Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

We have been a customer of Integrity Networks Fresno since 2018. They have been timely and…read moreresponsive on the few occasions that we have contacted them. They recently upgraded our routers and dish without charge, increasing our internet speeds. We highly recommend them.

Overpriced compared to every other place do not get them unless last resort. Plus good luck getting…read morea hold of them. There's no reason an internet company should be unavailable after 5 especially with the amount of problems you get with this company

Verizon changed their home internet service without first contacting their customers by limiting…read morethe unlimited service we've been promised and signed up for bad business I don't recommend them or their internet service

Was a little hesitant to go here because of the reviews they had online but was immediately greeted…read moreby Jas. He provided an excellent representation of good customer service and made sure we walked away with a great new IPhone and a good cell phone plan. Despite the negative reviews, this place at least for us did exactly as expected and honored their commitment to excellence. Thank you Jas!

If I could give Gilbert 0 stars I would. This man is so flakey and unreliable. He never shows up to…read moreappointments and had the audacity to hang up on my colleague, tell her he is on the way but never showed up over 4 times, and just hung up on me for my furious tone of voice?! How is this man in business with all the bad reviews!!!! Gilbert I hope your lunch was great after our conversation, your work ethics are terrible and your service is not up to par. I will be speaking to AT&T and DirectTV about stripping your rights as a service provider/contractor considering you are not dependable and putting people's businesses at stake with your false advertisement of a business.

CAUTION, this company is a SCAM. This company was at our…read morelocal Home Show. They took are personal information, credit card information and signed us up for new DirecTV service. Promised an installation date, etc.. NO SHOW for the install appointment. WILL NOT answer their phone. AT&T/DirecTV does not have information on this company! SCAM! SCAM! SCAM!

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.

Dropped Xfinity after 5 years due to their shady business practices. Xfinity raises your monthly…read morerates w/o informing the customer. They do the same with internet speed which raises your monthly rates too. They bumped inet speed to 800 mbps from 300. There is no noticeable difference. They bumped up TV price w/o adding any improvements or channels. Some HD channels are not 1080p but are 720. In one month the monthly service went from $147 to $227! Called Xfinity for a lower price. Agent stated he could get me a promotional offer for $147.63 including 1 gbps speed. I asked if this was my original TV channels + the 1 gig for $147.63. He (Kyle) said yes. I turn on the TV 2 hrs later to find a ton of missing channels. Called Xfinity, the agent said I had 25 TV channels not 125. I asked reinstate everything to my original package. After a few minutes she stated everything was back to my original. Feeling suspicious I call 2 hrs later only to be told my inet speed was 1g with a bump in price. Cancelled all service in one week. Cleaned up the Xfinity cable mess behind the TV; no TV box, no cable internet box, and no cables for each box. Went to DirectV Streaming (dongle on TV) WiFi connected to MinterNet 5g WiFi gateway. All for under $130. Note: Not satellite, streaming as Direct is doing away the ugly dish. Everything comes thru the internet.

I received an email informing me the autopay didn't process, and so I logged into my bank account…read moreto see no recorded attempts of payments process. I logged into xfinity and clicked paynow, and the payment processed right away. After calling xfinity customer service and eventually asking for a supervisor: wait time over 2-hours. I'm still waiting for their billing department to explain why they couldn't process the payment as I did. Their customer service has become terrible. I asked Anthony the customer service rep was he in the states, but of course he was not. Perhaps I'll have to go into a store and request a district manager or write a letter to corporate. Piss pore services! Maybe I'll have to find another provider!

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.