By far the best UPS store. Everyone who works there has great customer service, always very helpful and knowledgeable. They help everyone out service is fast and they even have self serve service too!! read more

*****UPDATE***** Just received a message from ANOTHER one of my customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again read more

The UPS Store - WTH??? - Shipping Centers Near Me - Baldwin Park, California

I came here today since it was the only open one near the area I was in and honestly there was only 1 guy working and I admire his patience he had a line out the door! And he was yet very nice helping everybody out who had minor complications looking up the return QR codes ect. Great service . Small store still worth the wait read more

Located in the back/side end of the walmart lot. Easy parking. Friendly staff. Seems like a busy location but I was able to drop off my pacakage and be on my way within 1 minute. Shipping made easy. read more

I had the public notary notarize some documents and he was very knowledgeable and helpful. I believe he is. Vietnam Veteran and he has great customer service! read more

One of my favorite UPS location. The workers are always really helpful and friendly. It gets pretty packed whenever I come but the workers work really fast to try to help everyone in a timely manner. This location is next to Walmart and has a big parking lot so I never have a hard time finding parking. read more

I love coming here for my Amazon returns. Service is excellent- fast and courteous. Line is usually not too long and goes by very fast. I was in and out in less than 5 min! Come here for all your package needs! read more

Only great when the older veteran is in. Both employees, young Asian woman and young Asian man completely wasted my time for 30 minutes and ignored everything I said. I had printed a paper already and it was behind them. I paid for it. I asked for them to hand it to me and they kept rolling their eyes pointing to the sign saying email to print. I'd try to explain and they just waved the next customer in. Even when waiting in the line, the woman refused to call for me, asked for the ppl behind me, the male then proceeded to ignore me the second I said print and looked away pointing to the sign. I had to say please, just wait, please check the printer right behind you. I've been asking for that 1 paper from the brother printer. He then got it for me and said "that's ok I won't charge you for it" after I told them I paid for it and paid the $5 to use the computer. I just had a 12 hour nursing shift. This small windows of time is the only time I ever get to print or ship things. The disregard for critical thinking just upset me so much. They did not want to hear me talk and I just needed them to hand me my one paper. read more

Get your stuff shipped for a decent price is my motto. They're so much easier to deal with than my local USPS. The employees here move quick, are knowledgable, and friendly. read more

The service is quick and convenient.'I usually go in the saltire to return items from Amazon and once in awhile utilize their service to send packages to family members and it is really not that expensive. I just love the convenience. Thank you read more

Got a package today but it was empty not really sure what to do with that. Conflicting information on Google and with the given address

When I arrived here at 6 pm on a Friday it was PACKED with a line outside the door, first time I've seen a UPS that packed. They have a self drop off for returns though so if you come prepared you can easily do everything yourself. Service was pretty fast when it was our turn too and overall seems like they take care of the needed job or returning items back to amazon. read more

They are always busy but very efficient. They are helpful and it's ok if I have to wait for a few minutes. They are in a good location

Will lose your package and not bother to look for it. Came in store with a drop off receipt. It had been 11 days since I dropped off my package. All status updates indicated that my package never left this UPS store. But the two very unmotivated workers there straight up lied to my face and had the nerve to tell me the package got lost when it left the facility. How are you going to tell me that the package left your facility at 9:05am when I got my printed delivery receipt at 9:07am? The worker also wrote down a number for me to call, that was basically completely useless. Tried filing a claim online and that was also more cumbersome than it needed to be. This place is too crowded and disorganized. The workers could care less. It's always crowded in here with people who are trying to return their amazon products without being prepared. If you're shipping something you care about, or are trying to run a business, do not come here. Go to a USPS instead. Or there's a UPS center in Baldwin part. This place will either steal or lose your package. And then be extremely unhelpful and useless. read more

This facility "lost" my package and in turn I lost my customer and my sale. They have so many cameras in there but somehow they "lost" it. I hope someone reviews the footage and is able to find out what really happened to my package. Rather than look for said package they redirected me to a phone number that is giving me the run around. The package never left their facility after 11 days. My product was very hard to acquire and it's a shame that this place showed me such terrible service. I have done lots of business with them in the past but I do not plan on returning to this location again. It's a shame that they didn't do their job. My wife and I are small business owners and things are hard enough on us as it is. Tracking number 1ZV2X1189090277053 Drop off time Saturday 7 October 2023 9:06A.M. I came in with a full face red, white and blue helmet on my head and a black motorcycle. The package was in a white weatherproof bag and inside was a black tee shirt. Please review the camera footage. Return my item to me. I already lost the sale and the customer. Just give me back my tee shirt. read more

The UPS Store - The package didn't even get picked up from the store. Where is it? - Shipping Centers Near Me - Baldwin Park, California

I stop by here to drop off packages pretty regularly since it's near work and employees are always friendly. The store is small and a truck is usually parked out front but they are efficient. It feels a little cluttered but the job is done! I'm usually pretty satisfied with the speed and environment. Sometimes it can get busy but it's quick. read more

I left a cell phone there in a proper package, the employee give me my receipt. It was around 20 minutes before they close, tmobile never received the package. And I checked every day with my tracking number and never got out the store. read more

I stopped by for a Amazon return the people are really nice and fast. I recommend coming here 5 stars!!

Great service. They were so efficient and helpful! The location is kind of hidden but if you follow the gps it should take you to it directly. I dropped off a return package and they were able to scan my package right away. It wasn't as busy when I came so I can't tell whether this location gets busy or not. Overall the service I received today was good. Highly recommend this location. read more

Ive been coming here for 4 years since moving to the area. This store is super busy! There are always people walking in with tons of packages, orders, and requests. Everyone that works here is soo patient, extremely kind & hard working. With the amount of volume this store has, they are very quick & efficient! read more

Went in for printing services today and Victor was so helpful! He was so patient, and detail oriented. Thank you Victor!

My only reason for coming here was to buy a plain box, to ship out a package. Apparently I couldn't use a free return shipping label on USPS priority shipping box, so I was in need of a new box. Instead of going to Office depot or a Staples, that was located much further, I decided to try this place first, just to see what they had. Boy was I surprised, the Guy behind the counter repacked my contents into a plain box, secured it, sealed it, attached the shipping label, made the package trackable and mailed it for me, all for under $4.00. I almost paid $15.00 shipping it by the US Postal Service. What a great find. The associate was pleasant and extremely helpful. Will be back here for all my shipping needs. read more

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Great service, always professional and efficient. Regardless of copies, emails, or office supplies--this store will take care of you. --Kennie Baldwin Park resident read more

I've never really done anything else other than drop off Amazon returns here but they are usually quick and efficient here. I'm usually in and out of there within 3-10 minutes depending on how busy they are. Shared parking lot so plenty of spots. Kudos on great service! read more

I come here often for Amazon returns and other postal needs. Shout out to all the employees that del with all of our postal needs. They're always busy but they move fast. They're usually open till 7 or 6. Nothing much to add. Just want to thank these folks and hopefully my review helps. True, their supplies are expensive. But I always bring my own tape, boxes, labels etc. that convenience will cost you. So just be prepared. Thanks for always handling my mail. Keep up the good work guys. read more

i come here often for my amazon returns -- super quick and easy process! this store specifically is always friendly and has great customer service. thanks so much @ the staff !! i've yet to do other services here, but i'm sure that everything else is affordable and easygoing too :-) read more

Nothing is perfect! However, this location has improved a lot. Last night, because of the severe weather back east, my package was delayed. I contacted the Baldwin Park facility where the package was, after I tracked it, and the UPS website said it was "out for delivery" but the UPS driver when he was delivering a different package to my neighbor said my package was not on his truck. He gave me a phone number and right away the lady representative put me in contact with the Baldwin Park UPS business manager, Rochelle. She was amazing, explaining everything down to the different times of day they actually scan the packages before they go on the trucks. What happened was because of the extreme weather back east where my package came from, the package reached Baldwin Park but it was too late to do the second scan and load onto the truck. Rochelle contacted the scanning department and put a "red flag" alert for my tracking number. Lo and behold, she got the package AND she personally delivered it to me later that night! This was very impressive, that someone who was not even a designated driver went out of her way to deliver my package, albeit a few hours late. Try this facility again, if you have had bad experiences before. Like I mentioned, they have definitely improved. read more

My package (a pair of shoes worth $200+) was lost by this facility. The sender won't be able to send me another pair because it was limited edition, nor a refund because it was an add on for an NFT I purchased. The manager of the facility, Patricia, called me, stated that they were unable to locate the package in the facility. With no apology, just told me to contact the sender. The attitude made it sound like it wasn't their fault. read more

The UPS Store - Shipping Centers Near Me - Baldwin Park, California

I have been to this location many times and it's always a real pain in the A. Poorly run and lines take forever. And today I was trying to take some packages in and I was 5 minutes late and they wouldn't take me even though they left the doors open and Unlocked. Learn how to take care of your customers and run your store professionally. read more

This is my go-to UPS for returns! They are very busy, but I have always managed to be in and out of the place in under 5 min. The team is very friendly and move quickly. They've also offered to help me package my items when needed. Great job guys! read more

Great service, kind staff, and very very fast. I really appreciated how nice they were throughout the whole return process of on online product for me. read more

I had 10 boxes of collectible figurines from my mom's estate. These were very special to me and I wanted them shipped to my home across the country. An older gentleman took control of the transaction and put the boxes into a shipping box with packaging. Everything fit into one box and shipped quickly and well. It was a great transaction and I would use them again read more

The service here is top notch. Kevin is super cool and extremely helpful. They always try their best to help with cost efficient pricing options and there creative when it comes to printing. read more

Never in my life have u experienced a better customer service when shipping a bunch of huge boxes than I had at this UPS store. Oddy went ABOVE AND BEYOND any level of assistance and professionalism i ever imagined. Kelly did the labels and was super friendly and had a great personality. Just above and beyond, this was a heck of a great experience. Thanks again Oddy! read more

Wow! Everything arrived so beautifully packed and in perfect condition. I ordered a lot of vintage Japanese pottery from an auction and was very worried about shipping. They were one of the recommended shippers. Their price for pickup, packing and shipping was competitive and they were extremely responsive to questions. Amazing job! I highly recommend. read more

Yelp 100 Challenge 2017 - #100/100 A package that was supposed to have been delivered has gone missing. I called UPS main office and they started an investigation. In the meantime I didn't want the same thing to happen so I decided to change my delivery settings. I opted to have my package delivered to a UPS branch/store for pick-up instead. I'd rather drive out than have my packages stolen again. This is the closest UPS store and the employees are really nice and helpful. I was informed they will hold packages for a week before sending it back to UPS main when they are not claimed. They go the extra mile by calling the customer to remind them or ask if they needed extra time to pick up their package before returning them to UPS main. To me they are like Santa's helpers. read more

They have my macy's package for over 2 weeks and any time i track it says "processing at UPS store" for past 2 weeks. Hellloooooo people! Are you guys there? Is anyone taking care of my packages i bought from Macys 2 weeks ago? Or is it going to stay there forever? read more

This place is great These people are nice. I like their heart The have nice employees. If they can help you save money, they do! read more

The UPS Store - Last day to ship before Christmas, at closing. They let people keep lining up after closing. Super Super appreciated. - Shipping Centers Near Me - Baldwin Park, California

Out of all the UPS I been to this is still the best in terms of service and kindness. They owner or manager does a good job in the staff he chooses and trains they are amazing! Highly recommend! The old employees are especially kind! Love when they help me out read more

To make a long story short I had returned a few items from Amazon for my sister. Some of these items consisted of multiple picture frames, which I accidentally ended mixing up and the wrong QR code was scanned. Once we realized that had happened I gave them a call to let them know, I was dreading them being rude about it, but the gentleman I spoke to wasn't. He told me just to come in so the correct QR code can be scanned. Once I got to the store it turned out that they had accidentally packed up the picture frame in the truck but the gentleman was nice enough to look for it and not to mention patient! He finally found it and the picture was re-scanned with the correct QR code. I was so appreciative, they for sure went above and beyond! All the gentleman at this store are awesome for their hard work and not to mention the older gentleman that also works there is such a sweetheart! Your customer service is amazing, you all deserve a raise!!!! read more