I understand JJ's is about speed, not customer service, they were lacking on some serious standard requirements. 1) greet your customers 2) if you're cleaning and a customer comes in, stop, wash your hands, and serve them 3 say thank you Apparently this was a tall order today. Also, the store smelled like wet dog and there was some kind of pet hair on my sandwich wrapper. I will not be going back. read more

The dine-in lunch service was stellar (friendly, cheerful, appreciative, accurate, and fast). My 8" turkey sub had the fresh, tasty JJ bread, along with fair amounts of delicious meat and toppings. The dining area was clean, with cool classic rock background music. Sweet! read more

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Maybe if the staff concentrated on the order as closely as they worked on shooting hoops with the discarded meat paper your rating would climb to 2 stars? No other customers, 6pm still could not get my order right. Then, when the young man who took my order which he confirmed was to be on "the square bread" handed me a sub made on French (not even wheat) bread questioned me to the point they wanted to see my receipt. Ten minutes into a 30 minute lunch...I took what they made and was far from happy with the outcome. Bread was dry, no avocado spread except a hint between the cheese, tasteless Poor service, no customer focus, and the three staff members apparantly missed the training on "fast". Wish I had read the reviews prior to my visit...and I hope the franchise owner is trying to take a financial loss. Will not be back and will ensure my coworkers use another sandwich shop. read more

Freaky slow. Took over an hour after placing my order to get the food. People working there were nice, but this place needs more staff ASAP. Not a good experience. read more

I ordered for pick up. When I got home and opened my sandwich the bread was so hard that when I knocked on it to show my significant other how hard it was, my dogs barked thinking someone was at the door. read more

I'm soooo glad JJ expanded their delivery distance when we were quarantined. We were not able to have it delivered when we moved in 2017 until 2020. I had another delicious sandwich today. No five stars today because the bottom of the bread was fairly hard and hurt my mouth and oddly enough my chin too. Won't keep me from ordering often though. read more

Same thing happened again, problem was solved again. Continues to be a good location.

Please turn on the heat in the lobby it's cold asf. Please please please please please

Still not sure how this chain stays in business. It's lipstick on a Subway. Sadly, Subway may be ahead of the curve here as they at least toast sandwiches and provide breakfast options. Got a sandwich here less than a month ago and the quality was just depressing. The meat was sub-par, the bread was bleh, and the chips were...just chips. A poor decision on my part, but I was in a hurry and it was right there. Should've stopped at KFC... read more

This Jimmy Johns is the best experience I've had at a Jimmy John's!! Very friendly freaky fast staff and only 2 staff members!!!!! Appeared to be a manager and a sandwich maker and they were on fire!!! Very busy!!! I got my order freaky fresh and freaky fast!! Thank you Jimmy John's!!! I will continue to frequent your business ALOT!!! read more

Well...just got my LAST delivery order from this Jimmy John's! It was fast, but that's where the compliment ends. I can't understand why it should take a "rocket scientist" to know that when you order a drink, it should come with a straw in the sack? This is the 3rd time I have not gotten a straw in my order! The bread was rock hard, the cookie was stale, and besides no straw for my tea...there was no evidence of a piece of ice in it! So, I enjoyed room temperature "iced" tea! I too have been in this store on other occasions (like some other reviews) and the music was SO loud I had to yell at the young man at the register. It was clear from the un-welcoming, un-professional behavior of all the employees that they are poorly supervised, if at all. And now it's come full circle, the poor quality of this food is not worth putting up with poor customer service too. NEVER again! read more

Great and friendly service. Just terrible atmosphere, there was no AC in the building, myself and my family were not able to stay inside to eat. We had to go out to our car. Terrible for the people working in there! read more

Just went to get a sandwich here. There were 5 people working. They weren't busy. I got my sandwich without a thank you or a hello when I got there. I asked for napkins and an employee told me to reach behind the counter to get them. Seriously? My sandwich had the cheese all bunched up in the middle. It wasn't good. I went to the trash can outside the store to pitch it in the trash but the trash can was overflowing all over the ground. Maybe one of these guys who were just standing around could go empty it? read more

Disappointing- have lived here for years...cannot get consistency even when we pay for extra... We order lunch or dinner, the sandwich "beach club" is supposed to come with avocado. But it does not appear to be added. We had been ordering over the phone. So we decided to order online and time after time, pay for extra avocado...still none. So we order online again and think...maybe it's a glitch and when we add extra it errors to none...but no, it still has none. So we call...they are so nice but yet they don't seem to understand that we have probably paid for multiple sandwiches with the extra added avocado we never get. Honestly, I bet out of 20-25 sandwiches over the last year plus, we have gotten avocado maybe 1 time. Never has the sandwich contained anything that appeared to be extra. And again, never once have they offered a refund or a replacement sandwich. Sad. I don't think we will be going back as we have finally learned our lesson. We must also assume that if they can't get that right, there are other shortcuts being taken. We also got the gargantuan this time. Dry. Too bad, we gave them so many chances. read more

This Jimmy Johns just cannot pull it together. They consistently and without fail get our order wrong every single time. We order online and maybe that's the problem? We ask for no onions and get extra. We ask for extra avocado spread and get none. Want a drink? So did I. It never came. They are always nice (which is awesome) but nice doesn't make a good sandwich. Oh well. read more

Ordered a sandwich online and it was totally wrong. There was no way to fix it online, and I had no way of calling, so I had to just deal with it. Never ordering from here again. read more

I like the food fine, the place is clean and the people friendly. I've knocked off 2 start because of the seating. The booths are too tight a fit for big folks like me, the counter stools and bar table chairs are uncomfortable, and there is only one regular table. And no drive through. read more

Ordered a sandwich here for delivery at my work, late afternoon (no lunch rush). Normally they are here "freaky fast" within 15 minutes. This time nearly an hour goes by and nothing. I call this location to which the girl says "oh yea! We couldn't find your work so the driver came back". Ok, A: would have been nice to know while I'm hangry at work that I'm waiting for nothing. No courtesy call? And B: When your driver comes back, make sure he doesn't have a punk attitude. The sandwich that was finally delivered was disheveled and luke warm at best. Soggy veggies soggy bread. That makes me think that this sandwich was not a fresh sandwich, instead it's the same one that was never delivered and made over an hour ago. Not sure what happened. I used to love Jimmy Johns. read more

This place got one star instead of no stars due to the fact that the sandwich was good. The problem was with the cashier. He was extremely rude, refused to acknowledge our presence and would glare when asked a question. This is by far the worst and rudest customer service I've ever experienced which is a shame. read more

This is the best Jimmy John's in the area. They actually hold to the motto of being "Freaky Fast" and our orders are always correct. I have not had the same experience at the other JJ's nearby. Keep up the good work! read more

our family loves JJ's sandwiches but think this location is not well managed. I have seen one employee use a broom she just had on the floor to sweep crumbs off of a table and 2 times now, with no line in the store and 1 car at the drive thru, have definitely not had "freaky fast" service. Our most recent experience was so freakishly slow, as we sat waiting in the drive-thru, we discovered they tried to pass off sweet tea as unsweet when they ran out of the unsweet. Seriously?!! Very disappointed with this location and will be a long time before we come back. read more

Absolutely terrible service! The cashier was rude and disrespectful. This was my first experience with Jimmy Johns and I likely will not be back. No one even said bye or thank you when I ordered or when I left. Disappointed to say the least! read more

I understand it's going to get busy on the weekend, but I waited 30mins for a sandwich and they forgot my chips. I understand people make mistakes because I worked in food before. When people make mistakes find a solution. So I called them and let them aware that they forgot to put my chips in the bag. The guy on the phone was nice and let me aware that it's going to be awhile for them to bring my chips. He told me it's busy and that they are trying to get orders out as fast as they can. As soon as I got off the phone with him I didn't eat my sandwich yet and I put it in the fridge so I can wait for them to bring my chips. I am a patient person, but it took them an hour to give me my chips. At this point I wanted to give them their food back so I can have a refund. I practically waited an hour and 30mins for food that wasn't all that good. After eating it, I felt sick. For all the waiting they didn't offer me anything and I felt like I was punish for ordering today. I really loved this Jimmy John location too. I was very disappointed in them today. read more

Took my 2 kids and husband in for dinner, 7:30 on a Sunday night. The cashier was deadpan, depressed looking - I know from experience making sandwiches for a living isn't fun, but, I've also never had a worse experience, hence this review. She kept trying to upcharge $1.50 for meat that was just getting switched out- the slim #5- the kids wanted salami, salami, cheese. She totaled the two kids sandwiches at way more than it should have costed. Then I tried to change it to the slim #1s, because there's a limit to how much I am willing to pay for meat and cheese and bread. The guy I assume was the manager said they'd already made the sandwiches and rolled them up, etc. not trying to be a pain I said ok. We got our drinks and chips and all but by the time all was said and done I felt the place felt a bit oppressive so we took our sandwiches to go. When we got home nine and my husbands sandwiches were lacking a bunch of stuff and the kids sandwiches was just salami- no cheese. Worst $40 I've ever spent. I called the store and told them about the cheese not being in the sandwiches and apparently I put my phone number in next time for a $9 comp? I offered to drive to the store again before they close to get a gift card or something (because I'm never going there again). This was the first time I've ever been to jimmy johns and it will probably be my last. -Real disappointed mom. read more