I called these guys because my neighbor recommended them. I am a mechanical engineer so know more…read morethan the average bear about electricity, circuits, motors, pumps, etc. I told Jimmy what I had already tried (verifying electricity at well head control bos, capacitors start and clhecked out ok, etc.) He suggested trying one other thing which I did not know about and I'll try that tomorrow. But, to the point. He was helpful, friendly, knowledgeable and more than willing to help me solve the problem without trying to sell me anything. If this suggestion does not work, he gave me a price for him to come fix/replace with new/better controls. He will be my first call. I highly recommend Tom and Jimmy Arnold Drilling!!

Great service!! Highly recommend! I called with an emergency and Tom had his men at my house in…read moreliterally 15 minutes and emergency fixed!

I notice that the good reviews are several years old. My experience is that Jackson rarely returns…read morephone calls, over a 2 year period. First, a plumbing problem at the wellhead. It got fixed, after weeks of me calling and leaving messages. The work was very well done, but apparently they lose voice messages regularly. This year, my pump quit. Luckily, I have Aqua for the house, because weeks of calling finally got them to come out and check it. Then it took weeks to get an estimate for a new pump. I approved it, but then silence. More weeks of calling, then my last message saying never mind. I hope everything is alright with them, but I had to move on.

I purchased an iron breaker and filter for $2,200; as well as a sand filter for $1,300 from Jackson…read moreWater Well Drilling. Subsequently I must now replace my washer; dishwasher; four toilets; shower heads; kitchen and bathroom faucets and drainage parts. The equipment is still under warranty. Employees and the owner came out and informed me that the equipment was working correctly although there was clearly a problem with the water quality. (See attached pictures.. I also have videos of sane coming out of the faucets. )Prior to replacement I emailed Jackson Well asking if they would at least buy back the equipment so I can use the money toward the purchase of new equipment. They did not respond.  I had a more reputable company to replace all of the equipment. They found that the filter had been incorrectly installed. The filter media was flowing in the wrong direction causing the media to harden at the top.The sand filter simply didn't work. I asked the other company to leave it behind. I have filed a complaint with the BBB and will also file with the Attorney General.

Excellent service, outstanding quality, there Value cannot be beat. Definitely recommend Glass…read moreWell Services..

Glass Well installed our water well at our new home in Spicewood, and we couldn't be happier with…read morethe experience. Mason and his entire team were fantastic to work with--extremely knowledgeable, patient in answering all our questions, and dedicated to making the entire process as smooth as possible. Their pricing was also very fair. We highly recommend Glass Well for well installations and plan to use them for servicing in the future.

absolutely a fabulous experience! Sam and Casey are professional and knowledgableread more

Covid delayed them by a year; understandable perhaps, but since it was outdoors, I don't see what…read morethat difference that would make since it is outside. Apparently Sam Brown, the father was ill, which I am sorry for. But it took an extra year. Then I started calliing to get the pressure tank delivered - about $1800. i wanted to see how it would be placed so I could protect it once it was down. I emailed Sam and his son, I texted, I called many, many times with no answer. Sam finally answered one day and said he was better but there was a medical crisis (maybe his son; I don't recall). He said he would go look. This was about a month ago or a bit longer. He told me he would call me within 2 days, but he didn't. I finally reached him and he said that someone had stolen it. As he was not even working during that time and now there is another medical crisis, I don't believe him. My gate is always locked and the goes back about 1200 feet before you get to where the well is. I had plenty of other things people could steal if they wanted to...and nothing else was taken. There were cows, and since I hadn't built the well house, the pipes were broken off the well, which I am happy to replace, and am replacing. He said the pad was there. Well when I checked, there was a cheap piece of plastic with no indentation on it, no indentation on the ground. It was NEVER there. We got out there regularly and no one came in there and took a pressure tank! It is absurd. I was never notified that they would deliver it (I specfically askee to be notified so I would be there when it was delivered). No one had answered my phone calls or emails. I finally told him, after he said would call and didn't that I would talk to an attorney, so now I have no recourse, as he is threatening to block me because I call and text and email, but he doesn't keep his word! THE LOCAL WHO REFERRED HIM APOLOGIZED! He said he doens't know why he did it and he should have referred Jackson's. If you want delay, no communication, etc, go ahead and use them, but I heartily discourage you. I will be happy to take this down if I get my pressure tank, or proof that it was delivered....like a photo of it on my properlty easily taking by a phone.

Excellent customer service. The men who came out immediately identified the problem and made the…read morerepairs.

Stevens drilled out well approximately 4 years ago. We've had just one single problem and that was…read morejust an adjustment needed due to someone messing with it while we weren't home. They didn't charge us to come and set it back to its proper pressure setting. Highly recommend them!

I've been a customer of A&W for two years and that relationship has come to a bitter end. My water…read morewell stopped working Sunday morning; I had no running water in my home. I reached out to them via email and they coldly replied that it would be 10-14 days before they could help me. Zero concern or sympathy was shown. I reiterated that I was without water. It didn't phase them. I would somewhat understand if I was a new customer, but for someone who has given them thousands of dollars of business in recent years, you'd think they'd at least show some concern and at least offer to have someone come out to see if it was a simple fix. Nope. 10-14 days. I found another service company that came out within 24 hours. It in fact was a simple fix--a loose connection in a junction box. They had my well back up and running in 30 minutes. Needless to say, I won't be using A&W ever again.

My well stopped pumping water early in the morning and I gave a call before 7 and was surprised to…read morehave someone answer and schedule an appointment. The crew was out before 9 and quickly diagnosed the main problem but also uncovered two other larger problems that needed urgent repair. They explained everything well and did a high quality job getting us back up and running. A very reasonable cost for the level of effort and speediness of the response! Would use again (but hope I don't have to for a while!)

Prompt and fair. Last time I called they told me to try a remedy before they came out, and that…read moresolved the problem!Not all services would do that!

Waited months for service and moved on to someone else. Lack of communication at numerous broken…read morepromises. Horrid company to work with