I am absolutely delighted with the result of my wedding dress. You couldn't ask for a better place or better service; a wonderful, super professional young woman altered my wedding dress at the last minute. I recommend her 100%. Claudia, thank you so much for your hard work--you are a true professional. read more

The workmanship and pricing can't be beat in my opinion Been going there for years and have turned on a lot of friends to their shop. Turn around time is quick and everything comes back clean and on hangers, ready to wear read more

I've been going to Original Hems Studio since my high school days (to get original hem on my 7, True Religion & Hudson jeans..IYKYK lol) and they use to be affordable (~ $5-7 per jean or even cheaper for basic hem) for the quality of work that they did, but boy have times changed..and not in a good way, in this economy to keep customer loyalty & retention. Original Hems Studio is located in Laguna Hills, off of Lake Forest Drive, corner facing the Shell gas station. Their services include hemming, tailoring/alterations & dry cleaning. The inside of the store is modern & clean with a black, red, silver color palette. Way nicer than most tailoring places. The wait for service can be a minute (so be patient), since they seem short-staffed the drop-off & pick-up times I've gone. When my daughter needed a dress tailored (made tighter at the chest area, since she's quite petite) for her friend's upcoming quinceañera, I immediately thought of Original Hem. Based on my prior good experiences with them ~ with my jeans & dresses, I thought they would be a perfect option for the job. To say I was SHOCKED at how much they quoted me for the alteration, was an understatement. Mind you..the dress cost about $30 and the alteration to just bring in the sides a tad at the chest area cost $45..LIKE HOW DOES IT COST MORE THAN THE DRESS?!?! I get the dress had some ruching and lace..but does it justify costing THAT much? Sigh..in the end, I just gave in and agreed to pay the charge because we were already pot committed (sized and everything) and the birthday party is weeks away. I really don't have time to find another alteration place. When we picked up the dress 3 days later, the workmanship was ok, not wow for what I paid. The measurements the girl did was correct & perfectly fit my daughter, so I guess if she's happy then I'm happy. BUT, I likely won't be back since prices have gone up significantly! When I asked (out of curiosity) for a quote for original hemmed jeans now-a-days, they charge $16!!! A huge contrast to my $5 days. ASK FOR PRICES, before you decide to do any services, as they conveniently don't have them posted anywhere ~ in-store or online..since the sales gal says it varies per item (based on material & level of difficulty of the alteration). I'm super bummed to have lost an alteration go-to place, but I'm sure there are other good & reasonably priced ones out there. read more

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The ladies run this business like it should be done. They get you in and out and it's a great price! I highly recommend Original hems!

Great service and work. O highly recommend. I have had pants handed and taken in dresses altered and all of the work comes back wonderful.

They've been good to me. They even rushed a hem I needed. Very friendly people and easy to do business with.

I have visited this place many times over the years and WAS happy. I came in today with a request to sew my glove tip that is ripping. I was told they're much too busy to do this kind of work. Too busy?! Wow. I guess they no longer need my business in the future for hems and such. I won't be back. The overall handling of a customer (me) was rude and unnecessary. read more

Didn't realize i had already come here 11 years ago and got terrible treatment then. Forgot and came today- Carla the tailor was horrendous I am attitude. When you go in to a tailor for the biggest day in your family's life and the tailor is rude and horrible to you, it taints the whole experience. Simple hemming of a gown should not be stressful on the tailor. She spoke in Spanish about me and didn't know understood. I took my dress elsewhere. What an awful experience. read more

Finally checked this place out. It is surprisingly big inside with lots of staff and changing rooms. I walked in faced with a long line but it went fast and I was out in no time. My pants were hemmed with care and done when promised read more

They do a great job altering at at reasonable price. I will use them when I need something altered.

Very busy as both Cleaners & Seamstresses but severely understaffed so that one customer who waited over 15 minutes just turned around & walked out. In addition, they are fairly expensive compared to the place I chose - $10+ versus $4.50 per pant. I don't how the result will be until Friday however. I'll review when I get the work back. Maybe I'll be very happy or find that u get what u paid for. read more

Part ordered didn't work so tried to return. No response and couldn't get through on the phone. I would stay away from this place.

Over the years I've brought in several pairs of jeans that needed hemming, and I think they started out at $5 each. I do need to bring some jeans in now and I guess I'll see how much they charge now but my only complaint at this point is, everyone I've ever dealt with in that shop is surly. I don't think I've ever seen any one of those folks smile or say thank you for your business. read more

NA waste of time. Said they can do this and that. But when we got there. Denied everything that was said. Bad experience in read more

they do a great job. I do all of my alterations there and I've always been pleased. I would recommend them for everything

Rush service shouldn't mean rushed quality. The sewing was comically crooked and the threading was already undone upon delivery. Poor craftsmanship all around. read more

Best place and so affordable! And it's a super cool place to be in! I love going there read more

Original Hems Studio - They fixed hiking yoga my short perfectly! - Sewing & Alterations Near Me - Laguna Hills, California

Very nice people. Always do a great job. Will continue to go there for all my hem needs

Just a great place to get something done - without worrying. On time on the dates that was promised.

They did good work hemming my pants. It came out to about 10 bucks per pair. I'll probably price around to see if that's the average rate before I come back. Plus, they were ready a day later than promised. read more

They did a great job on my daughter's Prom dress in a short period of time - they make alterations easy!

This is it! Look no further! They are professional, attentive, and go above and beyond. I've had alternation done here, and dry cleaning. I've never had a problem, and everything always comes back pristine! The prices are reasonable for what you get. I drive from a distance for these guys. So glad I found Original Hems here in Laguna Hills. read more

Original Hems Studio - Sewing & Alterations Near Me - Laguna Hills, California

I have not had to give up on the clothes I want to wear since I got to know this tailor. The price and quality are very good. 私はこのお店を知ってから、着たい服を諦めずに済んでいます。オススメです！ read more

I paid $45 at this store to have my suit pants altered to be smaller. After a quick try-on, I had to leave on a business trip. Later, when I wore the pants for a meeting, I realized they were still too large. When I returned and asked them to make further adjustments, they said I had to pay another $46. One of the managers--who seemed to be the decision-maker--was very difficult to understand and showed no willingness to help resolve the issue. She insisted that it had been more than 30 days and therefore they wouldn't make any changes. However, there were no signs in the store stating there is a 30-day limit, and no one informed me of this policy when I first used their service. Based on my experience, I don't feel this store takes responsibility for customer satisfaction. read more

I've waited and still no call or resolution from the manager/owner. I've called 2x now since the manager apparently came back from vacation. Completely unacceptable and unprofessional. Terrible quality, service unsatisfactory and the price I paid to get damaged brand new clothes with no resolution is completely unacceptable. read more

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Such a great place! Very affordable and the staff are so kind and helpful! My favorite go to tailor!

I want to share a recent disappointment with my fellow Yelpers. I recently purchased a new suit jacket and needed the sleeves tailored. Without hesitation, I took it to Original Hems. When I dropped it off, I asked that they please press and remove all the lint; I didn't even ask about the cost. So, $35 and $6 for the press. When I picked it up, there was noticeable lint and the first lady took it back and rolled it. After I tried it on, I noticed more lint (not in a Karen way either). When I asked the second lady about it, she told me that lint "was a dry cleaning thing", but they did press it and re-lint rolled it for me begrudgingly. When asked how much it would've been to dry clean it, she told me $6.50. Now let me ask anyone with an ounce of common sense, why in the world would any reason person not pay an extra 50 cents to have it done right? Oh wait, perhaps it was because that option was never given to me at time of drop-off. Frustrated and disappointed as I sit here and re-lint roll it a third time... You'd think the STAR and reminder on the receipt would've gotten them to do good job, NOPE. See photo. read more

Original Hems Studio - Sewing & Alterations Near Me - Laguna Hills, California

They ultimately reimbursed me for the dress and alterations. The communication still could have been better. I had to go there to ask about my item, but I only have so much time with work. And I feel like what the damage to the garment was kind of a silly/obvious mistake that shouldn't have happened in the first place. They were friendly though. read more

Original Hems Studio - They cut off the wrong part of the dress. - Sewing & Alterations Near Me - Laguna Hills, California

Brought in my medical scrubs to get hemmed and they didn't mention that they'd be closed the Saturday, Sunday, and Monday before 4th of July (Tuesday). What's the point of asking for my phone number and email if you're not going to inform me of important closures, let alone in-person? What an inconsiderate and unprofessional business. P.S. Forgot to mention that I called in as well; after a large number of rings(about 10), they have a generic message saying that the 'reps are busy helping other customers' even when they're actually closed, with no mention of any [holiday] closures, let alone giving the caller the ability to leave a message. Also, no closure-info on the paper-receipt that was given to me or on their website. How are these idiots still in business? read more

Original Hems Studio - Notice the dates and hours on the recipt says nothing about being closed on that Saturday, Sunday, Monday and Tuesday? On the contrary... - Sewing & Alterations Near Me - Laguna Hills, California

I've been coming to this location for years now and just realized I haven't left a review. For $5 for alterations for most jeans, this is our go-to spot. Yes I will gladly make the drive to save on hemming my jeans along with my two petite daughters' jeans as well. The ladies are all friendly and we have never encountered any issues with this establishment. Might I add it's pretty bougie in there. read more

Located just off the freeway at Lake Forest and the five freeway behind snooty Fox .Quality and good prices rare thing to find

Terrible hem job on silk pants that were $500. Crocked and sloppy hem job. Tried contacting owner Ari for two days straight and no response. Kaura was unhelpful when expressing concerns to her when I picked it up. They usually give the cut portion back and this time didn't. They also cause a decent on an unrelated part of the pants. Absolute worst. read more

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They did a Great job hemming . Very good service will Come back again for sure for other jobs

I took two pair of new pants in to be hemmed. The length I requested was 30 inches. The pair I had marked myself were fine, (however the stitching was poor quality), the other pair are 30 3/4 inches, and the hem is very wavy and uneven. There were also 6 small holes all along the bottom of the hem. These pants are unwearable now, as they are too long, uneven, and have holes all across the bottom. Very disappointed in the service. read more

Original Hems Studio - Sewing & Alterations Near Me - Laguna Hills, California

Love this place! Reasonable prices, excellent service and owners were super. Dry cleaning and alterations were great

This place has unfortunately gone down! Ive been going here for over 4years now but the last year has gotten way worst. I am not sure if they got a new seamstress but the quality of the alternations are not good anymore. The front desk people are always nice but unfortunately that doesnt matter if the results dont come out good. Unfortunately bad alteration = loss of garment. read more

I came here for the first time last week to get a dress altered. They were super friendly , fast and my dress fit perfectly ! They are so reasonable compared to other places I've been to. I'm forever sold on this place. read more

We have brought items here over there years with mixed results. Overall they have done okay, but this past experience has left me flabbergasted. We brought in a pair of jeans for a simple hem. Easy enough, as the name of the shop is Original Hems, right? It was a basic stitch, nothing special. I didn't even need the original hem which I have done elsewhere for a similar fee to what I paid here, which was $12. Came back to pick up the jeans several days later and the hem isn't straight and the stitching is loose and uneven. They apologized, said they had their machines calibrated and it was causing issues and that they had similar complaints from other people. (As an aside, if you knew you were having similar complaints, wouldn't you inspect/fix your work and not just cross your fingers and hope the customer didn't notice?) I took them up on their offer to redo the hem. Came back several days later and the hem looks similar to the previous week. This time when I brought it up they said they needed a special thread that they would need to order and it could take several days to get it, but they would redo the hem again. If you needed special thread, why not call me and explain the situation? Why make me return to the store and, and did you think honestly hope I wouldn't notice, that I wouldn't double check the hem after the last fiasco? Isn't hemming what you do? Why wouldn't you have a variety of threads at your disposal? At a minimum, maybe offer a refund for the inconvenience of multiple trips, multiple weeks and still trying to give me shoddy work? This is a basic pair of jeans. It doesn't require special thread. I have now made 4 visits, paid $12 plus the cost of gas (which I'm pretty sure now exceeds the $12 I paid), and still have sloppily hemmed jeans that weren't even pressed before they were given to me. I have attached photos. The bottom is a brand new pair, the top is what they felt was acceptable. It's hard to tell in the photos, but the hem isn't even a straight line across, at bows up and comes back down at the sides. Update: When we brought the pants back in we noticed the tag already said "Rehem nicely" from the previous trip. We spoke with the manager and received a refund, and have decided to have the pants hemmed elsewhere. There's only so many chances you can give. read more

Original Hems Studio - Top pair is the hem job performed and reperformed by Original Hems, the bottom is a brand new pair. - Sewing & Alterations Near Me - Laguna Hills, California

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Always excellent service and product. They are reasonably priced and quick to help. The store is very modern and easy to access. parking is right in front and even though they are busy, we have always parked right in front. read more

Four Stars. First time we tried this company. We have found higher prices and poorer quality elsewhere. BF had four pairs of pants hemmed for $5.95 each. They were all properly hemmed and were ready on the promised date. Original hems had provided the loops of removed fabric to prove that they had hemmed the pants and indicate how much fabric they had removed. I appreciated this. I once ran into an issue with another place (Power Cleaners in Like Forest) who charged us for hemming, kept the clothes for over a week and, never even touched the pants at all. read more