The guy with beard who makes the sandwiches was rude and disrespectful and screwed up my very simple order.

The sandwiches are classic Jimmy John's. My only complaint is that they forget something special off my order 50% of the time. If I ask for jimmy peppers, I expect them. Speed is there. read more

was so excited and ready to eat one of my favorite sandwiches ever made right before work. So I did it was all amazing up until six or seven hours did those stomach cramps start kicking only took maybe about 30 minutes for the vomiting and diarrhea to start was sick all night and did not eat anything else that whole entire day safe to say I physically can never eat a Jimmy John's sandwich again. read more

I called and ordered for delivery over the phone, to a hotel nearby. Realized I didn't give them a phone number, email, or even my name for the delivery cause they didn't ask. But just ordered 1 sandwich. I called 35 mins after to check since I had no confirmation receipt or anything. I was only 2 mins down the road so was wondering why it would take 35 mins. They said the driver is on their way, I wait longer and be patient, I call an hour after placing my order to say my sandwich is still not here. I checked the front desk, outside my door as I gave them the room number, they said they left it at my door and knocked. There's nothing there. I just want to make this post to ensure my refund goes through. I think it would be nice to have some type of confirmation link or make sure it's at the right hotel, for orders over the phone. Cause I waited a long time and got nothing read more

Pricey and not particularly good quality or made with care. Better than Subway. Not as good as Jersey Mike's or DiBella's. Also not interested in supporting the owner's hunting antics read more

Ordered from this location three times for delivery. All three times, i tell them in every way possible for extra mayo packets. and every single time, they include none. i'm so frustrated by this. read more

I had gift card for here that I wanted to use. I still had a remaining balance on the gift card and I knew the exact balance. When I tried to use it, things became sketchy. The guy behind the counter said there was no balance on it, when I knew there was. So I paid with a card and when I got home I called the number on the back of the gift card and there was a zero balance. The guy at store stole the money from my gift card. I'm absolutely livid. I hope that money was worth it. I'm never going there again. read more

Ordered lunch from here today. The bread was so stale that could barely bite into the sandwich. Won't be ordering from here again.

I've gone to this location a lot and the past few times I've received sandwiches without the add ons I ordered and one time I was missing a sandwich. On the bright side, the man delivered my missing sandwich to my work about 5 minutes away which was very kind. Along with that I contacted jimmy John's about missing add ons on my sandwich and a man named Logan helped tremendously. His customer service was exceptional and he made things right. I will continue to eat here and hope there is more attention to detail when making online orders. read more

Delivery extremely slow - Not at all Freaky Fast as they advertise. We received a message saying our order was out for delivery and 25 minutes later we still didn't have it. read more

Been to this location 5-6 times. Other than the menu being confusing AF, the service has always been friendly and the sandwich made to order. read more

I don't think so I think I'm going back to the house now and then I can come over whenever you can come get home and I get that done lol I love it so I love it I just don't wanna see it anymore I'm just watching it and I'm not trying it to get mad at like I love it so I don't think so I'm so funny I just don't wanna go get it but I'm so funny I just got a new song lol I just woke my head and I woke him down so I'm sorry. read more

Ordered online and picked up in store. Unfortunately I did not check the bag until I got home. Wrong order! Mine was the only one out at time of pickup so it wasn't busy. I drove back and asked to exchange the chips. The employee said go ahead and not another thing! No sorry, bummer, oops. Nothing. When I apparently looked disappointed at the lack of common courtesy he said, in a rude tone "what??" I stated that he could at least say sorry or something. He replied that he didn't do it. When I then said that he was representing Jimmy John's he sarcastically stated "do I own the place?" Then took out his cellphone to video me. He asked me to repeat myself for the camera to show his manager what he has to deal with... I happily obliged. What HE has to deal with! I asked who the owner was and looked at me like I was an idiot and said - Jimmy John... read more

First off, the food is always good and of course fast! But that is where this location stops impressing me. As a nice treat for my staff, I like to grab lunch here for them (or have it delivered). And while the delivery folks have only goofed my order up once, the pick-up is always disappointing. Besides the fact that everyone there can't smile, they apparently can't help me bag my subs, chips, etc... I asked for help and the sub maker said that the bags where located right in front of me. Boy - thanks --- I guess I will bag my six subs and never come back here again. Additionally, I have run into other poor attitudes here and have overheard team members actually talk about customers. Way to make your patrons feel valued. read more

Great sandwich with many options to customize. I really like the options to get different sizes - not just foot long or half. Also the toppings are listed so you can just specify while you order the food. Every order comes with a bag of chips but it is not very clear. The bread is really tasty and you get an option to add more meat. Quick and simple. I just wish they provide forks in case you need to cut up smaller portions. read more

Might be one of the worst sandwiches I've ever had. I ordered the #5 Vito regular size and for the entire sandwich there was only 2 slices of salami, 1 slice of provolone, 1 singular onion ring, a pinch of lettuce and no oil, no vinegar, with one small pinch of oregano basil in the middle of sandwich. The bread was very stale as well. Don't waste your money here. Firehouse and Jersey Mike's is far better than this excuse of a sandwich shop. read more

I do certainly love me some Sammich.... Gargantuan with no tomato extra onion is the only way to go. yes I know I should be doing the healthier option, but it's the closest things I have found to a good east coast sub since I moved here 14 years ago. This location has turned into a disappointment because of their delivery area. They used to deliver to our office then suddenly stopped because it takes longer then 7 mins to get there. Even called the corporate office and found out that that's their "rule" screw that you work in a building of a few hundred people who ordered frequently. I wish they would reconsider their delivery area. read more

Always good and always fresh ingredients. The below is taken from their website. I like that the food is fresh daily; you can tell. The French bread is oh so yummy! #4 and #12 are a must try. Plus they are always fast. (From web) Bread is baked in-house everyday and served fresh. Meat and veggies are sliced fresh in-house everyday. The turkey is real turkey, the roast beef is real roast beef - no additives, no vegetable-based fillers, no fake stuff. Nothing is delivered pre-sliced. read more

I'm truly dumbfounded with all the negative comments. My only assumption is that there has been a change of management. I moved to Lone Tree in October and JJ's is my go to sandwich shop. I always get the beach club add bacon! Today was the first time I ordered delivery and it was great! My sandwich was made they way it should be AND it was cut in half which I always request...That would be my only complaint is that sometimes they forget to do it but it's not going to turn this into a one star review. It happens and it is not that big of a deal. I have never had a bad customer experience at this location. Everyone is always very welcoming! It's clean and always stocked with chips and cookies. My only wish is that they bring sprouts back. read more

WTH!! My order today was 100% wrong. The guy that took my order was completely rude. I always order from here but this experience just lost all my service. Never again will I go here!!! So so disappointed with the service and food!!!! read more

Jimmy John's - This is supposed to be a Turkey Tom Jimmied up. - Delis Near Me - Lone Tree, Colorado

Thank goodness for fresh tasting, reasonably priced subs. My first visit to the location nearest me made me realize that I can begin to enjoy quick, non-Subway (bland, thin) sandwiches again. Their french bread was hearty but not tough to eat/bite. The turkey was fresh and had flavor (I know, what a concept). I ordered the Beach Club which has turkey, provolone, avocado spread, sprouts, cucumbers, tomatoes and mayo. It was delicious and the toppings were plentiful and crunchy--when they should be! They didn't scrimp on the ingredients like other chain sub shops sometimes do. My only complaint was the layout of the store. It wasn't easy to form a line or wait for your order. Oh well, they're so fast it didn't really matter. read more

Update: Yay! My order was correct today and I'm told you guys were much friendlier...thanks for that! Hopefully my delicious sandwich did not include any of you saliva due to my previous review. Anyway, thanks again and we will order again soon! Dear franchise owner: you should be aware that your JJs location is sub-par. My place of employment orders from your establishment semi-regularly (perhaps this is our error) and we routinely find the service to be discourteous, slow, and orders delivered blatantly wrong. My standard order is not difficult: #5 with mustard not mayo and all the freebies. I have never once had this completed correctly (always minus any condiment and freebies). Anyway, I love JJs sandwiches, but I thought you might want to know the less than satisfying current state of your location. read more

Ordered #11 - the club. Made fast, tasted great except for the fact they forgot the BACON!! 2nd time they've left the bacon off. Please take an extra minute making the sub to make sure it's right. Yes, bacon is that important. Update after consuming another baconless club: My bad!! I read the menu and it says.. turkey, apple-smoked..." and that is where I stopped reading as when I see apple-smoked I know the next word is bacon. At Jimmy Johns it is ham, so I am wrong. Apologies, but can we have a club that is a club? Turkey, ham, bacon, cheese, lettuce, tomato & mayo. Thanks! I also changed the rating from 3 to 4 stars. read more

Ordered a sandwhich 5 minutes from the store they never updated the tracker to say it was delivered, dropped the food off at the wrong house and offered a cookie to make it better after an hour and a half of not having food I want my money back not a cookie read more

I don't know what happened but last couple of times I have eaten here I get sick. The bread has been hard as a rock - and I spend all the rest of my day on the crapper. I will not be visiting this location ever again. read more

I just went their and not only was the bread stale for the second time in a row, they did not have any sprouts for my Beach club!! I had to purchase my own sprouts from the local grocery store to make the sandwich taste good (how I like it). I usually wouldn't complain about mediocre items such as these but the way the situation was handled was unprofessional and... come on... stale bread and no sprouts! Your sandwiches stand out based on the bread and veggie extras - like sprouts! I mentioned my disappointment with 'no sprouts' and was given an answer that all JJ's have stopped using sprouts until further notice??? Hmmm. Oh, and I was told that there are plenty of veggies already on the Beach Club - uh NO. Sprouts carry that flavor that I was looking for. My wife wanted me to return the sandwich. Instead I vow to go elsewhere. Guess I'll give the Spicy Pickle and Which-Which another shot. read more

I usually love JJ's sandwiches, but the young men working at this location, though friendly, seemed not to know the basic sandwich recipes. My husband got a turkey bacon sandwich and not only was I asked if he wanted mayo. (A natural ingredient of the sandwich ) but when we got it home, it had no lettuce and tomato. They asked me several questions about what I wanted on them, and I said I just wanted the menu sandwich the way it always is. I would hate for the quality of these sandwiches to go down, because I am new to JJ's and really love them! read more

I have visited this JJ about 50 times and I don't think I will be returning. First I'll get the positives out of the way. The food taste is consistently good. I always order the Vito and it's always made in what seems like under a minute every time. The customer service here though is borderline awful. I can't say how many times I have been greeted by "sup", "what", silence, and on a couple occasions an eyebrow raise. There seems to be an attitude in the shop of "I hate my job" or something but it is apparent every time I have been there. I would suggest saying hi to your customers with a smile. Goes a long way. I just don't think $8.15 is worth that kind of service for a sandwich. For goodness sake Subway has that down. I heard there is a new firehouse down the street, maybe I'll check that one out. read more

My favorite cold sub sandwiches... this location is good... even when they mess up, they make things ok... that's comfort.

Look at this...you call this a sandwich??? If I wanted bread I would have gone to the grocery store. Very disappointed for it being a "sandwich" place. read more

Jimmy John's - Delis Near Me - Lone Tree, Colorado

Came here last week on a lunch break for my first time. If you've seen the commercials, you'd expect fast service. Fast service is what you get here... Just ordered a tuna sub with lettuce, nothing too crazy... Very reasonable price for a basic sandwich. While the sandwich wasn't earth shattering by any means, I was very impressed with the service in this quick service joint. There were lots of employees working and even if there weren't any customers to tend to, everyone seemed to be doing something productive be it cleaning tables, stocking shelves with chips or keeping the sandwich making area tidy. The nice young woman at the register was very friendly and vocal about her willingness to help! We couldn't stay and do work like we'd planned because it was absolutely frigid inside. Every guest who walked by us to fill up their fountain soda made a remark about how cold it was in the restaurant. read more

Like most Jimmy John's. Fast tasty sandwiches. Friendly people behind the counter. read more

Used to order from this Jimmy Johns almost every day and even worked there a while back. I don't know if this is purely COVID related, but the past two times I have ordered sandwiches they took an hour to get to my house. I know staff is low so I don't mind waiting and I tip big during the pandemic, but today I was left on hold indefinitely for almost ten minutes and I'm pretty sure they forgot I was on the line. Hope some of these things can improve because this used to be the fastest service around! read more

As a former Jimmy John's manager, this was the worst experience I have ever had. Two out of the three employees did not care to be there at all. Both looked up (one from the line & the manager from the oven which he was cleaning) and went right back to work without saying a word. The worker on the line was slow in comparison to Jimmy John's standards & the manager was to preoccupied with cleaning the oven to help. Granted, this was at 8 PM, but there was one order ahead of me with 2 sandwiches, then mine of 1 and the manager added a delivery order that happened to phone in and put that on the line. He proceeded right back to the oven, not even offering a hand. The best part is that when I got home, the bread was completely stale to the point I spit it back out (which I have never done). Worst experience ever. We order often to our dealership from this location and the delivery times are horrendous. Almost always 45+ minutes to arrive 1.5 miles away with 3 stop lights at most. I know I will end up going back to this location as it is close to work, but it will never be a first choice in my book. read more

The only reason to order Jimmy John's: convenience. A decent sandwich, but that 'Freaky Fast' delivery is the main appeal. So when it takes 45 minutes to get your meal, it's hard to be anything but disappointed. I've ordered from this location several times before, but doubt I will again. I could have walked to the store, eaten there and walked back in the amount of time it took my sandwich to be delivered. When I commented to the driver that the wait was much longer than usual, his blank stare was only accompanied by a "huh". Too slow. read more

They mess up your order of basic veggie sandwich and are rude when you complain... it happened twice in a week.... and they couldn't care less... read more

Worst customer service ever!! Everyone is rude and they ask for tips!! And rude about it. Food isn't so great either. Its terrible when their is no interest in making customer happy! The guy was like f me we don't need your business. read more

The staff here are always friendly, upbeat, and happy to help. It is nice to walk into a happy environment!

Rude cashier and you seriously charge $1.25 for a freaking pickle? I ordered a veggie sandwich. . . Can't get pickles? The cashier looked at me like I was stupid when I asked for a pickle. Never EVER coming back here. Instead of handing me my change as I put my hand out he puts it on the counter (literally like 2 pennies and a dime) and says there's your change. And when I was trying to count my change he repeated twice how much it was. I know how much it is! I have never felt so rush at a fast food restaurant. Note to the owner, hire friendlier people. I will take my business back to JerSey Mikes. Bye crappy service! Oooo and as I leave the parking lot I see a jimmy johns delivery driver pulling in picking his nose. White dude with glasses, wash your hands buddy. GROSS. What a disappointment, I never leave these kinds of reviews but this is as honest as it gets. read more

Based upon reading past reviews this place turned around. Friendliest staff (there were a lot), very clean, my order was delicious (and right). Fast as always. read more