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    Jim's Appliances

    1.0 (1 review)

    Services - Jim's Appliances

    Appliance repair

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    7 years ago

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    Reliable Parts

    Reliable Parts

    2.8
    (8 reviews)

    Not a really good sub category for this place. They don't do repairs, or sell appliances, at least…read morenot any major ones. They sell parts. This is an appliance parts depot. I was looking for parts for a 15 year old whirlpool dishwasher. Trying to find them locally, instead of having to get them mail order from somewhere. After calling a local repair place, they referred me to here. I had seen this place online as a mail order source, but didn't realize they had a depot here that was open to the public. I called them, asked about the parts I needed, they had the qty. I needed and at about $4+ for each one, they were a good deal. They put a hold on them, and a couple days later when I finally had a chance to get them, they still had them waiting for me. Anyway, got waited on pretty fast. I paid cash, but I didn't notice if they take cards or not, better call ahead. If you're looking for parts for an appliance, this would be a good place to start. Another nice thing, they're open half hours on Saturday.

    They need to adjust their signage to say Not Reliable Parts! So last week we ordered a part for my…read moreclothes dryer. My husband is a mechanical engineer. He gives them the part number. He goes to pick it up, pays for the part which is a temperature thermistor. They hand him the bag and he's walking towards the door and stops, looks at the part, it's the wrong part. Now, at this point, is this a one star review, no it's not but here's how the tables turn. So the hubs walks back to the counter and says, this is the wrong part. The clerk, let's call her Karen, at the counter says, no it's not. My husband says, I need the other thermistor. Karen sats, that dryer only has one thermistor and that's it. My husband says, no there's two and I need the other one. Karen says, pull up the schematic and prove it. So my college educated, knows what he's doing, engineer pulls the schematic and shows Karen the part he needs, shows her the part number on the schematic and shows her the part number on the part that she gave him. Does Karen apologize and refund him and order the correct part? NO, she does not. Karen doubles down and calls Karen #2 over and they commence to argue with him. It ended with him getting a refund and now we're driving to Mesquite which is over an hour away with traffic Lesson to business owner: ALL employees in a parts store should know how to read a schematic and have basic reading skills of at least a 6th grader and have some type of customer service skills. Your Karen employees just pissed off a contractor and his wife who will spread the word not to deal with your location.

    Synergy Appliance

    Synergy Appliance

    3.6
    (13 reviews)
    $$$$

    Kudos Jay and Jamese! A selection of used appliances and very reasonable warranty work, right here…read morein NRH. If your machine conks out, give these folks a try.

    BUYER BEWARE!! I…read morebought a Samsung refrigerator from "Jay", the owner of the company. He told me he was certified in the Samsung refrigerators he was selling. I paid for my Samsung refrigerator, bought the extra 2 year warranty with it, and it was subsequently delivered that same week. The day after it was delivered and set up.....the first thing I noticed was that the water was definitely not being filtered and the ice was stinky. I called Jay to report the issue, and get some assistance, and his attitude had completely changed. He had my money....so clearly friendly customer service was no longer a priority. I told him that the water tasted and smelled awful and the Home Depot brand filter that he sold with the fridge was not locking into place, I told him that when I pull the filter out, it's bone dry....no water was passing through it. I told him I thought the wrong filter may have been installed, and that I went to Home Depot to get an official Samsung brand filter.....but was running into the same issue of it not locking into place. He told me "that's just how Samsung filters fit, and that's just how Samsung water tastes", and then he said "he can't be responsible for people's different tastes, most people like it", then he told me that "it's normal for filters to be dry" and that "Fort Worth is notorious for hard water, and he can't be responsible for that either", and THEN he told me in an authoritarian tone: "I'll send my tech out there, and when we find nothing wrong with your fridge, or find that YOU broke it, I'm going to charge you a $60 service fee." He had already made up his mind and dismissed me before ever having investigated the issue I was reporting. Jay left me with absolutely no confidence that he was taking me, this issue, or this transaction seriously in the slightest. So after carefully reading the terms of my warranty that was included with my receipt....I decided to seek a second opinion. I called a well known, highly rated and accredited/insured appliance repair shop in my area to get an estimate (Appliance Champion). Appliance Champion identified the issue IMMEDIATELY bc they pay a monthly fee to have access to Samsung's internal Knowledge Base....and this issue is WELL documented WITHIN SAMSUNG. Basically, these Samsung refrigerators can ONLY take Samsung filters....and when people try to install aftermarket/3rd party filters, it breaks the filter dock, making filter connection impossible without replacing the filter dock. The Appliance Champion Technician gave me a copy of all the official Samsung documentation so I could take it back to Jay. Well, I didn't feel comfortable talking to Jay at this point bc he had made our last interaction so awkward and uncomfortable, so my husband spoke with him to try to reason with him. Jay informed my husband that our warranty was now null and void since we sought a second opinion. And he would NOT be giving us a refund on the warranty that we paid for and only had for a week at this point. There was NOTHING in the Warranty contract that indicated anything like this in the terms. Jay told my husband "how do I know the other technician didn't break the fridge?" How do we know?? BC YOU SOLD THE FRIDGE WITH A HOME DEPOT FILTER IN IT JAY. YOU ACKNOWLEDGE YOU PUT THE HOME DEPOT FILTER IN THE FRIDGE.....AND SAMSUNG OFFICIALLY DOCUMENTS IN THEIR KNOWLEDGE BASE THAT THIS BREAKS THEIR PRODUCT. Then I found out that Samsung only certifies ONE technician in the area to work on their merchandise.....and Synergy Appliance is NOT IT. So not only does Jay and Synergy appliance have no idea about the inner workings of Samsung refrigerators.....Jay is also a LIAR and a SCAM artist. Learn from my mistake and don't get ripped off by Jay's smooth used car salesmenship. I have copies of the Samsung internal Knowledge Base documentation and repair service ticket to PROVE I'm telling the truth, if anyone would like to see for themselves. Appliance Champion got my fridge repaired and working flawlessly, with great tasting water and orderless ice. And although I'm out the $$ for the warranty, and out the $$ for having to repair a fridge that was sold to me BROKEN....... NOW I'm finally happy....no thanks to Jay.

    Jim's Appliances - homeappliancerepair - Updated June 2026

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