Due to poor CUSTOMER service, spoiled catfish steaks, and a cashier & cook calling the police BECAUSE THEY DIDN'T WANT TO REFUND MY MONEY! For spoiled fish,
My family and I visited this location today 4-19-24
Trying to satisfy our appetite, this is not our first visit
We have been here almost every time we're in town.
Unfortunately not knowing that the ownership has changed! (as mentioned by the cashier )
We brought back our order after having a strong odor of ass filling the atmosphere of our vehicle.
The fish tasted horrible. Come to find out that it was spoiled.
After driving all the way back to the restaurant to return the order for a refund, we was told that we could not receive one do to the manager not being there, we was told to come back in the morning.
WE'RE VISITORS, I responded to the cashier and we need to reach out to the manager tonight!
Well she made the call to the manager and I guess they gave her the ok to refund the order,
Well you would think that would've been the end of it,
she tells us she can only give a partial refund for the fish order,
I stated no we would like a full refund for the whole order
Reason being We DIDN'T TRUST ANYTHING COMING FROM THE KITCHEN or that has been made by there cook.
Well things went left and she stated that we should call the police in a rude manner. Just cause I'm black she thought she could just run me off, by saying she was calling the police.
After calling the police and literally lying, making false allegations of us being rude loud and obnoxious, the police comes and tells us that it a civil matter. lol
And they JJ Fish wants us to leave the property.
The police a Sergeant at that , tells us he can't make them give me back my money, and we should just leave it at that. SMH! After knowing they served us bad spoiled food.
I really feel that because of my color of my skin, I couldn't get a proper resolution to my problem. I wasn't the only Customer to bring back their fish order on tonight, me and my whole family bought back our order,
And the cashier had the nerve to tell the police officer that we told the customers to bring back there order, when we was all together, the customers she was referring to.
THIS IS A BAD PLACE TO EAT AT NIGHT, THE COOK HAS NO PROPER TRAINING IN FOOD QUALITY, AND SAFETY
THE COOK AFTER WATCHING HIM,
HE NEVER WASHED HIS HANDS.
AFTER THE CASHIER GOT OFF THE PHONE LYING SHE NEVER WASHED HER HANDS BUT TOUCHED MONEY FROM A CUSTOMER AFTER TAKING A ORDER, AND WENT AND PUT HER HANDS INSIDE OF THE LEMON PEPPER SEASONING. And they TOOK MY MONEY AND HAD US PUT OUT, AFTER TELLING US TO CALL THE POLICE. SMH
ALL OBER SOME SPOILED CATFISH STEAKS.
THEY TIRED TO Drown the smell with the lemon pepper seasoning they put on the FISH SO THAT YOU CANT SMELL IT. SMH! Only reason it's one star, is because it's the only way I can post my review. SMH read more