The good: Shoe repair is excellent. The price is fair. The bad: Date of completion is not accurate. They are disorganized with finding the shoes. This place is not great and is not bad. 3 stars. read more

Great workmanship - Jim's was able to restore the outsole of 2 pairs of my designer shoes. I received my shoes in less than 2 weeks. Both pairs of shoes look new again! read more

Great job fixing my shoe. The Velcro fastener was useless. He replaced it. The woman at the counter was super friendly too! The price was fair! read more

Great excellent service! Thank you! I need my expensive suede boots rejuvenated and they did beautiful job! Like new! read more

I took in my shoes to get the heels redone as they had fallen off. A young guy helped me and let me know. They would be ready two weeks later. It was $18. I think Jim helped me when I returned. Can't say much, wore the shoes in a hotel for about a week and a little bit outside as I walked around the block once a day. They have held up so far. Maybe my only criticism so far is that it did seem to take pretty long for what I thought would be a pretty easy job. But I wasn't in a rush. read more

My dogs chewed my newish Red Wings and I wasn't willing to give them up. Jim's Shoe Repair told me it required two attempts to fix them properly, but they left a message saying the boots would take one more week. And they charged me half of what the other quotes I received. Amazing work! read more

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It took a little longer than they had originally quoted for the shoes to be ready, but they did a fantastic job fixing the peeling sole of my husband's favorite dress shoes. He's happy, I'm happy. Would recommend. read more

OMG, Jim's shoe repair restored my purse like brand new! This is not the 1st time. Once they repaired my shoes I have for a long time and I was so happy because the quality looked the same as it was. Never disappoints. Thank you Jim's shoe repair for the awesome restoration! read more

Jim's Shoe Repair - Jim's Shoe repair restored my purse, so happy! - Shoe Repair Near Me - Lake Forest, California

Good job on my samsonite luggage. Airline had made a hole in my luggage. They were able to plug it. read more

I got a pair of sling-backs altered to fit me tighter. I asked for them to sew the strap shorter by 1 cm. It took a week and cost me about $20. I honestly think it was worth it because I wear these shoes so often now because they fit me. The lady I talked to was kind and helpful. When it came to picking up my shoes there was slight confusion on where my shoes were but they found them after a few minutes. I recommend bringing your shoes in a box so it's easier for them to find! I would come here again! read more

8 days and 19 bucks later, two patches were terribly glued and sewn into hats. One of which has hard yellow glue splotches on either side of patch and of course the response was: "not my glue". Sure. "Not your glue". Ok. Take zero responsibility and blame the person who dropped the hat off to be glued and sewn for patch work. So, No mention of trying to resolve the issue? Total joker. And the second patch is sewn in crookedly. I will undoubtedly not return to this place. Approximately 20 bucks for 2 patch jobs that I could have done with glue and a blind fold. Place totally sucks. read more

Jim's Shoe Repair - Harden yellow glue on both sides of patch which was not there when I dropped off for work to be done. No attempt to make it right. - Shoe Repair Near Me - Lake Forest, California

Jim's Shoe Repair was able to save my Merrill clogs in a short length of time and for a reasonable price. This review is long overdue. Thank you! read more

Dropped off 2 pairs of shoes for cleaning and polishing/waxing. Picked up after a week as promised. They looked great and it was a job well done. The price was reasonable for the work done. Will definitely go back. read more

Most people visiting local shoe repair shops are looking for personalized service. Customers usually find these businesses through word-of-mouth and the reputation of quality repairs. This month's Community Spotlight shines a light on this rare find in our neighborhood, Jim's Shoe Repair, located at 24602 Raymond Way, Bell Tower Plaza, Lake Forest. This business was recommended by our own Mary Rickey. Mary recently used their services and was so impressed with the results, she asked me to highlight the business in our community spotlight. Founded in the early 1980s, Jim's Shoe Repair has been under the expert stewardship of Hugo Palano since 2005. Despite the decline of many repair shops in the area, Hugo has kept Jim's thriving by providing exceptional craftsmanship and unmatched reliability. In fact, Hugo shared that in the past decade, nearly 10 local repair shops have closed their doors, making Jim's a true staple in our community. So, what makes Jim's Shoe Repair stand out? Here are just a few of the top-notch services they offer: Shoe Repair Services * Women's & Men's Shoe Repair: From resoling and re-heeling to stretching, dye work, and more, they'll have your shoes looking as good as new. * Orthopedic Work: Whether you need lifts, wedges, sole build-ups, or custom insoles, Jim's offers specialty services to ensure your comfort and support. Leather Repair * Bring in your leather goods--purses, jackets, vests, belts, and more Retail Products * They also offer a wide variety of shoe and boot care products, including polish, oils, waterproofing treatments, insoles, laces, and more to keep your footwear in top condition. read more

Had a luggage strap added to my well-used Osprey backpack. No nonsense efficiency, and nice clean work.

I brought 2 shoes here already and they did a good job. Maybe I will go back here again for other work like bags and stuff.

I came to the store with my tactical vest. I need to attach a buckle to it, but not sure how. Jim explained to me what he was going to do. A week later I pick it up. I couldn't believe what I saw, it was amazing! Thanks Jim! read more

Brought 4 pairs of shoes in and they did heel repair and a great shine. Will definitely come back

This shop has been around for many years. Always great work on shoes, purses, belts. Good customer service too!

Jim's (Hugo) shoe repair is the best in Orange county. He takes jobs other places won't. My wife has a drop-foot and drags her left foot and wears down the bottom front of the sole. He did a replacement on that part of the sole at a reasonable price, and it looks like new !! I highly recommend Jim's shoe repair. read more

Had a new belt buckle put on my favorite leather belt. Excellent workmanship. Fair, fair price!

I brought in a pair of high end sandals that lost a rivet thing so the strap wasn't connected to the rest of the leather. They spent about two minutes fixing it and charged me six dollars. Great deal and better than replacing them at $360! Cash only under $15 read more

Went there today. The proper fix on my purse would've been more than I paid for it (I bought it used). He came up with an easier solution that would allow me to keep using the bag without damaging it further. I definitely recommend. Thank you. read more

I went to Jim's to get a couple of additional holes punched in a belt so improve the fit. They were friendly and helpful! We discussed exactly what I was looking for, and they took care of it right away for an extremely reasonable price. The job was well done and my belt fits great now. I would come back to Jim's for leather repair needs anytime! read more

Good heels, quick service, reasonable prices and convenient hours. Nice people. Just be careful in that crazy parking lot. People can't drive OR park lol. read more

They have done two jobs for me in recent months and did a great job on both. There aren't many shoe repair shops in the area, so I'm glad I found them. read more

I had some nice leather hiking boots. The soles were worn. The man looked at them said resole would be costly and recommended texture the thick soles to give them grip. He did this in 2 days and the boot bottoms looked new. He cut new grooves in them. Very honest and very economical. He previously fixed my husband's golf shoes. Definitely recommend. read more

Good shoe repair place. Very cheap and did an amazing job getting my boots stitched up. They also have a lot of shoe products, got some very good quality shoe laces for very cheap as well. Highly recommend. They speak Spanish! read more

I went in for my ballroom dance shoe straps to be replaced and he came up with a solution that turned out great. I just picked up the shoes and tested them. Great customer service! He is very kind and honest with his work. Thank you so much! read more

Dropped off some boots for repairs. Great job Hugo. Did a fantastic job at a good price. I'm am very satisfied with everything. I can definitely recommend this shop. read more

Quick turnaround quality work I'll go back whenever I need my shoes repaired Small shop but they get the work out

I came here because it was on my way home and I did not have time to get to my regale show repair in Irvine. I met with Hugo and he was very sweet and professional. I asked for next day service and he said that the glue would need to dry for 24 hours on the vibram sole so he did not recommend that and could not guarantee his work. I really appreciated his honesty and it was worth the extra day. Very reasonably priced, the cheapest I have found in OC for quality work. 11/10 recommend. read more

Expert work - reasonable prices. They have done a great job with my favorite cowgirl boots - they look refreshed and happy after getting new half-soles & heels . Thank you! read more

Loved my experience here! I came in with a pair of clogs that needed an additional hole added to the straps. I was greeted by the daughter of the owner and she was friendly and very helpful. I didn't call ahead to reserve a time or anything, but they were able to help me right away and I was in and out in less than five minutes! It only costed me $2 to get the holes nicely added onto the leather straps and I am a happy camper. I definitely recommend coming here for your shoe needs! read more

I brought my dress shoes here that were two years old and were a mess. Thinking that couldn't do much with them. They made them look almost new. I was overly surprised how good they made them look. Thank you. read more

I've been here for over 10 years, repairing shoes, boots, purses, and suitcases. And during all this time, the work has been excellent. The service is magnificent. He has repaired my branded suitcases and they turned out very well. I recommend him since it is an excellent job and the prices are magnificent. read more

Repaired my bicycle luggage while I waited! This Cordura bag is a tool bag that straps to my bicycle frame with velcro. It got caught in the chain and the strap got torn off. I couldn't sew it by hand so I brought it to Jim. In addition to shoes he repairs luggage. He sewed it back on in a few minutes, good as new and under $10! Overall I am very happy and will bring other items here next time I have an "oops" read more

Jim's Shoe Repair - Repaired my bike bag! - Shoe Repair Near Me - Lake Forest, California

He replaced my wife's horse riding boot heals. Very reasonable with quality workmanship.

I have two old Swiss military surplus gear/ammo bags that I wanted to use as panniers on my bike, but had no way to attach them to the rear rack. I took them in to Jim's with an idea for sewing a pair of leather loops with buckles onto each one. I'm totally amazed at the quality job they did and how they match the original style of the bags. Superb work! Highly recommend! read more

Jim's Shoe Repair - Shoe Repair Near Me - Lake Forest, California

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Your results depend on who's at the front! Older gentleman is polite, accommodating and fair. The younger Hispanic guy is a total jerk, suggests unnecessarily and tries to rip you off! read more