After filing a claim for vandalism we contacted JN Phillips Burlington for the installation. The passenger side window was completely smashed which unknown to us had damaged the window's regulator. The tech spent a great deal of time trying to get it working and even called his boss to help. After concluding there was a damaged part, the car was sent to the dealer. Dave kept in touch with me through text messaging until we had the new window installed. This team turned the worst night of my life into relief that my car was looking good again. I'll use them again and would recommend their service if you live or work in the Burlington area. read more

JN Phillips Auto Glass - Passenger side repaired - Auto Glass Services Near Me - Burlington, Massachusetts

This is very untrustworthy and irresponsible place to get your windshield replaced. They will take any order to bring business out of their knowledge and capabilities and they don't take responsibility for their mistake. Stay away at all cost. read more

WORST service EVER... they have a Reputation for This Lousy approach. They Caused DAMAGE and were negligent in handling my Side view mirror on my Lexus Vehicle. Simply AVOiD read more

This place was unbelievable! They had such speedy service and came right to my work to fix my windshield. Also, their customer service was wonderful as well. They were super helpful. Everyone was sharing similar stories they had in the past with their windshield cracking. Everyone I dealt with was super friendly and I would recommend them to anyone! Thanks JN Philips read more

Went here for a windshield replacement for my 2004 VW Jetta. It was very smooth and seemless. I called to make an appointment, and the representative helped set up an appointment for me and helped confirm coverage with my insurance company. I went there first thing on a Sat morning, and they were able to start working on my car right away after I got there. Great service, will definitely use them again for future windshield repairs! read more

This is the second timevthey have replaced my windshield. Excellent work, and done super fast right in my driveway.

i've done business with them once.. 4 years ago.. but all i know is that they were darn good.. i drove up and easily made an appointment for the next day.. i dropped my car off and it was done with a matter of hours. they called me and told me it was finished. typical good service.. the new windshield was perfect, they took care of all the paperwork. definitely a place i would go to again if i was in burlington... right now they are the ONLY company in new england that will recycle your old glass! another reason to use them. read more

I went on saturday with my jeep wrangler and a cracked windshield. The office was clean and the gentleman working there was very professional and did an excellent job with replacing my windshield. I was in and out in no time even though he was working by himself and had several people walk in with issues. I would recommend this place to anyone read more

JN Phillips was great! Got a quickly developing windshield crack thanks to the road work in the summer and hot fluctuating temperatures. Called on Friday and arranged for an appointment on Monday....at my office! Didn't even need to bring my car into the shop. Sean from JN Phillips called me 3 minutes before the 10-2:30pm window they had gave me, and was as helpful and friendly as could be. Within 20 minutes, Sean had expertly replaced my windshield, reattached all the stickers and rearview mirror, and cleaned the glass. Incredibly easy and stress-free experience. I would definitely use them again! read more

my window was smashed, called them to schedule an appointment, they called my insurance, we spent 5 min on the phone it was all done. time was scheduled for the same day. I was 10 min late, but got a call inquiring if I was still coming. I was in 15 min late, however, the mechanic took care of the car right away and I got it exactly when the lady said I would. if only every business operated that way!! thank you for making this a pleasurable experience! read more

Made an appointment to have my windshield replaced, when I called to find out what time I was told between 2:30 & 3:30. At 4:00 I called again and I was told service was rescheduled to the next morning with no phone call or email after taking half the day off to be at home. Spoke to a manager and she said there was a glitch in the system but yet I had a confirmation number with the date and time of service. Would not recommend or use this company again. read more

I love JN Phillips! A corner of the rubber windshield border came off on my '04 Subaru Forrester and I stopped into JN Phillips to have it looked at. They were delightfully friendly and incredibly helpful! They glued down the rubber border (which it turns out was only cosmetic and not holding the windshield in) and didn't charge me anything! Great service, great technicians. I'll never go anywhere else for auto glass repairs. read more

Terrible Customer Service - when your appointment is between 10 and 2 and the tech comes at 2:30....without so much as a call or an apology.......then NO ONE from management call you back after numerous attempts to identify the problem (after being promised a call back) .....never never again your customer service and attention to detail STINKS.....I hope Commerce Insurance drops you as a preferred client read more

The Customer Service here is the WORST!!! I never received a confirmation call for my appointment. They never called me to let me know my car was ready. I had to call the store which apparently the number listed on the JN Phillips website was for the Chelmsford, MA store??? They said they would call me right back......nothing. So i called back they say ok its all set. I had requested that my wiper blades get replaced and when i went to go pick my car up i asked what i owed for the wiper blades in which she responds. Oh well we didnt have them for your car. Soooo no phone call to tell me that either? Or at least let me know that they couldnt do it when i picked it up? The women who works there is clearly incompetent to do her job which may explain why the phone calls go to Chelmsford. Get someone who can do a simple task of picking up the phone. I Gave it 2 stars because the Windsheild was replaced and seems like a good job. If this review was based on soley customer service i would give it negative 10 stars. read more

Excellent customer service - they dealt directly with my insurance company and I didn't have to do anything. They made a next day appointment on a weekend and came and fixed my windshield in MY OWN DRIVEWAY. I was able to drive my car within 1 hour of the installation. The customer service on the phone gets an A+, as does the service tech who installed my new windshield. read more

I had a question about a former windshield installation and they spent 30 min helping me even though they had found out that they didn't even do the glass replacement. NOT a review on the windshield service, but if this is a representation on the company, its an A+ in my book. read more