I recently visited this Jimmy John's location, and unfortunately, the experience was disappointing from start to finish. The customer service was noticeably indifferent, as though every interaction was an inconvenience for the staff. My order which should have been straightforward was somehow prepared incorrectly, and the sandwich I received lacked both freshness and flavor. The ingredients tasted as if they had been sitting out far too long, and the overall presentation suggested a lack of care and attention. What made the visit even more frustrating was the staff's unwillingness to correct the mistake. Instead of offering a simple remake, I was met with dismissive responses and an attitude that bordered on unprofessional. For a place that prides itself on speed and quality, this location delivered neither. Given this experience, I have little desire to return. There are far better options nearby where customers are treated with respect and served food that actually meets basic expectations. Jimmy John's, at least at this location, failed on both counts. read more

I placed an online order @ Jimmy John's during the week of Christmas 2021 for lunch at work. I ordered about six different sandwiches and they were all made correctly and ready when I got there. I went through the drive thru and had paid in advance so really easy and no muss no fuss! I wouldn't hesitate to do this again. read more

Jimmy John's - Veggie (add bacon) - Sandwiches Near Me - St. Louis, Missouri

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Customer service is so bad. The drive thru person is ALWAYS rude. I think it's because they're usually not the person that's taking my money at the window... And EVERY TIME I ask for extra mayo on my Vito they pour half the bottle on my sandwich. NOT COOL!!! read more

Went inside for "faster service". Waiting 26 minutes for our food. Order was incorrect. It was bread, not lettuce as requested. They were nice about putting it on lettuce but lost most of the insides and didn't use guacamole instead of mayo like I asked and paid for. This plus chips was $12 worth of food. I am livid. read more

Jimmy John's - a sandwich with lettuce, cucumbers, and ham - Sandwiches Near Me - St. Louis, Missouri

Ordered 2 sandwiches at 11:17 for delivery. Called at an hour they just said it keft 20 minutes ago only. I didnt use an number attached the order or mention the number or items yet the selazebag said "it left 20 minutes ago. Don't know who runs this one but they are a failure. read more

I really don't know what is wrong, but this Jimmy John's does not taste like the other Jimmy John's in the country!!! I always get the same thing -- Big John on Wheat, no mayo, with hot peppers. It's my absolute favorite thing (and I normally hate regular sandwiches). But for some reason, this just tasted off here and my coworker agreed! **Update: Just read Cherie O's review and she said the same thing! It just doesn't taste as good as other locations. read more

Fool me once, shame on you, fool me twice shame on me. I've ordered delivery from them twice and have learned my lesson. I live 5 mins away from this location, but I order delivery because I am usually studying and not ready to take a break but am ready to eat. First time an hour went by and I saw that the order was received at 4:45pm. It was not out for delivery almost an hour later. So I called an they said it already went out but the tracker wasn't updated yet. Second time same thing! If you want convince order a pizza or something, will def come quicker. read more

I go here all the time and they have great customer service. If you go during peak lunch time the line can sometimes be a bit long but for the most part couldn't recommend more. read more

Seriously the nicest and kindest staff. Super quick service and the drive thru is always speedy, too!

Ran out of bread at 10PM. I feel this is self explanatory. No need to further explain.

I love Jimmy John's. Great for swinging by through the area, especially after a stop at the Soulard Farmer's Market or if you don't want to wait for food at one of the area's restaurants. It always hits the spot. It also is open until 4 AM, so it's perfect for those late night munchies after partying and drinking too much alcohol. They are really fast at this location, but I find that their ingredients aren't as good as some of their other locations. read more

Ordered food tonight and it never showed up! Tried calling the store multiple times and they never answered. y'all suck

Got the WRONG sandwich AGAIN from these guys. This is like the third time in about 6 trips. Got home and called them and they told me I would have to come back in. I'm not the one who screwed up so why do I have to be inconvenienced by your mistake? read more

Fast. Ultra fast. Like in the commercials fast. I always go through here when I'm in a hurry on my lunch break, or when I'm just starving and don't feel like waiting at all. To say I'm impatient would be kind, to say I'm an impatient road-raging lunatic might be a bit more accurate - and that's why I just love this place. Today the drive through was a bit backed up, 4-5 cars. So, one of the guys working the drive through was literally sprinting back and forth, taking orders by hand in order to speed up the process. The sandwiches are decent, definitely nothing artisan, and not the cheapest around either (Subway across the street has better deals in fact) but the SPEED, you just can't beat the speed. If you're in a hurry, don't like to wait, don't like to watch your "sandwich artist" take 15 minutes to unnecessarily overlap your isosceles cheese slices (HELLO, THEY FIT TOGETHER!) while you starve to death, then this is the place for you. read more

I keep my reviews for chain places short. The food was good. I like getting the turkey club on lettuce. The drive thru here is very fast and I thought the food was on par with other jimmy John's locations. The staff seemed very nice. read more

Dear Jimmy John's... I know your are freaky fast, but would it kill you to spend an extra half-second to put some napkins in the sack at the drive-up window? I normally wouldn't complain if it was an occasional occurrence, but I'm talking about 9 out of 10 visits. Oh yeah...more bacon on your JJ BLT... Management must just be overall stingy at the Soulard location. read more

So they estimated our order would take an hour. After they missed the hour window, the delivery driver knocked on the door and said: " well I just realized on top of us being really late, we missed all your chips". What a joke. And then we sit down to just enjoy our sandwiches and they give us a tuna sandwich which nobody ordered. There were 3 simple sandwiches in our group. I digress, but what a joke joke joke. Please change all marketing material to "freaky fuckups". read more

Freaky fast?! Think again! This jimmy johns has become just a terrible place to order food from. For the last couple months, it has taken 50-70 minutes to get my food and I only live 1 mile from there. I used to like to get their food for convenience but at this point it isn't worth it. I would not waste my time if you're looking for a fast convenient dinner. I will no longer be eating there. read more

I would give 0 stars if I could, the WORST location in St. Louis I have ever been to. They claim they are open until 2 am but this is the second time I have ordered online around 1130 pm and they confirm the order but NEVER deliver. I called multiple times with no answer and just never delivered the sandwich. read more

Two days in a row, service in done in 3 minutes, freaking fast, excellent service at window, food 5 stars, too bad your not open at 6am.

Always always always great food and fast ! Never had a bad sandwich here ! For the most part the staff are always friendly, they have yet to mess up a order and I eat here a lot. Multiple times a week. read more

Been here 20+ times. Seems simple, but they never are happy to have business. It always seems like you are inconveniencing them in some way. Then they rush you through the drive thru and get your order wrong. read more

DO NOT order unless you want the opposite of "freaky fast" today it take 1 hour and 20 mins and on top of it have missing sand which! Unfortunately this location is the closest to us. We order for delivery about 1 time per week. Friendly people but damn they are slow... week day nights take them 45-60++mins, they are a 5 min drive away from us. How can it consistently be so slammed there every weekday night that it takes them an hour to bring it? It's always some excuse. read more

My only wish is that they would deliver to my address :( freaky-fast as advertised and I've never gotten a wrong order, though you will have to put in a special request for napkins. read more

The slowest Jimmy Johns I've ever seen. Always takesover an hour for delivery. Don't waste your time or money

Booooo. They refused to deliver to our hotel, which is 1.4mi away, even though the other, further away Jimmy John's, closes 2 hours earlier. They put me on hold for 10 mins before I gave up and called right back (they'd clearly forgotten about me) and then said we're "outside their delivery area." How?! Terrible business model. read more

This JJ's has a drive through... and they live up to their freaky fast slogan. You order and by the time you get to the window your sammy is ready. A good stop before a cards game, or in my case today, on the way to the airport. read more

Yeah, yeah, so you're saying, "It's just a sub shop" but, let me tell you, when it is 8 p.m. and your are just getting home from a 12 hour day at work or it's 1 am and the last thing you want to eat is pizza, this place delivers! Yes, I do mean literally and figuratively. Their delivery is lightning fast, the staff are friendly and cheerful and the food is yummy. read more

Horrible. Ordered online twice and delivered and the service was fast, but the sandwiches were terrible. They do not deliver napkins to cut on cost?. Spoke with the manager Carrie and was told I was vulger. I will get to thee bottom of this. read more

worst customer service ever. I was in the drive through and asked the woman working for a bag for my food before she handed it to me. She rolled her eyes and raped a bag around my food and tried to hand it to me that way. If i had already not gave here my cash and was waiting for my change i would have drove off and went some where different for lunch. They were slow only one other vehicle in the drive through with me and they had just pulled around as i was pulling off. so they cant say they were busy or slammed cause they were not at this time. Just remember bring your own bag or dont ask for one at all. read more

Just like all the rest of the reviews, I've had 2 wrong orders from this place and both took an hour or more. The first I chalked up to maybe a bad day, the second time it took 95 minutes and was missing food. I'm done with this place. 0 stars, negative if possible. read more

This Jimmy John's is definitely trying to meet their slogan of Freaky Fast. I work right down the street and have been here countless times. I remember the first time I went in, I ordered the Club Lulu with no mayo and the girl behind the register asked if I wanted any chips, I looked down at the options, and when I looked up the guy next to her was handing me my sandwich. I remember thinking to myself, that it better not have any mayo on it, and it didn't. The sandwiches are great, and I definitely recommend the ones on the right half of the menu, listed as the Giant Club Sandwiches. They have twice the meat of the Sub Sandwiches listed on the left half of the board for only $1 more. I went in with a coworker and mentioned this and he said he never noticed that because they were always rushing him for his order in their attempt to be freaky fast... so I guess that's the downside of the speedy service. I would, however, recommend skipping the chips, cookies, drinks, etc. This place definitely overcharges for their sides. They charge $1.50 for a bag of chips that you can get at a gas station or vending machine for half that or less. This location also likes to up-size the drink. If you don't specify a small drink, expect to get the large one. I actually sat there and watched one girl training another to do this. The new girl seemed a bit uncomfortable about this, but the other girl kept encouraging her to do so with a great big smile. read more

Terrible. Took an hour and fifteen minutes to get our food. We could've walked there and back in that time. Also they forgot all of our chips and drinks. Not much else to say, go somewhere else. read more

I'm not a fan. I've been to this location twice. The first time it was ok but this second time, the sandwich tasted off. Both times I got my sandwiches to go, oh wait, I made my sandwiches to go - both times I had to bag my own stuff. The last time I would have asked for my $$ back had I eaten the sandwich there instead of getting it to go. Kinda of expensive too. $14 for 2 sandwiches and 1 soda? That's Bread Company pricing without the Bread Company quality. Guess where I'll go next time? read more

This location is so slow. Took 45 minutes to get our food and we only live a mile from the store.

0 stars is more accurate. I live 0.5 miles away and it took over an hour for a sandwich to arrive. When it does, I give the driver a $20 for $12 sandwich and she doesn't have change. I didn't want to give an $8 tip, and she said she couldn't give me the sandwich. What trash. read more

Never freaky fast or even fast for that matter. Lie on the online tracker stating it has been delivered so their times to corporate aren't off. Used to love Jimmy Johns and ordered from this location a few times but it was always the same. read more

Very-very fast . Good people . Went on line and ordered. They came very fast.Goodfood. Need to have salads and soup.

i order boxed lunches from this JJ's several times a month at my job. They're always correct, always on time, always give me a courtesy call when they're close, always 5 star customer service. It's a safe catering option- I order from them, i know it's going to be on time and right. Love this Jimmy John's. thanks guys! read more

They got my order wrong the first time when I ordered delivery. I had a different sandwich and the incorrect bag of chips listed on the receipt attached to the bag. I called them and told them what they had delivered wrong and corrected the order. They told me to have the "wrong" sandwich ready to exchange with the delivery driver to get my correct order (why would you ever give a sandwich given to one person that was the wrong order to another person?-personal hygiene?!?) And on top of that, neither of the two sandwiches I ordered were labeled... So I had no idea which was the "right" sandwich. After I called them back to tell them the order was wrong-- it took 25 minutes to get the correct order delivered. read more