The service is slow, no clue how to run a store, and the orders are wrong 50% of the time. I would not post this if it weren't true. read more

Little to none wait time. Greeted when entered. Great food and reasonable for the price.

Over all they are super fast, the staff was nice and friendly. They even sign me up Jimmy Johns reward program. The bread was nice and warm, super soft and they had the place very clean. The Vito was freshly sliced, and they have sprouts upon request. Will definitely give them another chance. read more

Jimmy John's - The Vito - Delis Near Me - New Lenox, Illinois

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Nick was very helpful and changed my son's order when he decided he wanted something different. No wait no fuss. Appreciated the thoughtful staff. read more

Me and my mom went to jimmy John's together my husband had work we did an online order we waited 15 minutes went to pick it up and they said 10 more minutes and they had a lot of costumers. so we were like ok yea we show up and they are like 30 minutes we are out of bread and then they we said ok we'll you let this guy order before us and he like 15 sandwiches and they did his order but it has been 20 minutes of waiting and. we asked can we have are sandwiches and then he stared to yell and " it not ready" and we were the only ones in there and he was so disrespectful to us .and all we wanted was sandwiches. Every time we go there it has bad service and this topped the cake we are never going back. I read more

Absolutely loved my turkey tom with bacon, Colin informed me though that its also on the menu! The Club Lulu, thanks Colin! The service was fantastic and I appreciated all the help:) read more

If I could give this a one star I would. The girl who checked my friends and I out gave us dirty looks and ultimately declined our card. Watch out girl bc I didn't even get a sandwich. Now I'm going after your career. So rude horrible atmosphere this place sucks go to Frankfort. Shut this place down. I hate this place read more

A friend had a terribly scary experience here. The police were called and they had her back, much to the dismay of the manager (who was the one being disrespectful), but it shouldn't take the police to come for you to do your job. DO NOT go here if you want respectful service. read more

Last 2 times I ordered on the app the got my order wrong, first order was missing an entire sandwich and 2nd time the sandwiches I got for my kids (who are picky) was supposed to be plain and of course had everything on it. So I decided to not use the app and actually go into the store and the still put everything on the sandwich. What is so hard about meat lettuce and cheese. Is that really so difficult to understand? Such a waste of time and money. Staff is obviously incompetent, will not be returning here ever again! read more

Just waited 33 minutes for my mobile order. The girl up front couldn't find my order so I waited another 20 minutes and simply asked if they found the ticket. The male "Manager" proceeded to yell at me (female) about how he had to come in on his day off and they'd get to it when they'd get to it. Proceeded to yell at me in front of other customers with all others staring in disbelief. He yelled at a female employee about how "she was being useless" (I'm pretty sure she was new and training). My young son was so nervous he just wanted to leave without his sandwich. This is not our first bad experience. I'm a level headed person and I am still shaking from this experience. We will not be back. read more

My kids love this place and I just pay for it. It's clean, fast, fairly priced and the staff is friendly. Their hours are great and day old bread is a steal if you're a fan. read more

We ate here this afternoon and were greeted by two very sweet, sharp young ladies. Got our order perfectly correct (veggie unwich with kickin ranch and jjblt). Jimmy Johns is our favorite "fast food" and we eat at many different ones in the area. These two employees made our experience today exceptional. We will return to this store because of them. read more

This place is the absolute worst when it comes to having orders ready on time for delivery or pick up. Two weeks ago I placed a large catering order ($200) for pick up at 10:30am in order to be ready for an 11am funeral. Order was not ready. Waited 20min for the owner to make all 30 sandwiches, pack up 20 cookies and 20 bags of chips as I waited and his staff of six watched. His excuse was, "I have nine other catering orders for 10:30am pick up." Sounds like a good problem to have. Maybe get your staff in earlier to accommodate the pick up times...nobody said you can't start making the sandwiches earlier than the pick up time. Get in there at 9am and start cranking out sandwiches for the 10:30am pick ups. Not rocket science. Same situation happened today for a delivery order. I ordered two sandwiches w/chips at 11am hoping to have it ready for my kid's remote learning lunchtime which begins at 11:30am. Freaky Fast, I think not. 11:42am rolls around and still no sandwiches delivered. I called to ask where the food was and I received the same lame excuse. "We are extremely busy. All 11am orders are out for delivery." Again, sounds like a great problem to have...being busy. As I was complaining to the owner, he literally put the phone down while I was speaking to him, ignoring my complaint. His answer again, "We are really busy," and then hung up on me. Maybe get more staff and drivers on hand for your lunch time rush and get the sandwiches to the destinations within a reasonable time frame. We waited 42min for a sandwich I could've picked up in 15min. This is an on going problem for this location. They have no idea how to prioritize their work flow and from the looks of it no idea how to train their staff. Shame on the owner for thinking he can do it all himself. In the long run this type of work ethic only hurts the customer and the Jimmy John's brand itself. Jersey Mike's from now on it is. Uber and DoorDash are quicker. Such a disappointment. read more

My sandwich looked very unappetizing when I got it and it took over an hour to get my food all I order was 2 sandwhiches and jimmy chips food looks so gross and fell apart when I held it. Do not recommend this ps: also forgot my jimmy chips read more

Jimmy John's - The bread should be intact - Delis Near Me - New Lenox, Illinois

Decided to order takeout for some lunch. Went with a bold choice which was a Spicy Italian #7. Man was I not disappointed. Not only was the sandwich great but I had to call and let the chef know she made it with love. It was dripping with juice just how I like it! This jimmy johns is great and I know they do all they can to make a great sub because life is all about a simple sub. read more

Today we ordered 8 sandwiches for our office meeting and 3 of the 8 were incorrect. One sandwich was the completely wrong sandwich, roast beef instead of turkey. The other was supposed to be an unwich for one of our employees with a gluten intolerance. And the other was missing the add-ons that we're specifically asked for. We called to correct the situation and the manager, Nick, was very rude on the phone and would not accept the fact that there were mistakes made. We ended up asking if we could just buy the new sandwich so that our staff could eat and continue on with our meeting. Nick continued to be very rude even after we offered to pay for their mistakes. Just very unprofessional. This location definitely lacks customer service. read more

Rude, extremely rude! Was calling an order in for my kids school. The first man on the phone hung up on me was extremely rude and rushing me on the phone for my online order and huffing and puffing. Upon being rushed I was trying to explain the order needed to be dropped off by 12. Upon hanging up the guy asked if I'd like to add an additional tip, I stated no he huffed and puffed I asked what's the issue and he made a statement that he'll see if he can have a 3rd party drop off the food because this was another no tip of the morning mind you it was only 45 minutes after opening (10:45am) and I stated I didn't know a tip wasn't added since the price was already at 18$. I said go ahead and add a 2$ tip the guy got extremely argumentative and stated he will not accept the tip and see what he could do to make sure the food makes it there by 12:30 and that he'll tip the driver himself and I said sir it's no problem I didn't know how the fees work, if adding an additional tip will get my kids food to school by lunchtime please add it. He argued service fees aren't a tip! I asked to speak to a manager and over heard him talking to a lady stating I was screaming and yelling at him which was false as I was also at work which was why I was calling in an order for my kid.This guy said he is the manager and that he could not give me his name and I'm wasting him time here's an email to express concerns. I asked him to repeat it so I could grab a paper and pen to write the contact information down and he told me he has too many customers and doesn't have time to deal with me and hung up again. I'll see if u can get it there by then and hung up. At this point I'm writing a review as this is absurd. The service was terribly rude. Will never use this place again. read more

Ordered new Thai Chicken wrap and had soo much juice/sauce on it that it leaked right through the wrappers (yes double wrapped) onto my shirt. Had to go home and change shirts. Hopefully stains come out. Recommend order something else. read more

I'm a absolutely disgusted one of the workers today blue shorts black and red mask with a blue bracelet on was in the middle of making my sandwich when I saw him lift his hat up and run his hands through his hair to push it back and continued making my sandwich with those same gloves on absolutely terrible I ended up throwing my sandwich out on the way out never coming here ever again read more

Ordered 3 regular sandwiches and 4 unwiches. All the people to busy talking with each other. The guy who ordered behind me got his way before i got mine. Need to work on customer service read more

I got the #4 (turkey) and the meat has a plastic look on it. I know it's not quality meat. But come on. read more

Jimmy John's - Look, I know jimmy johns isn't high quality meat. But this is disgusting. - Delis Near Me - New Lenox, Illinois

This is my local Jimmy Johns from my hometown. I quickly fell in love with this fast-food chain and continued to eat here regularly while I lived at home. This location is as nice as any other location and has a friendly and fun staff demeanor. I have had troubles in the past with fast delivery but I won't hold it against them. I am a huge fan of the Gourmet Veggie Club, JJ Gargantuan, the Hunter's Club, and the Ultimate Porker. They have something for anyone who is interested in getting a great fresh sandwich at Jimmy John's. read more

Love Jimmy John's! I usually get their tuna, which is yummy (their special sauce is mostly soy sauce BTW). This Jimmy John's is fast and attentive when you go in, but they're not the greatest for delivery. read more

Walked in heard people talking about and threatening to quit which isn't a big deal don't care but don't do that take a simple order and then fuck up a blt I mean the name says it all no add ins nothing... guess what came on the blt today ?! Cucumber ham and guacamole ! That's not a blt that's a bltca but obviously without the tomato lettuce and bacon because that's not in the name is it ?! Wouldn't go to this location better off making it yourself especially if you want a blt ! Won't be coming back ! read more

They messed up my phone order. I called about 1 minute after the driver left my house to let them know they gave me 2 wrong sandwiches. The call taker told me they typically don't make new sandwiches and made it feel like it was my error even though I called it in. I gave the driver a $5 tip yet they made me feel like I wanted a free sandwich. I told them forget about bringing me the correct order I will take my business elsewhere. Rude staff. read more

Terrible. I asked how to use the buy one get one 50% off that came in my email. I was told I had to order online. Very snippy. Did not offer to cancel my order so I could have just reordered on my phone app to get 50% off. Then I was handed my food and asked for my drink cups and the guy said they didn't charge me for drinks. He proceeds to tell the guy at the cashier to make she jealous repeats orders back to the customers and the cashier proceeds to argue with me. Very very unprofessional. read more

These dumb kids they have working put pickles on my roast beef. They need to teach there jimmy j recruits how to prepare a sandwich. Now I have to ask no pickle like it's Wendy's wwwooowwww read more

Used to live in Lockport and constantly heard "were out of bread" "were not delivering right now" or they just took over an hr to get to my house. That being said, this Jimmy Johns was at my house in less than 20 minutes and made perfectly. I didn't even think I really liked Jimmy Johns and only ordered it for something cheap and quick and I think I'll order more often. Turkey Tom with added avocado was great! Little skimpy on the meat though, so Potbelly is still my #1.... read more

After visiting Jimmy John's with their skimpy sandwiches, I think my 6 inch sub was 4 slices of thinly sliced meat & a ton of shredded iceberg lettuce, so thanks for the meat flavored iceberg lettuce sandwich. I'm glad to have it my way at Subway! They are both a bit expensive though read more

We order this to be delivered often and our order is always correct & delivered fast and drivers are always very polite. Sandwiches are always great also!! read more

I love Jimmy John's sandwiches! This location has been super slow to deliver at times. The employees are always very friendly though!

one miserable star!!! the manager JASON is incredibly incompetent. i called and asked for a couple sides of hot peppers. they said they couldn't do it. yet they sell sides of hot peppers FOR FREE. i call back, they refuse to answer. the manager really needs to get it together. i like the tea tho. read more

Love the Jimmy John's brand and product, but this Jimmy John's (the one that is IN our town) has said that the New Lenox Library is too far away for delivery. Really? Really? I'm freaking, but it's not because of the fast service...it's about the lack of service to the community. read more

This is my local JJs, and maybe I'm a little partial, but the sandwiches here are second to none. I always get the number 14 with EZ mayo, while adding dijon, sauce and oregano. This makes for a really tasty sandwich, one that keeps me coming back week after week. I enjoy the Jimmy Chips too as you get a good sized serving unlike what you get at Subway. For my money, JJs is the best sandwich out there. By the way, avoid the mayo and cheese and it cuts the fat content significantly. read more

Well I MUST SAY!!!!!! I AM SOOOO IMPRESSED AND THANKFUL TO THE STAFF AT THIS JIMMY JOHNS!!! My saga began in the morning when my daughter and i realized that she had nothing that "she wanted" from our refrigerator to take for lunch. Of course this was not realized the night before but instead the morning of. I do not work far from her school so I promised her that I would bring her something to school. Well I arrived at my office and began working to only receive a call from my daughter asking if I had delivered her lunch!!! Well of course I was horrified because she went on to say she was HUNGRY!!! My goodness, I now had an emotional hungry moody 8th grader. So I hung up to call a friend of mine who lived a block from the school but I did not receive an answer and then immediately I thought of Jimmy Johns actually being near her school. I picked up the phone and asked if they would deliver to Hickory Creek and they said yes it was in their area. I order locally from Jimmy Johns and know that they do not take order over the phone so I told her that i would go on line to place the order but I needed it deliver fast. She said it would be unnecessary because she would take my order and credit card over the phone!!!!! I ordered, they prepared it and delivered it for me to only receive a call from the hungry now happy 8th grader saying, 'THANK YOU"!!!! Thank you guys for everything!!!! read more

The food itself is as good as any other Jimmy Johns. This review is about the CONSISTENTLY bad delivery. Not fast at all and have had delivery issues now on multiple occasions. Just ordered 9-sandwiches for my office, w/ sides, for delivery. It has been almost an hour and it has not even left the store yet???? This has happened before multiple times from this location. Probably last time I will order delivery. read more

For the New Lenox, IL location, I wouldn't even rate it a 1. This is my second time I've been in there and they make a simple sandwich wrong. First time, I let it go. Today before leaving with my to go order, I asked if there was cheese on it, twice.. They said, "yes," and I left. Sure enough, I get back and realize there is no cheese, the bread is hard, and barley any meat was on it. So, I called. The Manager, Jason, said they would deliver a new one, "even though we weren't in delivery," like he was doing me a favor. I took him up on the offer, only because it's something simple that they can't quite figure out. After 35 minutes of waiting, I called and they told me my delivery was out.. Another 25 minutes later, I called back, and the manger, JASON, told me they delivered it to me and insisted I was lying. Then when he realized they delivered it to the wrong place, told me to "walk and get my sandwich from where they delivered it to." Terrible, Terrible, customer service. Overall, Jimmy Johns is great, but I will not be going to the New Lenox location. I'll stick to Morris and rate them a 5 star. read more